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About

What is Calldrip and why should my sales organization use it? For more than 10 years Calldrip has been dedicated to helping businesses respond immediately to new inquiries. We've leveraged this experience to develop our suite of sales automation tools and have now deployed this technology to thousands of customers worldwide. By triggering a phone call between your sales team and your prospect while they're still on your website, were able to increase conversations by as much as 900%. The privately held, fast-growing company is based in Salt Lake City, UT. In todays Google Micro Moments world, business must engage with the prospect FAST. Calldrip ensures instant engagement and spotlights potential problems in the sales processes.

About

Podium is a comprehensive AI-driven lead management and communication platform utilized by over 100,000 businesses seeking to enhance customer acquisition and retention. At the heart of Podium’s innovation is its AI employee, which ensures businesses respond to incoming leads instantly around the clock, dramatically improving conversion rates and revenue growth. The platform assists businesses in generating more customer reviews, improving their Google rankings, and unifying their lead channels into a single, manageable dashboard. Through the web and mobile applications, businesses can call and text customers, send payment links for quick transactions, and deploy bulk messaging campaigns to boost repeat sales. Podium’s powerful AI-driven automations seamlessly manage customer interactions across multiple communication platforms, providing accurate and timely responses that help drive sales.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Companies of all sizes

Audience

Business owners

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$99.00/month/user
Plans are tiered with the number of agents you have on a team. Fundamental features with each package include Rapid Response, call recording, and phone support. Our no-contract pricing plans are flexible to meet any company's needs.
Free Version Not Supported
Free Trial Not Supported

Pricing

$399 per month
Try Podium for free for 14-day, no strings attached.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.5 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.7 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • The best part of this software is that you can handle all of it from your phone as if you were just texting someone. If someone hops on your website and has any questions or concerns a notification comes up on the bottom corner of the page providing a way for the visitor to contact the company. These messages do go straight to the phone of the the individual over the website, which makes the communication personable and quick.
  • Podium has an excellent interface; it has a high quality in sending files, I can send images or audios without losing quality. Besides that, I use it to create more effective communication and with guaranteed security conditions. Podium cloud is incredible for storing information.
  • This is by far the best review gathering platform for Google around. I think they are actually backed by Google.
  • To get all your reviews from different platforms makes it easier and saves time in the process. A very user friendly app which is easy to set up.
  • It makes interactions easy. Using only one platform we can reply to each and every messages. Google, Facebook, Instagram we can easily connect with our customer on any platform using this software. Responses very quickly. Simple and easy to use. Also we can check the history of any customers interaction.

Cons

  • At this time during the free trial that I have used I haven't had any cons happen.
  • I'm not too fond of that without running the application, the messages don't arrive, I have to open the application, and it starts to connect to receive the Podium.
  • They are the most expensive option for managing reviews by far.
  • I cant really think of any cons for such an amazing and insightful software.
  • No dislikes. Clean, simple and easy to use features.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Calldrip
United States
www.calldrip.com

Company Information

Podium
Founded: 2014
United States
www.podium.com

Alternatives

Alternatives

KUKUI

KUKUI

Kukui
RedPodium

RedPodium

Webconnex

Categories

Categories

Agentic AI Supported
AI Agents Supported
AI Employees Supported
AI Marketing Supported
AI Receptionists Supported
AI Sales Tools Supported
AI Voice Agents Supported
Brand Management Supported
Bulk SMS Supported
Business VoIP Supported
Chatbot Supported
Cloud PBX Supported
Customer Feedback Supported
Customer Service Supported
Dental Supported
Email Management Supported
Lead Capture Supported
Lead Generation Supported
Lead Management Supported
Live Chat Supported
Local Marketing Supported
Payment Processing Supported
Review Management Supported
SMS Marketing Supported
Survey Supported
Video Conferencing Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Not Supported
Dashboard Not Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Supported
Call Reporting Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Lead Capture Features

Business Card / Badge Scanning Not Supported
Dashboard Supported
Data Extraction Supported
Lead Distribution Not Supported
Lead Notifications Supported
Lead Nurturing Not Supported
Lead Qualification Not Supported
Lead Scoring Not Supported
Online Forms Supported

Lead Management Features

Activity Tracking Supported
Campaign Management Not Supported
Lead Capture Supported
Lead Distribution Supported
Lead Nurturing Not Supported
Lead Scoring Supported
Lead Segmentation Not Supported
Pipeline Management Not Supported
Prospecting Tools Supported
Source Tracking Supported

Reputation Management Features

Campaign Management Not Supported
Gamification Not Supported
Response Management Supported
Review Generation Supported
Review Monitoring Supported
Sentiment Analysis Not Supported
Social Media Metrics Not Supported
Social Media Monitoring Not Supported
White Label Not Supported

Appointment Reminder Features

Appointment Scheduling Not Supported
Calendar Management Supported
Call Reminders Not Supported
Email Reminders Supported
Online Booking Supported
Payment Reminders Not Supported
Recurring Appointments Not Supported
Rescheduling Not Supported
SMS Messaging Supported
Two-Way Messaging Supported

Appointment Scheduling Features

Appointment Reminders Supported
Automated Scheduling Not Supported
Calendar Sync Supported
Client Database Supported
Group Scheduling Not Supported
Mobile Access Supported
Multi-Location Not Supported
Online Booking Supported
Online Payments Supported
Recurring Appointments Not Supported
Room Booking Management Supported

Artificial Intelligence Features

Chatbot Not Supported
For eCommerce Not Supported
For Healthcare Not Supported
For Sales Supported
Image Recognition Not Supported
Machine Learning Supported
Multi-Language Not Supported
Natural Language Processing Not Supported
Predictive Analytics Not Supported
Process/Workflow Automation Supported
Rules-Based Automation Not Supported
Virtual Personal Assistant (VPA) Supported

Business Intelligence Features

Ad Hoc Reports Supported
Benchmarking Not Supported
Budgeting & Forecasting Not Supported
Dashboard Supported
Data Analysis Supported
Key Performance Indicators Supported
Natural Language Generation (NLG) Not Supported
Performance Metrics Supported
Predictive Analytics Not Supported
Profitability Analysis Not Supported
Strategic Planning Not Supported
Trend / Problem Indicators Supported
Visual Analytics Supported

Call Recording Features

Archiving Not Supported
Call Sharing Not Supported
Distributed Call Recording Not Supported
Event Triggered Recording Supported
File Transfer Not Supported
Instant Retrieval Supported
On-Demand Recording Supported
Recording Bookmarking Not Supported
Scheduled Recording Not Supported
Screen Activity Recording Not Supported
Video Call Recording Not Supported

Call Tracking Features

Call Log Not Supported
Call Recording Supported
Call Routing Supported
Caller Identification Not Supported
Campaign Management Not Supported
Conversion Tracking Supported
CRM Supported
IVR / Voice Recognition Not Supported
Keyword Tracking Supported

Contact Management Features

Activity Management Not Supported
Appointment Management Not Supported
Contact Database Supported
Contact History Supported
Contact Import/Export Not Supported
Customer Pipeline Not Supported
Email Marketing Not Supported
Group Management Not Supported
Interaction Tracking Supported
Lead Management Supported
Prospecting Tools Supported
Sales Pipeline Management Supported
Search / Filter Supported
Segmentation Supported
Shared Contacts Not Supported
Social Media Integration Not Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Not Supported
Gamification Not Supported
Live Chat Not Supported
Video Content Not Supported

Healthcare CRM Features

Audience Targeting Not Supported
Campaign Management Not Supported
Marketing Automation Supported
Medical History Records Not Supported
Patient Communications Supported
Patient Management Not Supported
Physician Management Not Supported
Predictive Analytics Not Supported

Inside Sales Features

Auto-Dialing Supported
Call List Management Not Supported
Call Recording Supported
Campaign Management Supported
Dashboard Supported
Data Management Supported
Lead Capture Supported
Lead Distribution Supported
Lead Scoring Supported
Performance Management Supported

Marketing Analytics Features

A/B Testing Not Supported
Campaign Management Not Supported
Channel Attribution Not Supported
Customer Journey Mapping Not Supported
Dashboard Supported
Performance Metrics Supported
Predictive Analytics Not Supported
ROI Tracking Not Supported
Social Media Metrics Not Supported
Website Analytics Supported

Marketing Automation Features

A/B Testing Not Supported
Analytics / ROI Tracking Supported
Artificial Intelligence Not Supported
Content / Blogging Platform Not Supported
Customizable CTAs Supported
Drip Campaigns Supported
Dynamic Content Supported
Landing Pages / Web Forms Not Supported
Lead Scoring Not Supported
Sales Intelligence Supported
Search Marketing Not Supported
Segmentation Not Supported
Social Marketing Not Supported
Website Visitor Tracking Supported

Mobile App Analytics Features

A/B Testing Not Supported
Channel Attribution Supported
Cohort Analysis Not Supported
Funnel Analysis Not Supported
In-App Events Tracking Not Supported
Push Notifications Not Supported
Retention Tracking Not Supported
Revenue Tracking Supported
Uninstall Tracking Not Supported

Reporting Features

Customizable Dashboard Supported
Data Source Connectors Not Supported
Drag & Drop Not Supported
Drill Down Not Supported
Email Reports Not Supported
Financial Reports Not Supported
Forecasting Supported
Marketing Reports Supported
OLAP Not Supported
Report Export Supported
Sales Reports Not Supported
Scheduled / Automated Reports Supported

Sales Force Automation Features

Call Management Supported
Campaign Management Not Supported
Channel Management Not Supported
Commission Management Not Supported
Contact Management Not Supported
Contract Management Not Supported
Customer Database Supported
Email Marketing Not Supported
Field Sales Management Not Supported
Lead Management Supported
Opportunity Management Not Supported
Performance Metrics Not Supported
Proposal Generation Not Supported
Referral Tracking Supported
Sales Forecasting Not Supported
Territory Management Not Supported

Speech Recognition Features

Audio Capture Supported
Automatic Form Fill Not Supported
Automatic Transcription Supported
Call Analysis Supported
Concatenated Speech Not Supported
Continuous Speech Not Supported
Customizable Macros Not Supported
Multi-Languages Supported
Specialty Vocabularies Not Supported
Speech-to-Text Analysis Supported
Variable Frequency Not Supported
Voice Recognition Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Reputation Management Features

Campaign Management Supported
Gamification Not Supported
Response Management Supported
Review Generation Supported
Review Monitoring Supported
Sentiment Analysis Supported
Social Media Metrics Not Supported
Social Media Monitoring Supported
White Label Not Supported

Customer Communications Management Features

Batch Communications Not Supported
Chat / Messaging Supported
Content Management Supported
Email Distribution Not Supported
Interactive Content Not Supported
Multi-Channel Communications Supported
On-Demand Communications Supported
Personalization Supported
Print Management Not Supported
Template Management Not Supported
Video Content Supported

Customer Feedback Features

Alerts / Notifications Not Supported
Behavior Analytics Not Supported
Bug Reports Not Supported
Community Feedback Tools Not Supported
Live Chat Supported
Negative Feedback Management Not Supported
Net Promoter Score (NPS) Supported
Screenshot / Screen Capture Not Supported
Surveys Not Supported
User Testing Tools Not Supported
Video Feedback Not Supported
Visual Feedback Tools Not Supported
Voice of the Customer (VoC) Not Supported
Website Feedback Not Supported

Lead Generation Features

Contact Discovery Not Supported
Contact Import/Export Not Supported
Lead Capture Supported
Lead Database Integration Supported
Lead Nurturing Supported
Lead Scoring Not Supported
Lead Segmentation Not Supported
Pipeline Management Not Supported
Prospecting Tools Not Supported
Visitor Identification Not Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Not Supported
Offline Form Supported
Proactive Chat Not Supported
Screen Sharing Not Supported
Third Party Integration Not Supported
Transfers / Routing Not Supported
Website Visitor Tracking Supported

Local Marketing Features

Advertising Management Supported
CRM Supported
Email Marketing Not Supported
Feedback Management Supported
Live Chat Supported
NAP Management (Name/Address/Phone) Not Supported
Online Listings Management Not Supported
PR Management Not Supported
Reporting / Analytics Supported
Review Management Supported
SEO Management Not Supported
Social Media Management Not Supported
Store Locator Not Supported
Website Management Not Supported

Payment Processing Features

ACH Check Transactions Not Supported
Bitcoin Compatible Not Supported
Debit Card Support Not Supported
Gift Card Management Not Supported
Mobile Payments Supported
Online Payments Not Supported
POS Transactions Not Supported
Receipt Printing Not Supported
Recurring Billing Not Supported
Signature Capture Not Supported

Review Management Features

Campaign Management Supported
Dashboard Supported
Negative Feedback Management Supported
Response Management Supported
Review Monitoring Supported
Review Notification Supported
Review Request Supported
Sentiment Analysis Supported
Social Sharing Not Supported
White Label Not Supported

Integrations

Nekton.ai Supported
AIM POS Not Supported
Agiliron Not Supported
Dentrix Not Supported
Ema Not Supported
Gusto Not Supported
Instagram Not Supported
JobNimbus Not Supported
Kickserv Not Supported
Kindo Not Supported
Nextech Not Supported
QFloors Not Supported
QuickBooks Online Not Supported
ReferPro Not Supported
Refold Not Supported
Shift Not Supported
Solo Not Supported
Stackreaction Not Supported
Tekmetric Not Supported
WildJar Not Supported

Integrations

Nekton.ai Supported
AIM POS Supported
Agiliron Supported
Dentrix Supported
Ema Supported
Gusto Supported
Instagram Supported
JobNimbus Supported
Kickserv Supported
Kindo Supported
Nextech Supported
QFloors Supported
QuickBooks Online Supported
ReferPro Supported
Refold Supported
Shift Supported
Solo Supported
Stackreaction Supported
Tekmetric Supported
WildJar Supported
Claim Calldrip and update features and information
Claim Calldrip and update features and information
Claim Podium and update features and information
Claim Podium and update features and information