CollectX

CollectX

Code First IT Hub
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+

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About

CALLBROKER Report View is a server application that allows communications administrators or supervisors to analyze and assess the company's call traffic. CALLBROKER Report View is a reporting solution designed specifically for the growth of the Cisco Unified Communications customer, with no limit on IP phones or number of calls, CALLBROKER Report View offers the communications manager the necessary tools to quickly analyze and make decisions efficiently about communications in the organization. CALLBROKER ReportView provides analysis and control of both internal and incoming or outgoing telephone traffic, using a web-based user interface. CALLBROKER ReportView for callcenters provides information about queues and agents, as well as a wide selection of data that meets the requirements of any CRM, calls answered, abandoned, talk time, wait time and average wait time. Integration with Cisco CUCM through AXL, or LDAP. Alerts via email and exportable reports to pdf and excel.

About

CollectX is a debt-collection and call-center CRM for teams handling collection workflows. It provides role-based modules for administrators, managers, tele-callers, field team leads, and back-office staff. Call-center tools include manual, auto, power and IVR calling, call recordings, dashboards, MIS reporting, feedback forms, and pickup generation. Field operations include customer address navigation, visit and calling history, contact details, team tracking, visit feedback, and WhatsApp sharing. Back-office functions cover semi-automated distribution, reminders, employee lifecycle processes, attendance, incentives, payroll, petty cash, assets, and report exports. Managers can monitor activity through dashboards and live field tracking; the system also generates liner PDFs, client ID cards, and biodata. Plans are priced by team size rather than per user, with tiers for teams up to 20, 50, 100, and unlimited users.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations looking for a server application to analyze and evaluate business call traffic

Audience

Debt Collection Agencies

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

₹9,000/month
Basic: ₹9,000/month for up to 20 users; Professional: ₹17,000/month for up to 50 users; Enterprise: ₹28,000/month for up to 100 users; Premium: ₹44,000/month for unlimited users. Pay six months and get one month free, or pay 12 months and get three months free. Taxes extra where applicable.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

DAFQUEST
Founded: 2012
Spain
www.dafquest.com/callbroker_report_view.html

Company Information

Code First IT Hub
Founded: 1992
India
www.codefirstithub.com

Alternatives

Alternatives

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AroTRON

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Call SWEET!

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VXTracker

VXTracker

Connections
DialerAI

DialerAI

Star2Billing S.L. (ESB65173742)

Categories

Call Accounting Supported

Categories

Debt Collection Supported

Integrations

Adobe Acrobat Supported
Cisco Unified Communications Manager Supported
LDAP Supported
Microsoft Excel Supported
VMware ESXi Supported
WhatsApp Not Supported

Integrations

Adobe Acrobat Not Supported
Cisco Unified Communications Manager Not Supported
LDAP Not Supported
Microsoft Excel Not Supported
VMware ESXi Not Supported
WhatsApp Supported
Claim CallBroker Report View and update features and information
Claim CallBroker Report View and update features and information
Claim CollectX and update features and information
Claim CollectX and update features and information