ENCollect

CSS IMPACT is a leading provider of Next-Gen Financial Ecosystems & Omnichannel Engagement cloud platforms. Featuring HD 2.0 | Ai - an Agent-less “Ai” (Artificial Intelligence) Digital Consumer or Debtor Engagement bot for credit, billing, collections & revenue cycle management. This “Digital & Voice First Ai" servicing technology can answer common questions, accept payments, & negotiate accounts with a frictionless positive experience without changing the consumer's behavior by using new IoT channels of communications, such as Google Assistant, Google Ai Voice (phone), Text, Chat, Email, Online smart portals, as well as traditional call center technologies - Dialers, Click-to-dial, IVR & Telephones.

QUALCO Collections & Recoveries (QCR) is a modern, modular enterprise platform that orchestrates the collection journey, streamlines in-house and third-party activities in one place and operates either as part of a banking ecosystem or as a core system of record. QCR supports all types of non-performing loans and receivables, from unsecured and secured bank credit, to unpaid invoices from the delivery of goods or services and covers the entire credit lifecycle, from high-risk performing and early-stage delinquency through to legal and recoveries. The system provides a forward-looking, digital-first approach to debt management, delivering a seamless customer and user journey. Design segmentation, strategies, channel business model easily, and focus on monitoring automatic execution. Our latest streamlined web UI presents the right data at the right time and allows full control to allocate and reallocate work, all whilst checking SLAs and performance reporting.