BlueFolder vs. Canfigure Comparison


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About Introducing BlueFolder – Your Ultimate Service Management Solution Unlock the full potential of streamlined service management with BlueFolder, the comprehensive software designed to empower your business. Whether you're a field service provider, maintenance team, or IT support organization, BlueFolder is your go-to solution for optimizing workflows, enhancing customer satisfaction, and boosting efficiency. Key Features: Intuitive Work Order Management Dispatch and Scheduling Customer Relationship Management (CRM) Mobile Accessibility Billing, Invoicing, and Payments Asset/Equipment and Contract Management Customizable Reporting Integration Capabilities Choose BlueFolder and experience the transformation of your service management operations. Elevate customer satisfaction, increase efficiency, and drive success with the power of BlueFolder at your fingertips.	About Canfigure Inc. is the developer of dynamic business software, designed to flex with your business needs. The modular approach of Canfigure is designed to provide solutions that scale for any business size or industry and includes customization capability unlike other competitors. We believe in keeping it simple with easily self-deployable, cost effective, standalone tools allowing you to scale up through a library of well designed modules, growing your number of assets and expanding your user base at a pace that suits you. With out of the box support for all types of assets, Canfigure can be customized to hold information for any type of asset including IT Systems, inventory, facilities, transportation and more. The database schema can be extended via the admin functions with no technical knowledge required. Asset information can include financial data and be used to track important dates such as maintenance history, and linked directly to supporting contract documents.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Not Supported Linux Supported Cloud Supported On-Premises Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Field service organizations of any size	Audience Any company that wishes to manage its assets and business processes more effectively including automated workflows.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $40.00/month/user Pro - $100 for 2 users then $40 per user per month Pro Plus - $210 for 3 users then $60 per user per month Enterprise - $440 for 5 users then $80 per user per month Free Version Not Supported Free Trial Supported	Pricing $2000 per year Sum total of assets plus number of power users. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros The tool is highly customizable and fits our requirements perfectly. Many changes can be done directly by any admin, what makes the tool very flexible. For lager enhancements the Canfigure support is available with very short reaction time, so the changes can be completed in a timely manner. It is a great database. Any stored information can be used to create and pull a report or KPIs for further evaluation. Automatic synchronization with company AD groups allows easy user/ account managment. The pricing for all the offered functions is out of competition. Canfigure was selected to develop our solution based on comprehensive empirical and subjective RFQ criteria and business reviews. From the first contact for the RFQ through implementation including production support, Canfigure has been professional, responsive, and supportive. As part of the RFQ process, the Canfigure team provided tailored demonstrations of functionality using client data and core functionality aligned with the stated RFQ objectives. The initial demonstrations incorporated this content within 1 week of being selected as a potential provider. Canfigure executes well and delivers on their promises. They engage and work as a seamless member of the project team in a “No Badges” approach to completing the work at hand. Canfigure supported daily development calls and often provided in meeting or next day turnaround on requests for new functionality. The development lead and business analyst demonstrated deep knowledge of industry standards and technical skills which allowed them to absorb large volumes of new information and incorporate it into the solution quickly and with relative ease. When business or technical challenges were encountered Canfigure actively engaged the IT and Business teams to overcome and resolve the issues promptly. Their Volume of work and Velocity are outstanding. The solution Canfigure provided is intuitive, adaptable, and able to accommodate changing business needs. Administrative capabilities are extensive, Power User capabilities provide a tiered level of support that allows effective data maintenance and End User support. End User interfaces are intuitive and simple to use. Workstream Productivity and application performance are exemplary, and serve to integrate and automate a substantial amount of previously manual and disbursed business processes. Cons It is not an obstacle, but the design is kept rather simple The Canfigure tool is ultimately adaptable and the technical abilities of the Canfigure team are capable of supporting nearly any business or technical request. The tendency within the business is to build an ever expanding wish list of functionality. Left uncontrolled this capability can represent an opportunity for gold plating and scope expansion. To Canfigure’s credit they proactively and cooperatively work with IT and the business to ensure scope, timeline, and budget are maintained. A backlog of enhancement requests were recursively managed and identified for future implementation. Canfigure was responsive to change requests and provided very competitive quotes with reasonable pricing for increased scope requests.
Training Documentation Supported Webinars Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information BlueFolder Founded: 2003 United States bluefolder.com	Company Information Canfigure Founded: 2019 United States www.canfigure.net
Alternatives Resco Field Service+ Resco	Alternatives N-able Take Control N-able
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Call of Service	Freshservice Freshworks
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Categories After-Sales Service Supported Asset Tracking Supported Building Maintenance Supported CMMS Supported Equipment Maintenance Supported Facility Management Supported Field Service Management Supported Home Services Supported IT Asset Management Supported IT Management Supported IT Service Supported ITSM Supported Maintenance Management Supported Professional Services Automation Supported Scheduling Supported Service Dispatch Supported Tradesman Job Management Supported Work Order Supported	Categories Asset Tracking Supported The Canfigure Asset Management Module provides functions for the life-cycle management of fixed assets and inventory. Assets are not limited to IT equipment, and can represent any Plant, Property or Machinery. Capture of all maintenance related data as well as financials is provided with the flexibility to further extend the database schema. Built-in workflows control the install, maintenance, transfer and decommission of assets. The inventory function supports tracking of items across multiple locations with stock management. Our Asset Mobile app can be used to scan labels and perform stocktake. Built-in depreciation capability and option to interface with your accounting system. Change Management Supported The Canfigure Service Desk module has been built according to ITIL principles. When combined with the Canfigure CMDB and Change Management, a fully integrated ITSM solution is delivered. The template-based approach enables custom forms and workflow to be implemented for different Ticket types, including Problem Management, Service Request approvals and auto-routing of tickets to support groups. The relationship capability provided by the underlying CMDB allows links between incidents and Configuration Items, including related RFC, Tasks and People. Service Levels can be monitored according to the defined SLA resolution times, to produce statistics for Key Performance Indicator analysis. CMDB Supported The Canfigure Configuration Management Database (CMDB) provides a central repository for capturing all of your asset data and relationships. Using the powerful query and reporting capabilities, the CMDB will tell you where an asset is, who is using it and what it relies on. With out-of-the-box support for all IT-related asset types including servers, software, databases, networks, people and locations, Canfigure can be easily extended to incorporate any asset type and attribute. Using built-in admin functions, you can build your own forms, menus and customize all aspects of the system. Excel data can be imported to rapidly populate the database and APIs are available for automated data feeds. Optionally add integrated Change Management to provide multi-level approval and notification for changes affecting your infrastructure. CMMS Supported Canfigure can effectively operate as a Computerized Maintenance Management System (CMMS) by utilizing the Asset Management module and mobile app. Included is the ability to define any kind of asset and track its life-cycle with full maintenance history and work order management. An asset maintenance schedule can be defined with automated reminders and optionally trigger specific workflows. Inventory and spare parts can be tracked including barcode scanning and label generation. Users can check-in and check-out assets such as tools or computer equipment. The mobile app provides remote access to perform most asset management functions including raising work orders and attaching photos. Fixed Asset Management Supported The Canfigure Asset Management Module provides functions for the life-cycle management of fixed assets and inventory. Assets are not limited to IT equipment, and can represent any Plant, Property or Machinery. Capture of all maintenance related data as well as financials is provided with the flexibility to further extend the database schema. Built-in workflows control the install, maintenance, transfer and decommission of assets. The inventory function supports tracking of items across multiple locations with stock management. Our Asset Mobile app can be used to scan labels and perform stocktake. Built-in depreciation capability and option to interface with your accounting system. Help Desk Supported The Canfigure Service Desk module has been built according to ITIL principles. When combined with the Canfigure CMDB and Change Management, a fully integrated ITSM solution is delivered. The template-based approach enables custom forms and workflow to be implemented for different Ticket types, including Problem Management, Service Request approvals and auto-routing of tickets to support groups. The relationship capability provided by the underlying CMDB allows links between incidents and Configuration Items, including related RFC, Tasks and People. Service Levels can be monitored according to the defined SLA resolution times, to produce statistics for Key Performance Indicator analysis. Inventory Management Supported The Canfigure Asset Management Module provides functions for the life-cycle management of fixed assets and inventory. Assets are not limited to IT equipment, and can represent any Plant, Property or Machinery. Capture of all maintenance related data as well as financials is provided with the flexibility to further extend the database schema. Built-in workflows control the install, maintenance, transfer and decommission of assets. The inventory function supports tracking of items across multiple locations with stock management. Our Asset Mobile app can be used to scan labels and perform stocktake. Built-in depreciation capability and option to interface with your accounting system. Issue Tracking Supported The Canfigure Service Desk module has been built according to ITIL principles. When combined with the Canfigure CMDB and Change Management, a fully integrated ITSM solution is delivered. The template-based approach enables custom forms and workflow to be implemented for different Ticket types, including Problem Management, Service Request approvals and auto-routing of tickets to support groups. The relationship capability provided by the underlying CMDB allows links between incidents and Configuration Items, including related RFC, Tasks and People. Service Levels can be monitored according to the defined SLA resolution times, to produce statistics for Key Performance Indicator analysis. IT Asset Management Supported The Canfigure Asset Management Module provides functions for the life-cycle management of fixed assets and inventory. Assets are not limited to IT equipment, and can represent any Plant, Property or Machinery. Capture of all maintenance related data as well as financials is provided with the flexibility to further extend the database schema. Built-in workflows control the install, maintenance, transfer and decommission of assets. The inventory function supports tracking of items across multiple locations with stock management. Our Asset Mobile app can be used to scan labels and perform stocktake. Built-in depreciation capability and option to interface with your accounting system. IT Management Supported IT Service Supported The template-based approach enables custom forms and workflow to be implemented for different Ticket types, including Problem Management, Service Request approvals and auto-routing of tickets to support groups. The relationship capability provided by the underlying CMDB allows links between incidents and Configuration Items, including related RFC, Tasks and People. Service Levels can be monitored according to the defined SLA resolution times, to produce statistics for Key Performance Indicator analysis. ITSM Supported The Canfigure Service Desk module has been built according to ITIL principles. When combined with the Canfigure CMDB and Change Management, a fully integrated ITSM solution is delivered. The template-based approach enables custom forms and workflow to be implemented for different Ticket types, including Problem Management, Service Request approvals and auto-routing of tickets to support groups. The relationship capability provided by the underlying CMDB allows links between incidents and Configuration Items, including related RFC, Tasks and People. Service Levels can be monitored according to the defined SLA resolution times, to produce statistics for Key Performance Indicator analysis. Service Desk Supported The Canfigure Service Desk module has been built according to ITIL principles. When combined with the Canfigure CMDB and Change Management, a fully integrated ITSM solution is delivered. The template-based approach enables custom forms and workflow to be implemented for different Ticket types, including Problem Management, Service Request approvals and auto-routing of tickets to support groups. The relationship capability provided by the underlying CMDB allows links between incidents and Configuration Items, including related RFC, Tasks and People. Service Levels can be monitored according to the defined SLA resolution times, to produce statistics for Key Performance Indicator analysis.
Asset Tracking Features Activity Tracking Not Supported Audit Trails Not Supported Barcoding / RFID Supported Checkout / Check-In Not Supported Depreciation Tracking Not Supported Disposal Tracking Not Supported Inventory Management Not Supported Location Tracking Supported QR Codes Not Supported Reservations Not Supported Service History Supported CMMS Features Asset Tracking Supported Calibration Management Not Supported Inventory Control Not Supported Key & Lock Management Not Supported Mobile Access Supported Preventive Maintenance Supported Purchasing Not Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported IT Management Features Capacity Monitoring Not Supported Compliance Management Not Supported Event Logs Not Supported Hardware Inventory Not Supported IT Budgeting Not Supported License Management Not Supported Patch Management Not Supported Remote Access Not Supported Scheduling Supported Software Inventory Not Supported User Activity Monitoring Not Supported IT Service Features Contract Management Supported Incident Management Supported IT Asset Management Not Supported Knowledge Management Not Supported Release Management Not Supported Self Service Portal Supported Service Catalog Not Supported Service Reporting Supported Ticket Management Supported ITSM Features Asset Tracking Supported Availability Management Not Supported Change Management Not Supported Configuration Management Not Supported Contract/License Management Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Supported Release & Deployment Management Supported Self Service Portal Supported Show More Features Building Maintenance Features Asset Tracking Supported Commercial Properties Supported Customer Database Supported Dispatch Management Supported Inventory Management Supported Job Costing Supported Job Management Supported Maintenance Scheduling Supported Residential Properties Supported Routing Not Supported Scheduling Supported Work Order Management Supported Equipment Maintenance Features Customer Database Supported Dispatch Management Supported Equipment Tracking Supported Inventory Control Not Supported Job Management Supported Maintenance Scheduling Supported Warranty Tracking Supported Work Order Management Supported Facility Management Features Asset Management Supported Commercial Properties Supported Equipment Management Supported Facility Scheduling Not Supported Incident Management Supported Inspection Management Not Supported Inventory Control Not Supported Maintenance Tracking Supported Preventive Maintenance Supported Residential Properties Supported Room Scheduling Not Supported Schools Supported Space Planning Not Supported Vendor Management Not Supported Visitor Management Not Supported Work Order Management Supported Field Service Management Features Billing & Invoicing Supported Contact Database Supported Contract Management Supported Customer Database Supported Dispatch Management Supported Electronic Signature Supported Inventory Management Supported Mobile Access Supported Payment Collection in the Field Supported Quotes / Estimates Not Supported Routing Not Supported Scheduling Supported Service History Tracking Supported Time Clock Supported Work Order Management Supported Maintenance Management Features Asset Tracking Supported Billing & Invoicing Not Supported Calibration Management Not Supported Dispatch Management Not Supported Inventory Control Not Supported Inventory Management Supported Key & Lock Management Not Supported Mobile Access Supported Planning Calendar Supported Predictive Maintenance Supported Preventive Maintenance Supported Purchasing Not Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Professional Services Automation Features Billing & Invoicing Supported Client Portal Supported Collaboration Tools Supported CRM Supported Document Management Not Supported Portfolio Management Not Supported Project Management Supported Proposal Generation Not Supported Quote Management Not Supported Resource Management Supported Time & Expense Tracking Supported Scheduling Features Alerts/Notifications Supported Appointment Scheduling Supported Automated Scheduling Not Supported Calendar Management Supported Class Scheduling Not Supported Employee Scheduling Not Supported Facility Scheduling Not Supported Group Scheduling Not Supported Interview Scheduling Not Supported Meeting Room Booking Not Supported Multi-Location Not Supported Online Scheduling Supported Payment Processing Not Supported Real-time Scheduling Supported Reservations Not Supported Resource Scheduling Supported Room Booking Management Supported Service Dispatch Features Billing & Invoicing Supported Call Center Management Not Supported Contract Management Supported Customer Database Supported Inventory Control Not Supported Job Management Supported Job Tracking Supported Mobile Access Supported Routing Not Supported Scheduling Supported Self Service Portal Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Work Order Features Contract Management Supported Customer Database Supported Dispatch Management Supported Inventory Control Not Supported Job Management Supported Preventive Maintenance Supported Quotes / Estimates Not Supported Recurring Appointments Supported Routing Not Supported Scheduling Supported Task Management Supported	Asset Tracking Features Activity Tracking Supported Audit Trails Supported Barcoding / RFID Supported Checkout / Check-In Supported Depreciation Tracking Supported Disposal Tracking Supported Inventory Management Supported Location Tracking Supported QR Codes Supported Reservations Supported Service History Supported CMMS Features Asset Tracking Supported Calibration Management Supported Inventory Control Supported Key & Lock Management Not Supported Mobile Access Supported Preventive Maintenance Supported Purchasing Supported Scheduling Supported Service History Tracking Supported Technician Management Not Supported Work Order Management Supported IT Asset Management Features Asset Tracking Supported Audit Management Supported Compliance Management Supported Configuration Management Supported Contract/License Management Supported Cost Tracking Supported Depreciation Management Supported Inventory Management Supported IT Service Management Supported Maintenance Management Supported Procurement Management Supported Requisition Management Not Supported Supplier Management Supported IT Management Features Capacity Monitoring Not Supported Compliance Management Not Supported Event Logs Not Supported Hardware Inventory Supported IT Budgeting Supported License Management Supported Patch Management Not Supported Remote Access Not Supported Scheduling Not Supported Software Inventory Not Supported User Activity Monitoring Not Supported IT Service Features Contract Management Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported ITSM Features Asset Tracking Supported Availability Management Supported Change Management Supported Configuration Management Supported Contract/License Management Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Not Supported Release & Deployment Management Supported Self Service Portal Supported Show More Features CMDB Features Change Management Supported Configuration Management Supported Data Visualization Supported Device Auto Discovery Not Supported Impact Management Supported IT Asset Management Supported License Management Supported Performance Management Not Supported Relationship Mapping Supported Change Management Features Approval Workflow Supported Audit Trail Supported Automated Notifications Not Supported Change Calendar Supported Change Planning Supported Compliance Management Supported Prioritization Supported Release Management Supported Task Management Supported Tracking & Reporting Not Supported Training Management Not Supported Fixed Asset Management Features Asset Budgeting Supported Asset Lifecycle Management Supported Audit Trail Supported Barcoding / RFID Supported Depreciation Management Supported Disposal Management Supported Document Management Supported Inventory Tracking Supported Tax Management Supported Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Not Supported Real-time Chat Not Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported Inventory Management Features Alerts/Notifications Supported Barcoding / RFID Supported Forecasting Supported Inventory Optimization Supported Kitting Not Supported Manufacturing Inventory Management Supported Mobile Access Supported Multi-Channel Management Supported Product Identification Not Supported Reorder Management Supported Reporting/Analytics Supported Retail Inventory Management Supported Supplier Management Supported Warehouse Management Supported Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Supported Issue Scheduling Supported Knowledge Base Supported Project Management Not Supported Recurring Issues Supported Scheduling Supported Task Management Supported Service Desk Features Change Management Supported CMDB Supported Incident Management Supported IT Asset Management Supported Knowledge Base Supported Mobile Access Supported Procurement Management Supported Remote Control Not Supported Self Service Portal Supported SLA Management Supported
Integrations Active Directory Not Supported Google Calendar Supported Jira Not Supported Microsoft Outlook Supported QuickBooks Desktop Pro Supported QuickBooks Online Supported QuickBooks Online Advanced Supported Rightworks Supported Salesforce Not Supported ServiceNow Not Supported Smartsheet Not Supported Xero Supported Show More Integrations View All 7 Integrations	Integrations Active Directory Supported Google Calendar Not Supported Jira Supported Microsoft Outlook Not Supported QuickBooks Desktop Pro Not Supported QuickBooks Online Not Supported QuickBooks Online Advanced Not Supported Rightworks Not Supported Salesforce Supported ServiceNow Supported Smartsheet Supported Xero Not Supported Show More Integrations View All 5 Integrations
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