Related Products
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About
Axialys provides a professional CCaaS (Contact Center as a Service) platform designed for sales and customer service teams. Built on a proprietary cloud infrastructure, the solution centralizes voice communications within business workflows.
Core Capabilities:
- Native CRM Integrations: Deep CTI connectors for Salesforce, Zendesk, and HubSpot, featuring click-to-call, automated call logging, and screen pops.
- Generative AI Integration: AI-driven tools for automated call transcription, multi-language summaries, and intelligent IVR routing.
- Carrier-Grade Infrastructure: A robust WebRTC-based system ensuring high-availability, browser-based calling, and professional voice quality.
- Operational Intelligence: Real-time supervision dashboards and advanced analytics to monitor KPIs such as SLA and pick-up rates.
- French Identity, Global Support: Based in France, Axialys supports companies in managing their customer service operations both locally and internationally.
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About
Odigo solutions and strategies help over 250 clients in 100 countries around the world achieve customer experience success, thanks to multiple Points of Presence (PoPs) and carrier-grade telco installations on every continent. As an international leader in customer experience, we have offices around the globe. Get in touch with an expert at an office near you or reach out to our headquarters for support in transforming your CX. Customized, robust, and agile CCaaS solutions that meet your customers’ needs. Link cross-channel interactions with each customer into meaningful conversations. Automation improves customer experience, maximizes agent efficiency, and boosts contact center performance. Routing your customers to the agent best able to help is fundamental to customer satisfaction. It’s also essential to your contact center’s operational efficiency. Deploy routing software capable of making those connections instantly, based on real-time data and your policies.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Axialys is designed for customer-centric mid-market and enterprise organizations, specifically CX leaders from all industries who need to scale their operations through AI-driven automation and deep CRM integration.
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Audience
Companies looking for a solution to facilitate communication between large organizations and individuals
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Contact vendor for pricing
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAxialys
France
www.axialys.com
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Company InformationOdigo
France
www.odigo.com
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Categories |
Categories |
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Telephony Features
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP
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Integrations
Creovai
Freshdesk
Google Cloud Contact Center AI
HubSpot CRM
Mayday
Microsoft Dynamics 365
Operata
Salesforce
Zendesk
easiware
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Integrations
Creovai
Freshdesk
Google Cloud Contact Center AI
HubSpot CRM
Mayday
Microsoft Dynamics 365
Operata
Salesforce
Zendesk
easiware
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