Aspect WorkforceAspect, an Alvaria Brand
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Related Products
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About
Elevate your employee engagement and maximize contact center productivity without increasing cost. Aspect Workforce (formerly Alvaria Workforce & Aspect Workforce Management) gives you the tools your organization needs to maximize efficiency, monitor, improve and reward agent performance and reduce turnover. Starting with our market-leading workforce optimization capabilities, the WEM Suite adds employee-centric agent experience capabilities such as game mechanics. The result of this combination is the most powerful, most comprehensive workforce engagement solution in the market. Employ Aspect Workforce to get the most from your contact center technology, whether your team is working on-site, remotely on-the-go or in a work-from-home setting. Choose the tools you need from our WEM portfolio and start achieving high-quality customer interactions, better customer experiences and more engaged agents — all at a lower operating cost.
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About
CommunityWFM is a modern WFM solution that keeps everyone involved in the scheduling process.
Developed with a focus on collaboration between remote workforce management (WFM) analysts, supervisors, and agents to improve forecasting and scheduling.
Cloud workforce management software built for WFM professionals to make them more efficient at their job.
Save time and money with a unique blend of intraday management and automated planning solutions.
Mobile WFM has never been more important. Community Everywhere is a must have for optimized scheduling.
The on-the-go solution for agents, supervisors, and WFM professionals to communicate about their schedules and shifts.
Agents are able to view their current and past schedules in real-time directly within the app so they don't miss any upcoming shifts.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
For companies looking for a management app to engage workforce concerns and activities
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Audience
Call centers and contact centers that want to increase efficiency
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationAspect, an Alvaria Brand
Founded: 2021
United States
www.aspect.com
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Company InformationCommunityWFM
Founded: 2005
United States
www.communitywfm.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
8x8
Not Supported
Amazon Connect
Not Supported
Aspect Performance
Supported
Aspect Quality
Supported
Asterisk
Not Supported
Avaya Aura
Not Supported
Avaya Experience Platform
Not Supported
Chatterbox
Supported
CoreInteract by Altigen
Not Supported
Enghouse Interactive Contact Center
Not Supported
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Integrations
8x8
Supported
Amazon Connect
Supported
Aspect Performance
Not Supported
Aspect Quality
Not Supported
Asterisk
Supported
Avaya Aura
Supported
Avaya Experience Platform
Supported
Chatterbox
Not Supported
CoreInteract by Altigen
Supported
Enghouse Interactive Contact Center
Supported
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