Apache GuacamoleApache Software Foundation
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Im OnCall01 Communique
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Related Products
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About
Apache Guacamole is a clientless remote desktop gateway. It supports standard protocols like VNC, RDP, and SSH. We call it clientless because no plugins or client software are required. Thanks to HTML5, once Guacamole is installed on a server, all you need to access your desktops is a web browser. Because the Guacamole client is an HTML5 web application, the use of your computers is not tied to any one device or location. As long as you have access to a web browser, you have access to your machines. Desktops accessed through Guacamole need not physically exist. With both Guacamole and a desktop operating system hosted in the cloud, you can combine the convenience of Guacamole with the resilience and flexibility of cloud computing. Apache Guacamole is and will always be free and open source software. It is licensed under the Apache License, and is actively maintained by a community of developers that use Guacamole to access their own development environments.
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About
I'm OnCall is a cost-effective, secure online help desk software that allows organizations to offer remote support over the Internet to their customers. You can provide world-class Live-Chat support to your customers within minutes. I'm OnCall gives you private URLs for embedding into your website. Simply implement a Live-Chat button with the given URL on your website, your customers can then request to chat with an agent easily. Each agent can have up to 10 simultaneous chat sessions to deal with volumes at peak times. I'm OnCall lets you set up a temporary connection to your customer's computer without any pre-installed software. You can quickly and efficiently resolve your customers' technical and IT support issues by remotely controlling their computers. Plus, your agents can log in from anywhere in the world to support your customers, saving you time and travelling cost.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Anyone looking for a tool to access their desktop remotely
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Audience
Organizations seeking a solution to offer remote support over the Internet to their customers
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationApache Software Foundation
Founded: 1999
United States
guacamole.apache.org
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Company Information01 Communique
www.01com.com/imoncall-remote-help-desk/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Help Desk Features
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
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Integrations
Azure Marketplace
HTML
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