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About

Uncover bugs and UX issues from your reviews, receive instant Slack alerts for any feedback topic, and analyze 65+ customer feedback sources with NLP. Instant discovery of bugs found in your customer feedback. Anecdote vigilantly tracks your customer feedback across every source, from App Store reviews to support messages. We're on the lookout for any mention of bugs. Our proprietary natural language processing engine delivers the most accurate clusters from your customer feedback, supported by secure on-prem processing to guarantee the safety of customer data. Enable real-time notifications for key customer feedback insights and anecdotes sent straight to your Slack channels or team email addresses. Simply set the frequency and search term. Our search tool sifts through all your customer feedback, from support to reviews, to find exactly what you're looking for. Perfect for product research and validating hypotheses.

About

The Voice of Customer engine that drives company-wide action. Built for CX leaders focused on measurable impact — not survey results. An Early Warning System. Act while it still matters. Use data to eliminate indecision on which cases, customers, and themes need attention. Identify themes before they become problems. Stop chasing lagging indicators. Upgrade from anecdotes to evidence. Process feedback from all of your customers, not just the ones who answered your survey. Executive and cross-functional reporting, so you can support priorities with data. Always-on vs. quarterly VoC, across any combination of channels. Automatic theme detection and impact assessment. Translate qualitative comments into quantitative proof points. Identify repeatable wins and opportunities for improvement. Plan resourcing, improve operations and support peers with hard data. Cut reporting overhead, so you can stay focused on customers.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Enterprises and companies requires a solution to analyze their customer feedback

Audience

Companies and businesses in search of an engine solution providing customer ops for a better customer experience

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$499 per month
Free Version Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Anecdote
www.anecdoteai.com

Company Information

Frame AI
Founded: 2016
United States
frame.ai/

Alternatives

Alternatives

Emotics

Emotics

Adoreboard
Prodsight

Prodsight

Product Insight
SurveyOL

SurveyOL

SurveyOL.com

Categories

Customer Feedback Supported

Categories

Integrations

Intercom Supported
Salesforce Supported
Slack Supported
App Store Supported
Elasticsearch Supported
G2 Supported
Gmail Supported
Google Play Supported
Help Scout Not Supported
Looker Supported
Medallia Supported
Microsoft Excel Supported
Pinterest Supported
Qualaroo Supported
Reddit Supported
Treehouse Not Supported
Tripadvisor Supported
Trustpilot Supported
X (Twitter) Supported
Zendesk Not Supported

Integrations

Intercom Supported
Salesforce Supported
Slack Supported
App Store Not Supported
Elasticsearch Not Supported
G2 Not Supported
Gmail Not Supported
Google Play Not Supported
Help Scout Supported
Looker Not Supported
Medallia Not Supported
Microsoft Excel Not Supported
Pinterest Not Supported
Qualaroo Not Supported
Reddit Not Supported
Treehouse Supported
Tripadvisor Not Supported
Trustpilot Not Supported
X (Twitter) Not Supported
Zendesk Supported
Claim Anecdote and update features and information
Claim Anecdote and update features and information
Claim Frame AI and update features and information
Claim Frame AI and update features and information