Ambit

Ambit

5.0 out of 5 stars
Ambit Atom

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Ambit:

About

Ambit is a Conversational AI platform that provides intelligent chatbots, or Digital Employees, to automate conversations with customers 24/7, on any channel, across voice, text and digital avatar. Ambit's Digital Employees automate responses to customer enquiries, increasing the speed of resolution times and reducing customer service costs by eliminating low-value, repetitive tasks. Our clients experience savings of up to 30% in serving their customer enquiries. The platform collects extensive data about your customer’s perceptions and concerns; which gives you the ability to better respond to their needs - now and in the future. We work with some of the world’s leading brands who trust us to build and on-board digital employees that reduce the time to value, create actionable insights and maximise valuable customer interactions.
Atom:

About

Evolve communication with your customers via courier. 8 out of 10 clients prefer to be served via Messaging platforms such as WhatsApp, FB Messenger or Twitter. Our intelligent conversational platform simplifies your work by unifying the chats that your customers send from popular messaging apps (WhatsApp, Messenger, Instagram, Telegram, among others) and manages them in one place, facilitates the shopping experience and provides immediate attention by automating responses. Connecting your main channels. We integrate all messaging channels into an intelligent conversational platform, which simplifies the visibility and traceability of service and sales. We automate 80% of human interactions, reducing service costs by 50% and multiplying sales by 30%. We convert 30% of the leads generated via marketing. Chatbots with official WhatsApp integration Register, automate, order, respond, monitor and enhance all the conversations that your company carries out through Whatsapp.
Ambit:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Atom:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Ambit:

Audience

Retail, Financial Services, Insurance, Utilities, Healthcare, Government, Travel and Tourism, Education, Customer Service, Customer Support, IT Helpdesk, Human Resources
Atom:

Audience

Companies searching for a platform that manages chat operations between sales and customers
Ambit:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Atom:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Ambit:

API

Offers API Not Supported
Atom:

API

Offers API Not Supported
Ambit:

Screenshots and Videos

Atom:

Screenshots and Videos

Ambit:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
Atom:

Pricing

No information available.
Free Version Not Supported
Free Trial Supported
Ambit:

Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5
Atom:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Ambit:

Pros & Cons from Real Users

Pros

  • Complete flexibility while still being relatively simple to use The best natural language processing and comprehension. Handles more scale than anything else in the market.

Cons

  • UI could be improved. It would be good if I could get analytics for multiple instances in one page.
Ambit:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Atom:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Ambit:

Company Information

Ambit
Founded: 2017
New Zealand
ambit.ai
Atom:

Company Information

Atom
Founded: 2018
Panama
atomchat.io
Ambit:

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Atom:

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Ambit:

Categories

Atom:

Categories

Ambit:

Conversational AI Features

Code-free Development Supported
Contextual Guidance Not Supported
For Developers Supported
Intent Recognition Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Supported
Speech Recognition Supported
Speech Synthesis Not Supported
Virtual Assistant Supported

Customer Communications Management Features

Batch Communications Not Supported
Chat / Messaging Supported
Content Management Not Supported
Email Distribution Not Supported
Interactive Content Supported
Multi-Channel Communications Supported
On-Demand Communications Supported
Personalization Supported
Print Management Not Supported
Template Management Supported
Video Content Not Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Not Supported
Proactive Chat Supported
Screen Sharing Not Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Artificial Intelligence Features

Chatbot Supported
For eCommerce Supported
For Healthcare Supported
For Sales Supported
Image Recognition Supported
Machine Learning Supported
Multi-Language Supported
Natural Language Processing Supported
Predictive Analytics Supported
Process/Workflow Automation Supported
Rules-Based Automation Supported
Virtual Personal Assistant (VPA) Supported

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Not Supported
Incident Management Not Supported
Interaction Tracking Not Supported
IT Asset Management Not Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Not Supported
Ticket Management Not Supported

Natural Language Processing Features

Co-Reference Resolution Not Supported
In-Database Text Analytics Supported
Named Entity Recognition Supported
Natural Language Generation (NLG) Supported
Open Source Integrations Supported
Parsing Supported
Part-of-Speech Tagging Supported
Sentence Segmentation Supported
Stemming/Lemmatization Not Supported
Tokenization Supported
Atom:

Conversational AI Features

Code-free Development Not Supported
Contextual Guidance Supported
For Developers Not Supported
Intent Recognition Supported
Multi-Languages Not Supported
Omni-Channel Supported
On-Screen Chats Not Supported
Pre-configured Bot Supported
Reusable Components Not Supported
Sentiment Analysis Not Supported
Speech Recognition Supported
Speech Synthesis Not Supported
Virtual Assistant Not Supported

Customer Communications Management Features

Batch Communications Supported
Chat / Messaging Supported
Content Management Supported
Email Distribution Not Supported
Interactive Content Not Supported
Multi-Channel Communications Supported
On-Demand Communications Not Supported
Personalization Supported
Print Management Not Supported
Template Management Supported
Video Content Not Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Not Supported
Offline Form Supported
Proactive Chat Not Supported
Screen Sharing Not Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Not Supported
Ambit:

Integrations

Amazon Web Services (AWS) Supported
Apigee Supported
Bootstrap Studio Not Supported
CodeStream Not Supported
Copper Supported
Desktop.com Not Supported
Facebook Supported
FastNode Not Supported
FreshRSS Not Supported
Google Analytics Supported
Google Sheets Supported
Jira Service Management Supported
LinkedIn Supported
Mixpanel Supported
OpenDQ Not Supported
Pop!_OS Not Supported
Slack Supported
Twilio Supported
WhatsApp Not Supported
Zapier Supported
Atom:

Integrations

Amazon Web Services (AWS) Not Supported
Apigee Not Supported
Bootstrap Studio Supported
CodeStream Supported
Copper Not Supported
Desktop.com Supported
Facebook Not Supported
FastNode Supported
FreshRSS Supported
Google Analytics Not Supported
Google Sheets Not Supported
Jira Service Management Not Supported
LinkedIn Not Supported
Mixpanel Not Supported
OpenDQ Supported
Pop!_OS Supported
Slack Not Supported
Twilio Not Supported
WhatsApp Supported
Zapier Not Supported
Ambit:
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Claim Ambit and update features and information
Atom:
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