CoreInteract by Altigen vs. TxContact Comparison


CoreInteract by Altigen Altigen Communications, Inc.	TxContact Interlink Network Systems	+	+
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About Engage your customers throughout their entire journey – via voice and digital channels (chat, email, SMS, email, and social media). Integrate business communications with business systems, providing valuable information to your employees at every customer touchpoint. CoreInteract's simple drag and drop design enables you to quickly manage workgroups and routing rules to meet your unique business requirements. Configure the order and priority of which workgroup will receive inbound customer requests. CoreInteract allows you to manage your interactions natively in Teams without the need of a separate desktop application or software to install. Workgroup calls are clearly marked for your team members to easily differentiate between a customer call vs an internal call. CoreInteract can retrieve a Dynamics 365 customer record with each answered call, giving you more control and customer insight than ever before, including the ability to call a customer directly within Dynamics 365.	About Gone are the days of switching between multiple applications. Chirp was conceptualized and developed to be an application that facilitates customer support executives to handle calls, web chat, email, and social media interactions from a single application. Easily subscribe to Chirp events and act on them using the Chirp JavaScript SDK. The SDK even facilitates actions like changing state or making a call on some web event. Most young customers prefer communicating over live chat since it’s faster. TxChat offers a powerful and flexible chat module that you can easily plug in into your websites. Engage with your website visitors in real-time and improve customer satisfaction through targeted offers thus increasing the sales conversion rate. Engage with potential customers through the click-to-chat option. Customer support executives get additional features like transfer, canned response, and send attachments which help in providing fast and reliable customer support.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Digital customer engagement platform for Microsoft Teams	Audience Contact centers and businesses interested in a solution to enable omni-channel customer engagement
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $15/mo/user Pricing is based upon number of users for each channel of communication and additional modules required. Contact us for more information and details. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information Altigen Communications, Inc. Founded: 1994 United States www.altigen.com/coreinteract/	Company Information Interlink Network Systems United States www.ilinknet.com/txcontact.html
Alternatives Dialpad Connect Dialpad	Alternatives Chirp Media
Contiinex	Ameyo by Exotel Exotel
User.com	Genesys Cloud CX Genesys
Vocalcom	UJET
Local Measure Engage Local Measure View All	Twilio Flex Twilio View All
Categories Business Phone Systems Supported Call Center Supported Customer Engagement Supported Customer Experience Supported	Categories Call Center Supported Call Center Infrastructure (CCI) Supported Customer Experience Supported
Call Center Features Blended Call Center Supported Call Logging Not Supported Call Recording Supported Call Scripting Not Supported Campaign Management Not Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Not Supported Outbound Call Center Not Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Customer Experience Features Action Management Not Supported Analytics Supported Customer Segmentation Not Supported Dashboard Supported Feedback Management Not Supported Knowledge Management Not Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Not Supported Text Analysis Supported Trend Analysis Supported Show More Features Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Not Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Supported Web Conferencing Not Supported Customer Engagement Features Analytics Supported Churn Management Not Supported Communication Management Supported Community Management Not Supported Content Syndication Not Supported Feedback Collection Not Supported Gamification Not Supported Live Chat Supported Video Content Not Supported
Integrations Microsoft Dynamics 365 Supported Microsoft Power BI Supported Salesforce Supported Zoho CRM Supported CommunityWFM Supported ConnectWise Automate Not Supported Facebook Not Supported JavaScript Not Supported Microsoft 365 Supported Microsoft Azure Supported Microsoft Exchange Supported Microsoft Outlook Supported Microsoft Teams Supported Oracle CRM On Demand Not Supported Oracle Siebel CRM Not Supported QuickBooks Online Not Supported Sugar Connect Not Supported Vtiger CRM Not Supported Show More Integrations View All 10 Integrations	Integrations Microsoft Dynamics 365 Supported Microsoft Power BI Supported Salesforce Supported Zoho CRM Supported CommunityWFM Not Supported ConnectWise Automate Supported Facebook Supported JavaScript Supported Microsoft 365 Not Supported Microsoft Azure Not Supported Microsoft Exchange Not Supported Microsoft Outlook Not Supported Microsoft Teams Not Supported Oracle CRM On Demand Supported Oracle Siebel CRM Supported QuickBooks Online Supported Sugar Connect Supported Vtiger CRM Supported Show More Integrations View All 12 Integrations
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