Alchemist

Alchemist

Grass Valley
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+

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About

Alchemist is recognized throughout the world as the undisputed gold standard of motion-compensated frame rate standards conversion. Alchemist Live builds on this legacy and offers the very best motion-compensated frame rate conversion, providing the transparent, artifact-free conversion for seamless global distribution of live media. Available in two operational modes, as a single channel for 4K UHD conversions or three channels for HD/3G conversions, Alchemist Live can also support either SDI workflows or IP SMPTE ST 2110/2022-6 applications with 10/40 GbE or 25/100 GbE interfaces. Supported IP features include PTP timing to SMPTE ST 2059, single stream 4K HD, SMPTE ST 2110-20 narrow sender. World-class motion-compensated framerate conversion, new technology optimized to deliver stunning image quality, however, complex the source. Supports live IP or SDI media streams, either 1x 4K UHD channel or 3x HD/3G channels.

About

AI-Powered Cloud Contact Center Solution that powers innovative, personality-based routing and manages multichannel customer interactions as a single conversation. Welcome to the Vocalcom world, where digital engagement and artificial intelligence (AI) are seamlessly integrated into the customer interaction flow alongside live agents. Manage all customer interactions as one single conversation. A new generation of cloud contact center platform that works with existing systems and supports ALL channels. Vocalcom's intuitive user experience increases productivity and allows companies weave all their customer interactions—across all channels—together into continuous conversation threads, to reduce customer effort and strengthen customer relationships with every interaction. Adaptable, AI-Powered and Amazingly Simple Keep the conversation flowing. Customer interactions across phone, chat, text message, email, social media, and any other channel, all come together in one place.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Anyone seeking a solution offering motion-compensated frame rate conversion for their live media streams

Audience

Companies of all sizes searching for an omnichannel cloud contact center solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 3.0 / 5
features 5.0 / 5
design 3.0 / 5
support 2.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Quality conversion from European videos to North American broadcast formats without speeding or slowing the source. Keeps the included closed captions in sync. You can also do the reverse. Change of speed is applied also to the sound (25 to 23,976, 24 to 25fps...), absolutely great. It can also upscale your content, but no AI to improve the picture. It is not the strength of this software. But for regular broadcast works, it keeps the quality of the picture when your source is film content. Also very good results when video sources (interlaced) are used.

Cons

  • It takes some times to find the correct parameters. Render process is quite slow (90 minutes movie may take 4 to 5 hours, depending on your hardware). Created for broadcast users. Pricey.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Grass Valley
Canada
www.grassvalley.com/products/standalone-converters-adapters/alchemist-live/

Company Information

Vocalcom
Founded: 1995
France, United-Kingdom, USA, Spain, Colombia, Mexico, Argentina, Chile, Brazil, United Emirates Arab
www.vocalcom.com

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Filmora

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Categories

Categories

Auto Dialer Features

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Business VoIP Features

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud Communication Platform Features

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

IVR Features

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Telemarketing Features

Auto Dialer
Call Logging
Call Recording
Call Routing
Call Scripting
CRM
Inbound Call Center
IVR / Voice Recognition
Lead Distribution
Outbound Call Center

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Integrations

Amazon EC2
Amazon Web Services (AWS)
Balto
CROSS-CRM
Chatlayer by Sinch
Docusign
Facebook
Microsoft 365
Microsoft Dynamics 365
Oracle CRM On Demand
SAP CRM
Salesforce
Salesforce Agentforce Service
Video RTC
WordPress
X (Twitter)
Zendesk
Zuora

Integrations

Amazon EC2
Amazon Web Services (AWS)
Balto
CROSS-CRM
Chatlayer by Sinch
Docusign
Facebook
Microsoft 365
Microsoft Dynamics 365
Oracle CRM On Demand
SAP CRM
Salesforce
Salesforce Agentforce Service
Video RTC
WordPress
X (Twitter)
Zendesk
Zuora
Claim Alchemist and update features and information
Claim Alchemist and update features and information
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Claim Vocalcom and update features and information