Alchemist

Alchemist

Grass Valley
+
+

Related Products

  • CompUp
    66 Ratings
    Visit Website
  • 11x
    70 Ratings
    Visit Website
  • CompAccelerator
    29 Ratings
    Visit Website
  • Sendbird
    166 Ratings
    Visit Website
  • 3Q
    14 Ratings
    Visit Website
  • SaaSify
    71 Ratings
    Visit Website
  • AmpiFire
    57 Ratings
    Visit Website
  • LTX
    182 Ratings
    Visit Website
  • SMS Storetraffic
    127 Ratings
    Visit Website
  • InboxAlly
    135 Ratings
    Visit Website

About

Alchemist is recognized throughout the world as the undisputed gold standard of motion-compensated frame rate standards conversion. Alchemist Live builds on this legacy and offers the very best motion-compensated frame rate conversion, providing the transparent, artifact-free conversion for seamless global distribution of live media. Available in two operational modes, as a single channel for 4K UHD conversions or three channels for HD/3G conversions, Alchemist Live can also support either SDI workflows or IP SMPTE ST 2110/2022-6 applications with 10/40 GbE or 25/100 GbE interfaces. Supported IP features include PTP timing to SMPTE ST 2059, single stream 4K HD, SMPTE ST 2110-20 narrow sender. World-class motion-compensated framerate conversion, new technology optimized to deliver stunning image quality, however, complex the source. Supports live IP or SDI media streams, either 1x 4K UHD channel or 3x HD/3G channels.

About

AI-Powered Cloud Contact Center Solution that powers innovative, personality-based routing and manages multichannel customer interactions as a single conversation. Welcome to the Vocalcom world, where digital engagement and artificial intelligence (AI) are seamlessly integrated into the customer interaction flow alongside live agents. Manage all customer interactions as one single conversation. A new generation of cloud contact center platform that works with existing systems and supports ALL channels. Vocalcom's intuitive user experience increases productivity and allows companies weave all their customer interactions—across all channels—together into continuous conversation threads, to reduce customer effort and strengthen customer relationships with every interaction. Adaptable, AI-Powered and Amazingly Simple Keep the conversation flowing. Customer interactions across phone, chat, text message, email, social media, and any other channel, all come together in one place.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Anyone seeking a solution offering motion-compensated frame rate conversion for their live media streams

Audience

Companies of all sizes searching for an omnichannel cloud contact center solution

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 3.0 / 5
features 5.0 / 5
design 3.0 / 5
support 2.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Quality conversion from European videos to North American broadcast formats without speeding or slowing the source. Keeps the included closed captions in sync. You can also do the reverse. Change of speed is applied also to the sound (25 to 23,976, 24 to 25fps...), absolutely great. It can also upscale your content, but no AI to improve the picture. It is not the strength of this software. But for regular broadcast works, it keeps the quality of the picture when your source is film content. Also very good results when video sources (interlaced) are used.

Cons

  • It takes some times to find the correct parameters. Render process is quite slow (90 minutes movie may take 4 to 5 hours, depending on your hardware). Created for broadcast users. Pricey.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Grass Valley
Canada
www.grassvalley.com/products/standalone-converters-adapters/alchemist-live/

Company Information

Vocalcom
Founded: 1995
France, United-Kingdom, USA, Spain, Colombia, Mexico, Argentina, Chile, Brazil, United Emirates Arab
www.vocalcom.com

Alternatives

Alternatives

uContact

uContact

net2phone
Astra

Astra

Topaz Labs
Topaz Video AI

Topaz Video AI

Topaz Labs
Winxvideo AI

Winxvideo AI

Digiarty Software
Filmora

Filmora

Wondershare

Categories

AI Video Upscalers Supported

Categories

AI Call Center Supported
AI Dialers Supported
Auto Dialer Supported
Business VoIP Supported
Call Center Supported
Customer Service Supported
IVR Supported
Predictive Dialer Supported
Telemarketing Supported
Telephony Supported

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Business VoIP Features

Call Parking Not Supported
Call Recording Not Supported
Contact Management Supported
Encryption Not Supported
IVR / Voice Recognition Supported
Ring Groups Not Supported
SIP Trunking Not Supported
Unified Communications Supported
Voice Quality Enhancement Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Cloud Communication Platform Features

Audio / Video Conferencing Supported
Call Center Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Supported
File Sharing Supported
IVR / Voice Recognition Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Not Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Supported
Video Content Not Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Not Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Supported
Email Management Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Supported
Workflow Management Not Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Not Supported
Survey Management Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported

Telemarketing Features

Auto Dialer Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Call Scripting Supported
CRM Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Lead Distribution Supported
Outbound Call Center Supported

Telephony Features

Auto-Dialer Not Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Supported
Telemarketing Management Supported
Voice & Data Integration Not Supported
VoIP Not Supported

Integrations

Amazon EC2 Not Supported
Amazon Web Services (AWS) Not Supported
Balto Not Supported
CROSS-CRM Not Supported
Chatlayer by Sinch Not Supported
Docusign Not Supported
Facebook Not Supported
Microsoft 365 Not Supported
Microsoft Dynamics 365 Not Supported
Oracle CRM On Demand Not Supported
SAP CRM Not Supported
Salesforce Not Supported
Salesforce Agentforce Service Not Supported
Video RTC Not Supported
WordPress Not Supported
X (Twitter) Not Supported
Zendesk Not Supported
Zuora Not Supported

Integrations

Amazon EC2 Supported
Amazon Web Services (AWS) Supported
Balto Supported
CROSS-CRM Supported
Chatlayer by Sinch Supported
Docusign Supported
Facebook Supported
Microsoft 365 Supported
Microsoft Dynamics 365 Supported
Oracle CRM On Demand Supported
SAP CRM Supported
Salesforce Supported
Salesforce Agentforce Service Supported
Video RTC Supported
WordPress Supported
X (Twitter) Supported
Zendesk Supported
Zuora Supported
Claim Alchemist and update features and information
Claim Alchemist and update features and information
Claim Vocalcom and update features and information
Claim Vocalcom and update features and information