Alcea ProjectTrack

Alcea ProjectTrack

Alcea Tracking Solutions
ServicePRO

ServicePRO

Help Desk Technology International
+
+

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About

Alcea ProjectTrack is designed to help teams complete tasks and resolve issues relating to specific projects with greater performance. Automated notifications will inform all team members of changes to tasks that affect them. Use event scheduling to send proactive communications such as daily reminders of tasks coming due or appointments for the day. Your information is stored in a secure, password protected environment. Access to information can be restricted or managed based on group security settings – administrators can manage who sees what information. Information can be retrieved at anytime, from anywhere with Internet access. Alcea’s interface is easy to understand and does not require a steep learning curve. Updating an issue means that everyone who needs to see the progress of an issue gets updated via email notification. Configure security settings to isolate who sees and updates what.

About

Automate your service desk with ServicePRO! Whether you want to auto-route incoming emails, escalate requests, monitor service level agreements, or send custom status notifications to stakeholders, you can use ServicePRO’s robust rule engine to do it all with an intuitive rule designer interface. Manage requests assigned to you and your team easily from one place. Easily create and manage service requests to effectively service your customers. Set alerts and notifications to keep your support reps and customers updated in real-time. Quickly and efficiently log new requests for common issues. Choose from multiple project templates to manage multi-task activities and automate standard processes. Capture additional data to quickly resolve issues, lower resolution times and enhance reporting. An alert is an automated notification indicating that a predefined event has occurred, and some action is needed.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies of all sizes that want a project tracking solution

Audience

Companies searching for an enterprise grade service desk request management software

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$20 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Alcea Tracking Solutions
Founded: 1997
Canada
alceatech.com/solutions/alcea-projecttrack/

Company Information

Help Desk Technology International
www.servicepro.solutions

Alternatives

Alcea IssueTrack

Alcea IssueTrack

Alcea Tracking Solutions

Alternatives

ServiceDesk Plus MSP

ServiceDesk Plus MSP

ManageEngine
Alcea HelpDesk

Alcea HelpDesk

Alcea Tracking Solutions
Alcea BugTrack

Alcea BugTrack

Alcea Tracking Solutions by Alcea Technologies Inc.
Alcea RiskMgr

Alcea RiskMgr

Alcea Tracking Solutions
Alcea CaseTrack

Alcea CaseTrack

Alcea Tracking Solutions
nService

nService

Avensoft

Categories

Project Management Supported

Categories

Project Management Features

Agile Methodologies Supported
Budget Management Supported
Client Portal Supported
Collaboration Tools Supported
Cost-to-Completion Tracking Supported
Customizable Templates Supported
Gantt Charts Supported
Idea Management Supported
Kanban Board Supported
Milestone Tracking Supported
Portfolio Management Supported
Resource Management Supported
Time & Expense Tracking Not Supported
Traditional Methodologies Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Integrations

Wufoo Not Supported
Zapier Not Supported

Integrations

Wufoo Supported
Zapier Supported
Claim Alcea ProjectTrack and update features and information
Claim Alcea ProjectTrack and update features and information
Claim ServicePRO and update features and information
Claim ServicePRO and update features and information