Aircall vs. uContact Comparison


Aircall	uContact net2phone	+	+
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About Aircall is an AI-powered customer communications and intelligence platform that unifies phone, messaging, and call center operations. Designed for sales and support teams, it enhances every interaction with features like AI Voice Agents, real-time conversation coaching, and integrated WhatsApp messaging. With powerful analytics, call recording, and shared inboxes, teams gain clarity and can resolve customer issues faster. The platform is easy to set up, offering quick number claiming, seamless integrations, and customizable workflows. Trusted by over 23,000 companies worldwide, Aircall helps businesses improve connection rates, boost CSAT scores, and streamline onboarding. By combining automation with human-first AI, Aircall reduces busywork so teams can focus on building better customer relationships.		About Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow Designer
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Aircall is designed for sales, support, and customer experience teams that need an AI-powered communication platform to improve performance, streamline workflows, and deliver better customer interactions at scale		Audience Call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to optimize the interactions of their sales and support teams.
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $30/user/month ESSENTIALS PLAN - $30/user per month, billed annually PROFESSIONAL PLAN - $50/user per month, billed annually Free Version Free Trial		Pricing $59.99/month/user Free Version Free Trial
Reviews/Ratings Overall 4.5 / 5 ease 5.0 / 5 features 4.5 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Pros from Real Users Pros Integrates with popular CRM and project management software and has very Affordable pricing along with Easy setup and no contracts or setup fees. Aircall provides cloud based phone system. Accessible by both desktop and mobile app. Free travel packages available. Seamlessly integrates. Pretty easy to understand and use. Simple interface. Works very well as we can take or make calls anytime anywhere. Easy to download and setup. Recognise international dial codes as well.		Pros & Cons from Real Users Pros Easy to use. We have had more than 20 licenses, we use them daily in the testing phase in the contact center. Cons There is no solution to edit field names and their order.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Aircall Founded: 2014 United States get.aircall.io/6rn9jm515yma		Company Information net2phone Founded: 1990 United States www.net2phone.com/products/cloud-contact-center-solutions
Alternatives Intermedia Unite Intermedia		Alternatives CallShaper
Dialpad Connect Dialpad		iCallify
DialedIn		LeadDesk
CloudTalk		NobelBiz
Five9 View All		CallCenterHosting View All
Categories AI Voice Agents Auto Dialer Business Phone Systems Business VoIP Call Center Call Center Infrastructure (CCI) Call Monitoring Call Recording Call Tracking Contact Center as a Service (CCaaS) IVR Parallel Dialers Remote Work Sales Dialers Telephony Unified Communications		Categories Auto Dialer Call Center Contact Center as a Service (CCaaS) Customer Communications Management IVR Predictive Dialer Sales Dialers Voice Broadcasting
Auto Dialer Features Call Center Management Call Recording Call Reporting Call Scripting Lead Management Power Dialer Predictive Dialer Preview Dialer Progressive Dialer Surveys Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics IVR Features Call Center Call Logging Call Recording Call Routing Multiple Scripts Phone Key Input Survey Management Text to Speech Voice Customization Voice Mail Show More Features Business Phone Systems Features Call Logging Call Monitoring Call Recording Call Routing Employee Directory IVR / Voice Recognition Mobile Access Virtual Call Center Web Conferencing Business VoIP Features Call Parking Call Recording Contact Management Encryption IVR / Voice Recognition Ring Groups SIP Trunking Unified Communications Voice Quality Enhancement Call Recording Features Archiving Call Sharing Distributed Call Recording Event Triggered Recording File Transfer Instant Retrieval On-Demand Recording Recording Bookmarking Scheduled Recording Screen Activity Recording Video Call Recording Call Tracking Features Call Log Call Recording Call Routing Caller Identification Campaign Management Conversion Tracking CRM IVR / Voice Recognition Keyword Tracking Telephony Features Auto-Dialer Call Center Management Call Monitoring Contact Management Inbound Reporting IVR / Voice Recognition Outbound Reporting Predictive Dialer Telemarketing Management Voice & Data Integration VoIP		Auto Dialer Features Call Center Management Call Recording Call Reporting Call Scripting Lead Management Power Dialer Predictive Dialer Preview Dialer Progressive Dialer Surveys Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics IVR Features Call Center Call Logging Call Recording Call Routing Multiple Scripts Phone Key Input Survey Management Text to Speech Voice Customization Voice Mail Show More Features Customer Communications Management Features Batch Communications Chat / Messaging Content Management Email Distribution Interactive Content Multi-Channel Communications On-Demand Communications Personalization Print Management Template Management Video Content Predictive Dialer Features Call Monitoring Call Recording Call Results Call Transfer Callback Scheduling Campaign Specific Caller ID Contact Management FCC Compliance FTC Compliance Lead Capture Lead Management
Integrations Microsoft Dynamics 365 Microsoft Teams Salesforce BoldDesk Constant Contact Lead Gen & CRM Easyflow Help Scout JobAdder Keragon Mindtickle Outreach Pipeline CRM Rafiki Scribe Shopify Stackreaction Zoho CRM Plus bao lemlist net2phone Show More Integrations View All 210 Integrations		Integrations Microsoft Dynamics 365 Microsoft Teams Salesforce BoldDesk Constant Contact Lead Gen & CRM Easyflow Help Scout JobAdder Keragon Mindtickle Outreach Pipeline CRM Rafiki Scribe Shopify Stackreaction Zoho CRM Plus bao lemlist net2phone Show More Integrations View All 13 Integrations
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