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About

The effective, affordable, and easy-to-use cloud-based call center software, AVOXI Genius. Easily manage your business communications from an intuitive, web-based contact center. AVOXI Genius is the first platform to integrate your contact center solution with your voice service, with virtual phone numbers available for instant activation in 170+ countries. With plans starting at $19.99 per user, AVOXI Genius is one of the most affordable solutions worldwide! Get 2 months free--limited time only.

About

EnableX makes integrating real-time communications into applications and workflows a lot easier. Designed and developed for Service Providers, Systems Integrators, and Developers, it provides a robust, scalable and secure communications platform without the complexity of building and maintaining the network infrastructure. By simply leveraging on EnableX comprehensive sets of programmable APIs and SDKs, developers can rapidly customize and embed all or part of the communication functions – voice, video, SMS and chat – right into existing applications, workflows and systems. Together with the Virtual Number services and advanced features such as AI and NLP, businesses can reach customers globally with an outstanding communication experience.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Businesses and call centers with international calling needs, including online travel services and agents, hotels and resorts, retail and consumer goods, insurance, healthcare, media and advertising firms

Audience

Software developers looking for a powerful API Management solution

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$19.99/month/user
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 4.0 / 5

Reviews/Ratings

Overall 4.5 / 5
ease 4.2 / 5
features 4.3 / 5
design 4.0 / 5
support 4.2 / 5

Pros & Cons from Real Users

Pros

  • It is user friendly, not so expensive and a very user friendly software. It will definitely meet all your requirements.

Cons

  • There are a few scams reported by individuals and users of this software. I have personally not faced any issues so far.

Pros & Cons from Real Users

Pros

  • I've recently resumed using the EnableX Communication API after a few months, and I can confidently say it has become an essential part of my work in the healthcare sector. The API's utility in streamlining communication processes has made my job significantly easier and more efficient. Effective communication is crucial in healthcare. Enablex API has excelled in providing secure and reliable video communication solutions, which have greatly benefited our patient consultations. The API's seamless integration into our existing systems ensures that patient interactions are not only smooth but also highly professional.
  • I recently added EnableX's Video API to our app, and I'm really impressed. The process of adding it was super easy because the instructions were really clear and easy to follow. EnableX has a bunch of great features, like basic video calls and fancier stuff like sharing your screen or recording videos. Adding these features has made our app way better. It's been super reliable too - hardly any times when it's not working, and the video quality is always great. Even when lots of people are using it at once, it still works smoothly. Whenever I've had questions or problems, their support team has been quick to help out, and the documentation they provide has been really useful.
  • A very easy and simple to use the API. EnableX helped us in implementing cordova plugin for both ios and android.
  • Integrated EnableX in Web and Apps both. The process of integration was easy. Technical support was also provided.
  • Lot of Features, Easily customizable, Nice technical Support, very good documentation covering all implementation of features.

Cons

  • The EnableX communication API has been a valuable tool for enhancing healthcare communication. However, setting it up can be challenging without technical expertise. It also offers fewer customization options compared to some alternatives. Despite these considerations, it provides secure and reliable video communication solutions that have significantly improved patient consultations in our healthcare practice.
  • Usually, the video works fine, but sometimes there are issues where the audio and video don't match up perfectly.
  • Initially we had an issue using web based api in terms of video quality and user interface, later on EnableX provided Cordova plugin which helped in resolving this.
  • Had faced different issues on different devices after integration in apps.
  • Recording files need to be customizable, which is missing

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

AVOXI
Founded: 2001
United States
www.avoxi.com

Company Information

vCloudx
Founded: 2017
Singapore
www.enablex.io

Alternatives

Alternatives

Innoinstant

Innoinstant

Innocrux
Agora

Agora

Agora.io

Categories

Business VoIP Supported
Call Center Supported
Call Forwarding Supported
Call Monitoring Supported
Communication APIs Supported
IVR Supported
Telephony Supported

Categories

Business VoIP Features

Call Parking Not Supported
Call Recording Supported
Contact Management Not Supported
Encryption Not Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Not Supported
Voice Quality Enhancement Not Supported

Cloud Communication Platform Features

Audio / Video Conferencing Supported
Call Center Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Not Supported
Fax Management Not Supported
File Sharing Not Supported
IVR / Voice Recognition Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Not Supported
Survey Management Not Supported
Text to Speech Not Supported
Voice Customization Supported
Voice Mail Supported

Telephony Features

Auto-Dialer Not Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Not Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Not Supported
Predictive Dialer Not Supported
Telemarketing Management Not Supported
Voice & Data Integration Not Supported
VoIP Supported

Business VoIP Features

Call Parking Not Supported
Call Recording Supported
Contact Management Not Supported
Encryption Not Supported
IVR / Voice Recognition Supported
Ring Groups Not Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Not Supported

Cloud Communication Platform Features

Audio / Video Conferencing Supported
Call Center Not Supported
Call Recording Supported
Call Routing Not Supported
Chat / Messaging Supported
Fax Management Not Supported
File Sharing Supported
IVR / Voice Recognition Supported

API Management Features

Access Control Supported
Analytics Supported
API Design Not Supported
API Lifecycle Management Not Supported
Dashboard Supported
Developer Portal Supported
Testing Management Supported
Threat Protection Not Supported
Traffic Control Not Supported
Version Control Not Supported

Application Development Features

Access Controls/Permissions Supported
Code Assistance Not Supported
Code Refactoring Not Supported
Collaboration Tools Not Supported
Compatibility Testing Not Supported
Data Modeling Not Supported
Debugging Not Supported
Deployment Management Not Supported
Graphical User Interface Not Supported
Mobile Development Supported
No-Code Not Supported
Reporting/Analytics Supported
Software Development Supported
Source Control Not Supported
Testing Management Supported
Version Control Not Supported
Web App Development Supported

SIP Trunk Features

Automatic Fail-over Routing Not Supported
Call Data Records Supported
Caller ID Supported
Disaster Recovery Not Supported
e911 Not Supported
International Numbers Supported
Multiple DID Options Not Supported
PSTN Forwarding Supported
Toll-Free Numbers Supported

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Not Supported
Contact Management Not Supported
Mass Texting Supported
Message Personalization Supported
MMS Supported
Mobile Coupons Not Supported
Mobile Keywords Supported
Polls / Voting Not Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
Shortcodes Supported
Text-to-Win Not Supported

Integrations

Flutter Not Supported
Microsoft Dynamics 365 Supported
Odoo Supported
Palo Alto Networks Panorama Not Supported
Salesforce Supported
SuiteMaster Supported
Zendesk Supported
Zoho CRM Supported

Integrations

Flutter Supported
Microsoft Dynamics 365 Not Supported
Odoo Not Supported
Palo Alto Networks Panorama Supported
Salesforce Not Supported
SuiteMaster Not Supported
Zendesk Not Supported
Zoho CRM Not Supported
Claim AVOXI and update features and information
Claim AVOXI and update features and information
Claim EnableX Communications APIs and update features and information
Claim EnableX Communications APIs and update features and information