Oreka TR

Oreka TR

OrecX
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+

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About

Take greater control of your business with AVANSER’s real-time call tracking solution. Tracking every inbound call will enable you to make better-informed decisions, easily evaluate the effectiveness and ROI of your marketing campaigns plus deliver real-time business intelligence on internal systems and processes. AVANSER provides a full suite of End to End Tools for Call Handling, Integrations and Analytics.

About

OrecX's audio capture platform was founded on the principles of openness, transparency, and collaboration – creating strategic, economic and technical benefits for its users, with millions of end points spanning the globe. Our flagship software, Oreka TR (total recorder), includes all of the call recording capabilities you will need, at about half the cost of competing call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto tagging (for speech analytics and phrase spotting) and so much more. Using any third party speech analytics or phrase spotting tool, auto tagging from your total call recorder system enables you to choose certain red-flag phrases (such as “can my order” or “not happy”) to have the recording system automatically track.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Business that value in and out bound phone calls

Audience

Contact centers, enterprises, service providers, cloud service providers, and financial services organizations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

AVANSER
Founded: 2003
Australia
www.avanser.com.au

Company Information

OrecX
Founded: 2006
United States
www.orecx.com

Alternatives

Alternatives

Tollring

Tollring

Amity Solutions

Categories

Categories

Call Recording Features

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Lead Management Features

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Call Recording Features

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking Features

Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
CRM
IVR / Voice Recognition
Keyword Tracking

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Speech Analytics Features

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Integrations

Acquisio
AgencyAnalytics
Amazon Connect
AudioCodes Software-Defined Voice Network
Cisco AnyConnect
Google Ads
Google Analytics
Gorilla Dash
HubSpot Customer Platform
KANDY
LiveVox
Meritto
Microsoft Advertising
Nekton.ai
NetFortris Comm-unity
Optima
Salesforce

Integrations

Acquisio
AgencyAnalytics
Amazon Connect
AudioCodes Software-Defined Voice Network
Cisco AnyConnect
Google Ads
Google Analytics
Gorilla Dash
HubSpot Customer Platform
KANDY
LiveVox
Meritto
Microsoft Advertising
Nekton.ai
NetFortris Comm-unity
Optima
Salesforce
Claim AVANSER and update features and information
Claim AVANSER and update features and information
Claim Oreka TR and update features and information
Claim Oreka TR and update features and information