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About

ATSG has taken its own best practices and decades of experience as a managed services provider to create an integrated and automated management platform around world-class people, processes, and technologies. The core of this program is the ATSG IT platform, a comprehensive, integrated suite of IT management applications, tools, business processes, and resources aligned to produce high-quality services, support, and experiences for our customers. Enterprise Information Technology Service Management (ITSM) platform to manage all IT services. This includes following the latest ITIL framework to manage all your service operations, design, and transition, including providing continual service improvement, reporting, and analytics. ATSG services include advanced automated infrastructure management for networks, systems, and storage, along with comprehensive remote infrastructure management capabilities.

About

Xurrent is an enterprise service management (ESM) solution for seamless collaboration between internal and external service providers. Xurrent is the only ESM solution that makes it possible for all internal departments, like IT, HR and Facilities, to work together seamlessly with each other, as well as with the managed service providers to which some services have been outsourced. In addition to supporting the ITIL processes, Xurrent also provides fully integrated knowledge management, time tracking and project management capabilities. For enterprise employees, Xurrent is the Self Service app that is always there for them whenever they need some help. Apart from Xurrent's ITSM and ESM capabilities that support the ITIL and KCS practices, Xurrent uniquely supports the SIAM approach. This management approach is becoming increasingly important as enterprises rely on ever-more external providers.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations requiring a solution to optimize their IT management applications, tools, and business processes

Audience

Multinational companies or companies with a large number of outsourced services and MSPs

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$0 per month Freemium
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ATSG
Founded: 1994
United States
www.atsg.net/platform/

Company Information

Xurrent
Founded: 2010
United States
www.xurrent.com

Alternatives

ATSGOne

ATSGOne

ATSG

Alternatives

HaloITSM

HaloITSM

Halo Service Solutions
Alloy Navigator

Alloy Navigator

Alloy Software
SMART SERVICE DESK ITSM

SMART SERVICE DESK ITSM

SMART Service Desk
Freshservice

Freshservice

Freshworks

Categories

Categories

Change Management Features

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

Cloud Cost Management Features

Cost Reduction Optimization
Dashboard
Data Import/Export
Data Storage
Data Visualization
Resource Usage Reporting
Roles / Permissions
Spend and Cost Reporting

Configuration Management Features

Access Control / Permissions
Application Deployment
Automated Provisioning
Infrastructure Automation
Node Management
Orchestration
Reporting Analytics / Visualization
Task Management

IT Service Features

Contract Management
Incident Management
IT Asset Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk Features

Change Management
CMDB
Incident Management
IT Asset Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
Self Service Portal
SLA Management

Integrations

BMC Helix CMDB
BMC Helix ITSM
Indent
Jira
Jira Work Management
Microsoft Azure
Okta
SIGNL4
Teamstack

Integrations

BMC Helix CMDB
BMC Helix ITSM
Indent
Jira
Jira Work Management
Microsoft Azure
Okta
SIGNL4
Teamstack
Claim ATSG Integrated Platform and update features and information
Claim ATSG Integrated Platform and update features and information
Claim Xurrent and update features and information
Claim Xurrent and update features and information