ASC

ASC

ASC Technologies
+

Related Products

  • Fathom
    7,661 Ratings
    Visit Website
  • RingCentral RingEX
    3,320 Ratings
    Visit Website
  • CallTrackingMetrics
    935 Ratings
    Visit Website
  • CallHub
    426 Ratings
    Visit Website
  • Phonexa
    238 Ratings
    Visit Website
  • Shape Software
    134 Ratings
    Visit Website
  • Intelex
    166 Ratings
    Visit Website
  • SiteDocs
    290 Ratings
    Visit Website
  • Screencapt
    137 Ratings
    Visit Website
  • HSI Donesafe
    172 Ratings
    Visit Website

About

With the advanced solutions from ASC, users can increase their service quality, protect their assets and react optimally in emergencies. Challenges of this kind are part of daily business for companies and public safety organizations. With ASC at their side, they benefit from the practice-oriented approach of ASC to not only capture communications streams, but also to structure this flood of data into valuable information which enhances productivity and decreases costs. ASC is a worldwide leading software provider of omni-channel recording, quality management and analytics. We address all enterprises with recording needs, especially contact centers, financial institutions and public safety organizations. We record, analyze and evaluate interactions across all media, including fixed line and mobile voice, chat, video, screen and SMS or Microsoft Teams Meetings.

About

Record every call, every time and transform customer interactions into a trove of highly usable data. Guarantee 100% capture and simplify compliance. Quickly search hundreds of hours of calls to prove adherence, settle disputes and mitigate risk. Connect the voice of your customer with key goals across the business. All calls, all the time. Never miss a call. Don’t let customer interaction data slip through the cracks. Ensure you’re seeing the full picture of your customers and your contact center operations. Stay ahead of technical issues—minimize downtime. Put an invaluable safety net in place. Automatically monitor call center infrastructure. Get instant alerts to potential issues. Address problems before you end up missing a call. Automatically organize call data. Turn mountains of call data into neatly categorized information. Powerful metadata tagging capabilities automatically identify and organize call data.

About

Leapfrog the competition with AI-powered tools built for the future of your workforce. Engage and manage your contact center, back office and branch teams. Today’s workforce includes humans and bots handling multiple complex requests across diverse channels and multiple locations. With Workforce Engagement, you can: Balance employee schedule flexibility with optimal staffing levels Measure and improve the quality and compliance of interactions Gather rich insights about conversations across all engagement channels Provide AI-powered assistance in real-time for optimal outcomes Verint Workforce Engagement is a Customer Engagement Platform with AI and automation at its core providing best of breed capabilities to manage, analyze, and improve customer engagements. A platform that is designed for the hybrid workforce, spans all customer engagement use cases instead of just the contact center, and is built on an open architecture.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses that want to increase their service quality

Audience

Call centers and businesses looking for a cloud call center software solution for their business needs

Audience

Contact centers and call centers that need an effective workforce optimization solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ASC Technologies
Founded: 1964
Germany
asctechnologies.com/english/

Company Information

Calabrio
Founded: 1995
United States
www.calabrio.com/products/call-recording/

Company Information

Verint
Founded: 1994
United States
www.verint.com/workforce-engagement/

Alternatives

OmniPCX RECORD Suite

OmniPCX RECORD Suite

Alcatel-Lucent

Alternatives

Alternatives

Aspect Quality

Aspect Quality

Aspect, an Alvaria Brand
Oreka TR

Oreka TR

OrecX
HindSight

HindSight

Exacom
Capture911

Capture911

HigherGround
CallConfine

CallConfine

Nexsus Techno Solutions

Categories

Categories

Categories

Call Recording Features

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Integrations

3CLogic
8x8 Contact Center
Amazon Connect
Azure Marketplace
Charge-off Loan Tracker
Classter
Cloudya
Evolve IP
Five9
Frazer Auto Dealer Software
Genesys Cloud CX
InterForm
MiContact Center Business
NiCE CXone Mpower
NovelVox Agent Accelerator
QEval
Sapling AI Writing Assistant
UJET
UniAgent
Zendesk

Integrations

3CLogic
8x8 Contact Center
Amazon Connect
Azure Marketplace
Charge-off Loan Tracker
Classter
Cloudya
Evolve IP
Five9
Frazer Auto Dealer Software
Genesys Cloud CX
InterForm
MiContact Center Business
NiCE CXone Mpower
NovelVox Agent Accelerator
QEval
Sapling AI Writing Assistant
UJET
UniAgent
Zendesk

Integrations

3CLogic
8x8 Contact Center
Amazon Connect
Azure Marketplace
Charge-off Loan Tracker
Classter
Cloudya
Evolve IP
Five9
Frazer Auto Dealer Software
Genesys Cloud CX
InterForm
MiContact Center Business
NiCE CXone Mpower
NovelVox Agent Accelerator
QEval
Sapling AI Writing Assistant
UJET
UniAgent
Zendesk
Claim ASC and update features and information
Claim ASC and update features and information
Claim Calabrio Call Recording and update features and information
Claim Calabrio Call Recording and update features and information
Claim Verint Workforce Engagement and update features and information
Claim Verint Workforce Engagement and update features and information