365Ticketing

365Ticketing

Soft Pepper
365Ticketing Inserve

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365Ticketing:

About

365Ticketing ticketing software optimizes the incident resolution process, according to the terms agreed with the partners (SLAs). After creating the ticket associated with the incident, it is automatically assigned to the responsible staff, who are notified by email. The duration of the intervention is monitored by the ticketing program and approved by the final beneficiary, based on which the invoice is issued to the client. The multitude of reports in the ticketing system gives you the opportunity to analyze the causes of incidents and reduce their rate. Improving the response time and productivity of your employees can be achieved through the reports and history contained in the SaaS ticketing application. The 365Ticketing ticketing system contributes to the increase of productivity, facilitating the fast answer and the resolution of the tickets according to the agreed contractual terms (SLAs).
Inserve:

About

Inserve takes the boring work off the hands of IT service providers. Finally all information in 1 place, which is easy to search. Easily register and invoice time. So better cash flow and profit. You want to be able to do your job quickly, but without mistakes. Our ticket system helps you to keep an overview and to perform actions quickly. You probably have better things to do than cut and paste texts or search endlessly through a list in search of that one email. Finally you have one place where you can put all license information, update information and manuals, as well as easily find it. You can also see through the ticket history whether there has been something wrong with that one PC, so that you can start looking for replacement. Registered hours are of vital importance to your company. But nobody likes to keep track of their hours. Inserve makes it easy for you by easily registering hours and products.
365Ticketing:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Inserve:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
365Ticketing:

Audience

Companies and enterprises seeking a solution to optimize their incident resolution process
Inserve:

Audience

IT companies interested in a service desk software to manage and track information
365Ticketing:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Inserve:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
365Ticketing:

API

Offers API Not Supported
Inserve:

API

Offers API Supported
365Ticketing:

Screenshots and Videos

Inserve:

Screenshots and Videos

365Ticketing:

Pricing

$17.00/month/user
Free Version Not Supported
Free Trial Not Supported
Inserve:

Pricing

€39 per user per month
billed annually
Free Version Not Supported
Free Trial Supported
365Ticketing:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Inserve:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
365Ticketing:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
Inserve:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Supported
365Ticketing:

Company Information

Soft Pepper
Romania
www.softpepper.ro/ro/produse/365Ticketing-Sistem-ticketing-Tichete-suport-clienti--12
Inserve:

Company Information

Inserve
Founded: 2019
Netherlands
inserve.nl/
365Ticketing:

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Inserve:

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Focus Desk

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365Ticketing:
Inserve:
Requestor

Requestor

Requestor Technologies
365Ticketing:
Inserve:
365Ticketing

365Ticketing

Soft Pepper
365Ticketing:

Categories

Help Desk Supported
Inserve:

Categories

Help Desk Supported
365Ticketing:

Help Desk Features

Alerts / Escalation Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Not Supported
Known Issue Management Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported
Inserve:

Help Desk Features

Alerts / Escalation Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Not Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Not Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Not Supported
Ticket Management Supported
365Ticketing:

Integrations

3CX Not Supported
Autotask PSA Not Supported
Exact Online Not Supported
Freshdesk Not Supported
Freshservice Not Supported
Gripp Not Supported
OTRS Not Supported
TOPdesk Not Supported
Teamleader Not Supported
Voyced Not Supported
osTicket Not Supported
Inserve:

Integrations

3CX Supported
Autotask PSA Supported
Exact Online Supported
Freshdesk Supported
Freshservice Supported
Gripp Supported
OTRS Supported
TOPdesk Supported
Teamleader Supported
Voyced Supported
osTicket Supported
365Ticketing:
Claim 365Ticketing and update features and information
Claim 365Ticketing and update features and information
Inserve:
Claim Inserve and update features and information
Claim Inserve and update features and information