360dialog vs. HORISEN Omnichannel Router Comparison


360dialog	HORISEN Omnichannel Router HORISEN	+	+
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About Successful messenger communication requires smart Use Cases and Technology. The 360dialog Messenger Communication Platform & WhatsApp Messaging API is your provider to run effective Use Cases via API or on-premise (as unified messaging CRM integrations). Connect contacts and contextual data to your Messenger, for your personalized communications. Powerful automation tools and high-performance messaging API – 100% message delivery rate. Be available for your existing and future team with WhatsApp, the channel most of your team members already use. No extra app needed, just integrate your HR solution via 360dialog API and time tracking or HR solutions are available via WhatsApp!	About HORISEN Omnichannel Router is a messaging routing and orchestration platform for telecom operators, CPaaS providers, messaging businesses, and organizations that need to connect customer communications across channels. It provides a unified API and routing layer for inbound and outbound traffic across SMS, RCS, WhatsApp Business, Telegram, Instagram, Facebook Messenger, and email. Teams can centralize channel connections, configure routing and fallback logic, manage multiple channels and accounts, and support customer notifications, order and delivery updates, banking alerts, one-time passcodes, transaction confirmations, two-way messaging, chatbot use cases, and personalized marketing journeys. The product is offered as a cloud-based service or for on-premise deployment, allowing organizations to integrate messaging functions into existing infrastructures and CPaaS or SaaS offerings.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies searching for a WhatsApp Business API and mobile automation solution	Audience Agencies, banks, marketing agencies, companies that need OTP
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos No images available
Pricing €49 per month Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 5.0 / 5 ease 4.0 / 5 features 4.0 / 5 design 4.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros I tried other WhatsApp BSPs, a few didn't even answer my requests. I had used Twilio which is crap and it scales very expensive when you have a lot of conversations. Cons I did not make any bad experience. Some features are not perfectly documented, but support was very helpful. I chose premium support and it was the right decision.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information 360dialog Germany www.360dialog.com	Company Information HORISEN Founded: 2001 Switzerland www.horisen.com
Alternatives Chat Mitra	Alternatives HORISEN STP Platform HORISEN
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MEXS APPbyYOU	LINK Mobility
Sanoflow Sanodoc Technologies	Teliqon
JediDesk View All	Authkey Authkey.io View All
Categories Marketing Automation Supported	Categories Messaging Supported
Show More Features Marketing Automation Features A/B Testing Not Supported Analytics / ROI Tracking Not Supported Artificial Intelligence Not Supported Content / Blogging Platform Not Supported Customizable CTAs Not Supported Drip Campaigns Not Supported Dynamic Content Not Supported Landing Pages / Web Forms Not Supported Lead Scoring Not Supported Sales Intelligence Supported Search Marketing Not Supported Segmentation Not Supported Social Marketing Not Supported Website Visitor Tracking Not Supported
Integrations Axis LMS Supported Google Business Messages Not Supported Termii Supported respond.io Supported View All 3 Integrations	Integrations Axis LMS Not Supported Google Business Messages Supported Termii Not Supported respond.io Not Supported View All 1 Integration
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