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About

The Omnichannel Suite for Salesforce Brands. Build experiences once and deploy them on many channels with the only Salesforce Native tool to streamline customer engagement across the entire journey. All of your customer-facing teams will be empowered with new opportunities to monetize while improving customer experience. Meet customers where they are without leaving where you are. Design multi-channel experiences from a single view, and complete your omnichannel management by adding Instagram, Review Channels, TikTok, Support Emails and more. Using Einstein Bots helps to qualify customer information, handle common inquiries and deflect calls prior to agent handoff. Further enrich the customer experience with rich features like images, carousels, emojis, scheduling, location sharing and the automatic two-way translation of messages. Scale personalization across departments and channels by leveraging customer data and order history that already lives in Salesforce.

About

Sobot is an omnichannel customer service platform for organizations that manage support across digital and voice channels. It brings together a shared service workspace with ticketing, live chat, contact-center capabilities, customer and conversation management, knowledge resources, workflow automation, and AI-powered customer-service agents and chatbots. Teams can use it to handle inquiries, route and respond to cases, automate common interactions, and support customers across web messaging, social and messaging channels, and e-commerce touchpoints. The product also offers APIs and deployment options for organizations with different technical and operational requirements. Sobot is intended for customer-support and contact-center teams, including businesses serving online retail and other customer-facing sectors, that need to coordinate agents and automated service in one system.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Salesforce brands interested in a powerful omnichannel suite

Audience

Customer-support, service, and contact-center teams at customer-facing organizations, including online retailers and other businesses managing inquiries across digital and voice channels.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$39/month
Sobot Agents Team is $39 per month. Additional successful AI resolutions are charged at $0.98 each after the plan allowance. The Sobot Agents trial includes 20 resolved conversations and 100 AI credits; other Sobot modules may have separate pricing.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

1440
Founded: 2009
United States
www.1440.io

Company Information

Sobot
Singapore
www.sobot.io

Alternatives

Alternatives

InsightPro.ai

InsightPro.ai

MDI NetworX
Systum

Systum

Systum, Inc.

Categories

Categories

Customer Service Supported

Integrations

Salesforce Supported
Amazon Not Supported
Facebook Messenger Not Supported
Instagram Supported
LINE Not Supported
Salesforce Order Management Supported
Shopify Not Supported
TikTok Supported
Walmart Not Supported
WeChat Not Supported
WhatsApp Not Supported

Integrations

Salesforce Supported
Amazon Supported
Facebook Messenger Supported
Instagram Not Supported
LINE Supported
Salesforce Order Management Not Supported
Shopify Supported
TikTok Not Supported
Walmart Supported
WeChat Supported
WhatsApp Supported
Claim 1440 and update features and information
Claim 1440 and update features and information
Claim Sobot and update features and information
Claim Sobot and update features and information