Audience
Customer-support, service, and contact-center teams at customer-facing organizations, including online retailers and other businesses managing inquiries across digital and voice channels.
About Sobot
Sobot is an omnichannel customer service platform for organizations that manage support across digital and voice channels. It brings together a shared service workspace with ticketing, live chat, contact-center capabilities, customer and conversation management, knowledge resources, workflow automation, and AI-powered customer-service agents and chatbots. Teams can use it to handle inquiries, route and respond to cases, automate common interactions, and support customers across web messaging, social and messaging channels, and e-commerce touchpoints. The product also offers APIs and deployment options for organizations with different technical and operational requirements. Sobot is intended for customer-support and contact-center teams, including businesses serving online retail and other customer-facing sectors, that need to coordinate agents and automated service in one system.
Other Popular Alternatives & Related Software
Fastcall
Fastcall is a cloud-based phone and messaging application built for Salesforce teams. It brings inbound and outbound calling into Salesforce, letting sales and service users place and receive calls, use click-to-call, and associate call activity with Salesforce records. Features include call routing, queues, IVR, recording, voicemail, monitoring, reporting, and automated activity logging; availability depends on plan and setup. Fastcall also supports business texting and messaging, including documented WhatsApp capabilities. Administrators configure users, numbers, and call flows in Salesforce, while agents work through Salesforce desktop and mobile experiences. It is designed for organizations seeking telephony and contact-center functions connected to Salesforce CRM, including sales teams, service departments, and contact-center operations.
Learn more about Fastcall
Oki-Toki
Oki-Toki Cloud Contact-Center is an all-in-one solution for contact centers of any size and industry, equipped with the entire arsenal a modern contact center needs to be in the top three leaders.
The Cloud Contact-Center includes:
- Launch of any inbound, outbound, or blended project in minimal time thanks to the Low-Code approach.
- Ability to share agents between projects, teams, and companies.
- Integration of Toll-free, local, and non-geographic SIP numbers.
- Handling missed calls with a specialized Callback mode.
- An employee motivation system with automatic calculation of bonuses and penalties.
- Automated KPI tracking, integrated with speech analytics and evaluation sheets.
- Dynamic conversation scripts that simplify the training of new employees, standardize responses, and automate triggers.
- Performance analysis of each agent, team, and the entire contact center.
Additional features available to extend the CC include: Chats, WFM, CRM, Dialer, voice broadcasts.
Learn more about Oki-Toki
Elision AI Voice Analysis
AI Voice Analysis is Elision Technologies' contact-center conversation analytics product for quality assurance and supervisory teams. It analyzes customer-agent calls to produce transcripts, sentiment and emotion indicators, intent and conversation-pattern insights, and automated call and agent scores. Teams can use these results to review service quality, check script and compliance behaviors, prioritize calls that need human attention, and support coaching. The platform is described as providing live sentiment and risk alerts during calls, alongside post-call scorecards and summaries. It is designed for contact-center operations such as customer support, sales, banking and finance, collections, and BPO/KPO services. Elision states that the product integrates natively with its DialShree and VoiceLink platforms.
Learn more about Elision AI Voice Analysis
HelloDuty
HelloDuty is a cloud customer-engagement and contact-center platform for businesses that manage customer calls, messaging and follow-up. It combines virtual telephony and call-center tools with configurable IVR and USSD journeys, call routing, recording, monitoring and analytics. Teams can use it to handle customer interactions, capture leads and manage follow-up through CRM features, automated SMS and WhatsApp messaging, and connections to third-party CRMs, help desks and payment services. HelloDuty also provides campaign and workflow capabilities for outreach and customer support, with integrations documented for services including Salesforce, Zendesk, Freshdesk, Zoho, Odoo and M-Pesa. The platform is aimed at organizations operating in African markets, including financial services and agent networks.
Learn more about HelloDuty
Pricing
Starting Price:
$39/month
Pricing Details:
Sobot Agents Team is $39 per month. Additional successful AI resolutions are charged at $0.98 each after the plan allowance. The Sobot Agents trial includes 20 resolved conversations and 100 AI credits; other Sobot modules may have separate pricing.
Free Trial:
Free Trial available.
Company Information
Sobot
Singapore
www.sobot.io
Videos and Screen Captures
A diagram showing AI Agents, Nexus, and Experts above a curved model layer labeled Claude, DeepSeek, OpenAI, Seed, and Qwen.
Other Useful Business Software
Build Securely on AWS with Proven Frameworks
Moving to the cloud brings new challenges. How can you manage a larger attack surface while ensuring great network performance? Turn to Fortinet’s Tested Reference Architectures, blueprints for designing and securing cloud environments built by cybersecurity experts. Learn more and explore use cases in this white paper.
Product Details
Platforms Supported
Cloud
On-Premises
Training
Documentation
Support
Online
Sobot Frequently Asked Questions
Q: What kinds of users and organization types does Sobot work with?
Sobot works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Sobot support in their product?
Sobot supports these languages: English.
Q: What kind of support options does Sobot offer?
Sobot offers support via online.
Q: What other applications or services does Sobot integrate with?
Sobot integrates with: Amazon, Facebook Messenger, LINE, Salesforce, Shopify, Walmart, WeChat, and WhatsApp.
Q: Does Sobot have an API?
Yes, Sobot has an API.
Q: What type of training does Sobot provide?
Sobot provides training in the form of documentation.
Q: Does Sobot offer a free trial?
Yes, Sobot offers a free trial.
Q: How much does Sobot cost?
Pricing for Sobot starts at $39/month.
