OpenText Exstream

OpenText Exstream

OpenText
2.0 out of 5 stars
1440 OpenText Exstream

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1440:

About

The Omnichannel Suite for Salesforce Brands. Build experiences once and deploy them on many channels with the only Salesforce Native tool to streamline customer engagement across the entire journey. All of your customer-facing teams will be empowered with new opportunities to monetize while improving customer experience. Meet customers where they are without leaving where you are. Design multi-channel experiences from a single view, and complete your omnichannel management by adding Instagram, Review Channels, TikTok, Support Emails and more. Using Einstein Bots helps to qualify customer information, handle common inquiries and deflect calls prior to agent handoff. Further enrich the customer experience with rich features like images, carousels, emojis, scheduling, location sharing and the automatic two-way translation of messages. Scale personalization across departments and channels by leveraging customer data and order history that already lives in Salesforce.
OpenText Exstream:

About

Designed for omnichannel customer communication management (CCM), OpenText™ Exstream leverages the data and content that already exists within the organization to transform typical customer communications into highly-personalized, engaging customer experiences on the preferred digital and print channels, screen sizes and devices of the customer. With on-premises and cloud deployment options, Exstream is scalable to fit the needs of any department or complex enterprise environment and its accelerator packages allow for easy integration with core systems to speed key business processes. CCM software enables organizations to create, manage and deliver highly-targeted, relevant customer communications for multiple digital and print channels. This includes letters, invoices, bills, statements and other customer correspondence. The best customer communications software helps companies streamline and automate their customer communications, support customer engagement initiatives.
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Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
OpenText Exstream:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
1440:

Audience

Salesforce brands interested in a powerful omnichannel suite
OpenText Exstream:

Audience

Organizations searching for an omnichannel customer communication management solution for optimizing customer experience
1440:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
OpenText Exstream:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
1440:

API

Offers API Not Supported
OpenText Exstream:

API

Offers API Not Supported
1440:

Screenshots and Videos

OpenText Exstream:

Screenshots and Videos

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Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
OpenText Exstream:

Pricing

No information available.
Free Version Not Supported
Free Trial Supported
1440:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
OpenText Exstream:

Reviews/Ratings

Overall 2.0 / 5
ease 1.0 / 5
features 3.0 / 5
design 1.0 / 5
support 2.0 / 5
OpenText Exstream:

Pros & Cons from Real Users

Pros

  • Fast processing, but only with latin1 input charset. Facilitates teamwork, as you have to ask for help. Not much pros.

Cons

  • Convoluted interface with lots of elements that have far from self-explanatory names not matching the obtained effect. Order of execution is sprinkled all over the place. Impossible to learn by doing - you will have unacceptably high error rates. So you need inhouse experts to use it. And they need extreme discipline to not make a mess. Has every possible functionality just patched on top willy nilly somewhere. Can run on Linux, but needs a Windows server just for licensing. And development too only on Windows. Has no layer concept for visual design.
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Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
OpenText Exstream:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
1440:

Company Information

1440
Founded: 2009
United States
www.1440.io
OpenText Exstream:

Company Information

OpenText
Canada
www.opentext.com/products-and-solutions/products/customer-experience-management/customer-communications-management/opentext-exstream
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Alternatives

ReviewInc

ReviewInc

4.9 out of 5 stars
OpenText Exstream:

Alternatives

1440:
Birdeye

Birdeye

4.7 out of 5 stars
OpenText Exstream:
Quadient Inspire

Quadient Inspire

Quadient
4.0 out of 5 stars
1440:
OpenText Exstream:
1440:
OpenText Exstream:
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Systum

Systum

Systum, Inc.
5.0 out of 5 stars
OpenText Exstream:
M/Series

M/Series

kühn & weyh Software
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Categories

OpenText Exstream:

Categories

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Integrations

Salesforce Supported
Instagram Supported
Mediawide Personalized Video Platform Not Supported
Messagepoint Not Supported
Microsoft 365 Not Supported
OpenText Core Content Management Not Supported
OpenText Core Share Not Supported
Oracle Cloud Infrastructure Not Supported
SAP Cloud Platform Not Supported
Salesforce Order Management Supported
TikTok Supported
OpenText Exstream:

Integrations

Salesforce Supported
Instagram Not Supported
Mediawide Personalized Video Platform Supported
Messagepoint Supported
Microsoft 365 Supported
OpenText Core Content Management Supported
OpenText Core Share Supported
Oracle Cloud Infrastructure Supported
SAP Cloud Platform Supported
Salesforce Order Management Not Supported
TikTok Not Supported
1440:
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OpenText Exstream:
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