1440 vs. OpenText Exstream Comparison


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About The Omnichannel Suite for Salesforce Brands. Build experiences once and deploy them on many channels with the only Salesforce Native tool to streamline customer engagement across the entire journey. All of your customer-facing teams will be empowered with new opportunities to monetize while improving customer experience. Meet customers where they are without leaving where you are. Design multi-channel experiences from a single view, and complete your omnichannel management by adding Instagram, Review Channels, TikTok, Support Emails and more. Using Einstein Bots helps to qualify customer information, handle common inquiries and deflect calls prior to agent handoff. Further enrich the customer experience with rich features like images, carousels, emojis, scheduling, location sharing and the automatic two-way translation of messages. Scale personalization across departments and channels by leveraging customer data and order history that already lives in Salesforce.	About Designed for omnichannel customer communication management (CCM), OpenText™ Exstream leverages the data and content that already exists within the organization to transform typical customer communications into highly-personalized, engaging customer experiences on the preferred digital and print channels, screen sizes and devices of the customer. With on-premises and cloud deployment options, Exstream is scalable to fit the needs of any department or complex enterprise environment and its accelerator packages allow for easy integration with core systems to speed key business processes. CCM software enables organizations to create, manage and deliver highly-targeted, relevant customer communications for multiple digital and print channels. This includes letters, invoices, bills, statements and other customer correspondence. The best customer communications software helps companies streamline and automate their customer communications, support customer engagement initiatives.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Salesforce brands interested in a powerful omnichannel suite	Audience Organizations searching for an omnichannel customer communication management solution for optimizing customer experience
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 2.0 / 5 ease 1.0 / 5 features 3.0 / 5 design 1.0 / 5 support 2.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros Fast processing, but only with latin1 input charset. Facilitates teamwork, as you have to ask for help. Not much pros. Cons Convoluted interface with lots of elements that have far from self-explanatory names not matching the obtained effect. Order of execution is sprinkled all over the place. Impossible to learn by doing - you will have unacceptably high error rates. So you need inhouse experts to use it. And they need extreme discipline to not make a mess. Has every possible functionality just patched on top willy nilly somewhere. Can run on Linux, but needs a Windows server just for licensing. And development too only on Windows. Has no layer concept for visual design.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information 1440 Founded: 2009 United States www.1440.io	Company Information OpenText Canada www.opentext.com/products-and-solutions/products/customer-experience-management/customer-communications-management/opentext-exstream
Alternatives ReviewInc	Alternatives Messagepoint
Birdeye	Quadient Inspire Quadient
Umanest	OpenText xPression OpenText
GuestTouch	NewgenONE Customer Communication Management (CCM) Newgen Software
Systum Systum, Inc. View All	M/Series kühn & weyh Software View All
Categories Customer Communications Management Supported Customer Engagement Supported Customer Service Supported Logistics Supported Multi-Channel eCommerce Supported Order Management Supported Personalization Supported Reputation Management Supported Review Management Supported Shipping Supported	Categories Customer Communications Management Supported

Integrations Salesforce Supported Instagram Supported Mediawide Personalized Video Platform Not Supported Messagepoint Not Supported Microsoft 365 Not Supported OpenText Core Content Management Not Supported OpenText Core Share Not Supported Oracle Cloud Infrastructure Not Supported SAP Cloud Platform Not Supported Salesforce Order Management Supported TikTok Supported Show More Integrations View All 4 Integrations	Integrations Salesforce Supported Instagram Not Supported Mediawide Personalized Video Platform Supported Messagepoint Supported Microsoft 365 Supported OpenText Core Content Management Supported OpenText Core Share Supported Oracle Cloud Infrastructure Supported SAP Cloud Platform Supported Salesforce Order Management Not Supported TikTok Not Supported Show More Integrations View All 8 Integrations
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