Best Communications Software for Cloud - Page 100
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Compare the Top Communications Software for Cloud as of June 2026 - Page 100
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1
MOBtexting
MOBtexting
Drop your carrier cord with hyper-local AI-enabled voice and smart messaging services including our easy-to-use global SMS API's with proficient support that enables you to innovate and ease out the communication complexity. We believe in creating unconventional and captivating customer experiences through programmable & customer friendly services under AI-enabled Cloud Telephony Solutions and Unified SMS Gateway APIs as an experienced global communication service provider. Ensuring the lowest latency & direct operators connectivity for hassle-free service to enterprises to reach your customers faster and in a secure way. Our platform is hosted on cloud to make our API's available for smooth communications.Starting Price: $0.0034 per SMS -
2
CaberTel
CaberTel
Reduce your phone bill by up to 60%. Unlimited USA/CAN calls. 30+ features, plus work from home. Amazing dedicated customer support. Keep your existing numbers. Limited FREE IP phone deal. A dedicated, responsive account manager that you have direct contact with, via phone and email, to help you make any phone system changes or to answer any questions. No contracts, no risk, month to month service. Keep more of your hard earned cash with typical 60% reductions in your phone bill. If you find a better deal we will try to beat it! Over 30+ features included in the one monthly service fee, such as auto-attendant, unlimited calling, music-on-hold, voicemail-to-email, ring groups, and more. Simply plug in the pre-programmed IP phones we deliver to your doorstep and start making calls within minutes. We set up your call routing based on your needs. A phone system designed to be reliable and secure from the ground up.Starting Price: $14.99 per user per month -
3
Intellicon
Intellicon
Intellicon is a complete OmniChannel Contact Center + Help Desk Software ideal for the Customer Services department to provide a delightful customer experience. Engage with your customers on the channel of their choice i.e. Phone, SMS, Email, LiveChat, Social Media etc. IntelliDesk can be used to automate the Help desk processes and increase interdepartmental coordination. You can create multiple forms and attach them with different campaigns for useful data gathering from the customer. Nothing beats a Real-time dashboard when it comes to monitoring multiple aspects of the system at a glance. Intellicon can be integrated with your CRM, Helpdesk, ERP, Sales Portal & Ecommerce for seamless data flow. Design your campaigns and IVRs on the go with our extremely handy campaign builder. Deliver delightful Customer Experience with the refined capabilities of Intellicon CX Center Solution. -
4
EVS7
Electronic Voice Services
Outbound and inbound cloud calling made affordable. Empowering sales teams and call centers with power dialer and telephone answering service software coming with friendly, human support. Take control of your inbound call center with complete all in one software with the flexibility to receive, transfer, and handle calls from anywhere. Agents can login from anywhere and immediately start handling calls with just a computer, USB headset, and internet connection. Managers can monitor results, update settings, and view reports. It’s vital that calls can be managed and handled in a timely fashion, and with Octopus, agents will have all the information they need on the screen to handle calls efficiently. Depending on the size of your business, your agents may field hundreds or thousands of calls every month.Starting Price: $89.00/month/user -
5
CallN
CallN
Automated Call Intelligence. Drive actionable insights from interactions between the two most important resources in your business; your employees and customers. Automate QA processes across all interactions, easily identify specific areas where additional agent training may be required and optimize team performance. Ensure your business complies with regulatory and privacy laws and is effectively managing risk. Pause/resume calls at leisure and receive alerts for potential compliance issues. Unlock insights from your customer interactions and gain the tools to measure and improve your business to customer engagement and experience. Get a clear understanding of what customers say and want via powerful sentiment analysis, campaign monitoring, topics analysis, segments and much more. Call recording and tagging simplified. CallN makes it easy to tag and organise your calls while creating custom rules to minimise repetitive tasks.Starting Price: $13.50 per month -
6
Voiptime Contact Center
Voiptime Cloud
Increase talking time up to 300% with a versatile cloud-based call center solution. It has everything you'll ever need: automated call distribution, IVR system, call campaigns with 3 dialing modes (Preview, Power, Predictive), auto dialing, mini CRM, call scripting, quality assurance, and comprehensive reporting. Enjoy the capabilities of Voiptime Cloud Contact Center software trusted by 1000+ users!Starting Price: $70 per user per month -
7
ACCESS Newswire
ACCESS Newswire
ACCESS Newswire is a globally trusted provider of Public Relations (PR) and Investor Relations (IR) solutions, offering an all-in-one subscription platform that streamlines press release distribution, media outreach, and brand monitoring. Their services include access to an extensive media database, customizable pitching templates, and AI-powered reporting to enhance communication strategies. With flexible pricing options and a commitment to exceptional customer service, ACCESS Newswire empowers brands—from startups to multi-billion-dollar global enterprises—to effectively connect with their audiences and amplify their messages. -
8
TIM Enterprise
Tri-Line
Get full visibility of your entire organization's phone call metrics with interactive graphical web reports. Design your own live display boards with comprehensive call statistics for complete business intelligence. Every time a phone call is made to or from your organization, a tiny log containing information about the call is produced by your telephone system. Each log contains - at a minimum - the date and time each call started, its duration and the phone number it came from and to. Call logging is the collection and interpretation of these logs and the subsequent statistical presentation and reporting of them. The call logs of every phone system differ wildly in their format and method of collection, so interpreting them can be considered a science in itself. Happily, with our experience of over 250 different phone systems, our products hide this complexity. So whatever the size or shape of your phone system topology, your calls are presented in a universal, accessible way. -
9
Trust+
ServeMeBest
Trust+ is a ground-breaking call recording service with the unique ability to share recordings with the caller. As well as offering a convenient new service for customers, Trust+ brings unprecedented transparency, is a clear statement of trust, and acts as a powerful market differentiator. Designed for integration with your IVR system, Trust+ lets callers choose to record a call with the contact center. If the caller opts for recording, the call is recorded and stored in the Trust+ service. The caller is notified of the recording location by SMS for convenient recording retrieval. Trust+ is suitable for all high quality customer care operations in any sector including telecoms, utilities, travel, hospitality, logistics, government, finance and healthcare. -
10
Eventials
Eventials
Convey your knowledge, promote your brand, hold online events, train people anywhere in the world with Webinars. Webinars are broadcasts from one (or ones, if you have guests) to many. Unlike an online meeting, where everyone participates horizontally, in a webinar we have presenters and an audience. Easily schedule your webinar, set whether it will be public or private (invitation only) and whether registration will be free or paid. Fill in the basic information and create your webinar in a matter of seconds. If your webinar is paid, you receive payments from Eventials itself. A subscription link is generated and it remains the same for the broadcast. Send emails that remind registrants of your webinar date and time and power your marketing tools. Create email sequences to remind your subscribers about the webinar. Feed marketing tools with leads and their activities. Target Google and Facebook campaigns to the webinar audience.Starting Price: $69 per month -
11
Hello Customer
Insider Metrics
Hello Customer is the end-to-end customer feedback management platform that lets you collect, analyse and react to customer feedback in real-time. Set up customer satisfaction surveys with NPS, CSAT or CES and open feedback fields. Our AI engine ISAAC provides you with sentiment analysis and categorisation of the feedback so you can immediately see where your product or service is doing well or where you need to improve. -
12
Munvo SMS Gateway
Munvo
Incorporate SMS in your omnichannel marketing strategy and initiate personalized, real-time conversations with your customers. Munvo’s SMS Gateway© facilitates dialogue between businesses and their customers through real-time, mobile messaging. With its capacity to form tree-like conversation paths and push lists of SMS numbers to a given short or long code, SMS Gateway expands and enhances the mobile marketing channel for more direct and personalized communications. Direct integration to your marketing automation platform to provide a channel straight to your mobile messaging provider (MMP). Removes SMTP protocol latency (which can range from 30 to 300 seconds for the delivery and response of inbound messages). Increases configuration flexibility for inbound message handling. Simplifies the integration process with various SMS service providers. Archives and classifies bounces vs. delivered messages. -
13
Fullstory
Fullstory
Fullstory is a behavioral data platform that surfaces the sentiment buried between clicks, revealing the untold story behind consumer behaviors. From building better fraud detection and forecasting to creating personalization that genuinely resonates, Fullstory enables product, engineering, and data teams to connect sentiment signals with other data sources to intentionally design the next best action. Providing deeper and more immediately actionable insights beyond conventional web and product analytics that can only surface what’s happening but not why, Fullstory is the only behavioral data platform that provides the context needed to build in-the-moment experiences that drive revenue. With automatically captured, indexed, and semantically structured first-party data— served up to your data ecosystem or through our product analytics with session replay, Fullstory’s behavioral data is ready-made for AI. Enterprises no longer waste countless hours and resources analyzing data. -
14
Survey Back Office
Survey Back Office
We specialize in providing project management services to survey research companies. Our customer-centric features & services gives us an edge over the competition. We keep our policies more clear & transparent to have a long term hand-shaking. Get your branded links and share it with your clients & vendors. Either your end pages or your panel-vendors end pages. The research companies can take studies through their own panel list (respondents) or can get it done through panel vendors. Live statistics of redirections, showing completes, dis-qualified and quota full. Create your own panel and manage the full business process cycle. Survey Back Office is associated with survey research industry since 2012 and since then we are continuously providing project management solutions to our valuable clients. We started the development of survey research project manage solution from 2012 and then after created a portal to cater start-ups and matured survey research companies. -
15
UniVoIP Cloud Contact Center
UniVoIP
UniVoIP's Cloud Contact Center is a 100% scalable solution which ensures a truly customer-centric communication strategy delivered seamlessly across all customer service touchpoints, including SMS, email, SM, web chat, voice, and self-service options on any device. Leading the industry in innovation, UniVoIP’s enterprise-grade contact center technology is hosted and managed on a single platform, allowing agents and supervisors to engage, monitor and proactively service customers on their favorite media channel of choice, at a time that is most convenient for them. -
16
Call Tracking
AddSource
Track calls and beyond, unlock multi-channel interaction with your customers in sms, email and webforms. track & reply to every interaction with intelligence. Make better business decisions with true Cost-Per-Lead monitoring and data that makes sense. drive internal business improvement with call recordings and important metrics. Manage franchises and multiple location businesses, get full control over your routing, management, analytics and performance in every branch. Easily scale your business tracking. Finally, business owners can enjoy the same scalable call and form tracking platform as large corporations. Addsource’s powerful cloud-based technology lets you delight your customers and stay focused on doing what you love most, build your business. Addsource is designed to be powerful, easy to use and useful for a wide range of small businesses, from a single service provider to a multi-national franchise. -
17
Survey Solutions
World Bank Group
Survey Solutions now helps users to standup and manage their own cloud or local server, instead of provisioning one on their behalf. Please visit our documentation to find detailed guidance, cost planning tools and frequently asked questions. These will help you or your IT department to deploy a Survey Solutions server on your infrastructure and allow you to continue your data collection uninterrupted. Design your surveys with a full range of standard questions, utilize nested rosters and answer piping, cascading and linked questions, scan barcodes, capture pictures and audio and record information from external sensors. Validate your answers and direct the interview flow with the power of .Net; use macros, calculated variables and lookup tables to construct sophisticated data validation algorithms. Monitor survey progress in real time by analyzing rich paradata. -
18
Hosted Telecom Solutions
Hosted Telecom Solutions
For High Speed Internet Access, Telephone systems (Unified Communications), MPLS, and phone service, leave the complexity of a total and reliable solution to us. Through our consultation process, our team right sizes what you need from our extensive product portfolio and carefully project manages top-shelf solutions that just make sense. Our dedicated support team and Help Desk gives you the ongoing support that you need with fast response times and detailed account management. Our professional services technician teams work on a project basis and an ongoing basis to solve our customers’ real-world problems and to solve their ongoing and future technology needs. As more and more customers need help transitioning their data to "the Cloud", designing and implementation of redundant internet connections, as part of LAN/WAN design as well as the security and access to their data are essential to a successful company plan.Starting Price: $19 per month -
19
Message Mate
OwnerListens
Messaging is the world's most loved and fastest growing communications method (Economist). If you're not messaging with your customers, you are missing out on the biggest customer engagement shift since the invention of email. We make it easy for customers and businesses to directly message each other. Secure, scalable, powerful. With Message Mate on your site, shoppers can effortlessly text your company so your agents can help navigate them to completing their purchase in real time. Customer messages are then relayed to your team in real time. Increasing conversions can really be as simple as making it dead easy to reach you and lend a helping. No matter how the response is sent, customers receive it via text so they feel like they are having a personal conversation with your business. Messages can be sent to multiple responders using email, SMS, or a web dashboard.Starting Price: $30 per month -
20
Mediahawk
Mediahawk
Mediahawk call tracking and marketing analytics software is easy-to-use, providing you with accurate, real-time data on your marketing performance. Mediahawk helps you quickly and confidently attribute your sales to marketing campaigns and channels to find out which activities are producing leads and revenue, and which aren't. - Increase your lead generation by getting detailed insight on the marketing sources and campaigns that generate your most qualified leads. - Understand your customers’ buying experience from start to finish, including their phone conversations, and fine tune your marketing campaigns to maximise engagement. - Improve your website conversion rate by identifying which pages your callers are calling from and visiting before, during and after the call. - Integrate Mediahawk with your other favourite martech tools – from Google and Facebook to HubSpot and Salesforce and many more - to streamline your reporting process and work smarter.Starting Price: £179 per month -
21
24sessions
24sessions
24sessions offers various ways to create an interaction. Our booking technology allows scheduled meetings, instant click to call journeys and escalation from chat. Meet customers how it suits them best. From a rich video call with screen sharing to a quick voice chat on your site or a full fletched co-browse session. On any device, including mobile, without installations. Thanks to recordings and automated transcriptions your interactions will become more effective and efficient. With our analytics suite you get insights in customer satisfaction, compliance, script adherence and goal attainment. All video calls are encrypted, take place on your own trusted domain, are accessible with a unique & temporary access link and can only be started by the assigned agent. Your data is securely stored in Europe, AES-256 encrypted and access is protected with advanced access management, audit trails and user federation. -
22
RECITE
Numonix
We believe you should be able to record and listen to your calls the way you want to. This is why our RECITE recording solution offers 80 customizable widgets and dashboards, 100 replay permission levels, 8 recording modalities, 50 canned and modifiable reports, and 4 types of built-in storage support. Screen Recording of the agent’s desktop that is synchronized to the audio recording, which provides a comprehensive view of the customer interaction. Quality Management tool for quality assurance and management to evaluate employee performance, ensure adherence to corporate procedures and maximize staff productivity. Customizable Dashboards tool enables agents, supervisors and administrators to view real-time metrics. Web-based storage and retrieval for easy, secure sharing of files via email (.WAV format). -
23
Advantix
Advantix
Our telecom expense management and connectivity solutions enable organizations to connect, manage and integrate any device and network on a single platform. It's labor-intensive and difficult to keep telecom expenses in check. We fix that with no out-of-pocket cost to your organization. Our managed mobility solutions create efficiencies, lower costs and free up internal personnel to focus on high-value projects. We aggregate MNOs and MVNOs to provide single and omni-carrier solutions that ensure resilience and maximum uptime. Advantix SmartSIM connects SIM-enabled hardware devices to multiple cellular networks via intelligent carrier switching. There is no need to choose a carrier or worry about wireless signal strength based on location. Our Telecom Lifecycle Management (TLM) platform integrates directly with carrier systems through their APIs. -
24
Nicereply
Nicereply
Online customer satisfaction survey software, including CSAT, Net Promoter Score ® (NPS) & Customer Effort Score ™ (CES 2.0). Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide - Increase your survey response rates by 200% - See your data in your CRM and set triggers based on it - Get 3x more feedback without sending more emails - Customize both the look and content of your surveys - Set goals, track KPIs, generate reports and more...Starting Price: $39.00/month -
25
Mobiess Insight
Mobiess
Insight from Mobiess is an audits and inspections app. Use mobile forms to stay compliant with regulatory legislation, industry best practice and internal policies, all in one place. Mobiess Insight, audits and inspections app, is an advanced and simple to use mobile form design tool. It can support the most complex requirements. Its powerful audit engine supports all standard response types; text, dropdown lists, checkboxes, photographs, sketches and more. Facilitate communication and collaboration on audits across organisational silos. Create hierarchical question templates with unlimited complexity and number of levels. Optional integration with the mobiess Service Master module allows integrated auditing with service management work orders. Standard interfaces to most industry CRM, CAFM, IWMS systems offer a paper-free way to manage your compliance and auditing. -
26
Mindful
Mindful
Allow customers to schedule a call when it’s most convenient for them—and the brand. Carry context through to the agent so they are more prepared and the customer never has to repeat themselves. Deep integrations into your current technologies are connected in days, allowing enterprise brands to transform the customer experience in record time. Any tool is only truly good if you know how it’s useful to you. That’s why Mindful spends so much effort and time offering our clients actionable data about how the capabilities of Mindful are being applied to call center activities and customer experience metrics. Mindful has real humans gathering data about your callback to give you perspective on how Mindful’s capabilities impact metrics. Just seeing this data gives you perspective on how Mindful’s capabilities are being integrated into your customer contact activities. -
27
One Call Now
One Call Now
Simple, affordable broadcast messaging. Send important voice, text and email messages to groups of any size through a simple click or call. Plans include unlimited calls, texts, push notifications, and emails for one annual price with no per-call or long-distance charges. Send messages in multiple formats according to the urgency of the situation and contact preference of text message, email, phone call, or mobile app. Senders can also select multiple formats for urgent messages. Create an unlimited number of contact subgroups— from one contact to thousands—for targeting your audience with relevant communications. Additional filter fields allow users to dynamically create groups. Don’t like the sound of your own voice? Our text-to-speech feature converts typed text to an audio file and delivers your message in your choice of natural sounding voices. Download our free smartphone app for message sending ease. -
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Calabrio Call Recording
Calabrio
Record every call, every time and transform customer interactions into a trove of highly usable data. Guarantee 100% capture and simplify compliance. Quickly search hundreds of hours of calls to prove adherence, settle disputes and mitigate risk. Connect the voice of your customer with key goals across the business. All calls, all the time. Never miss a call. Don’t let customer interaction data slip through the cracks. Ensure you’re seeing the full picture of your customers and your contact center operations. Stay ahead of technical issues—minimize downtime. Put an invaluable safety net in place. Automatically monitor call center infrastructure. Get instant alerts to potential issues. Address problems before you end up missing a call. Automatically organize call data. Turn mountains of call data into neatly categorized information. Powerful metadata tagging capabilities automatically identify and organize call data. -
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ReviewPro
Review Rank
ReviewPro provides a powerful set of tools and processes to help hoteliers with guest experience management. By collecting guest feedback across all key touchpoints in the guest journey, and managing it on one central dashboard, brands can now gain valuable insights into areas where operational and service improvements are needed. By using an AI-driven messaging platform, hoteliers can automate guest communication to respond faster and more efficiently to queries or requests. These tools allow hoteliers to take quick action to fix problems, even while the guest is still on property. Guests insights can be leveraged to elevate the guest experience, boost online reputation, improve rankings on OTAs and TripAdvisor, and increase revenue. -
30
eGain Mail
eGain
eGain Mail, the leading web-based email management software for customer service, helps companies manage large volumes of customer emails and webforms responsively and effectively. When you respond to inbound inquiries promptly and professionally every time, the exceptional customer service differentiates your company from competitors immediately.
