eGain Mail

Aid4Mail is a fast, reliable, and highly accurate tool to collect, recover, search, and convert emails. It supports most mailbox file formats (e.g. PST, OST, OLM, mbox), IMAP accounts (e.g. Yahoo! Mail, AOL) and popular mail service providers (e.g. Microsoft 365, Exchange, Gmail). Aid4Mail can recover double-deleted messages and corrupted emails, and extract MIME data from certain types of unknown file formats through file carving. Aid4Mail provides a large array of tools to search and filter out unwanted emails during conversion. Save time by using native pre-acquisition filters to download a subset of your mail from Exchange, Office 365, Gmail and other webmail services. Use Aid4Mail’s integrated search engine to cull-down your email collection. Its search operators are very similar to Gmail and Office 365. Aid4Mail is used by Fortune 500 companies, government agencies and legal professionals around the world. It is made in Switzerland by perfectionists.

Emailgistics is a team inbox management solution for Microsoft Office 365. Powerful workflow and analytics features improve team productivity and decision making. Plus, with Emailgistics you continue working in Outlook as your email never leaves Office 365. Route emails efficiently and keep agents focused on their assignments. Redirect time and energy away from manually assigning emails to actually answering them. Tracking to ensure your team replies to customers accurately and promptly. Automated message assignment and workflow rules will route hundreds of emails to the right team members in seconds. Individual agent folders appear within Outlook, helping to ensure your team never misses or duplicates efforts on an email. Prevent emails from falling through the cracks. Receive notifications before emails are at risk of falling behind team standards.