Compare the Top ITSM Software as of August 2025

What is ITSM Software?

ITSM (IT Service Management) software helps organizations manage and deliver IT services efficiently. These platforms provide a set of practices and tools for managing IT services, including incident management, service requests, change management, and problem resolution. ITSM software helps streamline IT operations, improve service delivery, and ensure that IT services meet business needs. It often includes features like a self-service portal, knowledge management, ticketing systems, and reporting tools to enhance communication between IT teams and end-users. By using ITSM software, businesses can improve service quality, reduce downtime, and optimize IT resource management. Compare and read user reviews of the best ITSM software currently available using the table below. This list is updated regularly.

  • 1
    SuperOps

    SuperOps

    SuperOps

    SuperOps is a future-ready, unified PSA-RMM platform for fast-growing MSPs. Powered with the goodness of AI and intelligent automation, SuperOps is packed with all the features and tools that a modern MSP needs, including project management and IT documentation. MSPs no longer need to toggle between tools to manage different pieces of their work. With SuperOps, MSPs can break free from disjointed, legacy tools and experience a platform that’s built for the cloud and designed to make MSPs’ work and life easier.
    Starting Price: $79/tech/month
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  • 2
    Device42

    Device42

    Device42, A Freshworks Company

    With customers across 70+ countries, organizations of all sizes rely on Device42 as the most trusted, advanced, and complete full-stack agentless discovery and dependency mapping platform for Hybrid IT. With access to information that perfectly mirrors the reality of what is on the network, IT teams are able to run their operations more efficiently, solve problems faster, migrate and modernize with ease, and achieve compliance with flying colors. Device42 continuously discovers, maps, and optimizes infrastructure and applications across data centers and cloud, while intelligently grouping workloads by application affinities and other resource formats that provide a clear view of what is connected to the environment at any given time. As part of the Freshworks family, we are committed to, and you should expect us to provide even better solutions and continued support for our global customers and partners, just as we always have.
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    Starting Price: $1499.00/year
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  • 3
    Auvik

    Auvik

    Auvik Networks

    Auvik's cloud-based network monitroing and management software gives you instant insight into the networks you manage, and automates complex and time-consuming network tasks. You get complete network visibility and control. Real-time network mapping & inventory means you'll always know exactly whats where, even as your users move. Automated config backup & restore on network devices means you'll mitigate network risk with no manual effort. And deep network traffic insights is a game changer. Whether you are a corporate IT professional or a Managed Service Provider, Auvik has a simple, out of the box solution for you and your team that only take minutes to deploy.
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  • 4
    Serviceaide

    Serviceaide

    Serviceaide

    We Have Your Back. Focus On the Important Stuff. Comprehensive, service management platform for IT and business functions Modular solutions for change management, asset management and more Automated workflows and processes Intuitive interface Includes a virtual agent for enhanced self-service.
    Starting Price: $90/per month/per user
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  • 5
    ServoDesk

    ServoDesk

    Simplisys Ltd

    Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call.
    Starting Price: $20 per month
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  • 6
    NinjaOne

    NinjaOne

    NinjaOne

    NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support.
  • 7
    BlueFolder

    BlueFolder

    BlueFolder

    Introducing BlueFolder – Your Ultimate Service Management Solution Unlock the full potential of streamlined service management with BlueFolder, the comprehensive software designed to empower your business. Whether you're a field service provider, maintenance team, or IT support organization, BlueFolder is your go-to solution for optimizing workflows, enhancing customer satisfaction, and boosting efficiency. Key Features: Intuitive Work Order Management Dispatch and Scheduling Customer Relationship Management (CRM) Mobile Accessibility Billing, Invoicing, and Payments Asset/Equipment and Contract Management Customizable Reporting Integration Capabilities Choose BlueFolder and experience the transformation of your service management operations. Elevate customer satisfaction, increase efficiency, and drive success with the power of BlueFolder at your fingertips.
    Starting Price: $40.00/month/user
  • 8
    Pipefy

    Pipefy

    Pipefy

    Pipefy is the no-code process and workflow automation platform that conserves IT resources while improving their visibility and control over every process and workflow in the org. Deliver more projects and close tickets on time and under budget. Pipefy helps IT teams maintain security and compliance standards with features like audit logs, business rules, and role-based access control (RBAC). Automated alerts prevent delays and ensure timely escalation, and adaptable asset management and tracking workflows. Pipefy is a secure, easy-to-use tool any team can deploy to build and automate any type of IT process, workflow, or self-service portal. Key features include 300+ out-of-the-box connectors, HTTPS integrations, a built-in security suite, artificial intelligence, customizable forms, rules and conditionals, and some of the fastest time-to-value in the market.
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    Starting Price: $20 (per-user billing)
  • 9
    SysAid

    SysAid

    SysAid Technologies

    SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI. It makes your IT team 100x more impactful, resolves issues faster, eliminates repetitive tasks, and shifts from firefighting to delivering strategic impact. With no-code workflows, AI-powered ticket handling, and an intuitive self-service portal, SysAid empowers IT to focus on what really matters: business value. At its core is Agentic AI: a powerful operational layer where AI Agents take the first action, accelerating resolution and boosting efficiency. Built for IT, SysAid includes enterprise-grade security, built-in governance, and the ability to add guardrails, control, and responsible AI protection to your data. Go live in weeks with fast, code-free onboarding—no heavy migrations or steep learning curves. With flexible customization and award-winning support, SysAid grows with you. ITSM run by AI—and by you.
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    Issuetrak

    Issuetrak

    Issuetrak

    For over 20 years, Issuetrak has provided the best customer support and the most value per free end user of any issue tracking or help desk software available. You can choose whether to take advantage of our Cloud SaaS environment or host Issuetrak yourself on-premises - an option we remain committed to with new releases and software updates every 45 days on average. Let your powerful free end users have up to 50 permissions set by your administrator, or simply give them omnichannel submission options with no training needed (not even a login!). Perfect for teams of any size, and multiple industries including government entities, manufacturing, finance, healthcare, consumer products, education, and more. - Connect to over 5,000 business apps with Zapier and our API - Use Active Directory, AD Federation Services, Azure AD, and third-party OAuth for Identity Management - and much more!
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    Starting Price: $27/month per agent
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    Vivantio

    Vivantio

    Vivantio

    Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across B2B Customer Support, IT, HR, Facilities, Finance, and Legal. By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex business needs of large, multi-site organizations, especially during periods of high growth. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.
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    Starting Price: $59.00/month/user
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    EcholoN

    EcholoN

    mIT solutions

    Customer-oriented and effective through all levels: EcholoN, the Service Management Software Suite, is a comprehensive solution for service, support and customer care. You want full control of your system and operate your service management solution completely in your home. You favor a cloud solution without burdening your infrastructure and operate your service management software in the EcholoN cloud. All you have to do is enter a new license key. Your recorded data and the stored workflows are retained and are available directly for further processing. After the license has been entered, you can start directly with the new options. Each workstation has different requirements, which are better supported by a native application. Depending on the application, role and location you can work with a native iOS or Android app, offline and without receiving in the field service. The web app is designed for working online on all devices.
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    Starting Price: $5000 one-time payment
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    GLPI

    GLPI

    TECLIB

    GLPI is an incredible Service Management software based on open source technologies. It helps you plan and manage IT changes in an easy way, solve problems efficiently, automate your business processes and gain control over your IT infrastructure. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Rationality for data quality control 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge and frequently asked questions 7. Statistics and reports 8. Profound integration 9. Android-based devices inventory
    Starting Price: €19/month/user
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    HaloITSM

    HaloITSM

    Halo Service Solutions

    Empower your IT team with a single all-inclusive cloud platform, designed for ITIL-aligned service delivery. Transform legacy ways of working into modern intuitive workflows, empowering teams to deliver excellent service to customers and employees repeatedly. Standardize your processes and gain valuable analytics to align IT to the business needs in a single all-inclusive, unlimited ITSM software solution. Centralize your workflows, create a single space for your ITSM software. HaloITSM blends ITIL best-practices with a fresh, flexible approach so you can improve your service management whilst maintaining an outstanding user experience. Customers worldwide across numerous sectors rely on HaloITSM to drive their IT Service requirements. See how they have transformed their daily processes with our case studies.
    Starting Price: $49 per user per month
  • 15
    LogMeIn Rescue
    LogMeIn Rescue is a robust enterprise remote support solution designed to help IT teams and organizations deliver fast, secure, and scalable assistance to employees and customers. It supports seamless remote access across multiple platforms, including Windows, Mac, Linux, iOS, and Android, enabling technicians to resolve issues regardless of device or location. Rescue offers advanced security features like permission-based controls, PIN code validation, IP restrictions, and 256-bit AES encryption to protect sensitive data. The platform provides a centralized command center for easy IT administration, including session recording and real-time performance monitoring. Brand customization options allow enterprises to tailor the customer support experience. With over one billion remote sessions trusted worldwide, Rescue enhances efficiency and reduces resolution times.
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    Starting Price: $108.25 per month
  • 16
    Zendesk

    Zendesk

    Zendesk

    Zendesk is a customer service platform designed to streamline support operations and enhance customer experiences. Offering a comprehensive suite of tools, including AI-driven automation, messaging, live chat, and customizable workflows, Zendesk enables businesses to provide personalized and efficient support across multiple channels. It integrates seamlessly with other software and provides real-time analytics to help businesses make data-driven decisions. Zendesk’s solutions cater to businesses of all sizes, from small startups to large enterprises, with a focus on scalability, security, and user satisfaction.
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    Starting Price: $25/agent/month
  • 17
    SolarWinds Web Help Desk
    With an intuitive web interface and service desk portal, Web Help Desk software delivers simplicity and automation to streamline help desk ticketing and IT asset management. Benefit from built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more.
    Starting Price: $367.00/one-time/user
  • 18
    Dameware Remote Support
    A remote IT administration and management software lets you remotely control Windows, Mac OS X, and Linux computers so you can quickly support thousands of end users without having to leave your desk. Dameware is a complete remote assistance solution that includes a desktop remote control and the ability to administer Windows tasks remotely from a single, central console. Use remote access to reboot systems, start/stop services and processes, copy/delete files, view and clear event logs, and more. Offers system tools and TCP utilities to remotely troubleshoot computers without having to launch a full remote control session. Manage multiple AD domains, groups, and users. Remotely unlock user accounts, reset passwords, and edit Group Policy.
    Starting Price: $407.00/install
  • 19
    ServiceDesk Plus MSP
    ServiceDesk Plus MSP is a web-based, full-fledged ITSM suite designed specifically for managed service providers. This all-in-one ITSM solution delivers a comprehensive help desk, service desk, account management, asset management, remote controls, and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls. Managing a number of accounts can be challenging without a tool to process and organize tasks for each account separately. It is easy to mix up contacts or services, miss SLAs, or simply not have enough time to finish all the necessary tasks when handling multiple companies. With account management, these mix ups and delays can be overcome. MSPs face the unique challenge of providing IT services to organizations that have multiple contacts, service level agreements, and work processes.
    Starting Price: $1445 per year
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    Atera

    Atera

    Atera

    Atera, the first and only Agentic AI platform for IT management, offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. Its all-in-one platform combines RMM, helpdesk, ticketing, and automation to reduce downtime, improve SLAs, and free IT teams to focus on strategic work over mundane tasks. At the core of Atera’s platform are two powerful AI agents built to enhance every layer of IT operations. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters. Trusted by 13K+ customers in over 120 countries, Atera scales with your needs while maintaining the highest security and compliance standards.
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    Starting Price: 30-DAY FREE TRIAL
  • 21
    PagerDuty

    PagerDuty

    PagerDuty

    PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. PagerDuty's ecosystem of over 350+ integrations, including Slack, Zoom, ServiceNow, AWS, Microsoft Teams, Salesforce, and more, enable teams to centralize their technology stack, get a holistic view of their operations, and optimize processes within their toolsets.
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    ConnectWise PSA

    ConnectWise PSA

    ConnectWise

    ConnectWise PSA, formerly ConnectWise Manage, is a robust business management platform made for companies that offer, service, and support technology. Trusted by more than 100,000 users, ConnectWise PSA offers a wealth of features that enables teams to achieve greater accountability, operational efficiency, and profitability. The platform comes with help desk, time tracking and billing, project management, account management, agreements, sales and marketing, procurement, and reporting tools.
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    LogMeIn Resolve
    LogMeIn Resolve is a modern unified endpoint management (UEM) and IT support platform designed to empower IT and MSP teams with flexible, secure, and scalable management tools. It combines remote monitoring and management, remote access, ticketing, automation, and AI-powered insights into a single, easy-to-use console. The platform enables proactive device management with patching, antivirus, alerting, and remote execution, helping ensure uptime and optimize performance. IT teams can deliver unattended remote support across Windows, Mac, and Android devices, resolving issues even when users are offline. Asset management features provide visibility into hardware and software inventory and license compliance. LogMeIn Resolve’s AI tools enhance efficiency by generating helpdesk ticket summaries and automating routine tasks.
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    Zoho Desk
    Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.
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    Starting Price: $12.00 per user per month
  • 25
    Pliant

    Pliant

    Pliant.io

    Pliant’s solution for IT Process Automation simplifies, streamlines, and secures how teams build and deploy automation. Reduce human error, ensure compliance, and elevate your efficiency, with Pliant. Ingest existing automation and write new automation with single-pane orchestration. Ensure compliance using consistent, practical built-in governance. Pliant has abstracted thousands of vendor APIs to create intelligent action blocks allowing users to drag-and-drop blocks, rather than writing and rewriting lines of code. From a single platform, citizen developers are able to build consistent and meaningful automation across platforms, services, and applications in minutes — maximizing value across the entire technology stack in one place. ​With​ ​our​ ​ability​ ​to​ ​add​ ​new​ ​APIs​ ​in​ ​15​ ​business​ ​days,​ ​anything that​ ​is​ ​not​ ​already​ ​out​ ​of​ ​the​ ​box​ ​will​ ​be​ ​in​ ​an​ ​industry​ ​leading​ ​timeframe.
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    Freshservice

    Freshservice

    Freshworks

    If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.
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    Starting Price: $19/agent/month
  • 27
    Intercom

    Intercom

    Intercom

    Intercom is an AI-first customer service platform that enables businesses to deliver personalized and efficient customer support across multiple channels. Founded in 2011, the company offers a comprehensive suite of tools, including the Fin AI Agent, which provides instant, accurate answers to customer inquiries 24/7. Intercom's platform also features AI Copilot, assisting support agents with real-time solutions, and AI Analyst, offering insights and recommendations for support leaders. Trusted by over 25,000 global organizations, including Atlassian, Amazon, and Microsoft, Intercom facilitates over 500 million messages per month, enhancing customer interactions and support efficiency. Headquartered in San Francisco, with offices in Chicago, Dublin, Sydney, and London, Intercom continues to innovate in the customer service industry.
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    Starting Price: $29/seat/month
  • 28
    ProProfs Help Desk
    ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.
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    Starting Price: $15 per user per month
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    ALVAO IT Service Management
    ALVAO's comprehensive ITSM platform integrates Service Desk and IT Asset Management, simplifying daily IT operations with digital workflows and no-code automation for incident, problem, change, and release management, as well as IT asset tracking. Data-driven insights enable process improvement and updated asset data will help you to reveal the potential for cost savings. Additionally, ALVAO's unique license model allows you to extend these capabilities to other departments at no extra cost, maximizing your software investment and reducing cost.
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    Starting Price: $3.00/user
  • 30
    Jira Service Management
    Jira Service Management (formerly Jira Service Desk) empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast - without the complexity of traditional ITSM solutions. Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes. Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.
    Starting Price: $20 per user per month

ITSM Software Guide

ITSM software, also known as IT service management software, is an industry-specific suite of tools and applications used by businesses to manage their IT services. It includes processes, practices, and technologies that help organizations to plan, design, deliver, operate and control their IT services. This type of software allows companies to streamline operations and reduce costs associated with managing their IT infrastructure and services.

At its most basic form, ITSM comprises a set of customizable procedures for implementing various processes related to technology management. This includes change and configuration management; service desk (help desk) support; asset management; data protection; disaster recovery planning; analytics; user access control; mobile device management (MDM); security policies and more.

It is important that the software be able to integrate with the rest of the business systems so that it can be used effectively. Commonly integrated systems include ERP solutions like SAP or Oracle EBS, CRMs such as Salesforce and other cloud-hosted solutions like Microsoft Office 365. By doing this integration with existing systems, companies are able to take advantage of advanced features within these core business programs while still accessing ITSM functionality.

Another key feature of ITSM software is automation capabilities which allow users to automate certain processes so they don’t have to manually complete them each time they need something done or create reports from scratch every time one is needed. Automation reduces human error when completing tasks since everything is pre-programmed and eliminates repetitive tasks thus freeing up resources for other projects within the department or company. In addition automation increases employee efficiency since people can focus on higher value work tasks instead of mundane ones if automated correctly.

The ultimate goal of any ITSM solution should cost savings over time through improved process efficiency resulting from automation capabilities as well as reducing human errors in reporting data caused by manual entries in addition it should help improve customer satisfaction as issues can be resolved quicker due to more accurate information being provided upfront directly from the system itself rather than having staff search manually for potential answers which again takes up valuable resources away from other tasks the department may have been working on at that point in time.  The right solution should also provide powerful insights into what areas might need improvement based on data collected over a period of time through dashboard visuals.

What Features Does ITSM Software Provide?

ITSM software provides a range of features to help organizations manage their IT operations. These features include:

  • Incident Management: This feature helps organizations automate, track and prioritize all incidents, enabling teams to respond quickly and effectively. It also provides users with the ability to monitor incident timelines, set up automatic alerts and notifications, assign resources in a timely manner and document issues for future reference.
  • Change Management: This feature enables teams to manage changes within IT operations efficiently and safely. It allows users to initiate changes, receive approval from stakeholders, test changes and review any areas of worry prior to implementation. It also enables teams to track all changes that have been implemented as well as monitor for any potential risks or issues caused by the change.
  • Configuration Management: This feature allows organizations to keep track of their hardware assets such as servers, routers and switches as well as software configurations across different environments. It can be used to record configuration data such as version numbers, updates or patches applied etc., ensuring that these records are kept up-to-date at all times. It also ensures efficient troubleshooting should any issues arise due to misconfiguration or lack of documentation-related activities.
  • Asset Management: This feature enables organizations to track their IT assets throughout the lifecycle -from procurement through disposal or redeployment- enabling them to manage maintenance costs more effectively while ensuring compliance with regulatory standards at all times.
  • Service Level Agreement (SLA) Monitoring & Reporting: This feature allows organizations keep an eye on service delivery performance against pre-defined metrics defined by SLAs. It offers reporting tools that enable IT teams obtain timely insights into service performance allowing them take appropriate corrective actions if needed in order maintain desired levels of quality assurance across all IT services delivered.

Different Types of ITSM Software

  • Configuration Management Software: This type of ITSM software helps to manage the hardware and software deployments of an organization. It is used to track and monitor configurations, as well as to automate certain processes like approval workflows.
  • Asset Management Software: This type of ITSM software is used to keep track of assets within an organization. It allows personnel to manage all of their IT assets in one place, such as licenses, warranties, and physical items.
  • Service Desk Software: This type of ITSM software helps personnel to manage services and support requests from customers. It can also help with service catalogs, ticketing management, and reporting capabilities.
  • Change & Release Management Software: This type of ITSM software helps organizations plan for transitions between different versions or iterations. With powerful change control features built-in, it is possible for personnel to more accurately predict how changes will affect existing systems without disrupting operations too much.
  • Security & Compliance Management Software: This type of ITSM software facilitates compliance management by alerting personnel when potential violations occur or when regulatory requirements change. It also helps organizations remain secure by providing automated patch management and vulnerability scans on a regular basis.

What are the Trends Relating to ITSM Software?

  1. Automation: Automation is becoming increasingly important in ITSM software, allowing users to automate manual processes and tasks. This helps organizations reduce labor costs and increase operational efficiency.
  2. Cloud-Based Solutions: Cloud-based solutions are becoming more popular in the ITSM software landscape as they allow for quick deployment, flexible scalability, and improved reliability.
  3. Mobile Accessibility: As mobile devices become more prevalent, the demand for mobile-compatible ITSM solutions is increasing. Mobile accessibility allows users to access their data and manage their IT systems from anywhere at any time.
  4. Data Analytics: Many ITSM solutions are now leveraging data analytics to provide deeper insights into IT operations and performance. This helps organizations identify areas of improvement and make better decisions.
  5. Artificial Intelligence: Artificial Intelligence (AI) is being used to automate complex tasks, such as incident management and change management. This can help organizations save time and resources.
  6. Security: Security has become a major focus for ITSM software as organizations need to protect their data from threats and protect their systems from unauthorized access. ITSM solutions are incorporating security measures such as encryption, authentication, and access control to help protect sensitive data.

Benefits of Using ITSM Software

  1. Automated Processes: ITSM software automates many complex processes, allowing for improved efficiency and accuracy. The automation of manual tasks frees up staff time for more important projects and activities.
  2. Improved Collaboration: ITSM solutions provide a unified platform for teams to work collaboratively on projects, enabling them to solve service-related issues quickly and efficiently. This helps improve communication across teams, as well as identify any potential problems or conflicts before they become larger issues.
  3. Enhanced Security: By leveraging powerful security protocols and analytics, ITSM solutions can help protect an organization’s confidential information from theft or malicious attacks. Additionally, these solutions can alert IT pros when suspicious activities are detected, so they can take immediate corrective action.
  4. Easier Problem Resolution: ITSM solutions enable organizations to monitor all their IT services in real-time. This allows them to quickly detect any disruptions in the system or errors that need to be addressed right away. As a result, problems can be resolved quickly with minimal disruption to users or operations.
  5. Increased Visibility into IT Operations: With an integrated platform for tracking performance metrics and other IT assets, managers have greater visibility into the performance of their systems and networks. This provides valuable insights into how well different components and processes are working, enabling them to make adjustments if needed for increased efficiency or better performance.

How to Select the Best ITSM Software

Selecting the right ITSM software for your business needs is an important decision, and there are several factors to consider.

First, you need to identify your current and future business needs. Consider what processes you want to automate, how much data you need to store and manage, what kinds of reports you need to generate, and how many users will be accessing the system.

Next, research different ITSM software systems available on the market that meet your general requirements. Look into customer reviews and case studies of companies who have used each product. For each vendor that looks promising, create a short list of questions specific to your requirements that you can ask during demos or sales calls.

Finally, request trials or demos from vendors in order to explore their products in-depth before making a decision. Make sure that the system fits within your budget and its features complement your existing IT systems and personnel capabilities. Additionally, look for features like analytics tools or artificial intelligence capabilities that could provide extra value for your business in the long run.

On this page you will find available tools to compare ITSM software prices, features, integrations and more for you to choose the best software.

Who Uses ITSM Software?

  • System Administrators: Responsible for the day-to-day maintenance, installation, and configuration of IT systems and applications. They also provide technical support to users.
  • Help Desk Technicians: Responsible for responding to user questions and handling customer issues related to their use of the software.
  • Security Professionals: Responsible for ensuring data security measures are in place and properly implemented within an organization’s IT infrastructure. They also recommend additional safeguards as needed.
  • Database Administrators: Responsible for managing databases used by organizations to store data securely and ensure its availability.
  • Project Managers: Responsible for planning, executing, and controlling projects related to system upgrades or new implementations of ITSM software across an organization’s infrastructure or enterprise environment.
  • Business Analysts: Responsible for gathering requirements from stakeholders, analyzing data sets, creating project plans, tracking progress against goals, and producing reports that measure success metrics associated with implementation efforts of ITSM software solutions.
  • Quality Assurance Engineers: Responsible for testing new ITSM applications prior to release and providing feedback based on test results so that bugs can be identified sooner rather than later.

ITSM Software Pricing

The cost of ITSM software can vary greatly depending on the specific needs of a business. Generally speaking, however, core ITSM functions, such as incident and change management, cost somewhere between $100-$300 per user per month. When more advanced capabilities are required, such as asset management or configuration management databases (CMDBs), prices can go up to $500 or more per user per month. Some providers may also offer their services through an upfront lump-sum fee instead of a monthly subscription model.

When choosing an ITSM software provider, other costs should be kept in mind beyond the subscription pricing. For instance, some providers may charge separately for additional features outside of their basic package; integrations with other systems may require extra setup fees; and businesses must consider any associated training and implementation costs when adopting new technology. It is important to evaluate all these associated costs before committing to an ITSM solution that meets your organization's needs and budget.

What Does ITSM Software Integrate With?

ITSM software can integrate with many types of software, including customer relationship management (CRM) software, business intelligence and analytics software, accounting software, project management software, asset management software, backup and disaster recovery solutions, IT service catalogs, help desk or service desk solutions, knowledge bases or document repositories, automation tools and scripting languages like PowerShell. Integration allows organizations to streamline services and maximize efficiency by ensuring cross-system consistency and eliminating the need for manual data entry.