Audience

Businesses searching for a solution to improve their services through a ticketing system

About osTicket

Enhancesoft is a diverse team of professionals who are passionate about making happy customers. With osTicket and support system, we’ve created quality, easy-to-use customer support platforms designed to help businesses thrive. We are a diverse team of professionals who are passionate about what we do and more importantly how we do it. At Enhancesoft, we are unreasonably picky about our peers. We hire for the aptitude over experience, and we pride ourselves on having the most passionate team. We are a value-driven company building a business in which high standards permeate all aspects of what we do. We’re maniacally focused on solving real problems for our customers, and solving them elegantly well. At the core of what drives us is one simple phrase, “Make Happy Customers.” We don’t just talk the talk, we walk the walk. Putting the customer first is evident in the products we ship, the services we sell and the support we provide.

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Pricing

Free Version:
Free Version available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 5.0 / 5
support 3.0 / 5
More Reviews Write a Review

Company Information

Enhancesoft
www.enhancesoft.com

Videos and Screen Captures

osTicket Screenshot 1
osTicket Screenshot 1
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Product Details

Platforms Supported
SaaS
Windows

osTicket Frequently Asked Questions

Q: What kinds of users and organization types does osTicket work with?
Q: What languages does osTicket support in their product?
Q: What other applications or services does osTicket integrate with?

osTicket Product Features

Help Desk

Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Alerts / Escalation
Community Forums
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products

osTicket Reviews

Write a Review
  • David J.
    Director of Information Technology
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "The Little Help Desk System that could"

    Posted 2021-11-12

    Pros: It's flexible, easy to install, and quick to integrate into your organization. It can be locally hosted on Windows or Linux servers as well as cloud hosted to meet any organization's needs.

    Cons: It lacks integrations with an asset management tool.

    Overall: I think it's one of the best Help Desk systems around. After others at our organization saw how well it worked for the IT Help Desk, they've asked for their own versions for their departments. We've added three other instances of OS Ticket so far.

    Read More...
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