Alternatives to nGAGEMENT
Compare nGAGEMENT alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to nGAGEMENT in 2024. Compare features, ratings, user reviews, pricing, and more from nGAGEMENT competitors and alternatives in order to make an informed decision for your business.
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Intradiem
Intradiem
Intradiem is the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Our powerful technology acts as an automated manager for the contact center with rules triggered in real-time by actual center conditions. We power over 1.2 billion automated actions annually and have saved our customers over $160 million in the past 2 years. -
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NICE CXone
NICE
NICE CXone is a cutting-edge SaaS-based contact center software that empowers organizations by increasing the quality of leads and reducing the cost of client interaction. Scalable, robust, and built on the foundation of multi-channel ACD and speech-enabled IVR, NICE CXone helps contact centers process inbound support requests and agents to connect seamlessly with their customers through multiple channels that include email, inbound/outbound voice, voicemail, social media, chat, and more. Key features of NICE CXone include CRM integrations, predictive dialers, customer feedback, quality and workforce management, workforce optimization, disaster recovery, network connectivity, and reporting and analytics. -
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Compass
Giift
Compass by Giift is a sales incentive and commission software that helps sales, operations, and people leaders build an engaged and driven workforce with incentive gamification. It is used to manage gamification of incentives, workforce engagement, rewards and recognition and internal communication. Compass by Giift helps to publish the sales programs into fun and interactive games with Game Templates. Tracks the team’s performance live, in real-time. Error-free calculations and on-time disbursals at the click of a button. Enables payments via various payment options, access earning history and transaction details, and provide support on the dispute. Connect dispersed and remote teams. Experience the power of a community with a central communication hub and more. Some of its features are to build calculation logic, Pre-built game templates, Real-time view of performance, Opportunity tracker, Log of earned, redeemed and available values. -
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Engagedly
Engagedly Inc
Engagedly is a fast-paced growth provider and an award-winning performance management solution provider. Built upon best practices and decades of research, Engagedly’s People + Strategy platform is evolving performance management to drive successful organizational outcomes across the globe. Engagedly’s E3 unified platform combines the power of business strategy execution, talent enablement, and employee engagement into one easy-to-use software solution. Today, Engagedly serves more than 300+ customers worldwide, empowering high performance organizations through people + strategy alignment.Starting Price: $8.33 / month / user -
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Rallyware
Rallyware
Rallyware transforms every seller into a top performer with one platform personalizing smart to-dos, learning, and engagement activities – right in the flow of work. Rallyware makes the seller more proactive and engaged using of-the-moment activities tailored just for them, based on their goals, progress, and real-time company KPIs. Every activity on Rallyware’s handheld platform engages the seller while ramping up their sales productivity. Global retailers like Fleet Feet use Rallyware to drive sales +140%, while noted brands like Nike, Casio, and Tupperware trust this platform to be an AI copilot for their sellers, guiding them in everything from learning & development and onboarding to sales incentives. In addition to Rallyware’s highly personalized and gamified experience for sellers, leaders love the platform because it provides actionable intelligence on seller behaviors, reduces operational overhead, and generates measurable business outcomes with cutting-edge AIStarting Price: $60,000/year -
6
Motivarnos
Gamifica
We work with call and contact center operations leaders who are looking for a tool for motivation, recognition and evaluation of the quality / performance knowledge cycle. Oh! And also with gamification. Motivate Us aids your efforts in managing a constant recognition system that includes trivia, badges, and elements of competition that drives performance appraisal while agents have an encouraging environment. Promotes instant update of agent speech and training without taking them offline brings absenteeism rates below 7% decreases AHT by 10% and idle time by 35% Increase the NPS by two points.Starting Price: $20/month/user -
7
Bunchball Nitro
BI WORLDWIDE
Bunchball Nitro: Enterprise-level gamification. One of the easiest and most effective ways to change employee behavior. Tap into the power of gamification to engage your audience - employees, sales teams, channel partners and customers - with BI WORLDWIDE's Bunchball Nitro, the leading enterprise gamification platform. Bunchball Nitro is a cloud-based platform, is specifically designed to help enterprise-level organizations tap into the power of gamification by taking game techniques we know and love – missions, points, badges and leaderboards – and incorporating them into work environments. Integration – Bunchball Nitro is system agnostic, so it can seamlessly connect to anywhere you want engagement. Analytics – Bunchball Nitro's success is centered around advanced analytics used to drive performance and engagement. Bunchball Nitro also allows organizations to make actionable decisions. -
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Snowfly
Snowfly Performance Inc.
Our unique game-driven incentive, gamification, wellness, and engagement approach utilized in conjunction with our innovative software application, motivating rewards, and fully featured incentive services will enable your organization to create, implement, and manage an effective and engaging recognition, reward, and analytics program. Using features like badges, challenges, leaderboards, raffles, and a bunch of automation, you can create YOUR program. Snowfly provides industry module templates that allow you to take our decades of experience and make them your own. Then, add on our consulting and business services and have a program that not only engages your employees, automates your incentives, and provides Gamification but ALSO moves the needle and improves your bottom line. Don't settle on "checking the Gamification" box, use a program that will make a difference that your employees will use for YEARS. Come have some fun with Snowfly!Starting Price: $5.00/month/user -
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Mambo.IO
Mambo Solutions
Use Mambo’s flexible gamification platform to build seamless gamified experiences that engage employees and customers. 100% Customizable. 100% Scalable. 100% Tailored to your needs. The platform’s main value propositions are its flexibility and extensibility. While it is one of the few on-premise gamification platforms available, Mambo.IO also offers a hosted solution for companies who don’t want to manage infrastructure or don’t have specific data handling requirements. The platform can define, track, and reward any behaviour, and includes powerful analytics tools to help you design effective and engaging rewards, levels, missions, or points assigned to any number of custom metrics. It also includes leaderboards to boost competition and allow your users to benchmark their results against their peers’. It incorporates recognizableStarting Price: $0.01/user/month -
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Bravon
Bravon
What is Bravon? Bravon is a cloud solution providing an All-In-One gamification platform improving user journey and experience that you can use in few minutes. Modern digital workplaces require extra effort to communicate and keep everyone connected. Create a single stream of communications that ensures acknowledge and synchronization between everyone. Applying game mechanics to sales or technical tasks to motivate and engage teams or customers, boost performance, increase competition between users, and improve more positive behavior. Make employees passionate about their work with clear goals and paths to success. Make your customers appreciate your brand with a more engaging shopping experience. Make your club members the actives and involved users through motivating challenges and attractive rewards. Drive engagement trough Gamication! Turning learning into a fun and impactful learning experience allowing to increase your rate of completion. -
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SparkPlug
SparkPlug
SparkPlug is the world’s first incentive management platform for frontline employees. Harness the influence of your team with fully-automated sales incentives and effortless vendor-sponsored rewards. Fully-customizable gamification engine. One-click manager and employee signup. Real-time reporting and updates. Dedicated incentive consultant. Integrated vendor-sponsored incentives. Automated, real-time reporting. Measurable campaign ROI. 100% trust and transparency. Eliminate the hassle of facilitating an incentive program while keeping your employees happy and motivated. Track sales in real-time and launch sales incentive programs for the store employees who represent your brand. Focus your efforts and boost your income by doing what you do best: crushing sales and delighting customers. 22% higher average ticket at retailers that incentivize their employees with rewards and commissions. Access to personalized sales data, metrics, and trends.Starting Price: $199 per month -
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Gamify
Intlock
Assign users an identity, based on their real-time usage activity. Reward individuals with points for increased usage. Visualize recent achievements and motivate end users. Inspire friendly competition between colleagues and teams. Personalized next step suggestions to help users level up. Highlight individual and team champions via message bar or webpart. Our sophisticated analytics engine tracks user and team usage and transforms it into points, awards and rankings. Our gamified dashboard visualizes progress and achievements to users and administrators. Consistently targeted metrics drive self and peer competition to make the digital workplace more fun and productive! With GAMIFY’s fun badges and points system, your employees will be excited to use the SharePoint portal and eager to try and outrank their colleagues. Using GAMIFY makes it easier than ever to incentivize users to create and update content. -
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Playlyfe Catalyst
Playlyfe
Catalyst is our next-generation sales productivity app for team leaders. Based out of Bangalore, Playlyfe makes products which help people succeed by driving their inner motivations using gamification. Our journey began in 2014 as an enterprise gamification platform called Playlyfe. It grew out of our lifelong passion for video games, design, and solving hard problems. The gamification platform was recognized among the Top 10 Gamification Platforms in the world by Enterprise Gamification in 2015. Our gamification platform was used by well over half a million people worldwide within 2 years of launch. We created Catalyst - our solution for modern organizations looking to leverage behavioral design, real time analytics, and gamification to transform their workplace culture and achieve ground-breaking results. -
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ZIZO
ZIZO Technologies
At ZIZO, we prioritize employee retention through engaging gamified experiences and personalized feedback. Our advanced gamification platform creates a dynamic user experience similar to video games. Real-time progress bars and interactive incentives actively engage employees, ensuring enhanced job satisfaction. Our approach includes personalized feedback and interactive challenges, delivered through sophisticated software features. This combination not only boosts engagement but also creates a fulfilling workplace environment. At ZIZO, we’re committed to cultivating a stimulating work atmosphere, valuing and motivating every team member, leading to long-term retention and professional growth. At ZIZO, we drive team motivation and engagement through innovative game mechanics and gamification elements. Everyday tasks are transformed into exciting challenges, promoting productivity and teamwork. -
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Gamifics365
Inogic Tech
Gamifics365 is a gamification app that helps to improve user adoption and productivity with engaging games and activities within Dynamics 365 CRM. Create a winning culture within the organization, build team spirit, and enhance the overall performance of CRM users with exciting and fun-filled games. With the right mixture of work and games, create a positive work environment and bid goodbye to all the daily stress and woes. Features: Improve CRM user adoption with exciting games and activities. Define which CRM operations will earn points for the players or teams. Create different types of engaging games like Face-off, Race, and Challenge for players. Create games with fantasy teams where users can encourage and root for their fantasy team players. Bestow badges and rewards to the winners of the games. Join games and track the performance of players or teams through mobile apps. Track and update scores in real-time without any impact on CRM usability and performance. -
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CRM.me
RedLotus
Marketing Automation software helps you nurture prospects and track results. Wonderfully integrated with sales management to help close more deals. Sales Management Software helps you track activities, grow your pipeline, and manage customers. Create beautiful reports that help you make important business decisions. Project Management Software helps your team stay organized, collaborate on tasks, and track progress. Visualize goals and hit milestones. Get things done. Gorgeously designed dashboard that keeps users clamoring for more. Easily track game progress and status. Earn badges, coins, and complete collections. Then turn it in for real rewards. Motivate users and expect results. Sales people love to compete. Stoke the competitive fire in your team and watch your sales grow.Starting Price: $35 per user per month -
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QuoDeck
QuoDeck Technologies
QuoDeck is a revolutionary cloud-based Learning Management System, designed for the next generation of learners. With more than 5 million learners on QuoDeck's cutting-edge platform from Fortune 500 companies, QuoDeck is a mobile-first LMS that uses gaming and gamification to engage and enable enterprise workforces. QuoDeck's AI-powered analytics provides deep insights into learner behavior and patterns. QuoDeck's platform comes embedded with easy-to-use authoring tools. 50+ story templates, 100+ hyper-casual games, badges, rewards, scratchcards, certificates, and leaderboards, all to motivate learners to excel. QuoDeck empowers enterprises to modernize their training effortlessly while ensuring maximum impact that engages all types of audiences from employees and gig workers to vendors and consumers.Starting Price: $99 per month -
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Centrical
Centrical
Go beyond points, badges and leaderboards, use all the mechanisms and strategies that make games exciting and addictive to sustainably drive employee engagement, learning, and performance. Reduce churn and burn. Ensure every employee gets a chance to be a hero daily and sees a clear path to success. Recognize employees instantly for behaviors, processes and activities that drive business results. Drive ongoing excellence. Build and sustain excitement about working towards goals, learning and being a team-player. Employees aren’t automatons. To stay driven, they need a sense of value and purpose. With Centrical, you can make everyone, not just top performers, a hero with personalized challenges, weekly wins and progressing game narratives that chart a clear course to success and development. Associating behaviors with recognition turns them into habits. Centrical uses data from your enterprise applications and compensation management to instantly reward employees for doing what’s right. -
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Pointagram
Pointagram
Engage and motivate by creating a point system, awarding badges, displaying competitions, assigning quests, and opening a reward store. Win a trophy or receive a participant badge. Reward the highest scorer and fuel the players to outperform. Competing individually as a player is rewarding, playing together as a team is a culture booster. Play against other teams or work against the clock! Award badges for earning points, accomplishing specific goals, or to celebrate long-term engagement and loyalty. Players have profile pages to display their collected badges for a sense of pride as well as bragging rights with their fellow players. Share content, create quizzes and surveys. Simplify onboardings, educate on policies, best practices, or ask for feedback to gain insights. Earn points for completing Quests. Gamify the experience. Redeem awarded points in the reward store. Let players save up for their favorite reward. Add a catalog of rewards and set prices. -
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IActionable
IActionable
Employees often don’t know what is expected of them or how well they are meeting those expectations. We make everything crystal clear. IActionable updates in real-time so everyone always know exactly where they stand and what to focus on. Reporting is the first step, but we go further by improving performance using gamification elements to mold and direct behavior. New employees should learn the basics before they dive in. Onboarding allows them to demonstrate basic skills and reinforce training. Goals lie at the heart of our system. You can set up clear objective goals around any metric and interval that makes sense for you. Score is a single number that sums up an employee’s performance. It fluctuates like a credit score and gives an employee a holistic view of their performance. Achievements recognize exceptional performance or long term accomplishments. They are an extra layer of objectives to work towards and are a source of bragging rights. -
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SalesScreen
SalesScreen
SalesScreen is the leading all sales gamification solution. Our platform helps managers engage their sales teams and reps with real-time performance data, dozens of fun competitions, personal milestone celebrations, a reward shop offering real prizes, and streamlined sales coaching that get your team to goal. Key features 🔑 Real-time sales competitions for individuals and teams, and a range of goals and competition formats. 🔑 Fully customizable dashboard and easy-to-read data visualization. 🔑 Interactive feed to share achievements and celebrations, and boost camaraderie. 🔑 Fully customizable reward shop with real prizes and gift cards. 🔑 Coaching module that makes data visibility (call recordings, client testimonials, etc) more intuitive for sales managers to accelerate individual and team success. 🔑 Platform fully supported across web, mobile app, and TV (SalesScreen TV). -
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Gamifier
Gamifier
Improve your CRM engagement in as little as 20 days! Running out of cards to motivate your team? Sometimes, keeping your sales team fully engaged and productive can get the best of you. Yes… of you, accomplished and junior sales managers alike. Leave the carrots and sticks in the barn Your pipeline is your lifeline. And keeping it updated can take tens, if not hundreds, of daily CRM updates. We get that but, self-motivation beats incentives… and it surely beats micro-managing. Wouldn’t you prefer a fun way to promote good CRM habits, that involves less policing from your side? Culture trumps everything. You want to hold on to your good salespeople for as long as you can. But with the wrong culture, even your most loyal members will eventually start leaving. And you know what comes next… an endless cycle of recruiting, onboarding and ramp-up. Wouldn’t you like to have a sustainable way of making your workplace a little more fun but also result oriented?Starting Price: $14 per user, per month -
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iStrives
iStrives
Easy to set-up dashboards that gives every level in a team clear visibility of targets and results. Multi-layer recognition and gamification to motivate, reward and recognize your teams. Full suite of badges, trophies, likes, star rating and cash Incentive tool. Instantly drive focus with simple target setting, leaderboards, performance tracking, competitions and reward mechanics. Select as many metrics you need, set the targets and define what is good, average or bad. With just a click see the details behind the scorecard. Drill down to an individual team member’s performance and filter results by time period to get the view you need. See the performance at all levels through progress tracking screens. View top performers, overall achievements or individual results using the dashboard. Track every element behavior and its development across all the gamification mechanics.Starting Price: $15 per user per month -
24
Spinify
Spinify Pty Ltd
Spinify is #1 in Sales Gamification! Tired of whiteboards in your office that are almost always out of date? Got TVs in your office but wish you could use them for sales gamification? Spinify has designed 1000s of layouts allowing to make beautiful competitions and leaderboards within minutes. Creating friendly competitions that drives activities and outcomes overnight. Best of all celebrate when players hit their goals with engaging YouTube music videos. Work has never been so much fun to succeed. Free trial, super easy to setup. All major CRMs including salesforce, google sheets, excel all supported. Ready to gamify your office today? We are here to help!Starting Price: $15.00/month/user -
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Hurrah! Leaderboard
CRMGamified
Hurrah! Leaderboards is a fun performance broadcasting software for teams of all kinds. It uses gamification mechanics to boost your teams' motivation and outcomes by providing real-time recognition and metrics. Our leaderboard software connects directly to your CRM or other databases. Make your own leaderboards and start sharing live, fully customized KPIs, communications, and custom media to every team member no matter where they are. Hurrah! puts a spotlight on data to incentivize user adoption and significantly improve data quality. This means getting the insights you need faster and more reliably. Companies that recognize achievements and invest in employee engagement are more likely to retain top talent and spend less on hiring and training. Connecting daily activities with results in real time reinforces key behaviors and boosts team performance. Whether in-house, or working remotely, Hurrah! lets teams celebrate each members achievements together. -
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Ambition
Ambition
The #1 sales performance software, Ambition transforms sales teams into powerful revenue engines. From coaching and analytics to TVs and contests, our tools make it easy for sales leaders to draw smart insights from data, and to create a culture of success on the sales floor — so that every rep can drive revenue in a measurable, meaningful way. Manage and measure what matters across multiple roles or segments. Ambition delivers visibility and insights to managers while also empowering reps to exceed goals and prioritize their activity. Share Insights, smart alerts, and key trends to the right person, in the right place, and at the right time. Customizable Ambition Workflows and deep integrations power real-time recognition and notifications. Develop and manage your teams with consistent, customizable metric-based coaching programs. Ambition's powerful coaching suite allows sales and enablement leaders to maximize team performance. -
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Trivie
Trivie
Trivie helps people work more efficiently by empowering them to remember training and critical communications. Through a self-service, AI-powered, and gamified platform training managers and people leaders can quickly and easily increase their team's knowledge retention. With happy customers across safety, compliance, customer success, sales, change management, digital transformation, and many more, Trivie is the quickest, easiest, and most engaging way to help your employees transition from training to learning.Starting Price: $4.00/month/user -
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ClearView
ClearView
Each of the tools used in a contact center provide a very specific reading about the health of your operation; each reading prompting a distinct course of action. ClearView is the single source of truth for all these disparate readings, allowing you to spend less time generating reports and more time generating results. You know when you’re driving to work, talking on the phone and eating a breakfast burrito at the same time? You inevitably start to drift off the road, and real-time feedback from the “rumble strips” provokes an adjustment in behavior. ClearView provides that virtual rumble strip to your employees, alerting them of unproductive behavior to keep teams on track. Traditionally, reports are only sent to management teams and then cascaded to agents somewhat infrequently as an afterthought. Today’s call center agent isn’t just capable of reading reports but thrives on it. With ClearView, agents are always up to speed on performance so you can focus on the wildly important. -
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Aspect Workforce
Aspect, an Alvaria Brand
Elevate your employee engagement and maximize contact center productivity without increasing cost. Aspect Workforce (formerly Alvaria Workforce & Aspect Workforce Management) gives you the tools your organization needs to maximize efficiency, monitor, improve and reward agent performance and reduce turnover. Starting with our market-leading workforce optimization capabilities, the WEM Suite adds employee-centric agent experience capabilities such as game mechanics. The result of this combination is the most powerful, most comprehensive workforce engagement solution in the market. Employ Aspect Workforce to get the most from your contact center technology, whether your team is working on-site, remotely on-the-go or in a work-from-home setting. Choose the tools you need from our WEM portfolio and start achieving high-quality customer interactions, better customer experiences and more engaged agents — all at a lower operating cost. -
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Aspirly
Aspirly
Your all-in-one platform for employee engagement and performance management. Maximize your team’s productivity while working remotely A 360-degree platform that leverages the power of gamification to BOOST your team’s motivation & performance – in sales, development, customer support, and management. Boost team culture by adding friendly competition and show users how they compare to their peers. This will help you boost employee motivation to perform, learn, and build new habits. Set goals for your team and watch them race to accomplish them faster and get better results than anyone. Build levels, set targets, and assign missions that will skyrocket productivity. Make your employees feel noticed and appreciated by sharing & visualizing their accomplishments. Nothing motivates a person more and feels better than being complimented publicly. Enable your employees to work as a team to achieve mutually beneficial goals, tasks and share their achievements. -
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DVSAnalytics
DVSAnalytics
DVSAnalytics delivers secure call recording and screen recording solutions, engineered to adapt to your organization’s specifications and scale with your growth. Improve customer service, maintain compliance, reduce risk and liability, settle disputes, verify customer orders and gain key insights. Analytics by DVS provide greater insight into your contact center. DVS Speech Analytics converts audio recordings into searchable data to deliver rich business intelligence about your business and customers. Desktop Analytics uses metadata from third-party applications, such as CRM platforms or communication platforms to categorize interactions in ways meaningful to your business. DVSAnalytics quality management provides evaluation and coaching tools to continuously improve the outcome of each customer interaction. Review interactions, trigger automated coaching based on evaluations, and motivate agents with easy contest management. -
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LevelEleven
LevelEleven
Drive the behaviors that lead to sales and customer retention with personalized scorecards, real-time TV broadcasts, and data-driven coaching. Foster healthy competition among your team. Sales contests motivate your sales team through gamification that publicly recognizes performance. You’ll maximize productivity and energize your team in a way that provides lasting results. Get your team focused on the behaviors that drive revenue, customer experience, and business results with performance scorecards. Find out immediately if they are falling off pace with real-time KPI tracking as they update Salesforce. LevelEleven empowers leaders and reps like you to course-correct sooner so your team can get back on track and achieve its goals. Develop your front-line sales teams faster with actionable feedback delivered consistently in one easy-to-use system. Enhance your sales coaching with customizable templates to unlock your team’s potential. -
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C2Perform
C2Perform
A full suite of performance management and employee engagement tools - all under one roof. Improve your customer experience with a connected set of quality, coaching, learning and knowledge tools. Automatically recognize milestones and reward achievements, make it easier to communicate, create contests, get insights into your team’s pulse and more to engage your employees. Everything you need is in one platform, at a price that’s less than you’d pay for a lot of single-solution tools. (Oh, and no more spreadsheets.) No more spreadsheets. No need to manage employees across multiple platforms (and pay for them). Not to mention trying to pull data from all those platforms to give you a view of what’s going on. You’ve got everything you need to improve performance and engage your teams in C2Perform. -
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Newwe
Newwe
New normal at work needs a whole new way to Collaborate, Engage, Measure and Reward. Newwe is an Employee Experience platform delivering the future of work. Provide real-time data driven analytics to improve productivity, performance, utilization, transparency, and motivation of employees. Platform is flexible to integrate with the pre-existing applications in your organization and provides a single view role-based dashboard allowing you to track the utilization and progress of each activity. Build an engaged hybrid workforce and get real-time insights into the pulse and health of the organization by empowering your employee's to work autonomously. Harness the power of instant gratification in the workplaces for improved performance and ROI.Starting Price: $5.00/month/user -
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Knetik LMS
Knetik
Allow faithful fans to upload content and form questions and answers, all with the purpose of helping new players to learn the game faster and smoother. The Knetik Learning Management System can handle different types of content as well as questions and answers, with gamification to reward study. Focus on your gameplay while the Knetik Cloud offers full badging, leaderboards, and other social proof support for your community. Track how much users engage with your game through reporting features, and change your gamification on the fly for any new ideas you come up with. Integrate real-to-virtual currency transactions using the Knetik Wallet. Players can make micro-transactions with real money to buy in game skins, characters, and features, while you keep the profit. Gain another reliable source of income by turning your app into a messaging platform for your businesses. Users with your app can receive deals from covered retailers through the app. -
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SelfDrvn
SelfDrvn Entreprise
SelfDrvn is the only Employee Experience Tech Vendor headquartered in Asia included in the Gartner Hype Cycle for Human Capital Management Tech and Digital Workplace from 2018 to 2020. We are an all-in-one platform that applies Analytics, Gamification and ‘Digital Nudges’ to improve Engagement, Learning, Collaboration and Performance of your hybrid workforce. The lack of learning culture affected the sales agents’ ability to advise customers, resulting in declining branch sales. The lack of connectivity between HQ and branches meant challenges in knowledge sharing and interdepartmental collaboration. High performers not recognized in meaningful ways, impacting sales growth.Starting Price: $4.20 per user per month -
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RapL
RapL
RapL is the platform for bite-sized workplace learning. Personalized, adaptive, and reinforced learning. Empower every employee, and accelerate business outcomes. Engaging and convenient. Fast to implement and easy to manage, with proven performance. Learning is specific and customized to both your business and each learner. Spaced repetition increases knowledge Retention and mastery. Hierarchy-based real-time analytics by region, department, and group. Deliver bite-sized easy-to-consume illustrated learning topics. Leaderboards and badges keep employees motivated and engaged. Multi-lingual, fast, and easy to deploy globally at scale with enterprise security. RapL is the best training platform and solution for your distributed workforce. Gamified and personalized learning scalable for global use. Get started in minutes, across mobile and desktop. Choose from thousands of ready-to-use scenarios. We can also help you create what you need from scratch. -
38
TelStrat WFO
Serenova
TelStrat WFO provides world-class workforce optimization functionality via an easy-to-use interface. Engaging and managing your teams well is essential to optimizing your biggest investment and exceeding customer expectations. A workforce optimization program – supported by the right software – is the answer. And Serenova offers that solution through on-premises and cloud WFO software. Accurately and easily schedule skilled agents to meet service levels. Predict future requirements and use wizard tools for simple forecasting. Let agents enter schedule preferences and see performance via the My Time web-based agent portal and mobile app. Improve agent motivation and performance using gamification features. -
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A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers. Boost engagement, collaboration and operational effectiveness for customer success. Design better experiences, activate agent potential and support new ways of working. Explore patterns and trends, extract meaningful insights and act with confidence. Reduce IT dependency and ensure ongoing success with a reliable and secure platform. Stay ahead of changing customer expectations with complete voice and digital channel support, intelligent routing and proactive self-service options. Delivering great customer experiences means empowering agents with a powerful combination of tools built to save time and optimize results. Gain complete visibility, capture insights, and act faster to optimize customer experiences. Customizable reports minimize the effort required to manage and monitor your contact center.
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40
Arcade
Arcade Solutions
Connect, close, and celebrate with enhanced gamification. Motivate your sales teams, boost employee engagement, and enhance revenue performance with team games and incentives that drive results. Easily maximize team building and employee performance with gamification. Integrate your data and establish goals to knock out company objectives. Incentivize and reward your sales reps across multiple locations with team building games that elevate employee performance. Access data and insights that enhance team building. Take advantage of performance management and feedback reporting to drive decisions. -
41
Calabrio ONE
Calabrio
Calabrio ONE gives you the complete toolset to unlock the tremendous value buried within your customer interaction data and use it to transform your entire business. One seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools deployed how you choose—in the cloud, on-premises, or in a hybrid environment. Capture every customer interaction across all channels. Extract predictive and prescriptive insights. Elevate customer experiences, improve employee engagement and increase operational efficiency. Then, extend customer-centric strategies across the business to accelerate sales, drive innovation and move your business forward. Capture every interaction. Hear every voice. Record every call, every time. Seamlessly integrate Calabrio ONE with best-of-breed channel systems. Create a central command center for your contact center. -
42
Talkdesk
Talkdesk
Create a seamless customer journey across channels that is fast and frictionless. Explore our automation-first solutions with AI for every day. Each year, we release hundreds of new features, solutions, and integrations to keep our platform ahead of customer experience technology and trends. Our automation-first customer experience solutions leverage Talkdesk AI to optimize your most critical customer service processes. You don’t have to take our word for it. Read, listen, and watch how our customers make their customers happy. Elevate your customer service experience with CX Cloud – a full set of enterprise-level, integrated, CX applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics – all on a unified cloud-native platform. Delight your agents with an intuitive UX and make your contact center agile by easily configuring every aspect of CX Cloud, from IVR routing rules to the agent workspace.Starting Price: $45 per month -
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SellPro
SellPro
SellPro empowers retailers and retail brands to foster a knowledgeable, loyal, and motivated workforce through ongoing engagement. The platform fuses micro-learning and gamification with rewards, communications tools, job aids and more in a modern app that retail personnel want to use every day. SellPro administration and content management are made easy through automation, actionable analytics and an intuitive online interface that takes only minutes to master. SellPro is a perfect fit for: - Retailers looking for a one-stop SaaS solution to help engage, train, reward and inspire their workforce. - Product brands selling non-commodity products and services through the retail channel.Starting Price: $295 per month -
44
Battlejungle
Ambada
The easiest way to supercharge employee engagement for HR professionals who want to take employee motivation to the next level. Create, Manage & Track gamified company events at scale. Motivation is a key to keep your best players inside your team. Your events and challenges is the easiest way to boost the enjoyment at work and keep your top talent’s motivation high. Create & Publish events with one click and monitor the entire process online. Generate a landing page with a registration feature, automatically. No need for extra website building or programming, so you can focus on the success of your upcoming event, only. Battlejungle makes your events and engagement activities exciting and entertaining. Formal introductions are left for business meetings, Battlejungle is a place of enjoyment! Collectibles, trophies, badges and all! Game on! Create fun and excitement around the workplace through our pre-planned thematic virtual and real-life tournaments or challenges.Starting Price: $1 per month -
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Gamifyou
Gamifyou
Our gamification platform aligns both corporate and personal goals, creating an engaged community of loyal players. By stimulating healthy competition and creating meaning for the players, gamification drives continuous improvement for the players and the people around them. We encourage people to get involved and motivated towards achieving their goals. For that, players just need to take a device out of their pocket and play. Through some gamification metrics like challenges, points, rankings, etc., gamification can inspire and motivate people to change their behaviours. Besides motivating and engaging people to change their behaviours, gamification recognizes and rewards people for their actions. Through gamification it is possible to make decisions based on data, using only perception and intuition. Involve your team through gamification. Communication, feedback and team involvement transformed into data. -
46
GamEffective
GamEffective
Accelerate worker performance and digital innovation with GamEffective, a next-generation enteprise gamification software. GamEffective users the principles of behavioral psychology, motivation and gamification to support sales, customer service, social collaboration and employee Learning. With GamEffective, employees can easily see their targets, benchmarks, and achievements. The platform also includes advanced gamification features such as narratives, engagement automation, and more. -
47
Scorebuddy
Sentient
Empower Contact Center Managers, Quality Managers and Customer Service Agents to manage customer experience using a single platform built around flexible scorecards that grows and adapts to your organization’s evolving needs. Allowing you to make decisions about where to focus your quality management resources. Engage and upskill your agents with dashboards that provide immediate feedback. Deliver targeted training & coaching using a full-service LMS to fill knowledge gaps. Take advantage of the depth of experience of our team who continues to deliver innovative quality management solutions. We understand your challenges and develop solutions that address the dynamic landscape of customer service. Scorebuddy delivers measurable, positive change to contact centers worldwide. Scorebuddy needs the contact information you provide to contact you about our products and services.Starting Price: $159 per month -
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Verint Workforce Engagement
Verint
Leapfrog the competition with AI-powered tools built for the future of your workforce. Engage and manage your contact center, back office and branch teams. Today’s workforce includes humans and bots handling multiple complex requests across diverse channels and multiple locations. With Workforce Engagement, you can: Balance employee schedule flexibility with optimal staffing levels Measure and improve the quality and compliance of interactions Gather rich insights about conversations across all engagement channels Provide AI-powered assistance in real-time for optimal outcomes Verint Workforce Engagement is a Customer Engagement Platform with AI and automation at its core providing best of breed capabilities to manage, analyze, and improve customer engagements. A platform that is designed for the hybrid workforce, spans all customer engagement use cases instead of just the contact center, and is built on an open architecture. -
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Arkis
Arkis
Arkis is a cloud-based Agent Performance Enhancer suite that enables the contact center to focus on behaviors that lead to better results. Features include Dashboard Reporting, Learning Management, One-on-One coaching, and Knowledge Management. Reduce time to competency and increase retention, measure agents KPI performance goals across multiple systems, deliver needed compliance training and provide agents fast access to knowledge articles while on a call. Manage the one-on-one coaching session process with ease. Arkis Coaching Management is designed to initiate, schedule and manage this essential practice. Use our best-practise templates, or create your own, to deliver a consistent, high quality coaching experience.Starting Price: $5 per user per month -
50
storm Cloud Contact Center
Content Guru
Content Guru’s cloud customer engagement and experience solution storm® services hundreds of the world’s largest organizations. Providing businesses from a variety of sectors with a comprehensive, user-friendly interface, storm offers an effortless solution to resolving queries and issues without losing the quality of service that customers expect. storm integrates seamlessly with third-party databases, overlaying existing infrastructure with the unlimited capabilities of storm to unify disparate systems and enhance customer experience. storm helps hundreds of the world’s largest organizations deliver great customer experiences. Building on the core cloud contact center product set of IVR, ACD, omni-channel support, and more, users have access to a range of cutting-edge modules, ensuring that their customer and agent experiences are optimized. storm provides a range of native functionality, including WFM and CRM tools.