Audience
Customer support operations
About C2Perform
A full suite of performance management and employee engagement tools - all under one roof. Improve your customer experience with a connected set of quality, coaching, learning and knowledge tools. Automatically recognize milestones and reward achievements, make it easier to communicate, create contests, get insights into your team’s pulse and more to engage your employees. Everything you need is in one platform, at a price that’s less than you’d pay for a lot of single-solution tools. (Oh, and no more spreadsheets.) No more spreadsheets. No need to manage employees across multiple platforms (and pay for them). Not to mention trying to pull data from all those platforms to give you a view of what’s going on. You’ve got everything you need to improve performance and engage your teams in C2Perform.
Other Popular Alternatives & Related Software
iTacit
Connects your employees to everything they need to do their job. More than just an employee app, iTacit puts email-free messages, training, a social intranet, digital forms, checklists and more into the hands of your front-line. Company culture starts with better engagement from hiring all the way through to employee retention. With iTacit, you can streamline recruiting, onboarding, training, and set performance goals and standards. Keep a finger on the pulse of your workforce. Equip your team with tools and training to excel, and watch them grow. iTacit can help to reduce or eliminate in-person training, track compliance and provide independent learning paths for employees. Challenged by a large front-line workforce and multiple teams working together? If your business and customer success relies on a skilled workforce, you already get the challenges of segmenting communication, managing compliance records and more.
Learn more
Engagedly
Engagedly is an AI powered talent management platform that helps organizations connect performance, learning, talent mobility, employee engagement, recognition, and people analytics in one unified experience. Powered by Marissa, its AI SuperAgent, Engagedly brings intelligence across every module to help leaders uncover insights, support employee growth, strengthen workforce readiness, and turn people strategy into meaningful action. Built for both desk based and frontline teams, its flexible modules, automation, and integrations help organizations create a connected employee experience. Trusted by organizations worldwide, Engagedly helps build high performing teams, improve engagement and retention, and drive measurable business outcomes.
Learn more
Guru
Guru is the AI Source of Truth for your company.
It’s an AI knowledge platform that connects everything your teams know—across chats, docs, and apps—into one trusted layer that delivers cited, permission-aware answers everywhere you work.
Guru automatically connects to tools like Slack, Teams, Google Drive, Confluence, Salesforce, Zendesk, and more, so employees and AI assistants can access verified knowledge directly in their workflow.
Every answer shows where it came from, inherits existing permissions, and stays accurate automatically through built-in verification and expert updates.
By connecting knowledge, making it accessible everywhere, and keeping it trustworthy automatically, Guru eliminates manual searches and ensures everyone—human or AI—works from the same truth.
Learn more
livepro
livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service, livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents, not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down. Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%. Improved Staff Engagement and Induction-Training Periods cut by 50% or more. Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data.
Learn more
Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
C2Perform
Founded: 2015
United States
www.c2perform.com
Videos and Screen Captures
Other Useful Business Software
Fully Managed MySQL, PostgreSQL, and SQL Server
Cloud SQL handles your database ops end to end, so you can focus on your app.
Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
C2Perform Frequently Asked Questions
C2Perform Product Features
Call Center
Blended Call Center
Campaign Management
Inbound Call Center
Outbound Call Center
Call Logging
Call Recording
Call Scripting
Database
Escalation Management
IVR / Voice Recognition
Manual Dialer
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics