Audience
Companies searching for a solution to manage and improve their customer service operations
About ZaiLab
Empower your team to speak to your customers from anywhere. Zailab’s cloud-based platform keeps track of your client conversations on every channel and gives you the insights that you need to manage your team remotely. Real human connection shouldn’t be lost when your organization scales. Give your agents the customer insight that they need to build authentic relationships and provide world-class customer service. With level-1 PCI/GDPR compliance and a 99.9% uptime record, we take great care in ensuring that your business and data is protected at all times. Implement your contact center in less than a week. With a dedicated implementation and training team, you’ll go from demo to hello in no time. Our team of support specialist are dedicated to solving your technical challenges in record time. At Zailab we believe in finding sustainable solutions to customer challenges.
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Pricing
Starting Price:
$1 per month
Free Trial:
Free Trial available.
Integrations
Company Information
Zailab
Founded: 2013
Ireland
www.zailab.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
ZaiLab Frequently Asked Questions
ZaiLab Product Features
Call Center
Blended Call Center
Supported
Call Logging
Supported
Campaign Management
Supported
Escalation Management
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Call Recording
Not Supported
Call Scripting
Not Supported
Database
Not Supported
IVR / Voice Recognition
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
Real-time Chat
Not Supported
Reporting/Analytics
Not Supported
