Audience

Sales and customer service enablement tool that will make a company's team more productive and empower them to have better human interactions

About StitchView

With StitchView, you’ll instantly see context – relevant customer information across all your apps in one workspace view. Access to more applications and data shouldn’t slow you down. Eliminate the redundancy in the searching, input, and sharing of data across multiple applications. Load and sync information across your entire view. Assemble and save optimized workspace views with groups of apps in a layout suited for a one-screen-glance workflow. Easily search and launch specific apps, views, and data all from one place. Save significant time by reducing redundant search across multiple applications. Managers can create and distribute custom workflows and app views to their team to foster better process and deliver consistent results. Trigger a series of predefined workflow actions to automate the visibility of contextually-relevant customer data and take real-time action. Drag and drop data from one app to another to selectively share context.

Integrations

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Company Information

StitchView
Founded: 2010
United States
www.stitchview.com

Videos and Screen Captures

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Product Details

Platforms Supported
Windows
Mac
Training
Live Online
Support
Phone Support
Online

StitchView Frequently Asked Questions

Q: What kinds of users and organization types does StitchView work with?
Q: What languages does StitchView support in their product?
Q: What kind of support options does StitchView offer?
Q: What other applications or services does StitchView integrate with?
Q: What type of training does StitchView provide?

StitchView Product Features

Call Center

Blended Call Center Supported
Campaign Management Supported
Inbound Call Center Supported
Manual Dialer Supported
Outbound Call Center Supported
Queue Management Supported
Real-time Chat Supported
Call Logging Not Supported
Call Recording Not Supported
Call Scripting Not Supported
Database Not Supported
Escalation Management Not Supported
IVR / Voice Recognition Not Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Reporting/Analytics Not Supported

Customer Service

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Supported
Email Management Supported
Live Chat Supported
Queue Management Supported
Social Media Integration Supported
Workflow Management Supported
Knowledge Base Not Supported
Performance Metrics Not Supported
Self Service Portal Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported

Integration

Dashboard Supported
ETL - Extract / Transform / Load Supported
Multiple Data Sources Supported
Web Services Supported
Metadata Management Not Supported

Sales Enablement

Contact Management Supported
Document Management Supported
Lead Management Supported
Meeting Management Supported
Proposal Management Supported
Training Management Supported
Collaboration Not Supported
Content Management Not Supported
Goals / Quota Management Not Supported
Performance Management Not Supported
Presentation Management Not Supported
Territory Management Not Supported

Sales Force Automation

Call Management Supported
Campaign Management Supported
Contact Management Supported
Contract Management Supported
Customer Database Supported
Field Sales Management Supported
Lead Management Supported
Opportunity Management Supported
Proposal Generation Supported
Channel Management Not Supported
Commission Management Not Supported
Email Marketing Not Supported
Performance Metrics Not Supported
Referral Tracking Not Supported
Sales Forecasting Not Supported
Territory Management Not Supported

Workflow Management

Access Controls/Permissions Supported
Business Process Automation Supported
Calendar Management Supported
Customizable Dashboard Supported
Document Management Supported
Forms Management Supported
Graphical Workflow Editor Supported
No-Code Supported
Task Management Supported
Third Party Integrations Supported
Workflow Configuration Supported
Approval Process Control Not Supported
Compliance Tracking Not Supported
Configurable Workflow Not Supported
Mobile Access Not Supported