Audience

Enterprise marketing, product, design, and customer experience teams seeking fast, reliable, and scalable human insight solutions to drive customer-centric business growth

About UserTesting

UserTesting is a leading human insight platform designed to help enterprises capture authentic customer feedback at scale. It leverages a global network of participants and AI-driven analysis to deliver fast, actionable insights across marketing, product, design, and customer experience teams. The platform enables companies to test anything from messaging and creative assets to product features, reducing guesswork and maximizing ROI. UserTesting supports enterprise-grade compliance standards including SOC 2, GDPR, and HIPAA to ensure privacy and security. Trusted by world-renowned brands like Walmart, Microsoft, and Wells Fargo, it drives measurable business outcomes such as increased revenue, faster innovation, and reduced risk. UserTesting empowers organizations to put the real voice of the customer at the center of their decision-making.

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Pricing

Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 4.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.0 / 5
support 3.0 / 5
More Reviews for UserTesting Write a Review

Company Information

UserTesting
Founded: 2007
United States
usertesting.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online

UserTesting Frequently Asked Questions

Q: What kinds of users and organization types does UserTesting work with?
UserTesting works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does UserTesting support in their product?
UserTesting supports these languages: English.
Q: What kind of support options does UserTesting offer?
UserTesting offers support via phone support and online.
Q: What other applications or services does UserTesting integrate with?
UserTesting integrates with: Adobe XD, Atlassian Rovo, axe Auditor, Condens, Desktop.com, Figma, Google Calendar, Grok Bot, Jira Work Management, Jira, Microsoft Outlook, EnjoyHQ, Pendo, Rally, Shift, Slack, and Trello.
Q: What type of training does UserTesting provide?
UserTesting provides training in the form of documentation, live online, webinars, and in person.
Q: Does UserTesting offer a free trial?
Yes, UserTesting offers a free trial.

UserTesting Product Features

AB Testing

Audience Targeting Supported
Test Scheduling Supported
Campaign Segmentation Not Supported
Funnel Analysis Not Supported
Heatmaps Not Supported
Landing Pages / Web Forms Not Supported
Multivariate Testing Not Supported
Split Testing Not Supported
Statistical Relevance Analysis Not Supported
Surveys Not Supported
Visual Editor Not Supported

Customer Experience

Survey Management Not Supported
Customer Segmentation Not Supported
Action Management Not Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Sentiment Analysis Not Supported
Analytics Not Supported
Dashboard Not Supported
Multi-Channel Collection Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Mobile App Testing

Functional Testing Supported
Performance Testing Supported
Usability Testing Supported
Installation Testing Not Supported
Interruption Testing Not Supported
Memory Testing Not Supported

UX

For Mobile Supported
For Websites Supported
Prototyping Supported
Screen Activity Recording Supported
Unmoderated Testing Supported
Usability Testing Supported
User Journeys Supported
User Research Supported
Animation Not Supported
Heatmaps Not Supported

Usability Testing

A/B Testing Not Supported
Annotations Not Supported
Audience Targeting Not Supported
Heatmaps Not Supported
Moderated Usability Testing Not Supported
Quantitative Metrics Not Supported
Reporting / Analytics Not Supported
Surveys and Feeback Not Supported
Video Recording / Transcription Not Supported
Mobile Testing Not Supported
Prototype Testing Not Supported
Remote User Testing Not Supported
Impression Testing Not Supported

UserTesting Additional Categories

UserTesting Verified User Reviews

Write a Review
  • An UserTesting User
    Technical Support Analyst
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design 4 out of 5 stars
    Ease 4 out of 5 stars
    Features 4 out of 5 stars
    Pricing 3 out of 5 stars
    Support 3 out of 5 stars
    Probability You Would Recommend? 9 out of 10

    "Easy to get quick understandings for everyday life"

    4 out of 5 stars Posted 2021-01-14

    Pros: I like exactly how Usertesting takes customer feedback and also implements adjustments to the item to make it more user friendly. I look like a valuable customer to them. In addition, it is a very quick and easy way to get answers to help educate training courses or next steps.

    Cons: The product is expensive. Also, not all features are as easy to use as I would like them to be. Therefore, it may take even longer than necessary to establish a test, due to the fact that there are not as many shortcuts available yet. Still, they listen to customers and implement changes quickly.

    Overall: Negotiate the price. I work at various locations in my company as a user analyst. This platform allows me to match the research study so that item managers and designers really feel empowered to win with consumers, as well as questioning concerns to educate their work. Likewise, it helps us to make competitive assessments quickly and use exams.

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