UserTesting4.0 out of 5 stars |
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About
Lyssna (formerly UsabilityHub) is a user research platform that enables you to test designs with real users to gain audience insights.
Intuitive and easy to use, Lyssna provides fast, actionable feedback so teams can quickly iterate and improve their designs. With flexible pricing, it’s cost-effective to access valuable user insights. Testing tools include five second, first click, navigation, preference and tree testing, card sorting, surveys, & Figma prototype testing.
Key features:
Participant recruitment: Test with your own users or a panel of 690,000+ people across 120+ countries and 35+ demographics
Interviews: Manage from planning to transcription
Observer rooms: Let stakeholders watch interviews live
Recordings: Capture audio, screen, and/or camera
Mobile testing: Record screen, audio, and camera on mobile devices
Live website testing: See where and why users struggle
MCP server: Connect your research to AI tools
Spaces & Wallets: Centralize research & budgets
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About
UserTesting is a leading human insight platform designed to help enterprises capture authentic customer feedback at scale. It leverages a global network of participants and AI-driven analysis to deliver fast, actionable insights across marketing, product, design, and customer experience teams. The platform enables companies to test anything from messaging and creative assets to product features, reducing guesswork and maximizing ROI. UserTesting supports enterprise-grade compliance standards including SOC 2, GDPR, and HIPAA to ensure privacy and security. Trusted by world-renowned brands like Walmart, Microsoft, and Wells Fargo, it drives measurable business outcomes such as increased revenue, faster innovation, and reduced risk. UserTesting empowers organizations to put the real voice of the customer at the center of their decision-making.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies and teams searching for a remote user research platform
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Audience
Enterprise marketing, product, design, and customer experience teams seeking fast, reliable, and scalable human insight solutions to drive customer-centric business growth
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$165 per month
Free plan: Generous free plan with three seats and access to research methods such as card sorting, first click tests, five second tests, navigation tests, preference tests, prototype testing, surveys, tree testing, and user interviews.
Growth: Starting at $165/month (paid annually). Includes everything in the Free plan, plus five seats, in-depth studies, AI-generated summaries, and Live website testing. Enterprise plan: Pricing is tailored to your company and includes everything on the Growth plan, plus unlimited collaborators, security audits, and additional security integration. Panel responses are pay-as-you-go for all plans.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationLyssna
Founded: 2008
Australia
lyssna.com
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Company InformationUserTesting
Founded: 2007
United States
usertesting.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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UX Features
Animation
Not Supported
For Mobile
Supported
For Websites
Supported
Heatmaps
Supported
Prototyping
Not Supported
Screen Activity Recording
Supported
Unmoderated Testing
Supported
Usability Testing
Supported
User Journeys
Not Supported
User Research
Supported
Usability Testing Features
A/B Testing
Supported
Annotations
Not Supported
Audience Targeting
Supported
Heatmaps
Supported
Impression Testing
Not Supported
Mobile Testing
Supported
Moderated Usability Testing
Supported
Prototype Testing
Supported
Quantitative Metrics
Not Supported
Remote User Testing
Supported
Reporting / Analytics
Supported
Surveys and Feeback
Supported
Video Recording / Transcription
Supported
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UX Features
Animation
Not Supported
For Mobile
Supported
For Websites
Supported
Heatmaps
Not Supported
Prototyping
Supported
Screen Activity Recording
Supported
Unmoderated Testing
Supported
Usability Testing
Supported
User Journeys
Supported
User Research
Supported
AB Testing Features
Audience Targeting
Supported
Campaign Segmentation
Not Supported
Funnel Analysis
Not Supported
Heatmaps
Not Supported
Landing Pages / Web Forms
Not Supported
Multivariate Testing
Not Supported
Split Testing
Not Supported
Statistical Relevance Analysis
Not Supported
Surveys
Not Supported
Test Scheduling
Supported
Visual Editor
Not Supported
Mobile App Testing Features
Functional Testing
Supported
Installation Testing
Not Supported
Interruption Testing
Not Supported
Memory Testing
Not Supported
Performance Testing
Supported
Usability Testing
Supported
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Integrations
Figma
Supported
Google Calendar
Supported
Microsoft Outlook
Supported
Adobe XD
Not Supported
Claude
Supported
Claude Duet
Supported
Condens
Not Supported
Desktop.com
Not Supported
EnjoyHQ
Not Supported
Grok Bot
Not Supported
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Integrations
Figma
Supported
Google Calendar
Supported
Microsoft Outlook
Supported
Adobe XD
Supported
Claude
Not Supported
Claude Duet
Not Supported
Condens
Supported
Desktop.com
Supported
EnjoyHQ
Supported
Grok Bot
Supported
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