Audience

Product managers, UX researchers, marketers, and customer experience teams at enterprises seeking an AI-powered platform to centralize, analyze, and act on customer feedback for faster, better product decisions

About Dovetail

Dovetail is an AI-native customer intelligence platform that transforms customer conversations, documents, and surveys into actionable insights to drive better product decisions. It automatically analyzes call transcripts, survey responses, support tickets, and feedback to deliver fast, accurate reports that empower teams across product, marketing, sales, and customer experience. With integrations into Slack, Microsoft Teams, and popular tools like Notion and Zapier, Dovetail brings the voice of the customer directly to where teams work. The platform supports recruiting verified consumers and professionals for research, making customer feedback collection efficient and scalable. Trusted by Fortune 500 companies like Amazon, Deloitte, and Atlassian, Dovetail helps build a culture of customer-centricity through continuous insight sharing. Its AI-powered features reduce manual workload and accelerate understanding of user needs.

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Pricing

Starting Price:
$29/user/month
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Dovetail Research
Founded: 2017
Australia
dovetail.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online

Dovetail Frequently Asked Questions

Q: What kinds of users and organization types does Dovetail work with?
Q: What languages does Dovetail support in their product?
Q: What kind of support options does Dovetail offer?
Q: What other applications or services does Dovetail integrate with?
Q: What type of training does Dovetail provide?
Q: Does Dovetail offer a free trial?
Q: How much does Dovetail cost?

Dovetail Product Features

Experience Management

Action Management Not Supported
Analytics Not Supported
Customer Segmentation Not Supported
Dashboard Not Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Insight Engines

AI / Machine Learning Not Supported
Augmented Analytics Not Supported
Data Aggregation Not Supported
Data Classification Not Supported
Data Extraction Not Supported
Data Source Connectors Not Supported
Full Text Search Not Supported
Intent Recognition Not Supported
Multiple Data Sources Not Supported
Search / Filter Not Supported
Sentiment Analysis Not Supported

Qualitative Data Analysis

Annotations Supported
Collaboration Supported
Data Visualization Supported
Multi-Language Supported
Sentiment Analysis Supported
Text Analytics Supported
User Research Analysis Supported
Media Analytics Not Supported
Mixed Methods Research Not Supported
Qualitative Comparative Analysis Not Supported
Quantitative Content Analysis Not Supported
Statistical Analysis Not Supported

UX

For Mobile Supported
For Websites Supported
Usability Testing Supported
User Research Supported
Animation Not Supported
Heatmaps Not Supported
Prototyping Not Supported
Screen Activity Recording Not Supported
Unmoderated Testing Not Supported
User Journeys Not Supported

Dovetail Additional Categories

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