Audience

Totango is built for customer success, sales, and revenue teams at growing or enterprise organizations that need scalable tools to reduce churn, improve retention, and accelerate customer value delivery

About Totango

Totango is a customer success platform built to help businesses streamline operations, drive retention, and scale revenue without limits. Designed for cross-functional teams, it unifies customer data, health insights, and engagement tools into one connected system. With flexible dashboards, automated workflows, and best-practice playbooks, teams can efficiently manage complex accounts and multi-product environments. Totango equips organizations to understand customer health in real time, proactively reduce churn, and deliver value at every stage of the journey. Its enterprise-grade security ensures data remains protected while teams execute at scale. As companies grow, Totango adapts with them, supporting thousands of customers through digital programs or high-touch strategies.

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Pricing

Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Totango offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Totango
Founded: 2010
United States
www.totango.com

Videos and Screen Captures

Totango Screenshot 1
Totango Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online

Totango Frequently Asked Questions

Q: What kinds of users and organization types does Totango work with?
Q: What languages does Totango support in their product?
Q: What kind of support options does Totango offer?
Q: What other applications or services does Totango integrate with?
Q: Does Totango have an API?
Q: What type of training does Totango provide?
Q: Does Totango offer a free trial?

Totango Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Survey Management
Trend Analysis
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Text Analysis

Customer Satisfaction

Analytics
Complaint Monitoring
Feedback Collection
Survey Management
360 Degree Feedback
Call Reporting

Customer Success

Account Management
Customer Lifecycle Management
Health Score
Account Alerts
Communication Management
Customer Engagement
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Survey Management
Trend Analysis
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Text Analysis

Marketing Automation

Analytics / ROI Tracking
Customizable CTAs
Drip Campaigns
Dynamic Content
Sales Intelligence
Segmentation
A/B Testing
Artificial Intelligence
Content / Blogging Platform
Landing Pages / Web Forms
Lead Scoring
Search Marketing
Social Marketing
Website Visitor Tracking

Product Analytics

Automatic Data Capture
Real-Time Data Analysis
User Segmentation
Attribution
Customer Journey Analytics
Touchpoint Analytics
Product Engagement Scoring
Data History Retention
Churn Reporting
Data Export
Data Labeling
Customer Feedback Collection
Customer Guidance

Totango Additional Categories

Totango Verified User Reviews

Write a Review
  • A Totango User
    Manager
    Used the software for: Less than 6 months
    Frequency of Use: Monthly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Best Customer Experience tool"

    Edited 2020-08-17

    Pros: Easy to integrate. The user interface is clean and offers great customization in its dashboard. It helps to understand the customer better and help to deliver the best as they required.

    Cons: It worked great for me. Nothing to share about cons.

    Overall: Totango is a powerful customer experience tool. It helps to understand the client better from their point of view. It helps to manage clients and helps to build a customer-centric business.

    Read More...
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