Audience
IT analysts
About Tikit
A Microsoft 365 ticketing system that matures with your M365 adoption, Tikit is the ideal solution for your organization whether you’re an SMB or large organization. Tikit is adaptable to your business’ needs and works how your analysts prefer to work. Easily streamline your help desk operations using a tool you already invest in. With conversational ticketing build exclusively for Microsoft Teams, Tikit is your one-size-fits-all hub for work and collaboration.
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Zoho Desk
Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.
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Ticketing As A Service
Certified Microsoft Teams Ticketing System for managing bug, incident, and service requests.
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Key benefits:
- Keeps records, helps prioritize, accelerates resolution, and tracks performance.
- Ideal for any team: HR, Marketing, Legal, IT, and more.
Key features:
- Ticket management, chatbot notifications, custom fields, export options, unlimited users, and support for external users via email.
- Multi-language support: English, French, German, Korean, Indonesian, and more.
- Integrated with Microsoft Teams: Intuitive UI, multi-channel, SSO, and ready for analytics.
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Mint Service Desk
Mint Service Desk is a comprehensive and user-friendly software solution designed to streamline and enhance the management of IT service operations within organizations. It serves as a central hub for all IT-related requests, incidents, and changes, enabling efficient communication and collaboration between IT teams and end-users.
With Mint Service Desk, organizations can effortlessly track, prioritize, and resolve IT issues, ensuring minimal disruption to daily operations. The platform offers a range of powerful features, including ticket management, self-service portals, knowledge bases, asset management, and reporting capabilities.
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Pricing
Starting Price:
$75 per month
Free Trial:
Free Trial available.
Integrations
Company Information
Tikit
Founded: 2020
USA
www.tikit.ai/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
Online