Kaseya VSA Integrations

ConnectWise PSA, formerly ConnectWise Manage, is a robust business management platform made for companies that offer, service, and support technology. Trusted by more than 100,000 users, ConnectWise PSA offers a wealth of features that enables teams to achieve greater accountability, operational efficiency, and profitability. The platform comes with help desk, time tracking and billing, project management, account management, agreements, sales and marketing, procurement, and reporting tools.

QuickBooks Online is the most popular accounting software in the world. QuickBooks Online makes accounting easy. Make tracking receipts, income, bank transactions, and more feel simple with the #1 small business accounting software. Snap photos of your receipts and link them to expenses right from your phone. Our agents are ready and available to answer all your QuickBooks questions. Use the apps you know and love to keep your business running smoothly. QuickBooks Online works on your PC, Mac, tablets, and phones. Click the link above to get a 30 day free trial and 70% off your first 3 months. More than accounting software. QuickBooks helps you track income, expenses, and stay ready for taxes. Customers find on average $3,534 in tax savings per year. Need more help? QuickBooks Live helps you stay organized and be ready for tax time. QuickBooks comes with a mobile app that help you run your business on the go—anytime, anywhere.

BrightGauge, a ConnectWise solution, was started in 2011 to fill a missing need in the small-to-medium IT Services industry: a better way to manage data and provide the value of work to clients. BrightGauge Software allows you to display all of your important business metrics in one place through the use of gauges, dashboards, and client reports. Used by more than 1,800 companies worldwide, BrightGauge integrates with popular business solutions on the market, like ConnectWise, Continuum, Webroot, QuickBooks, Datto, IT Glue, Zendesk, Harvest, Smileback, and so many more. Dig deeper into your data by adding, subtracting, multiplying, and dividing one metric against another. BrightGauge automatically computes these formulas for you. Want to show your prospects how quick you are to respond to tickets? Show off your data with embeddable gauges on public sites.

Exclaimer is the industry's leading provider of email signature solutions, empowering businesses to unlock the potential of email as a key digital advertising channel. With its award-winning tools, organizations can simplify the management of email signatures to deliver consistent branding, promote marketing campaigns and company news, gather real-time customer feedback, and much more. Over 60,000 organizations in 150+ countries rely on Exclaimer for their email signature solutions. Its diverse customer base includes Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards. So, whether you work with Office 365, Google Workspace or Exchange, we can re-energize your sign off.

Build exceptional customer experiences with Zendesk. The leading provider of software and solutions for better customer relationships, Zendesk empowers businesses to be more reliable, flexible, and scalable. Its family of products include Support, an integrated customer support solution; Chat, live chat and messaging tool; Talk, call center software; Explore for analytics and reporting; Inbox, shared team inbox; Guide, a knowledge base and self service soltuion; and Connect + Outbound for proactive campaigns.

PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. PagerDuty's ecosystem of over 350+ integrations, including Slack, Zoom, ServiceNow, AWS, Microsoft Teams, Salesforce, and more, enable teams to centralize their technology stack, get a holistic view of their operations, and optimize processes within their toolsets.

Jira is the only project management tool you need to plan and track work across every team. Jira by Atlassian is the #1 software development tool for teams planning and building great products. Trusted by thousands of teams, Jira offers access to a wide range of tools for planning, tracking, and releasing world-class software, capturing and organizing issues, assigning work, and following team activity. It also integrates with leading developer tools for end-to-end traceability. From short projects, to large cross-functional programs, Jira helps break big ideas down into achievable steps. Organize work, create milestones, map dependencies and more. Link work to goals so everyone can see how their work contributes to company objectives and stay aligned to what’s important. Your next move, suggested by AI. Atlassian Intelligence takes your big ideas and automatically suggests the tasks to help get it done.

Xero is an award-winning accounting and online bookkeeping platform for small businesses. Beautifully simple, Xero covers a wide range of features that helps businesses manage their numbers effortlessly, including invoicing, inventory, bank connections, payroll, reporting and more. Xero also offers free online support 24/7 for users.

Unitrends Unified Backup platform protects your data no matter where it lives. A complete and agile platform, Unitrends offers protection for on-premises infrastructure, cloud-based workloads, SaaS applications and remote endpoints devices like PCs and workstations. Integrations with remote management, security and IT documentation tools provide end-to-end protection from human error, cyberthreats and inject automation and artificial intelligence to simplify complex systems. Managed through a singular portal, Unitrends offers a unified experience with visibility and control across a complete backup infrastructure.

N‑able™ Passportal™ provides simple yet secure password and documentation management tailored for the operations of an MSP and ITSP. The platform is cloud-based and offers channel partners automated password protection and makes storing, managing, and retrieving passwords and client knowledge quick and easy from virtually any connected device. The N‑able™ Passportal™ product suite also offers value-added service products including Documentation Manager™, Blink™ and Site™ all of which promote compliance with industry regulations and help protect businesses from data breaches, cybersecurity threats, and network vulnerabilities.

Managing cyber protection in a constantly evolving threat landscape is a challenge. Safeguard your data from any threat with Acronis Cyber Protect (includes all features of Acronis Cyber Backup) – the only cyber protection solution that natively integrates data protection and cybersecurity. - Eliminate gaps in your defenses with integrated backup and anti-ransomware technologies. - Safeguard every bit of data against new and evolving cyberthreats with advanced MI-based protection against malware. - Streamline endpoint protection with integrated and automated URL filtering, vulnerability assessments, patch management and more

Electric is reinventing how businesses manage their IT. Providing real-time IT support to 30,000 users and centralized IT management to over 600 customers, Electric offers companies a 50% reduction in IT spend and standardized security across devices, apps, and networks, whether you're on-site or remote. We have an 100+ person team ready and willing to help with IT support. Once the Electric App is enabled in your Slack workspace or Microsoft Teams tenant, your team will have access to chat with Electric whenever they need help. They'll get a response from a member of our team in 10 minutes or less (our average is 6 minutes). Electric's team of experts is trained to handle a wide range of support needs. From the most basic password reset through device crashes, we've got your team covered.

Simplesat is the fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Intercom, Freshdesk, HubSpot, or any other helpdesk. You can also add and send the customer survey on your email signature, or send it directly from Simplesat. All your feedback ends up in one place - making it easy to analyze and take action!

To secure your businesses, you need endpoint protection software that’s stronger and smarter than traditional business antivirus. Endpoint protection, or endpoint security, is a general term that describes cybersecurity services for network endpoints, like laptops, desktops, smartphones, tablets, servers, and virtual environments. These services may include antivirus and antimalware, web filtering, and more. Endpoint protection helps businesses keep critical systems, intellectual property, customer data, employees, and guests safe from ransomware, phishing, malware, and other cyberattacks. If you are thinking, “Do I need endpoint protection?” Consider this, criminals are constantly developing new ways to attack networks, take advantage of employee trust and steal data. Smaller businesses may think they’re not a target, but that couldn’t be further from the truth. In fact, small businesses with 100 employees or fewer now face the same risk of attack as a 20,000-employee enterprise.

Growing numbers of remote workers, increased dependency on cloud applications, and explosive increases in cyber theft should require every organization of every size to consider Secure Identity & Access Management. With Passly™ from ID Agent (a Kaseya company), IT teams can easily, simply, and affordably enable the right people to have the right access to the right resources – all from the right devices and locations. Secure Password Management, Single Sign-On, Multi-Factor Authentication and more. In a time when the threat of cyberattack has never been greater, and with nearly 80% percent of all data breaches due to lost, weak or stolen passwords, it’s critical to select the right secure identity & access management platform. Passly provides the most comprehensive and cost-effective solution to enable security, compliance, and efficiency. Shared Password Vaults allow techs to manage and store passwords for business, personal or shared accounts. Centralized and easy to use.

Kaseya Business Management Solution (BMS) is the most feature-packed solution built specifically for Managed Service Providers (MSPs). Kaseya BMS supports the back-end requirements of MSPs so they can focus on selling and delivering services, instead of spending time on non-revenue generating tasks. The platform includes project management, time and expense tracking, finance and billing, inventory, service desk, and CRM. Easily create, manage and resolve all your service requests and tickets. Reduce the number of service tickets generated and resolve IT incidents faster. About one third the price of competing solutions. Spend less time on billing and tracking time to create more opportunity to grow your business — resolve tickets 40 percent faster with VSA integration. Allow your technicians to work efficiently and seamlessly across tools, and access the right information when and where they need it.

ScalePad (formerly Warranty Master): Automated Asset Management for Hardware, Software & Warranty Services. Join 8,000+ Partners and automate your asset lifecycle management with vital insights for improved productivity and profitability. Looking for a hassle-free way to access all of your hardware and software asset insights like revenue opportunities, side-by-side asset data, and an advanced sortable list of all your inventory? Watch our video to find out how ScalePad makes asset management easy! Automatically collect all the vital data from your integrations. Manage software and hardware side-by-side and minimize downtime. Easy-to-read reports for your team and your clients. Further build client rapport with compelling, transparent insights. Our vast relationships with manufacturers means you’ll always have real-time, accurate and up-to-date data from manufacturers such as Dell, HP, Lenovo and many more.

For efficient sales quotes and proposal creation, turn to QuoteWerks. QuoteWerks is a market-leading Configure-Price-Quote (CPQ) solution designed to help businesses evolve their sales process so they can sell more, faster, and easier. The solution offers seamless PSA/CRM integrations, QuickBooks and Sage 50 integrations, credit card payment processing, approval and peer review, quote labor, Word-based proposals, a powerful dashboard, and so much more.

Promys Enterprise PSA is one of the best-reviewed cloud-based professional service automation (PSA) platform for information technology, managed services, and audiovisual and physical security solution providers. Scalable and easy to use, Promys Enterprise PSA offers a host of features that include a help desk, time and billing, project management tools, procurement, service contract management, customer asset management, and reporting. The solution also provides real-time status updates for invoicing, purchase orders, and reports for products, labor, contracts, and revenue.

PSA Software Simplified. Computicate takes the pain out of managing IT services with PSA software designed exclusively for MSPs. Get better insight, increase efficiency and grow your profitability. Automate your business back-end Automate tasks like time tracking, invoicing, and following up with clients in just a few clicks. Optimize your service delivery A complete helpdesk ticketing solution. Making IT service delivery easy and accurate. Improve your bottom line Never miss incoming tickets or alerts again. Monitor productivity and maximise resource utility. Get all the tools you need to manage your MSP business succesfully. Computicate PSA is a fully integrated IT Services Management System. Exclusively for MSPs.

Axonius gives customers the confidence to control complexity by providing a system of record for all digital infrastructure. With a comprehensive understanding of all assets including devices, identities, software, SaaS applications, vulnerabilities, security controls, and the context between all assets, customers are able to mitigate threats, navigate risk, decrease incident response time, automate action, and inform business-level strategy — all while eliminating manual, repetitive tasks. Recognized as creators of the Cyber Asset Attack Surface Management (CAASM) category and innovators in SaaS Management Platform (SMP) and SaaS Security Posture Management (SSPM), Axonius is deployed in minutes and integrates with hundreds of data sources to provide a comprehensive asset inventory, uncover gaps, and automatically enforce policies and automate action.

Grow your business with the world’s leading IT documentation software. Serving the top-performing MSPs around the globe with over 300,000 users in 70+ countries daily, and dozens of productivity and innovation awards to boot — we’ll put you on the forefront of documentation management. IT Glue provides a documentation framework that is utilized by thousands of MSPs, offering you the most trusted and optimal way of organizing your clients’ information to effectively service them. Zero degrees of separation. Link related items together, so that all the information you need is at your fingertips. Secure your world with an immutable audit trail and next-generation password management engine, which is fully integrated and linked with all of your documentation.

Business project management software. See all project information at a glance with Jira Work Management (formerly Jira Core). Manage your projects and keep your team organized. Managing projects and tasks in Jira Work Management starts with a workflow. Workflows define your process and enable your team to track tasks. Jira Work Management Cloud instances also have boards that allow you to visualize your workflows and drag and drop tasks from to-do to done. Currently available in cloud offering only. Task management is easier with statuses, comments, and attachments in one place. Everyone knows a project's details at a glance without having to email or set up a meeting. Plus, with notifications you'll know when your attention is needed. How many tasks are still in progress? Which team member has too much on their plate? Using Jira Work Management, you can follow the status of your team's projects in different ways: with a quick overview, customized dashboards, and more.

Montra’s platform is directly integrated with the software you already use for seamless, efficient, automated workflows from any location, mitigating downtime and security risks Montra Platform automates some of the most common technology processes in your business including employee onboarding, off-boarding, identity management, device monitoring, device procurement, device deployments, and device upgrades and repairs.

xMatters is an intelligent communications platform designed to accelerate essential business processes, especially IT operations, DevOps and major incident management processes. Trusted by over 1000 global companies, xMatters offers intelligent communication tools for effective IT management, business continuity management, employee engagement, and customer engagement. The platform delivers unmatched reliability and innovative functionality.

Get 360° view of your entire business with the help of Q360, a Professional Services Automation (PSA) software solution from Solutions360. Q360 is an end-to-end business management software that handles all aspects of business--from accounting, including full financials, project management, job costing, sales, service dispatch and inventory. By implementing the Q360 PSA software, businesses can improve customer relationships, deliver project-sensitive information to stakeholders on time, get real-time visibility into costs, and eliminate the use of disparate systems, saving time and effort.

Easily Create, Manage and Resolve all IT Service Requests and Tickets. Easily create, manage and resolve all your IT service requests and tickets. Reduce the number of service tickets generated and resolve IT incidents faster. About one third the price of competing solutions. Resolve IT service tickets 40% faster with seamless VSA integration. Allow your technicians to work efficiently and seamlessly across tools and access the right information when and where they need it. Spend less time tracking tickets and more time making customers happy with a complete IT helpdesk ticketing solution. Effectively staff and manage IT projects and get real-time project status reports. Improve forecasting through comprehensive project management. The Vorex Service Desk dashboard provides real-time information on the progress and status of tickets. Easily generate custom reports; and gain insights to make the right business decisions quickly and confidently.

Datto’s Autotask Professional Services Automation (PSA) is a powerful and intuitive cloud-based PSA platform providing a singular view of the entire business - enabling MSPs to centralize business operations and make data-driven decisions to improve service, productivity and profitability. Autotask PSA allows MSPs to run all aspects of their business at peak efficiency. It combines all the mission-critical tools necessary to run a managed services business. Autotask PSA centralizes operations and provides instant understanding through customizable dashboards and widgets, enabling you to make data-driven decisions. Autotask PSA does not require extensive testing, maintenance, or updates and has a proven track record of consistently delivering 99.99% uptime and unmatched security. PSA is the central hub for any MSP providing a single pane of glass view across the business and increasing efficiency through automating workflows.

The IT documentation software that brings it all together. Documentation, KPIs, and client feedback made easy. ITBoost, IT documentation software by ConnectWise, has a versatile dashboard that hosts the most advanced documentation solution in the industry, and displays the numbers you actually need to see from your external platforms. ITBoost gives you easy access to all of your MSP business applications, PSAs and RMMs. Do what you need to do, all from one place.

Standardize, secure, and scale your IT managed services. Unleash your team to operate at 10x with Liongard, the only automation platform that gives you complete visibility across the stack, so you can manage modern IT with confidence. Still manually logging in to manage Internet Domains, SQL Servers and every system in between? Unify systems in Liongard to audit historical data, see critical changes, set proactive alerts and report across the IT stack. Onboard customers faster and monitor system changes daily with Liongard's unified automation platform. Onboard customers faster and monitor system changes daily with Liongard's unified automation platform. Unlock data with Liongard for periodic business reviews, scoping new projects and converting customers to Managed Services. Make every aspect of running your MSP more efficient, profitable and secure – from how you assess potential customers to how you protect their systems. Liongard automates the process and minimizes human errors.

Cherwell Service Management is the modern choice for IT Service Management (ITSM). Affordable and easy to implement, the Cherwell platform provides IT teams the ability to implement, automate and modernize service and support processes to cater to the needs of a business--but minus the cost and complexity of legacy ITSM soltutions. Users can choose from subscription or perpetual pricing, on-premises or SaaS, Cherwell-hosted or public cloud infrastructure.

Traverse by Kaseya offers unified monitoring of hybrid cloud and network infrastructure in enterprise and managed service provider (MSP) environments. With Traverse, IT professionals and MSPs can quickly detect and resolve data center and networking issues before they impact service levels. It links and correlates all underlying IT components that support a business service or process so users can have a comprehensive service-oriented view of their IT infrastructure. Traverse's top features include unified proactive monitoring, actionable alerts, and predictive analytics, among others.

The largest security threat that a managed service provider’s (MSP) customers and IT professionals face is from lacking or missing password security. Further help your customers close this gap by providing the security they need from their trusted advisor. Password Boss gives you a complete end-to-end solution for your customer’s passwords and helps them to increase security while reducing their risks from security breaches. Assign different roles to your team members to setup, manage and access your customers' passwords. Centralized dashboards and reports on customers and individual security scores, usage and audit logs.

All-in-one automated discovery, documentation, password rotation, and diagramming solution. Leave the site walks to us. The Network Glue collector detects all devices on your clients’ networks regardless of vendor. It even discovers Active Directory environments including the AD role of each workstation and server, and automatically brings in AD users from on-premises or hybrid environments. Say goodbye to hidden devices and incomplete user information. All network devices, as well as cloud, hybrid, and on-premises user information from Azure AD and Active Directory, are automatically documented and updated in IT Glue. This includes virtual components of networks for Hyper-V and VMware. We can’t all be artists. Let Network Glue generate comprehensive network diagrams for you. Unique icons help to quickly interpret network diagrams, and are fully integrated with IT Glue so contextual information is pulled up when a device icon is clicked.

MyGlue is your collaboration and intranet portal, creating a direct line for meaningful communication with end-users. Leave insecure email exchanges, shoulder-tapping, and one-off conversations behind. IT professionals have to manage more devices, more data, and more users than ever before. With a collaboration and intranet platform in your stack, easily and securely share IT documentation and collaborate with end-users. MyGlue is packed with features, many of which you’ll recognize from IT Glue. From the password vault to checklists, to the security features like audit trail, version history, and SOC 2 compliance, MyGlue has everything your end-users need to manage their passwords and process documentation. With the introduction of the MyGlue help center, sharing documents such as “how-to’s” has never been easier. Enjoy a holistic approach to managing communications, documentation, and password management across the entire organization and all teams within.

Kaseya’s IT Complete is the world’s first and only purpose-built platform designed to directly address the challenges of DO-IT-ALL, multifunctional IT professionals. One vendor with everything you need, woven together to save you time, smart enough to help you get more done, and in a way you can afford. Experience technician efficiency gains by seamlessly automating repetitive tasks to streamline operations. Automations reduce manual tasks, boost productivity, and ensures robust security and data protection, optimizing IT management across the board.

Take a crack at automation built just for MSPs. Rewst is a Robotic Process Automation (RPA) platform that integrates your tools. No coding or agents are required. Build flows on visual canvasses and bridge your tool gaps, saving on headcount and efficiency. As an organized MSP, you probably have the necessary IT processes and documentation in place; but you might be stuck manually babysitting them every day. Sometimes every hour, over and over. Listen to your processes and let Rewst automate them. The Robotic Operations Center (ROC) empowers you to create your own workflows and assists you in overcoming any obstacles in the automation process. Whether you need help learning the platform, adding features, or getting your workflows moving, the ROC loves teaching you how to bring your automation visions to life. ROC support comes with every subscription and everything to ensure your automation remains connected and runs smoothly.