Audience
IT service providers and MSPs that need a data platform to manage their processes
About BrightGauge
BrightGauge, a ConnectWise solution, was started in 2011 to fill a missing need in the small-to-medium IT Services industry: a better way to manage data and provide the value of work to clients. BrightGauge Software allows you to display all of your important business metrics in one place through the use of gauges, dashboards, and client reports. Used by more than 1,800 companies worldwide, BrightGauge integrates with popular business solutions on the market, like ConnectWise, Continuum, Webroot, QuickBooks, Datto, IT Glue, Zendesk, Harvest, Smileback, and so many more. Dig deeper into your data by adding, subtracting, multiplying, and dividing one metric against another. BrightGauge automatically computes these formulas for you. Want to show your prospects how quick you are to respond to tickets? Show off your data with embeddable gauges on public sites.
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Pricing
Starting Price:
$283 per month
Pricing Details:
Enterprise: $393 / Month
Enterprise +: $553 / Month
Enterprise +: $553 / Month
Integrations
Company Information
ConnectWise
Founded: 2011
United States
www.connectwise.com/platform/business-management/brightgauge
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Product Details
Platforms Supported
Cloud
Training
Webinars
Support
Phone Support
Online
BrightGauge Frequently Asked Questions
Q: What kinds of users and organization types does BrightGauge work with?
BrightGauge works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does BrightGauge support in their product?
BrightGauge supports these languages: English.
Q: What kind of support options does BrightGauge offer?
BrightGauge offers support via phone support and online.
Q: What other applications or services does BrightGauge integrate with?
BrightGauge integrates with: Accelo, Addigy, Autotask PSA, Auvik, Backup Radar, Basecamp, BizRatings, bvoip, CloudRadial, ConnectWise Automate, ConnectWise PSA, ConnectWise CPQ, CrewHu, Customer Thermometer, Datto RMM, Datto Workplace, Datto SIRIS, Dropbox, Microsoft Dynamics GP, e-automate, Freshdesk, GitHub, Harvest, IT Glue, and ConnectWise RMM and more.
Q: What type of training does BrightGauge provide?
BrightGauge provides training in the form of webinars.
Q: How much does BrightGauge cost?
Pricing for BrightGauge starts at $283 per month.
Q: What pricing for support is available for BrightGauge?
BrightGauge offers support included with purchase and additional fee / premium available.
Q: What pricing for training is available for BrightGauge?
BrightGauge offers training included with purchase and additional fee / premium available.
BrightGauge Product Features
Business Performance Management
Ad Hoc Reports
Supported
Dashboard
Supported
Key Performance Indicators
Supported
Scorecarding
Supported
Ad hoc Analysis
Not Supported
Budgeting & Forecasting
Not Supported
Consolidation / Roll-Up
Not Supported
Predictive Analytics
Not Supported
Qualitative Analysis
Not Supported
Quantitative Analysis
Not Supported
Strategic Planning
Not Supported
Dashboard
Data Source Integrations
Supported
Functions / Calculations
Supported
KPIs
Supported
Private Dashboards
Supported
Public Dashboards
Supported
Scorecards
Supported
Annotations
Not Supported
Interactive
Not Supported
OLAP
Not Supported
Themes
Not Supported
Visual Analytics
Not Supported
Widgets
Not Supported
Data Visualization
Analytics
Supported
Dashboard Creation
Supported
Filtered Views
Supported
Content Management
Not Supported
OLAP
Not Supported
Relational Display
Not Supported
Simulation Models
Not Supported
Visual Discovery
Not Supported
Reporting
Customizable Dashboard
Supported
Data Source Connectors
Supported
Email Reports
Supported
Forecasting
Supported
Scheduled / Automated Reports
Supported
Drag & Drop
Not Supported
Drill Down
Not Supported
Financial Reports
Not Supported
Marketing Reports
Not Supported
OLAP
Not Supported
Report Export
Not Supported
Sales Reports
Not Supported
BrightGauge Verified User Reviews
Write a Review-
Probability You Would Recommend? 10 out of 10
"Great Visualization Tool" 5 out of 5 stars Posted 2025-01-08
Pros: Easy to use, nice gauges/dashboards and you can drill down on the data for detail. Creating gauges are simple, if you know the terminology of the data source (i.e. QuickBooks or ConnectWise PSA)
Cons: None to think of, more data sources is always good.
Overall: We love BrightGauge, it's nice being able to visualize combined data but still drill down to get the detail that is needed.
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