Audience

IT service providers and MSPs that need a data platform to manage their processes

About BrightGauge

BrightGauge, a ConnectWise solution, was started in 2011 to fill a missing need in the small-to-medium IT Services industry: a better way to manage data and provide the value of work to clients. BrightGauge Software allows you to display all of your important business metrics in one place through the use of gauges, dashboards, and client reports. Used by more than 1,800 companies worldwide, BrightGauge integrates with popular business solutions on the market, like ConnectWise, Continuum, Webroot, QuickBooks, Datto, IT Glue, Zendesk, Harvest, Smileback, and so many more. Dig deeper into your data by adding, subtracting, multiplying, and dividing one metric against another. BrightGauge automatically computes these formulas for you. Want to show your prospects how quick you are to respond to tickets? Show off your data with embeddable gauges on public sites.

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Pricing

Starting Price:
$283 per month
Pricing Details:
Enterprise: $393 / Month
Enterprise +: $553 / Month

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.0 / 5
More Reviews Write a Review

Company Information

ConnectWise
Founded: 2011
United States
www.connectwise.com/platform/business-management/brightgauge

Videos and Screen Captures

Play Video BrightGauge Screenshot 1 BrightGauge Screenshot 2
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Product Details

Platforms Supported
Cloud
Training
Webinars
Support
Phone Support
Online

BrightGauge Frequently Asked Questions

Q: What kinds of users and organization types does BrightGauge work with?
Q: What languages does BrightGauge support in their product?
Q: What kind of support options does BrightGauge offer?
Q: What other applications or services does BrightGauge integrate with?
Q: What type of training does BrightGauge provide?
Q: How much does BrightGauge cost?
Q: What pricing for support is available for BrightGauge?
Q: What pricing for training is available for BrightGauge?

BrightGauge Product Features

Business Performance Management

Ad Hoc Reports Supported
Dashboard Supported
Key Performance Indicators Supported
Scorecarding Supported
Ad hoc Analysis Not Supported
Budgeting & Forecasting Not Supported
Consolidation / Roll-Up Not Supported
Predictive Analytics Not Supported
Qualitative Analysis Not Supported
Quantitative Analysis Not Supported
Strategic Planning Not Supported

Dashboard

Data Source Integrations Supported
Functions / Calculations Supported
KPIs Supported
Private Dashboards Supported
Public Dashboards Supported
Scorecards Supported
Annotations Not Supported
Interactive Not Supported
OLAP Not Supported
Themes Not Supported
Visual Analytics Not Supported
Widgets Not Supported

Data Visualization

Analytics Supported
Dashboard Creation Supported
Filtered Views Supported
Content Management Not Supported
OLAP Not Supported
Relational Display Not Supported
Simulation Models Not Supported
Visual Discovery Not Supported

Reporting

Customizable Dashboard Supported
Data Source Connectors Supported
Email Reports Supported
Forecasting Supported
Scheduled / Automated Reports Supported
Drag & Drop Not Supported
Drill Down Not Supported
Financial Reports Not Supported
Marketing Reports Not Supported
OLAP Not Supported
Report Export Not Supported
Sales Reports Not Supported

BrightGauge Verified User Reviews

Write a Review
  • Eileen W.
    Partner
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great Visualization Tool"

    Posted 2025-01-08

    Pros: Easy to use, nice gauges/dashboards and you can drill down on the data for detail. Creating gauges are simple, if you know the terminology of the data source (i.e. QuickBooks or ConnectWise PSA)

    Cons: None to think of, more data sources is always good.

    Overall: We love BrightGauge, it's nice being able to visualize combined data but still drill down to get the detail that is needed.

    Read More...
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