Issio Alternatives

Our human services software offers full functionality for case management, client tracking, electronic health record (EHR), and homeless information management (HMIS) all under one roof. We work with agencies across the spectrum of human services: including developmental disabilities, mental health, substance use disorder, homelessness, supportive housing, HCBS, and much more. Foothold is HIPAA-compliant mental health software, federally certified as an EHR, and offers full interoperability as you navigate the new landscape of care coordination and value-based care. Transform the way you provide care with nimble software and a partnership guided by experience.

Global, award winning contact center compliance & workforce optimization solutions. Compliance recording can protect your company from theft, litigation & fines. Sleep well knowing Elevēo has you covered for everything from voice calls to land mobile radios. Remove, or anonymize details from data collected to stay in compliance. Archive datasets based on configurable rules and automatic categorization. Supervise your teams voice interactions with customers in real-time. Detailed audit logging for every system action with simplified extracts for compliance reviews. Your support, sales & back-office business transactions are critical. Protect your interests by recording everything into a single place with automated categorization by type, source, and customer where any interaction can be easily reviewed. We have been recording voice calls for decades. All over the world our solutions are trusted.

Petal’s platform is an innovative cloud-based scheduling software solution designed for physicians and healthcare professionals in both clinics, hospitals or acute-care facilities. Physicians can organize and stay in control of their schedules while improving team communication through shift exchanges, absence requests and shift visibility. Combined with Petal's Clinical Capacity Management, it's medical staff scheduling and on-call physician management for the modern hospital. The Clinical Capacity Management console centralizes schedules for all medical services of a hospital in a single dashboard. The solution provides real-time insight of care coverage and analytical reports, facilitating resource management. It improves the performance of health facilities and streamlines access to care by increasing the efficiency of operations for hospital staff. These SaaS solutions can be tailored to fit departments, clinics, hospitals and a whole network of hospitals.

Never has communicating with the care team been so smart and easy. Designed to transcend geographic and organizational barriers, our proprietary software connects you to the right person, right when you need them. PerfectServe compiles and maintain all the workflow rules, call schedules and contact preferences for every workgroup, practice and care team member. Never worry about figuring out who’s on call. Dynamic Intelligent Routing® connects you to the right person who can take action at that moment. All you need to know is the patient’s name. PerfectServe® instantly shows and connects you to the team members caring for that patient at that time. Support patients before, during, and after care with automated messaging and secure virtual visits. Include family members when needed. Improve patients' call-in experience by empowering operators with easy-to-use call management.

AltoSignal wirelessly and simultaneously broadcasts your message to every computer and iPad. Anywhere you are in the office, you will get the message. AltoSignal is used where discrete communication is required such as dental, medical, education, retail, health & wellness, death care, finance, military, local & federal governments, etc. industries. Try out AltoSignal today and download our software. AltoSignal runs on Windows and iPads. iPad, especially iPad minis are preferred in the clinical areas. Static sticky film barriers can be placed over the screen and the clinician can then send messages easily with a gloved hand. Your patients will not even know you are sending messages. Preference is for Windows computers in the business areas. AltoSignal window will stay in corner of the computer screen, and if there is a window over it a balloon message will pop up from the bottom of the Windows screen.

MH-CURE® is the leading unified collaboration application for health systems. Through customizable capabilities, our platform connects every role in every department to streamline clinical workflows, accelerate decision-making and, most importantly, improve patient care. We’ve identified four critical communication elements necessary for supporting care coordination. These are the cornerstones upon which we have built the MH-CURE platform. MH-CURE is built on a set of standards-based APIs and has developed direct integrations with dozens of mission-critical healthcare technologies. As your IT infrastructure evolves, MH-CURE scales and evolves with it. Explore some of our most impactful integrations.

Enable your staff to connect with physicians faster and get patients the help they need with the least amount of time and effort. No more calls to the wrong physician in the middle of the night. Accurate call schedules make for happier physicians. Eliminate manual processes in favor of web-based automation, and empower authorized staff with up-to-the-minute information. Cut unnecessary expenses. Digital communication eliminates duplication of effort, and the need for routine printing and faxing. MDsyncNET.com is available to authorized users from inside or outside your medical facility using any Internet-connected computer or mobile device.

Simplify case management efforts with post-acute providers and operationalize value-based care. Get real-time feedback and intervene when appropriate for all your PAC network patients. Get immediate support from your acute partners. Improve quality and patient outcomes and form stronger referral partnerships along the way. Have a seat a the table with Olio and succeed in value-based care. Population health leadership have tried to improve PAC performance. They started with evaluating their PAC providers and the industry evolved from there. PAC providers don't have the resources, experience, or knowledge to execute your complex population health strategy. You are asking them to do more with less. Olio helps modernize communication to your PAC network and give your entire team the resources to execute your population health strategy.

Telmediq’s Healthcare Communications Hub (HCH) integrates with your hospital’s clinical, IT, and telecom systems to unify communications and streamline care coordination. The ultimate result of quick and error-free communication is improved patient experience and safety as well as savings for your clinicians and supporting staff. The following integrations are supported by the Telmediq HCH. Clinicians waste countless hours on very basic and redundant EHR activities such as finding available workstations, logging into the EHR, checking the status of test results, finding care team members, and taking clinical notes. Many of these tasks can be easily done from a mobile device without the need to log into the full EHR interface. Receive critical test results, updates and order notifications as soon as they are entered into the EHR.

Set your office in motion instantly. Whether you need to notify someone that a patient has arrived, a task should be managed, or a room is ready for a provider, one click of a Light is all it takes. Because BlueNotes need to be experienced first, by the people who will actually be using them. The program isn’t simply technology that you can view on a monitor to understand how it really works. Strictly speaking, blue notes are the microtones between the regular notes on a musical scale. You can hear them when they’re played or when someone sings them, but there’s no way to write them down. Blue notes are soul - they are what make all the difference between classical and modern music. There is so much more to our BlueNotes than messaging. The system becomes the living heartbeat of an office, so that everyone knows where kindness is needed, every moment of the day.

Voalte Platform: Care team communication and collaboration based on best-of-breed technologies that keep you a step ahead of the ever-evolving healthcare landscape. Take care collaboration to the next level with the #1 most deployed smartphone solution for powering healthcare communication, empowering nurses and physicians, and pleasing patients and families. Hospitals have been asking for a healthcare communication platform that lets care teams inside and outside the hospital access and exchange information securely. Voalte Platform is the answer. It’s easy to talk tech. After all, everyone loves the latest, greatest technology. But at Voalte we never lose our focus on why we build the best healthcare communication solutions. We do it to support those who spend their days caring for others.

Connect your team with patients across the entire healthcare journey, from scheduling to triage to follow-up. Health Desk improves the patient access experience, grows revenue, and raises utilization. Go in-depth with our Solution Overview. Safety features at every touchpoint. Telehealth carries inherent risks that must be carefully considered. Give patients, non-clinical staff, and clinical staff clear decision support before they take a potentially dangerous action. Guide patient flow and automate tedious tasks with flow tools. The patient workspace and staff workspaces are beautiful, guided tools for quickly and safely performing all the steps needed to resolve patient requests: from scheduling to triage and referrals, and more. Training support staff has never been so simple.

OpenText™ Qfiniti is a unified, centrally managed suite of workforce optimization solutions for multichannel interaction analysis, offering real-time agent support and call center performance management capabilities. Qfiniti automatically delivers relevant, accessible and actionable customer intelligence to allow organizations to better understand customer interactions and deliver outstanding service across the globe. Deployed on-premises or on the cloud, Qfiniti integrates with most contact center telephony systems and CcaaS vendors, such as Amazon Connect, Twilio, RingCentral and Genesys. Offers performance assessment capabilities to identify coaching opportunities. Allows users to create and modify evaluations online with easy-to-use scoring and navigation features. Uses unique agent rankings, skills, seniority and availability to support scheduling,and allows users to forecast staffing requirements and accurately schedule single and multi-skilled agents.

High-growth companies use Klaus to improve their customer support quality. - Improved CSAT & efficiency metrics after the first month of usage. - Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. - Actionable metrics to track quality and identify issues as they arise. - 90% time saved compared to doing reviews manually using spreadsheets. Zoom in on details with data insights and zoom out for perspective with data visuals. A quality all-in-one, Klaus is your single source of information for training & improving.

The nature of conversations at the contact center is radically changing. With the introduction of digital technology, the conversations that come through the voice channels are of higher complexity and gravity that require a human touch. Customer loyalty in these moments is won or lost based on the human connections that are formed during these emotionally charged conversations. However, organizations struggle with consistently training their phone professionals – whether in-house, remote, or in a BPO — on the important soft skills that are now vital for success with customers. They also lack key behavioral insights to drive improvement and understand the impact for each and every customer interaction. Cogito offers an artificial intelligence coaching system for augmenting the emotional intelligence of phone professionals.

Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time.

A 360º contact center solution that combines multiple communication channels: voice, video, e-mail, social media, and chat (WhatsApp, Facebook Messenger, and Bots), all in the same interface. Simple, intuitive, and customizable interface. Includes all channels: voice, E-mail, Whatsapp, Facebook, chatbot, and video. Excellent audio quality, notification mechanisms and chat with supervisors. Monitor agents and teams in real-time. Wallboard views of the call center’s performance. Conjugate the best contact center capabilities with CRM information to deliver exceptional experiences. The CC is synched with your customer’s journey, giving agents the data they need to provide personalized and smooth customer support. OneContact CC integrates seamlessly with the leading CRM providers. Multichannel contact management system, which allows to the creation and maintains a clear view of the profile and interaction history for every client.

Create a seamless customer journey across channels that is fast and frictionless. Explore our automation-first solutions with AI for every day. Each year, we release hundreds of new features, solutions, and integrations to keep our platform ahead of customer experience technology and trends. Our automation-first customer experience solutions leverage Talkdesk AI to optimize your most critical customer service processes. You don’t have to take our word for it. Read, listen, and watch how our customers make their customers happy. Elevate your customer service experience with CX Cloud – a full set of enterprise-level, integrated, CX applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics – all on a unified cloud-native platform. Delight your agents with an intuitive UX and make your contact center agile by easily configuring every aspect of CX Cloud, from IVR routing rules to the agent workspace.

Luma Health was founded on the idea that healthcare should work better for all patients. Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem. This orchestration is supported by Luma Bedrock™ data-driven best practices, based on more than 700 million data points across more than 80 million patient interactions. Headquartered in San Francisco, Luma serves more than 600 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 50 million patients.

When facilities are equipped to anticipate their needs, and independent professionals can choose when and where to work, empowerment sets the stage for growth. ShiftKey connects licensed professionals and facilities all around the country. Our technology provides freedom and foresight, relieving pressure, increasing visibility, and establishing a data-driven strategy that’s built to scale. Bid only on the work you want, and go at your own pace. Get notified about appealing new opportunities, make selections, get paid moments after your work log is approved, or go with weekly deposits into your bank account. Use our dashboard to post opportunities for independent credentialed professionals, and gain the data your business needs to stay ahead. No red tape, no hidden fees, and full transparency. With the freedom to make choices best suited to their lives, independent professionals see the difference in the money they earn, in their health, and their relationship with work.

The PatientPop all-in-one practice growth platform eases and enhances every step of the patient journey from first visit to lasting relationship. Practices can attract and retain more patients, all within a single, streamlined workflow that eliminates manual front-desk tasks. PatientPop offers the most complete medical practice management and healthcare marketing platform. We deliver measurable improvements to enhance patient engagement, streamline your front office, and grow your practice. Bring more new patients in the door each month. Then, stay connected in ways that keep them engaged for years to come. Enhance every patient touchpoint with your practice by applying technology and convenience to the patient journey.

Save time and money with solutions including healthcare workforce scheduling, secure messaging, credentialing, and beyond. Organize and keep track of all medical credentials in one spot. Be alerted of new requirements and credentials that are near their expiration. Float Care automates your referrals and completes all your handoffs 100% of the time. Float Care connects all the necessary care providers to automate referral workflows and ensure patients get appointments before they leave. Seamlessly connect provider care teams for better patient treatment. With over 150 possible credentials for nurses, doctors, and all other medical professionals, it is a job in itself to keep track of it all. Float Care’s credentialing platform allows for easy access to all of your records, licenses, certifications, and more.

Introducing MEFTiiCOMM, our comprehensive healthcare communication platform, an all-in-one solution designed to connect doctors, nurses, and managers within or across organizations. With text messaging, audio/video calling, a built-in pager system, and scheduling capabilities, our platform enables seamless communication and collaboration. It is HIPAA compliant, secure, and prevents mixing personal and work communication. Our market-competitive pricing, designed by doctors for healthcare needs, ensures ease of use. Advanced search extends collaboration beyond organizations, facilitating knowledge sharing. Enhance patient care and teamwork with our user-friendly and secure platform.

Rotageek helps businesses perfectly predict and meet demand by using data-driven tech to effectively and fairly schedule staff. Using personalised algorithms and machine learning to identify patterns that would otherwise go unnoticed - Rotageek provides best-in-class business forecasting and workforce management.

For healthcare IT and clinical leadership, efficient communication must be balanced with safeguarding PHI. But outdated technology – which many clinicians rely on today – negatively impacts clinical productivity and satisfaction. In fact, a Ponemon Institute study found that providers waste an average of 35 minutes per shift, which translates into an annual loss of more than $11 billion, industry-wide. Replace pagers with a context-rich solution to communicate all patient information easily and securely across care teams and organizations. Enable providers to use secure messaging from their personal or corporate-owned device while meeting regulatory compliance. Replace inefficient communication technology for improved productivity by eliminating inefficient workflows.

Our innovative platform was created by physicians and health tech experts using Human-centered design. We make it quick and easy to deliver on the promise of patient success, better outcomes and great experiences. Give patients and families a clear plan and a way to easily feel informed and take the right actions, supported by secure communication and a tiered role-based access model. We work with the best health organizations that are passionate about achieving patient success. Careteam is a healthcare-grade team collaboration platform that brings together health care professionals, the patient and the personal support team with an integrated care plan, instant communications, and population analytics to enable transitions, complex chronic care, and innovation in a fragmented health care environment.

Reach new levels of clinical health information exchange with our value-driven direct secure messaging services. Healthcare systems have some of the highest security standards out there, and for good reason. Regulations like the Health Insurance Portability and Accountability Act (HIPAA) and MACRA MIPS impose strict requirements for digital communications and value-based reimbursement initiatives. To abide by these requirements without sacrificing the ‘customer’ experience or an effective workflow, reliable, innovative Direct Secure Messaging for healthcare is vital. DataMotion Direct Messaging for healthcare enables the digital transformation of your health information workflows, automating electronically protected health information (ePHI) based business processes. It provides a simple, secure, verified exchange with all certified EHR technology. Even the most demanding, mission-critical projects benefit from the simple, reliable, and secure medical record exchange.

The next-generation smartphone-based, secure, HIPAA-compliant, structured messaging platform for physicians and nurses to collaborate effectively. mHealth technology for connected care between hospitals, physician groups, SNFs, and home health, to address the upcoming healthcare continuum. Ineffective communication has been identified as the root cause of 66% of medical errors. Improved messaging, access, and productivity results in better care outcomes. Physicians have the ability to configure structured checklists for nurses to mimic their train of thought to minimize back-and-forth messaging, improve efficiency and avoid errors. Nurses have the ability to create checklists for common workflows like admission, discharge, etc. to improve efficiency and minimize training. Physicians can configure checklists for Nurses to mimic their train of thought on bedside assessments while nurses can configure templates for standard workflows.

Built on our cloud-based network, Solo™ creates an integrated and scalable virtual care experience for any use case, care setting, and budget. Give your providers everything they need to offer world-class care anywhere, anytime by connecting people, healthcare systems, HIT systems, devices, and third-party software applications on a single platform. Built to meet the unique preferences of every user, role, and clinical workflow, the user dashboard brings together all of the components needed to manage your entire virtual care practice or programs in a single view. Our configurable software modules enable clinicians to view the patient’s continuous care journey, rather than by each episode of care – all on a single interface. Close workflow gaps around patient intake, scheduling, documentation, image access, and analytics to create a solution that meets your unique needs.

Dock is the first and only HIPAA compliant task management and collaboration platform built for healthcare teams. We provide the structure, process and accountability needed for healthcare teams. We help bridge the gap between the clinical and administrative teams to help healthcare practices get on the same page for better, more reliable patient care and more efficient and happier providers. Dock gives your team a simple, HIPAA-compliant way to manage all your daily administrative and clinical tasks. Missed emails and calls lead to dropped balls. Complicated spreadsheets, disappearing Post-its and illegible notes result in medical errors. Capture every administrative to-do in one HIPAA-compliant place so your clinical operations can run more efficiently with less dropped-balls, and you can get back to the care patients need. No more Post-Its, no more Excel files, just a simple, intuitive, works-anywhere platform to complement your existing EHR.

CareConnect™ is an integration engine that empowers organizations to connect with other providers across all care settings. Using a single point of connection, organizations can achieve true interoperability by connecting to a network of providers, or the ability to share data across local health information exchanges (HIEs) or larger interoperability frameworks such as Carequality. Enabling clinical summaries with historical data to flow easily and securely between EHRs and providers supporting care coordination and integrated care models. Access multiple resources such as pharmacies or prescription drug registries, which is especially important for addiction and substance use treatment providers. CareConnect supports a robust consent management workflow to ensure the right data is shared at the right place at the right time.

miSecureMessages is a secure healthcare solution and HIPAA-compliant mobile messaging app used and trusted by care teams to send secure texts, photos, videos, and audio files. Mobile messaging is critical for managing hospital workflows and keeping electronically protected health information (ePHI) confidential. miSecureMessages is an integral part of 1Call’s secure healthcare solutions and functions as a secure messaging platform that is easy to use and meets the strict HIPAA security standards for healthcare organizations. miSecureMessages is a stand-alone app that can also seamlessly integrate with 1Call’s software, or existing hospital technology and electronic medical record (EMR) platforms from other vendors to send secure texts, photos, videos, and audio files. Non-clinical staff can also use the encrypted texting app for maintenance requests, improve communication for fast patient room turnover, and in the hospital call center.

World-class contingent workforce management technology. First-class nurse deployment and utilization to put healthcare organizations back in control. Premium labor cost reductions that are in a class of their own. Einstein II is an intelligent, cloud-based internal workforce deployment and vendor management solution that reduces reliance on premium labor through overtime, premium incentive pay and agency. Through its two principal modules, Einstein II can either (or both) manage and deploy internal resource pools (IRP) and serve as a complete vendor management system (VMS). As a result, Einstein II can consolidate management of the total contingent workforce into a single system that can get better utilization out of an organization’s own resources before resorting to the agency, and then fully manage whatever agency-related labor is required. Einstein II IRP enables hospitals and other health groups to build and deploy internal resource pools that can supplement their staff.

BeeKeeperAI™ uses privacy-preserving analytics on multi-institutional sources of protected data in a confidential computing environment including end-to-end encryption, secure computing enclaves, and Intel’s latest SGX enabled processors to comprehensively protect the data and the algorithm IP. The data never leaves the organization’s protected cloud storage, eliminating the loss of control and “resharing” risk. Uses primary data - from the original source - rather than synthetic or de-identified data. The data is always encrypted. Healthcare-specific powerful BeeKeeperAI™ tools and workflows support data set creation, labeling, segmentation, and annotation activities. The BeeKeeperAI™ secure enclaves eliminate the risk of data exfiltration and interrogation of the algorithm IP from insiders and third parties. BeeKeeperAI™ acts as the middleman & matchmaker between data stewards and algorithm developers, reducing time, effort, and costs of data projects by over 50%.

Secure IT solutions for healthcare. Thanks to our services, healthcare providers are securely connected to the technology that supports them in their work and communication processes. Safe, reliable care technology. The services of E-Zorg are specifically designed for care providers and providers of care applications and meet all requirements in the field of security and privacy protection. The largest healthcare network in the Netherlands. You can connect to the E-Zorg network from any location in the Netherlands. We currently serve more than 85% of general practitioners, almost all pharmacies and 65% of hospitals. Our helpdesk is ready for you. If you need help with one of our services, you can contact the E-Zorg helpdesk. Our helpdesk is manned by technical specialists who will help you quickly and properly. What can E-Zorg mean for your organization? Are you a healthcare provider, manager or IT professional at a healthcare organization and do you need reliable technology

Delivering the best patient care is integral to everything you do. Empowering it with tools that streamline your team’s processes, digitize data and put the right clinical documentation into the right hands at the right time, that’s what we do. From managing care transitions to ongoing care coordination among your teams, Forcura is the clinical document workflow solution of choice for leading healthcare organizations. Forcura consolidates referrals from multiple sources in one location, allowing your team to manage, track and respond to referrals for one or all of your locations. Connect home healthcare teams, allowing them to work from anywhere there is a web connection. Make every second count with faster patient onboarding and more efficient workflows. Streamline patient referrals and accelerate billing cycles with automated technology. Reduce operating costs with digital workflows and patient-centered tools.

OnPage is an incident alert management system with a secure smartphone app, enabling response teams to get the most out of their digital technology investments. Physicians and IT teams use OnPage’s rock-solid escalation features, on-call capabilities and persistent notifications to ensure that critical alerts are never missed. Whether to minimize IT infrastructure downtime or to reduce incident response time for healthcare providers, organizations trust OnPage for all their critical notification needs. Discover how OnPage incident alert management enhances critical communications for industries including, healthcare, IT support, managed services, manufacturing and more! OnPage’s incident alert management platform ensures that critical alerts are always received by the right responders at the right time. Know the status of the message with full time-stamped audit trails and message logs.

Make sure you are never one of them by ensuring your compliance is watertight with customizable voice analysis triggers. Over 53% of UK consumers show at least one characteristic of vulnerability, so we’ve made it easier to spot them and notify the best person in your organization. A massive 91% of customers reported poorer CX from contact centers in the second half of 2021. Focus on the things that drive uplift faster and understand what agents need to say to drive more positive outcomes for customers. Set custom rules that allow you to immediately alert the appropriate person for every critical moment, based on any data points within the platform. Even the ones that you provide. Easily keep track of how well every conversation has gone based on the metrics that matter to you, giving you a clear view of agent performance across each interaction.

Pair better using patterns. Our AI enables global enterprises to discover subtle and valuable behavioral patterns to better pair their employees with customers. Afiniti Enterprise Behavioral Pairing™ discovers and predicts patterns of interpersonal behavior to optimally pair customers with agents. With over 150 patents, Afiniti’s technology examines data and commercially available information tied to customer identity to determine patterns of successful behavioral interactions and applies these patterns in real time to drive improvements in health, enterprise profitability, and customer satisfaction.

Say “goodbye” to manual work, tedious spreadsheets and complicated software. Say “hello” to a smart WFM solution that makes your life easier, your contact center better and your customers happier. Instead of feeling frustrated with a WFM solution that just adds to your workload, try one that makes planning a breeze. injixo is an extraordinarily user-friendly and easy-to-navigate WFM solution for call centers. It is designed to save you money, time, and stress - while empowering you to do more with less. Instead of waiting in line to get support, be delighted with real customer care that deserves the name. Our support team and smart self-service options provide you with excellent onboarding, training, and advice to help you in your daily work with injixo. Instead of dealing with an inefficient workforce management process, you can automate and optimize your WFM from start to finish.

We believe that offering a unique, flexible and responsive platform, especially as Field Service Management solution, will ensure that you can deliver the ultimate customer service. All-in-one platform to manage incoming calls, provide online support, chat, SMS, self-service application synchronisation, emails and social media integration for end-to-end customer management. Multi-platform mobile applications to manage your field workforce. Empower the mobile workforce to receive, queue, schedule, accomplish, update and notify their job orders on the move. Achieve a smooth life-cycle management of service requests and tasks with iTouchVision’s Service Desk Solution. Schedule and manage all back-office operations with effortless and automated administration workflows. Our highly configurable platform will meet most of your business needs, but an off the shelf solution will never meet your business process 100%. Where our platform does not meet your full requirements.

Choose any cloud with the multicloud contact center solution. Power personalized customer experiences at scale. Global enterprise contact centers have complex needs — from the latest communication channels to flexible deployment options. Genesys Engage contact center software is the solution of choice for leading global brands that need sophistication and scale. The full-featured Genesys Engage omnichannel engagement solution supports your larger digital transformation initiatives. And it gives you a competitive edge in today’s market. What Genesys Engage can do for you. Unify all voice and digital channels, self-service, work items, and inbound and outbound interactions. Get the foundation you need to create more holistic, personalized experiences for your customers and employees. Match the right resource to the right customer for better results. Best-in-class enterprise routing makes the most of automated and assisted engagements.

Activate an intelligent, cloud-based contact center to power next-level customer experiences while minimizing costs. With dedicated solutions to match your business needs, Cloud Contact Center can help you seamlessly move from legacy, capital-intensive contact center services to a more flexible cloud-based or hybrid solution that drives customer retention and increases revenue. Avoid large capital outlays and buy only the services you need. Scale your services quickly during call traffic peaks and valleys. Simplify management through a single vendor with 30+ years of contact center success. Streamline omnichannel customer interactions, improve outbound sales campaigns and support dispersed agents with a single, cloud-based solution. Carrier-grade network and a fully redundant platform. Touch-tone or multilingual speech-recognition caller interfaces. Integration with standard databases, customer relationship management (CRM) systems, and 42 types of private branch exchange systems.

Having a solution that’s easy to migrate to with the assistance, if needed, of experienced consultants who have an understanding of where you’re coming from and where you want to go. Happy with a product that is easy to administer and support, does not require endless upgrade projects and CAPEX funding, and is updated with new features continuously as technology in the contact center space evolves. Symbee is the most technologically advanced Amazon Connect partner in the world, delivering all the power of Amazon CX innovation without the necessity to build everything. Symbee delivers AWS cloud-based omnichannel contact center and unified communications with voice, chat, SMS, video, and social channels in a single platform, powered by AWS AI and M/L services. We have low-code/no-code integrations with major CRM, WFM, and other contact center platforms that can be up in hours, not days or weeks.

The Cloud Phone System of choice for modern sales and support teams. End clueless conversations by adding context to every call. Call software, virtual numbers, SMS campaigns, native CRM integrations, and lots more at just $25 per user. - 100+ integrations with CRM & Business tools - Click to call from CRM - Go live in 70+ Countries - SMS Workflows & Automation - 3 sales dialers to choose from - Call queueing and forwarding - Comprehensive analytics - Conversation intelligence & much more Get 70% off on your first month!

Our customers discover new ways to lower call center costs, maximize revenue, and minimize compliance risk with our flexible, scalable solutions. Using AI, Natural Language Processing, and Intelligence Tools, we turn raw unstructured call data into structured, rich data for analysis. Make better business decisions from every sales, service, or marketing conversation. Voice Analytics software to transcribe contact center calls and organize the data for actionable insights. Automatically transcribe recordings with natural language processing (NLP). Analyze, inspect and categorize calls with our industry-leading query solution. Automatically detect and redact sensitive data PCI / PII data from the audio and transcript. Includes 40 paralinguistic metrics such as silence, overtalk, dynamism & sentiment. Detect and predict complex behavior with high accuracy using machine learning. Analyze chat, email, CRM, and support data for a complete view of customer interactions.

To engage the customer in today’s digital world means creating a single, unified experience across every channel they choose to use to connect with you. From calls and email to chat and social messaging, delivering seamless service has never been more complex. IFS Customer Engagement software solutions enable businesses to deliver a faster, smarter service whatever the contact channel. By combining an omni-channel contact center with CRM in a single, configurable, AI-powered agent desktop, support staff are empowered to deliver rapid service however complex the request. Bringing together disparate sources of customer data from multiple systems, alongside all contact channels, your agents can deliver customer engagement seamlessly, while simultaneously banking productivity gains. To win in the service market requires excellence in customer care. But what does it take to modernize the contact center and deliver smart self-service?

ice Contact Center is an all-in-one customer communications solution, designed to serve all of your contact center needs. Stay ahead of the curve by providing more than just a simple call center. Evolve into an omnichannel contact center solution with enterprise-class features. An all-in-one solution lets you invest in your platform and infrastructure once. No need to add technologies or support diverse systems. Know which processes need to be updated and when with over 100 pre-built reports and a highly configurable monitoring tool. Add social media and mobile channels to your contact center so customers can reach your where it is most convenient for them. ice Contact Center was developed with users and customers in mind. This means that we provide an all-in-one solution to meet all of your needs, enabling you to serve your customers effectively.

At Chart Links, we develop rehabilitation software that automates workflow for referrals, insurance authorizations, cross-discipline scheduling, documentation, charges, and more. Our software allows your facility to be more efficient and to provide a higher quality of care. It delivers results in the areas of compliance, outcomes, analytics and revenue. From budgets and staffing to management meetings and marketing plans, the work of a Director of Rehabilitation is never done. While information technology is only one piece of the puzzle for you – it's a critical one. Unlike other general medical schedulers, Chart Links has designed its scheduler around the needs of medical rehabilitation facilities. Inherent in the scheduler is the ability to schedule by cross-discipline. There is also an ability to schedule the patient with multiple providers or resources in one easy-to-use feature.

Medical Calendar is an easy-to-use scheduler for doctors that’ll free you from a great deal of writing routine. This handy scheduling software will suit perfectly for a single physician as well as for a whole health center. It will help you to quickly create a competently organized schedule for the whole staff. If you want to have your reception hours at hand and don’t want to miss any important job-related events, then Medical Calendar is just what the doctor ordered! Medical Calendar is delivered in a classy interface both intuitive and stylish, making schedule management a piece a cake. Each doctor can create a profile to run his personal schedule. You can instantly switch between profiles to view the schedule of any specialist at any given moment. For your convenience Medical Calendar also allows viewing multiple profiles at a time, to view the schedules of several or even all doctors simultaneously.