Audience
Built to fit any businesses the solutions aims to provide small businesses with customer facing teams, call centers, and full-fledged contact centers that operate in any industry.
About Dixa
Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time.
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Integrations
Company Information
Dixa
Founded: 2015
Denmark, and worldwide
dixa.com
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Dixa-Home
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Product Details
Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Training
Documentation
Live Online
Support
24/7 Live Support
Online
Dixa Frequently Asked Questions
Q: What kinds of users and organization types does Dixa work with?
Dixa works with these users and organization types: Mid Size Business, Small Business, Enterprise, Nonprofit, Government, and Startup.
Q: What languages does Dixa support in their product?
Dixa supports these languages: English.
Q: What kind of support options does Dixa offer?
Dixa offers support via 24/7 live support and online.
Q: What other applications or services does Dixa integrate with?
Dixa integrates with: Airbyte, Qlik Application Automation, Chattermill, Cx Moments, elevio, Facebook, Geckoboard, HubSpot CRM, Lang.ai, Magento, Microsoft Teams, Miuros, Plecto, Klaus, Salesforce, SentiSum, Shift, Shopify, Slack, Solvemate, Stella Connect, WhatsApp, Woo, Zapier, and Zowie and more.
Q: Does Dixa have a mobile app?
Yes, Dixa has a mobile app for iPad and iPhone.
Q: What type of training does Dixa provide?
Dixa provides training in the form of documentation and live online.
Dixa Product Features
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Escalation Management
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
Customer Service
Alerts / Escalation
Supported
Live Chat
Supported
Queue Management
Supported
Surveys & Feedback
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Performance Metrics
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Dixa Additional Categories
Dixa Verified User Reviews
Write a Review-
Probability You Would Recommend? 8 out of 10
"Effective and efficient customer support software" 4 out of 5 stars Posted 2020-07-22
Pros: Dixa helps in supporting customers. It works fastly, effectively and efficiently. Helps in building better relationships with our customers. Also provide training to our new teammates. Real time conversations to increase loyalty. Full featured phone systems. Convert visitors into customers. Drag and drop feature saves time. Powerful design. When we have to manage more than one team it's very helpful.
Cons: The best part is it provides training to our new teammates. It's pretty good software.
Overall: Perfect and complete communication system.
Read More...
Very intuitive interface. User friendly software. Awesome customer service platform ,easy to use. Everything is available in one system. Personalized customer service. Seamlessly integration.
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