Audience

Built to fit any businesses the solutions aims to provide small businesses with customer facing teams, call centers, and full-fledged contact centers that operate in any industry.

About Dixa

Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time.

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Integrations

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Ratings/Reviews - 1 User Review

Overall 4.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Dixa
Founded: 2015
Denmark, and worldwide
dixa.com

Videos and Screen Captures

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Dixa-Home

Dixa-Home Dixa-Conversation Dixa-CustomerDetail
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Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Training
Documentation
Live Online
Support
24/7 Live Support
Online

Dixa Frequently Asked Questions

Q: What kinds of users and organization types does Dixa work with?
Q: What languages does Dixa support in their product?
Q: What kind of support options does Dixa offer?
Q: What other applications or services does Dixa integrate with?
Q: Does Dixa have a mobile app?
Q: What type of training does Dixa provide?

Dixa Product Features

Call Center

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Escalation Management Supported
IVR / Voice Recognition Supported
Inbound Call Center Supported
Manual Dialer Supported
Outbound Call Center Supported
Real-time Chat Supported
Reporting/Analytics Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Not Supported

Customer Service

Alerts / Escalation Supported
Live Chat Supported
Queue Management Supported
Surveys & Feedback Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Performance Metrics Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Live Chat

Offline Form Not Supported
Geo Targeting Not Supported
Transfers / Routing Not Supported
Third Party Integration Not Supported
Canned Responses Not Supported
Website Visitor Tracking Not Supported
Proactive Chat Not Supported
Screen Sharing Not Supported
Customizable Branding Not Supported

Workforce Optimization (WFO)

Workforce Management Not Supported
Performance Management Not Supported
Quality Management Not Supported
Interaction Analytics Not Supported
Real-time Guidance Not Supported
Liability Recording Not Supported
Surveying Not Supported
Speech Analytics Not Supported
eLearning Not Supported
Reporting Not Supported

Dixa Additional Categories

Dixa Verified User Reviews

Write a Review
  • Shruti K.
    SMM Manager
    Used the software for: Free Trial
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Effective and efficient customer support software"

    Posted 2020-07-22

    Pros: Dixa helps in supporting customers. It works fastly, effectively and efficiently. Helps in building better relationships with our customers. Also provide training to our new teammates. Real time conversations to increase loyalty. Full featured phone systems. Convert visitors into customers. Drag and drop feature saves time. Powerful design. When we have to manage more than one team it's very helpful.

    Cons: The best part is it provides training to our new teammates. It's pretty good software.

    Overall: Perfect and complete communication system.
    Very intuitive interface. User friendly software. Awesome customer service platform ,easy to use. Everything is available in one system. Personalized customer service. Seamlessly integration.

    Read More...
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