InfiniteKM Alternatives

Guru is an Enterprise AI search and AI-powered knowledge platform that provides instant, trusted information from your company's scattered docs, apps, and chats when you need it without context switching. Guru's AI understands who you are and what's important to you. Forget about manually clicking around apps or asking people for answers. Even better, Guru's AI can turn those answers into an AI-powered knowledge platform to replace your legacy knowledge base/wiki and intranet too. Guru natively integrates with Slack, Google, Microsoft Sharepoint, OneDrive, and Teams, Salesforce, Zendesk, Atlassian Confluence, Atlassian Jira, Dropbox, Box, Google Drive, Asana, HubSpot, ClickUp, GitHub, GitLab, Intercom, ServiceNow, Linear, Front, and many many more SaaS apps, documents, #channels. Guru ensures you never have to leave the app you're in to get the answer you need

Interfacing’s Digital Twin Organization software provides transparency and Governance to improve Quality, Efficiency, and ensure Regulatory Compliance. Map, analyze, and automate processes, manage regulatory compliance, assess risks within a single platform! Interfacing’s digital twin solution (Enterprise Process Center - EPC) is an enterprise management system that helps companies digitalize processes to streamline operations, increase productivity, and continuously improve. Interfacing’s digital business platform – Rapid Application Development (RAD) Tools, with its Low-Code Development methodology will optimize usage of your technical resources and maximize transparency for ongoing improvement. Discover how our Low-Code Rapid Application Development module provides all the tools to create and deploy Custom, Scalable, Secure, and Mobile ready Applications in Days vs. Months!

Learn Amp is the complete People Development Hub. Weaving together learning, community, and talent development to power performance. Enabling modern companies to balance people-led and company-led learning, and align individual progression with collective goals. Technology on its own is not a silver bullet. Get software with a service (SwaS) through our expert coaching and advisory services. Our consultative approach has led to a 96% retention rate of happy customers. Speak to us to find out more and join future-thinking organizations like Metro Bank, GAIL's Bakery and Specsavers in consolidating and replacing their tech stack with Learn Amp. Platform packages are flexible and scalable. LEARN; combine engaging LXP and powerful LMS tools. CONNECT; drive higher engagement and better knowledge transfer with cutting edge social features. DEVELOP; improve and measure competencies and connect the right people to the right skills learning; integrate and align performance with L&D goals

Klyck is your go-to content solution for organizing, finding, and sharing information. Centralize your team's knowledge, provide quick and easy access to all your content. Customize pages tailored for every situation to save time, money and endless email threads. By bringing your content and knowledge together, Klyck helps you find what you need, when you need it. With analytics, gain a clear picture and improve understanding of content performance, customer engagement, and sales user activity for sales and marketing leaders with superior data-driven strategic solutions.

Noodle is the all-in-one enterprise platform that removes the stress of working across emails, file servers, task managers, spreadsheets, chats, meetings, etc. Teams that use their Noodle communicate better and are more productive. Your people will see where everything is, understand what everyone is working on, all while improving the company culture. Features Cloud or On-Premise Options Fully Customizable Design Build Sites in Minutes Regularly Updated With New Features Flexible Password Controls Drag and Drop Features/Post Track Views of Content Unlimited Colors/Skins Create Polls/Surveys Sync with Active Directory 11 Supported Languages Built In Block Text Editor Follow Co-Worker’s Statuses Create Custom Workflows Embed Video and Photos Easily Archive Content Video Conferencing Build E-Forms and Reports Merge Multiple Calendars Optimized For Speed All Applications Included View Personal User Statistics Personal Digital Workspace Etc

The LessonBridge lessons learned database from Secutor Solutions provides a repository for organizations looking to capture and manage lessons learned and best practices from projects, events, or operations for future use. A cloud-based solution, LessonBridge enables businesses to discover, capture, manage and reuse this valuable corporate intelligence. Discover - LessonBridge lets you easily find and upload relevant lessons already existing in your organization. Capture - Document your lessons learned in a standard form you can customize. Add images, videos, and links if needed. Categorize your lessons learned for ease of searching. Manage - Ensure knowledge consistency, completeness, and quality using LessonBridge’s automated review process. Reuse - Search for relevant lessons learned to reduce your project risks, resolve issues and improve processes. Push lessons learned from earlier projects to the teams that need to know.

Spekit is the only enablement platform that centralizes and automatically surfaces the answers, content, and training sales reps need to thrive - right when and where they need it. Unite your playbooks, resources, training, and sales content within Spekit, and it becomes instantly accessible, shareable, and trackable from any tool or workflow. If your sales reps are there, now your enablement is, too. Meet the enablement experience that sales reps adopt instantly, use constantly, and love deeply. Key use cases: - Sales content management: Centralize, share, track, and analyze sales content. - Knowledge and enablement: Surface playbooks, onboarding, and coaching where reps are selling. - Tool and process adoption: Guide, support, and align reps through tool & process changes. The Spekit difference Infinitely easier creation. Infinitely versatile access. Spekit is a new enablement experience unlocking sales rep potential.

Universal Knowledge from KPS provides comprehensive content capture, search, collaboration and insight functionality enabling internal employees and customer facing organisations to significantly increase productivity. Powerful search, advanced content creation and moderation processes combine with high levels of insight ensuring your knowledge can be managed centrally with minimal administration overhead. Deploy standalone, with configurable user and team workspaces, or integrated, with comprehensive APIs linking KPS Universal Knowledge to existing systems and content. This makes information available at the point of need, without the need to open a separate application. By embedding our knowledge management product into your third party applications, you save time and ensure successful adoption. Customers also benefit, getting the right answers faster. As a result, you both improve the customer experience and reduce operational costs. SaaS and On Premise deployment options

PatentCAM is a secure, centralized repository for R&D, legal, and corporate development stakeholders to manage, annotate and monitor patents and scientific literature related to your organization’s patent landscapes and technical areas of interest. Customized for patent and technical information professionals, it replaces less friendly Excel or SharePoint products used by many organizations to attempt to manage and distribute patent-related information. Implementing PatentCAM at your organization increases informed decision making while limiting legal risks. Specific benefits: -Enhances competitor intelligence: -Cuts down on redundant research -Speeds up time to commercialization -Reduce litigation and discovery costs -Increase IP monetization opportunities, licensing, sales etc... PatentCAM extends institutional knowledge by aligning R&D, legal and business development teams resulting in improved strategic decisions.

Increase agent efficiency and enable effortless self-service by gathering and sharing relevant and up-to-date knowledge. Streamline support activities and strengthen customer loyalty by delivering the latest product and service information consistently across multiple channels with the SAP Knowledge Central solution by NICE. Convenient self-services through self-service portals, search engines, communities, and other channels. Contextual knowledge support for customer service agents. Built-in reporting to help identify key customer behaviors and search trends. Integration with SAP Service Cloud, enabling fast resolutions. Improve customer satisfaction by providing the right information when and where they need it. Create search-engine optimized content to provide the fastest access to the right information. Increase customer service efficiency by reducing contact volumes. Resolve customer issues faster with intelligent, contextual knowledge management.

Knowledge automation for customer-facing teams. Teams waste too much time trying to find the information they need to just do their jobs. Seva gives customer-facing teams frictionless access to the wisdom they need, enabling them to achieve better business outcomes faster than they ever have before. Our AI puts your team’s collective knowledge behind every sale, marketing, and customer support member, in real-time. Time wasted searching for and recreating information is time not spent engaging your prospects when you need to be. With Seva, Sales teams improve the quality of their customers' journeys by improving responsiveness and freeing them up to focus on relationships, not mindless searching. Marketers are frustrated because 70% of an organization's precious marketing material goes unused because no one can find it. With Seva, marketers can precisely guide sales teams to the right information they need while getting data-driven insights.

Enterprise knowledge management software for better support. Improves your agent-based and self-service support with AI-powered knowledge management software. Create a knowledge-sharing culture that delivers a better customer experience. Spread the power of knowledge across your organization. Enable every member of your organization with access to a central repository to contribute and retrieve support knowledge. Deliver a meaningful multi-channel user experience. Combine AI-enabled search, user-friendly interfaces, gamification, and federated content across multiple sources to ensure the ultimate customer experience. Drive engagement by keeping your knowledge base complete and up to date by detecting gaps in your knowledge base. Interactive dashboards offer insights into the health of your knowledge base and provide information on knowledge base usage, effectiveness, and adoption.

Userpilot is an all-in-one platform for Product & UX teams. It combines Product Analytics, In-app Engagement and In-app Surveys to help you increase product adoption through powerful in-app experiences, actionable product analytics and user feedback. Userpilot allows Product, UX, marketing and Customer Success teams to build user onboarding flows, launch product announcements, improve your UX & product adoption, provide self-serve support, and collect feedback in-app , all code-free. It also provides powerful Product Analytics tools (funnels, trends, paths, cohorts) so you can make informed, data-driven product decisions. With its Custom Dashboards, you can build bespoke analytics dashboards by dragging and droping your favorite reports or using a ready-made template. We also provide event autocapture and session replay. Integrations: Mixpanel, Amplitude, Heap, Intercom, Segment, Webhooks, HubSpot, Salesforce.

Mozzaik365 is a SharePoint Online extension that enables you to enhance the employee experience in your digital workplace. Mozzaik365 doubles the power of SharePoint by adding numerous features designed to improve internal communication, internal collaboration and knowledge management spaces. As a Microsoft add-in, Mozzaik365 ensures your data remains secure and under your control, providing a consistent and safeguarded environment for your digital workplace. The main success factors of Mozzaik365 are: Access to social network publications to engage employees. Create a Great Employee Experience by enabling the development of compelling and engaging content tailored to the brand's DNA. No-code solution making it easy to use and simplifies SharePoint. Highly customizable solution to create a tailored digital workplace. Worldwide network of partners to help you get the best out of Mozzaik365.

harmon.ie makes it easy for knowledge workers to capture and classify emails and documents to SharePoint and Teams directly from Outlook, the place they already spend their work time. As such, it is easy to discover and share important content when needed, right from the email client. By making it easy to do the right thing, harmon.ie increases SharePoint adoption, workplace productivity, as well as information governance and compliance. That is why thousands of enterprise customers count on harmon.ie's SharePoint and Office 365-based user experience products for email and records management, collaboration, knowledge retention, and SharePoint adoption. harmon.ie has won numerous Microsoft Best App awards and is a long time Microsoft Partner. Our flagship solution breaks down data silos from Office 365 apps, by grouping information using Descriptive Labels. harmon.ie SmartAssistant helps organizations bring together all their information so employees can focus on work

Today, most customers expect organizations to have a self-service option as part of their customer experience. The key to a positive and highly effective self-service experience is a sound knowledge management system (KMS). Knowledge management ensures the content that is accessible via self-service channels is well-written, well-organized and is the right information, delivered to the right parties, at the right time, across all channels and communication touchpoints. If optimized a knowledge management system can render self-service channels highly effective, expedite time to issue resolution and create a highly rewarding customer experience. Using data analytics, diagnose and address usability, to enhance self-service process flows and improve the customer experience. Deflecting calls from real-time interactions to relevant sources of information reduces transactional support costs from dollars to pennies.

An AI knowledge management platform created by CX experts with 10+ years of experience in omnichannel customer service. Great customer experience is no longer a differentiator — It’s a must. When every conversation matters – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system. Semantic Search helps improve the findability of information, reduces time to access right information and ensures accurate resolution in the first contact. Ensuring harmony in the information going to the customer from assisted and digital Channels, else experience goes for a toss. Empowering your Champions with the right tools which helps them to take the next best action within a few clicks while solving customer’s query.

Igloo Digital Workplace. Connect all your apps for a unified digital workplace experience. With seamless integrations to your most valued business applications and platforms, Igloo provides your employees with a single destination to access the tools they need to perform. Igloo is a leading provider of digital workplace solutions, helping companies move beyond traditional intranets to inspiring digital destinations that improve communication, knowledge sharing, collaboration, and culture. All Igloo solutions are 100% cloud-based, mobile-enabled, and integrate with the leading enterprise systems and cloud apps your business relies on. By centralizing all information, Igloo provides a single-source-of-truth and enables a more productive and engaged workforce.

ThinkOwl is the one-stop solution for your customer support needs. Built on cloud architecture, ThinkOwl is embedded with AI-powered tools that streamline every workflow right from ticket management to client satisfaction. As a result, you can automate routine activities on the fly, reduce workload drastically, boost agents’ productivity, increase service efficiency, and many such things to deliver the best experience to your customers. Furthermore, ThinkOwl helps analyze customer data and provides advanced reports that enable users to get real-time insight into operations via key performance metrics across topics, teams, and channels. Our AI-powered service desk watches and learns from every case. Agents get better suggestions and solutions every day. And over time, you get a birds-ey view of all your customer data. ThinkOwl empowers you to consistently deliver superhuman greatness on all channels — through AI-based case management.

Connect with your entire organization, no matter where they are. Share information through multiple channels to every employee, effortlessly. Bring your organization’s purpose, values, and character to life. Give your people a platform to speak, and be heard. Define and transform your organization’s collective voice. Create truly engaging experiences for your employees. Empower them with an environment that makes them truly valued and cherished. Enable your coworkers to find and share information efficiently. Organize policies, processes, and practices with the right access controls. Accomplish tasks with access to the right tools and applications. Empower your employees to collaborate anytime, anywhere. Our pricing options are tuned into select modules designed for HR & IT teams to quickly zero in on your rollout need. You pay exactly once for any feature. What’s more, the package deployments are within weeks, not months.

Connecting the world’s software teams one business at a time is the mission of AnswerHub. If you are like most businesses, digital innovation is key to your success. Leaders like you must be concerned with capturing your team’s collective knowledge/expertise, increasing your team’s productivity, eliminating redundant work, and accelerating new technology adoption. Keeping your software development and technical teams productive and happy is challenging on many levels. Wouldn’t it be great if you had an enterprise class, fully configurable platform that would give your employees and your customers the information they need when they need it to be productive, engaged, and motivated? The AnswerHub platform is purpose-built to capture, curate, and distribute your software and technical team’s expertise, insights, and knowledge on a global basis for organizational consumption, eliminating unnecessary noise, and enabling your local and distributed teams to focus on business outcomes.

With Wisdom, you can communicate directly with your customers, specific team members, set up workgroups, allocate tasks, and collaborate like never before – all from one platform. When you harness the power of advanced community engagement with Wisdom, your business benefits from reduced support costs, improved insights into customer behavior, a better experience for your customers, and improved return on investment. Internally, your employees will be more engaged, feel more listened to, and will help them realize their potential. Wisdom represents a seismic change in the knowledge-sharing space. The platform has been designed to unify knowledge sharing by giving both internal and external communities the space to share values, share a purpose, and ultimately align for the greater good of your business. Connect, stress free Centralize Information Save time and money.

OneBar is a knowledge management platform that helps your team collect valuable internal information and access it anywhere. OneBar gives you a convenient way to document frequently asked questions and answers to share with colleagues. Ask questions, invite people to help, and comment on answers, all in one place. Tag answers, assign subject matter experts, configure expiration notifications, and more, all to make sure your information in OneBar stays up-to-date and correct. Unlike traditional keyword-based search engines, OneBar actually understands what you mean. Already have an answer in Google Drive or Confluence? Just give OneBar a link, and we’ll embed a live preview into a OneBar document. Close deals faster with OneBar, share the right, up to date answers with your sales team. Reduce time of the first response to customer questions. Make every support rep your best rep.

We design and build digital platforms that improve the customer experience and empower your teams to do their best work. Increased competition, shifting customer expectations, new working patterns and disruptive technology are changing how professional services businesses need to engage with their customers and deliver their work. From creating your digital strategy to building e-commerce websites, mobile apps, customer portals and intranets, our range of services enable new business models, improved customer experiences and better ways of working. Our platform reduces time-to-market and accelerates your digital transformation. Calls9 Nucleus also gives you all the benefits of a bespoke development solution. These include custom functionality, bespoke integrations and your brand look and feel throughout. We provide a fully managed solution with backups, security updates and support included as standard.

Capacity is the world’s first Work Automation Platform, powered by artificial intelligence, that automates support for your customers and employees. The Capacity AI continuously learns from organizational knowledge and the interactions within your business to automate your helpdesk, processes, and decisions in real time. Key Benefits: Grow revenue with lower costs. Reduce the time and money spent answering repetitive questions with a new kind of helpdesk that enables you to escalate from tier-0 to tier-1 support with ease. Increase employee engagement. Employees are inundated with emails, phone calls, shoulder taps, and tickets. Empower your team with instant access to centralized knowledge, so your support team can focus on strategic goals and tasks that require higher-level thinking. Improve customer satisfaction. Customers have a lot of questions. Give your customers the experience they deserve with instant answers to their FAQs 24/7.

Mantium’s AI platform promotes knowledge sharing and alignment within organizations helping teams work towards the same goals. With large distributed teams, a company’s knowledge management systems (KMS) are the key to collaborating and learning about processes, meetings, events, and more. With Mantium, we enable enterprises to quickly and easily find knowledge within KMS, using AI to return the best answers to questions. If Mantium doesn’t have the answer to your question, your team can provide updated information, and the AI will improve for future instances. With Mantium, you can search systems holistically, with Natural Language Processing (NLP), ensuring your team finds the information they need quickly. With our Slackbot integration, you can ask a question on Slack, with no need to switch to a separate app to get the answers you need.

ProProfs Knowledge Base is a knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams. It is also an effective method for introducing new hires to company procedures during the onboarding process. ProProfs Knowledge Base improves productivity by making it easy for employees and customers to instantly find what they're looking for, whenever and wherever they need it. ProProfs Knowledge Base Software eliminates the need to answer the same questions over and over again.

Rake replaces LiveChat and similar website chat applications. Rake replaces Slack and similar work messaging applications. Rake is a connected, infinitely searchable chat and messaging platform. Rake is omnichannel first to help you connect everywhere with everyone. Studies show that live chat on your website improves lead conversion by up to 4x. Rake's customizable chat widgets for your websites and landing pages require a minimal javascript implementation and do not slow down web page-load or performance. Plugins are available for popular CMS and eCommerce platforms. View live visitors on your website, including visitor geo-location, duration of the current session, previous visits, pages viewed, current page viewing, and other useful statistics. Then, when the moment is just right, craft a custom invitation to chat.

Founded in 2005, Beyond Key incubated Beyond Intranet as its strategic division, to ensure that its clients get the most out of Microsoft technologies, including SharePoint, Teams, Dynamics 365, and Power Platform (Power BI, Power Apps, and Power Automate). As a Microsoft Gold Certified Partner, the Beyond Intranet team has been helping its clients throughout their digital transformation journey of discovery, implementation, and adoption phases with its Microsoft 365 services and products. Beyond Intranet offers ready-to-use SharePoint solutions that can be integrated into your existing SharePoint setup. Our Intranet Addins and Web parts can be used by organizations that want to maximize their Sharepoint investment. We specialize in custom-made solutions that meet any organization's business needs. We can help any team achieve excellence in their Sharepoint platform, from version migrations to fresh starts.

Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency.

The SABIO search is equipped with smart algorithms that learn with every user interaction and improve the search continuously. Auto-suggest and recommendations help you find knowledge as you type. Through synonyms, you even find the knowledge you haven't been looking for. Search results are displayed dynamically based on relevance and accuracy, validity, popularity, and tags. Use additional filters to condense and drill down your search results. Or add individual tags to customize your search experience even more. Upload, manage and search through common file formats such as Word, Excel, PDF, or PowerPoint documents. SABIO gives you a solid foundation for efficient customer service in a multichannel environment. Now you can put consistent, up-to-date, vetted knowledge at every touchpoint — all of it coming from a single point of truth. Get the world’s easiest knowledge management delivered instantly.

eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers. Intelligent knowledge management systems for customer service are leveraging Artificial Intelligence (AI) to find answers to customer questions, guide processes, and help in decision-making. This is a win-win-win — for the customer, the agent, and the business. The customer service knowledge software unifies in it many knowledge management tools, like content management (CMS), search, artificial intelligence, workflow management, knowledge analytics, and others. Using the right knowledge management software ensures you have the right tools to serve the right answers to customers in their time of need.

Studies show that employees spend 2 hours every day searching for information. Only to be able to perform at their job. It is now the right moment to empower your teams to use this time on what matters. Elium offers a trusted and flexible source for sharing and enriching company knowledge. It helps streamline the decision-making process, improves collaboration and the ability to innovate. Company-wide procedures, key project learnings or market insights? They all have a place in Elium. Give your team the right tools to share and capitalise on company knowledge. Easily search inside stories or embedded files. Find the most relevant knowledge in seconds. Capturing knowledge is one thing, but making sure it stays relevant over time is a different story. With smart tools, Elium empowers teams to act on existing knowledge and collaborate around key insights.

Traditional knowledge management systems either suffer from holding too much information or little to none at all. According to IDC, 36% of a consultant’s time is spent searching for information. Finding new ways to equip support staff to resolve issues consistently is the challenge many organizations now face. So, how can you drive consistent service and compliance across the geographies you serve? Equipping your support staff with a next-gen knowledge solution is the answer. Designed with live customer interaction in mind, Sutherland SmartLeap™ HelpTree makes it easy to create and keep knowledge current. It seamlessly integrates with enterprise systems to provide a straightforward user experience for both creators and consumers of content. Enabling faster content creation and minimal training. Connect with multiple data sources and leverage machine learning-based search. Easy enterprise integration with straightforward UX & UI to enable richer conversations.

Enterprise content management (ECM) solutions enable an organization to take full advantage of the customer information and company knowledge embedded in its content. ECM solutions capture, store, activate, analyze and automate business content, providing new value from data that was previously unstructured and unavailable. When effectively managed across the organization, content can be used to engage customers, automate business processes and enhance collaboration. Content is the currency that fuels and funds digital transformation. Content possesses information about customers — their behaviors, sentiments and value to the organization — but only if you can harness it. Collectively, content buried in repositories, file shares and cloud folders across the enterprise represents the knowledge of the organization.

We connect organizations with employees through Powell 365, a full Digital Workplace made up of: • Powell Intranet for Corporate Communications and Employee Engagement • Powell Teams to enhance Microsoft Teams with governance for IT and improved usage for end-users The sudden adoption of Microsoft Teams by millions has led to a sprawl of teams. Too many teams and a lack of organization can leave users lost in a haze of messages and documents. With Powell teams, take collaboration and governance to the next level and solve these problems with: • An easy-to-use dashboard for improved navigation, visualization, and search to quickly find teams and their relevant information • A catalog of customized team templates for daily scenarios • Governance rules set by the IT and automatically integrated into each team creation process • An easy teams administration interface Save 20 minutes each time you create a new team! Choose the teams template that matches your needs and collabo

Keep your employees informed and connected with a centralized hub for all your information. Unleash the full potential of your workforce with Cognitive Empowerment and Engagement. Our AI-driven solutions go beyond traditional communication methods, intuitively adapting to individual preferences and learning patterns. Foster continuous learning with personalized content, boosting engagement, morale, and cultivating a workplace where cognitive empowerment drives innovation and growth. Streamline your document management processes with our Intelligent Document Nexus for All. Say goodbye to information silos and hello to a unified, AI-powered platform that categorizes and organizes documents effortlessly. From seamless retrieval to collaborative editing, AIX Hub ensures that relevant information is always at your fingertips. Boost efficiency, reduce redundancy, and transform the way your teams access and interact with critical documents.

Discover, Organize, and Provision Enterprise Knowledge On Demand. Use our APIs to connect to existing systems and build a custom solution for collecting, curating, & re-using knowledge from conversations. Use our SDKs & APIs yourself or get a developer to help you build a solution. Contact us to talk about your idea. iEngage.ai powers FreshENGAGE a marketplace app for Freshdesk. See how knowledge from resolved tickets is shared amongst support agents when similar issues recur, saving the agent’s time and ensuring that customers get a great experience. ARIV.AI – we have used the iEngage.ai platform to build a knowledge bot for common collaboration tools like Slack & MS Teams. Take a look at how ariv helps users find answers, stay on top of a deluge of messages, and earn karma points. See what we’ve built on top of iEngage.ai for other use cases. iEngage.ai is a versatile platform that blends seamlessly into your existing technology stack. Talk to us about your use case.

The Lean Way is revolutionizing how companies capture, implement, measure and share continuous improvements. The Lean Way offers an engaging platform allowing you and your team to capture more opportunities for improvement, track the progress of each improvement and identify any bottlenecks in the process. The Lean Way will not only help you capture more opportunities; it will also help you implement more improvements to ensure maximum impact. Keep everyone up to speed on new improvements and allow everyone to stay on top of relevant conversations throughout your organization. Empower your people to learn from each other and use The Lean Way to search for new ideas or to let others know when you've had a stroke of genius. Purpose-built to help you optimize your workflow by removing bottlenecks and waste (Muda) from your process through the implementation of lean practices.

The best place to keep your team and company content. Teamwork Spaces is a modern, intuitive content collaboration workspace with smart features like required reading and live widgets. Treat your most important documents like they’re actually worth reading, with a smart document management software, UI that’s incredibly simple to navigate, inline comments for easy collaboration and required reading to keep everyone engaged. Make finding the right answers intuitive. Teamwork Spaces is organized like a book, not like a complicated series of folders — for the way people naturally think. With one central place to organize all of your important documentation, you can ensure that everyone in your company knows exactly where to go to find the information that matters — every time.Exclusive to Teamwork Spaces, Required Reading lets your team know when there’s a new document that needs their attention, and notifies you when changes have been made to existing content.

Our AI-powered software enables companies to capture, centralize, structure, nurture, search, share and export their knowledge, be it technical, sales content, or general business know-how. Quandora Question & Answer enable companies to share their knowledge in a secure, easy and fun way. Quandora can be used within a team or department, or as a company wide tool. Technical people are confronted with unique learning challenges: changing technologies and dispersed team members, all while working in a fast-paced environment. We empower teams to ask questions, share knowledge, and learn on our accessible platform. Share knowledge about issues that matter to you - sales, customers, communication, culture, management - in a way that transcends hierarchy, location, and departmental boundaries. Learn from the experts: your colleagues.

At Dezide we help improve installation, service and repair processes by providing efficient troubleshooting knowledge to service centers, field service technicians and even end customers for both your own and competing products. Dezide gathers the knowledge of your leading technical experts in Dynamic Troubleshooting Guides, which offer real-time, consistent, step-by-step instructions to your technicians. To deliver the best possible advice, our AI-powered platform dynamically uses four major factors when deciding which troubleshooting steps to recommend: 1. the probabilities of root causes 2. the probabilities that certain corrective steps will be effective 3. the costs of repairs 4. the time needed to complete the corrective steps. As repairs are done and tracked, Dezide uses machine learning to improve continuously, offering your smartest, most cost-effective troubleshooting guidance to your team members around the world.

With a single integrated application you can manage contacts, companies, projects, opportunities, activities, documents, resources, mailings, landing pages, online registrations, surveys, online procurement, and much more. Your team will achieve higher levels of productivity by centralizing the information and files (but with selective access rights per user), by using specialized applications to do certain tasks (like mass mailings), and by easily coordinating projects with internal and external persons. Your company will be able to maintain the knowledge and experience inside by storing the key business processes in templates and by re-using this know-how in such a way that is continuously improved and updated. All your business data can be stored on our system adapting to your data model (number, type, and name of fields) without programming, just customizing the application with forms that you can create.

noHold has been developing SICURA for over 20 years. Its patented technology is designed for non-programmers to build and maintain the platform without help from an engineer. Our Platform collects end user interactions to decipher trends and patterns that help you improve your marketing, sales and customer care strategies. The true value of this platform lies in the information we discover from raw customer input. Our Virtual Assistants start the conversation with your customers. Through the Virtual Assistant end users engage with our AI Platform, which can help identify answers to issues and complete an action, like submitting a form. An Online Educational Institution added a Virtual Assistant link to their learning system. This resulted in a 46% reduction in support tickets each quarter. A Government Agency reduced escalation to a live agent by 52% by placing their Virtual Assistant on their phone system.

As organizations grow, they tend to collect and document team knowledge haphazardly. Often this knowledge is in different documents, spreadsheets, legacy wikis, email threads, and chatrooms. AllAnswered provides a single platform where your team can easily find all the information they need. Mentorship and institutional knowledge are critical to the long-term success of any organization. You need to capture your best team members' expertise so that everyone has easy access to these best practices. Having a custom Questions & Answers portal ensures team know-how is never lost, and nobody ever has to reinvent the wheel. Having an outdated document repository could cause significant mistakes if someone relies on obsolete information. Your knowledge base has little value if it cannot be trusted. AllAnswered provides your team with a modern Wiki editor and built-in workflow, making it simple to keep your knowledge base up to date.

XPERT TECHNOLOGIES is an information technology solutions provider specializing in delivering complex technology-based systems that enable our clients to grow their businesses in today’s competitive economy. As a result, we provide technologies that enable our customers to take advantage of the efficiency of the Internet while combining both emerging and existing technologies to reduce costs, improve operating efficiencies, optimize supply chains, shorten cycle time, generate new revenue opportunities, improve communications and strengthen relationships with customers, business partners, and vendors. XPERT TECHNOLOGIES is committed to providing an innovative, enterprising, and dynamic work environment that is centered on our corporate values. Ensuring that we are honest, fair, and transparent in all of our interactions fosters trust and respect in our relationships. Guided by the conviction that there is always room for improvement, we aim to attain excellence in everything we do.

Create call scripts to duplicate the success of your best sales people! Agents access these interactive scripts within CRM systems, while the platform captures detailed analytics of paths traversed by your team. Interactively guide call center agents for technical support, business process compliance, telemarketing, lead qualification and more. Deflect incoming calls, improve customer satisfaction (CSAT) through interactive customer self service. Create business process based applications with enterprise data integration. Built on highly advanced Decision Network Architecture (DNA) Yonyx Map View provides a first of its kind solution for creating and visualizing decision tree driven customer interaction flows. Starting from a symptom, a customer can interactively troubleshoot an issue by traversing a decision tree along a given pathway. This helps customers quickly determine the underlying root cause and the corresponding solution.

IntelligenceBank Knowledge Management makes it easy to share and collaborate on documents and data with your team. With robust workflow, approvals and an audit trail. Keep track of customer contacts, proposals, work products, invoices and contracts. With granular permissions, give your customer access to your shared information and collaborate on briefs. Manage, share and measure your customer insights. Automatically alert your team when new data is available and integrate third party resources in a single, easy to use platform. Create custom pages to showcase customer segments and key themes. Legal departments love our case management applications, whereby each case can be tracked, actions can be assigned and linked to related documentation. Granular permissions mean people only see cases relevant to them. Ensure your sales team has the latest sales and marketing collateral. Customize proposals, give sales managers instant access to creative and receive alerts.

Helpjuice is a cutting-edge knowledge base software specifically developed to help businesses centralize all information in a single platform. This web-based solution enables customers to self-serve, solve doubts, and resolve issues without contacting a customer service team. Key features include intelligent instant search, advanced analytics, visual analytics, content library and repository, data management, document tagging and management, and more.

Paillor is a Gen-AI employee support and automation platform that consolidates the knowledge base, SaaS automation, and help desk functionalities into a single platform. It integrates all business systems in one place, enabling employees to easily find information and automate tasks, thus increasing productivity by simplifying work processes through Slack, Microsoft Teams, Google Chrome, or via its website. Paillor effectively handles a wide range of employee requests, including software requests, troubleshooting, password resetting, knowledge searching, employee onboarding, offboarding, and more. Leveraging advanced large language models (LLMs) and sophisticated machine learning algorithms, Paillor efficiently executes actions across the organization, ensuring tasks are completed swiftly and effectively. Sign up for your free account now—no credit card required and no trial period!