Fixzy Assist Alternatives

ConnectWise ScreenConnect, formerly ConnectWise Control, is a remote support solution for Managed Service Providers (MSP), Value Added Resellers (VAR), internal IT teams, and managed security providers. Fast, reliable, secure, and simple to use, ConnectWise ScreenConnect helps businesses solve their customers' issues faster from any location. The platform features remote support, remote access, remote meeting, customization, and integrations with leading business tools. Raise the bar for remote support and reduce customer downtime. Give technicians the ability to deliver superior service through reliable, direct connections to access desktops, mobile devices, and more when needed. Fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. Not sure which version you need? Try all the features and we'll guide you on the best fit for your situation. Free 14-day trial, no credit card required.

The leading industrial remote collaboration platform powered by Augmented Reality that allows frontline workers to connect and get real-time support from remote experts whenever needed. Typical use case scenarios are service, maintenance, commissioning, auditing, and training. Augmented Reality technology seamlessly allows remote teams to collaborate and share knowledge. VSight Remote is device agnostic and works with all mobile and desktop devices and smart glasses. Some of the key capabilities: - Annotation on live video streams - Collaboration on pdf manuals, and images - Visualization of 3D objects in a real work environment - Recording and archiving of sessions with all chat, shared documents, and user activity logs - Freeze live view and annotate on it Some of the benefits: - Eliminate unnecessary traveling and associated costs - Troubleshoot faster, reduce downtime and losses - Increase expert utilization rate - Build a knowledge base for training

ISL Light is an easy-to-use remote desktop software for security-conscious users. It comes at a great price-performance. ISL Light is a powerful tool that helps IT staff and support technicians solve problems remotely, either through unattended access, remote support or even though screen-sharing on mobile devices. It works cross-platform and offers 256-bit encrypted sessions with all standard remote access features plus some important extras: single-sign-on (SSO), session recording, live chat, videocall, multi-monitor support, file transfer, reporting and many more. Users can choose between cloud or on-premise service. ISL Online license does not limit the number of users, workstations and clients you support. It's a reliable and highly secure software used in all industry sectors including banks, hospitals, governmental institutions and insurances.

LogMeIn Rescue by GoTo, is an affordable and reliable remote support software. Rescue offers a wealth of features that enables businesses to provide a seamless support experience for their end users and improve the productivity of their support team. Its top features include remote control, remote diagnostics, multi-platform support, device configuration, video support, and integrations and APIs. Help agents and employees get more done. With features like system info, scripting, and unattended access, help desk technicians can identify and solve problems – even on inactive devices – without interrupting employees. Your remote access software should never compromise your safety. Rescue keeps users and your business equally protected with banking-grade 256-bit AES encryption, HIPAA-compliant multi-factor authentication, and more. Plus, with features like permission-based security, SSO, password policies, and IP login restrictions, you can ensure security across the board.

Built for operational efficiency. Designed for team collaboration. Viewabo makes technical support easier and faster by making a phone camera become your eyes. Connect to customers simply via an SMS link. Customers click on the link to share their smartphone camera so you can solve their issues as if you were there. Why tell customers how to fix their issues when you can show them instead? Annotate on-screen during live video sessions to show them what to do. Freeze-frame the customer’s video at any time to get a clearer view and see more details, making it easier to collaborate toward a resolution. Save time by sharing how you support. Just a click away to share recordings to collaborate with other teams to reach your goals more efficiently. Viewabo remote visual support transforms frustrating customer experiences into easier diagnosis and faster resolutions with visual cues, making everyone’s lives easier than with traditional support methods.

Help Lightning is a B2B software as a service (SaaS) company specializing in remote visual assistance. We provide next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. Our cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin.

Enable innovation, improve output, and increase ROI. Enterprise-ready solutions on Magic Leap 1 arm your employees with tools to augment and enhance their skills. Get expert remote assistance to professionals, frontline workers, and field technicians anytime they need it. Hands-free capture and live streaming keeps workers engaged and focused on task completion. Convert inefficient paper processes to digital documentation that can be shared with workers instantly and updated regularly. Track results, improve performance, and cut down on costly errors. The workplace of the (near) future is intelligent and connected. Remote collaboration and 3D visualization will combine with real-world understanding, the AR cloud, and increased connectivity to deliver information and experience right where your business needs it to be, at any scale. Leverage the capabilities of Magic Leap 1 to solve real-world problems facing industries today.

TeamViewer Frontline equips workers with industrial AR solutions for a faster, more straightforward workflow: It shows exactly what to do next, connects your employees with the information they need — from picking products and assembling parts to inspecting equipment and getting help from an expert. Frontline uses the power of smart glasses and mobile devices to help your on-site staff work efficiently: With our solutions, your workforce can visualize data, receive step-by-step instructions, solve specific issues, or get help from an expert, all while keeping their hands free. Frontline is about connecting your workforce with the information and expertise they need to do their job right.

CareAR is an augmented reality (AR) platform that helps businesses improve service experiences. By providing remote visual support and self-guided instructions, CareAR can help resolve issues faster, reduce unnecessary dispatches, and improve customer satisfaction. Benefits: Faster resolutions with remote AR assistance Higher first-time fix rates with visual guidance Reduced dispatches through self-service options Improved knowledge transfer with remote expert access Increased customer satisfaction and loyalty Lower carbon footprint by reducing travel CareAR products: CareAR Assist: Enables real-time collaboration for remote problem-solving. CareAR Instruct: Provides step-by-step instructions for self-service. CareAR Experience: Allows businesses to build interactive AR guides easily.

oculavis SHARE is designed to take customer support for machine manufacturers to the next level. Stop traveling the world for service and establish digital business models. Provide machine documentation via Augmented Reality to your end users or connect live to your customers' point of view and solve problems remotely. In maintenance operations oculavis SHARE is used to reduce machine downtimes, increase first-time-fix-rates and boost the overall equipment effectiveness (OEE) of your production equipment in place. Stop losing productivity and take maintenance operations to the next level with oculavis SHARE. Remote video support, step-by-step instructions and augmented reality content for machines and plants represent our core modules. A variety of management features allow to embed oculavis SHARE in your operational processes to get the most out of your use cases.

SimplyVideo uses Extended Reality (XR) and spatial computing to superpower video meetings. We enable teams to work together from anywhere in the world to solve problems faster and more efficiently than ever before. Enable field workers to carry out audits, inspections, and maintenance with help from remote experts in seconds. Eliminate the need for costly downtime, save money, and help the environment. Through SimplyVideo, you have the power to bring drones into your video calls, giving you a real-time overview of your team on the ground. Take your video calls to new heights, with our new drone integration. SimplyVideo can eliminate unnecessary travel, reduce downtime, and improve health & safety. Use the power of real-time video collaboration to get a birds-ey view and share critical data with your workers while they keep their hands free. This dramatically improves efficiency, speeds tasks up, and allows you to stay connected to your colleagues easily.

Deploy a unified platform to augment your organization with visual knowledge and automate processes over time. TechSee’s platform creates a single picture of customer issues across the organization, allowing warm transfer between channels and leveraging visual data to deliver AI-powered automation. The platform is proven to support large departments and tens of thousands of reps, with the ability to support more agents, technicians and end users in new geographic locations, without impacting availability or performance. The platform leverages visual data to automate processes using Computer Vision AI, including real-time decision support for agents and self- service for customers. A full record of the visual session history of each customer provides the organization with the context of each contact. This information can also be leveraged for internal collaboration, aligned with privacy policy.

RemoteSpark allows remote workers to establish a low-bandwidth, secure video and audio call with subject matter experts when they need help solving a complex problem. The expert, who can be located anywhere in the world, can then see what the remote worker sees and use holographic assets to support the task, all the while keeping the user heads-up and hands-free. RemoteSpark boasts the lowest internet-bandwidth requirements of any augmented reality communications platform on the market. Ideal for remote locations, a minimum of only 256kbps is required to operate voice & video calls, including 3D holograms, and IoT integrations. Reliable calls can be run while connected to a mobile hotspot. Built to meet and beat the highest security standards, all communications and assets are fully encrypted, end-to-end, in transit and at rest. To meet a wide range of data governance requirements, on-premise cloud computing options are available and can operate fully air-gapped.

Empower your workers and customers with immediate access to the content, people, smart data and guidance needed to inspect and solve issues quickly. Deployed globally, the Onsight Augmented Reality Platform increases operational efficiency in industries such as manufacturing, aviation, energy, heavy equipment and field service. Onsight is an augmented reality enterprise platform built to perform in rugged environment including areas with extremely low bandwidth. Backed by central management, Onsight offers valuable insights through robust data analytics and dashboards. With a broad range of software capabilities and optional inspection accessories, the Onsight platform is the most comprehensive augmented reality enterprise software on the market. Create an integrated knowledge base of data, images, and recordings, automatically tagged with relevant IoT data and through AI computer vision capabilities.

Plutomen Connect is a remote visual assistance solution that empowers frontline workers to seamlessly transfer knowledge throughout your operations and makes it even more convenient to solve issues remotely with HD video streaming. Experts can connect remotely with one click, diagnose technical issues at hand, and resolve them instantly. When paired with smart glass like RealWear, Plutomen Connect enhances remote assistance experience for frontliners as they can collaborate with each other remotely and diagnose issues with both hands. Get real-time visual guidance for daily MRO through real-time AR annotations on images & video recordings, a private encrypted chat module, intelligent analytics, an admin dashboard - complete digitalized self-help manuals and workflows with company's SOPs.  The solution can be integrated seamlessly with various industry-grade smart glasses and accessed on browser, smart android phones, iPhones, and tablets.

Interactive Remote Assistance using Augmented Reality. Take a look at problems in equipment—ranging from plant machinery to servers—at any moment, right from your desk, by accessing a user’s smartphone camera at the remote location. View the camera stream of your remote client’s smartphone or smart glass and instruct them right from your desk by viewing the live high-definition video. AR annotations allow you and your customer to add extra virtual information to the live camera stream. You can use other annotation tools to draw and write on the screen. Interact with your customer through VoIP and text chat to provide better remote assistance. Capture a snapshot of the incoming camera stream to document specific events during the session, or to analyze an issue further. Freeze the incoming camera stream to explore, analyze, and discuss technical details of a particular scenario in greater depth.

Remote eye is a software solution based on smart glasses, smartphones, tablets and PCs to share information between on-site operators and support departments. It effectively assists users executing difficult tasks and operation maintenance, having real-time data at hand, while keeping a close look at the remote situation. Connect to an expert with live video remote assistance to support you and fix any problem. Hands-free, cloud based, screensharing and quality solutions to efficiently communicate and solve any issue. Remote Eye helps you to share information during the call, as well as recording and saving it for later revision with remote and third-party experts. Aditionally, the red dot pointer makes it easier to focus on what is relevant. We make it easy for you to focus on what really matters, which is why we: avoid communication cuts, ensure your information is safe and make your business relations easier with key customers.

Work instructions and remote assistance on a single AR knowledge platform. Imagine if everyone in your organization could, at any moment, access the expert guidance they need to perform any task with ease. Imagine if that expertise—live or in an AR tutorial—was highly intuitive and accessible on any device. And, imagine if each individual’s performance could be observed, measured, and improved. The Worklink platform is that reality. Worklink remote assistance provides live expert guidance and work instructions at any given moment, on any device. Start with work instructions and scale to a remote expert consultation in the same session—both in an AR rich environment. Alternatively, an expert can add AR work instructions or training content to a support call whenever it’s needed. Create step-by-step work instructions with animated AR overlays using an intuitive interface—no development experience, scripting, or coding needed.

Next-gen enterprise remote access and support, featuring Single Sign-On, Conditional Access, Multitenancy, and more — infinitely scalable and securely controlled. TeamViewer Tensor™ is an enterprise remote connectivity cloud platform, enabling organizations to deploy a large-scale IT management framework to access, support, and control any device or machine quickly and easily from anywhere, anytime. Powered by the world’s largest remote connectivity infrastructure — spanning 200 countries and connecting more than 2.5 billion devices — TeamViewer Tensor scales linearly to meet enterprise requirements, providing fast, reliable connectivity and real-time support tools in a secure, instantly deployable SaaS environment. TeamViewer Tensor secure remote connectivity powers employee IT support and customer support for organizations across all industries around the world, enabling support technicians to instantly connect to, manage, remotely control and support any computer and mobile device.

Ensure business continuity, increase operations efficiency and solve talent shortages with REFLEKT Remote. Our secure and enterprise-ready Remote AR solution connects your front-line workers and service technicians with on-demand expertise. Solve problems first and fast by using live video collaboration and instantly connecting to an expert or co-worker. It’s just one click to establish a secure live session between phones, tablets, smart glasses, notebooks and desktop PCs. ABB is a leading Industry player using the white-labeled Remote Insights solution and enterprise features such as Area Management to solve issues faster and easier. ABB Ability Remote Insights© increases the service quality of ABB divisions, where users are leveraging mobile devices and Head Mounted Displays to solve complex issues.

Elevate your customer's experience and put them first at every step with Streem's AR-powered remote video and support platform. Streem's AR-powered video incorporates into any channel strategy and amplifies your teams' ability to deliver customer-first experiences by seeing a space and capturing the right information the first time. Experts can launch a live remote video session on any channel only when seeing the space is necessary. AR-powered remote video is the most effective channel when customers need to show a product or space. Data sharing breaks down silos between teams and customers securely, consistently, and reliably. Streem offers the easiest AR-powered live video experience in the market, allowing experts and customers to focus on the conversation and not on the technology. Our team of Computer Vision and AI leaders are redefining the mobile camera into the future intelligent camera.

Kiber3 empowers workforce providing "Instant Expertise Everywhere" where there is a need to accomplish ambitious tasks in challenging conditions. Kiber3 is a head mounted display integrated with property software for remote collaboration, that allows the consultation and sharing of real time informations and interaction between several participants through the use of Augmented Reality technology tools. Kiber3 allows remote workers to rapidly diagnose, inspect, operate and manage assets. Kiber 3 Kit, a rugged head-mounted device with a unique binocular visor, is designed to perform efficiently on the real needs of field and remote working collaboration and gets the job done, now. Interaction between people through technology is easy, safe and efficient.

sphere is a mixed reality platform for enterprises that do not rely on heavy and expensive customization. It is an out-of-the-box solution for easy integration of MR into business processes, with sphere, businesses can increase safety while saving time and money. It covers all common mixed reality use cases for use across several different industries, namely remote assistance, digital collaboration, workflow support, and life-size overlays. All applications are compatible with a wide range of operating systems and devices. Our solution can be run on nearly all mobile devices, computers, and mixed-reality glasses. The use of different devices within the same company does not pose a problem. Currently, iOS, Android, and Windows are supported with the support of MacOS being on the horizon. Independent of platform choice, parts of our software can also be used as a browser application. sphere is hosted on the cloud for security and efficiency reasons.

Despite being 80% of the workforce, your front line teams have been largely overlooked by technology providers. We aim to fix this. Atheer is a fully integrated Front Line Worker Platform that intelligently connects front line teams to the assistance they need to perform their best work, safely and effectively. Atheer enables the world’s industrial leaders to reimagine the way they provide assistance to all their front line teams, wherever they might be. Help your users help themselves with contextual knowledge, documentation, resources and training. Build, deploy & optimize visual work assistance. Work instructions, inspections, checklists, guides, SOPs, and jobs. Powerful AR enabled video sessions provide remote assistance to where it is needed. Secure. Global. All devices.

Fed-up with calls, chats, and visits? Are you looking for a one-stop augmented reality remote assistance software to assist your workforce remotely with quicker solutions and avoid unexpected downtime? Then, your solution is right here. Technicians can assess the issues with the user camera stream and guide with hand drawing, marking, or text in real-time. These AR annotations will appear over the user screen. XRmeet, helps to overcome geographical barriers in the in-situ inspections without travels, and saves time and cost. It also helps to provide accurate and assertive instructions quickly and resolves issues. XRmeet provides facility to collaborate with multiple teams together , thus enhancing the decision making quicker and easier. It helps knowledge transfer between the expert and novices without any delay and right in action. Non experts can self service and resolve issues by their own through quick remote assistance with AR support.

Help me Fix is a comprehensive repair diagnostic and triage solution that uses advanced AI and video technology. Designed to improve service quality, reduce costs and enhance maintenance management, it’s ideal for a range of industries looking to optimise repair workflows and improve operational efficiency. Help me Fix is comprised of Aidenn, an AI repairs assistant, Help me Fix Resident, Help me Fix Engineer and our Nationwide Network of semi-retired tradespeople. Help me Fix enables residents to self-fix simple repairs using AI diagnostics, computer vision, helpful videos, video triage escalation and job reporting, and empowers contact centre operatives and internal and field technicians to help residents over video by resolving issues remotely and increasing first time fix rates.

FASTEP recognizes equipment, offers relevant instructions, and assigns guidance to controls in augmented reality, leaving them in place even if you look away. Follow FASTEP and solve problems. For service companies, FASTEP offers different scenarios of use: facilitates the solution of issues for which there is no need for a technical support team to visit; increases the efficiency of service engineers, especially with a wide variety of serviced equipment; helps educate newbies and reduce mistakes. Enterprises with a large territorial distribution of objects receive a tool to support service engineers and operators. The digital assistant FASTEP works with and without communication, in augmented reality modes and displaying objects on images. The application integrates with maintenance and repair systems, records the process on video and provides a connection with a remote expert, if a non-standard situation requires it.

No matter what industry your company is in - XMReality helps you turn physical visits into virtual interactions. Connect remotely, see what the other person sees, and collaborate using powerful in-call tools. XMReality includes a depth of features that provides your onsite workforce access to a remote expert to collaborate and get help and training. Switch between live video paused image or shared pictures and documents to support joint collaboration. Use the guide tools to highlight information and bridge language barriers. You can also access pre-defined, custom-made step-by-step procedures that guide you through a process and point out what needs to be done and documented. Get an automated PDF report at the end of each call - the perfect way to ensure compliant documentation. You can also record the call, take screenshots and add notes.

A Patent Pending augmented reality communication and collaboration tool for architectural, engineering, and construction industries. AUGmentecture is an augmented reality platform for design collaboration that enables the viewing of 3D models in augmented reality (AR) format. Over 10,000 users and over 500,000 models viewed, AUGmentecture is the only augmented reality application that is effortless, rapid in converting models, and consistent in the market. One of the leading applications in the AR space, the AUGmentecture app is rated as the highest start in the Autodesk App Store as well as Android and iOS stores. Architects, engineers, and design professionals are using the AUGmentecture platform to display their 3D models in augmented reality on mobile devices and share them with colleagues. Our goal is to make augmented reality a day to day design communication and collaboration tool for architects, designers, and artists to simply Design, Upload, and View their models on

Deliver higher productivity, higher quality, and reduced costs with wearable computing and augmented reality solutions. Easily and quickly deliver customized enterprise apps for smart glasses, smart phones, tablets, and augmented reality devices. Skylight abstracts the tedious plumbing and infrastructure required for app development, integration, deployment, and management. Applications developed in Skylight can be deployed across a range of devices so you can utilize the best device for the job without additional development burden. Skylight is the fastest way to build scalable enterprise apps for wearable, augmented reality, and mobile devices. No specialized AR or mobile app development expertise required. Skylight provides all the building blocks to quickly build and deploy solutions that are tailored to your organization’s specific needs.

Augmentir™ is the world’s only AI-Powered Connected Worker platform for industrial companies. Augmentir is the first of its kind to combine enterprise augmented reality (AR) with artificial intelligence and machine learning (AI/ML) to intelligently close skills gaps so that frontline workers can perform their jobs with higher quality and increased productivity while driving continuous improvement across the organization. Augmentir is being used to help intelligently guide and support frontline workers in a wide range of industrial use cases – from manufacturing teams on the shop floor to service and repair teams out in the field.

Glartek is an Augmented & Connected Worker platform. Combines a customizable, no-code Connected Worker digital platform with Augmented Reality functionalities, helping improve safety and efficiency in the industry. Through digitized processes, digital work instructions, organized workflows, and 2D/AR guidance, frontline workers will be able to better perform their operations, increasing their skills, safety, and productivity. Enhance Team and Task Management, Monitoring, Analytics, Training & Skills Management, and more. Glartek focuses on continuous innovation, offering valuable add-ons to enhance your capabilities and efficiency. Virtual Remote Assistance for real-time collaboration, AI and Machine learning for data-driven insights, IoT support for seamless connectivity, 3D models for immersive visualisation, Connected Glasses to enable wearable technology integration for a hands-free experience, and enterprise features tailored to your specific needs.

ARki allows instant Augmented Reality experiences so that you can view, share and communicate design with ease. Create your own dynamic AR experiences with the ARki toolkit. ARki helps you visualize 3d projects in Augmented Reality, so that you can view, share and communicate design with clarity. AR/3D Mode - Mixed reality allows on-site visualization so that models can be located in any environment or viewed in 3D. Store models on your own device so that you can access models without the internet. Anchor full-scale Augmented Reality experiences. ARki provides real-time visualization at any scale, allowing users to explore 3d models on-site, with complete navigational freedom. Upgrade to the ARki Pro version and get unlimited access to a huge, constantly growing collection of interactive features to experience in AR.

Microsoft Mesh enables presence and shared experiences from anywhere – on any device – through mixed reality applications. Connect with new depth and dimension. Engage with eye contact, facial expressions, and gestures. Your personality shines as technology fades away. Digital intelligence comes to the real world. See, share, and collaborate on persistent 3D content. This common understanding ignites ideas, sparks creativity, and forms powerful bonds. Enjoy the freedom to access Mesh on HoloLens 2, VR headsets, mobile phones, tablets, or PCs – using any Mesh-enabled app. Project yourself as your most lifelike, photorealistic self in mixed reality to interact as if you’re there in person. Move through your world and get relevant, digital information when, and where, you need it. This fluidity accelerates decision-making and speeds problem-solving.

Campfire is a new startup focused on holographic collaboration for design and engineering workflows. Led by pioneers of today’s most well-known augmented reality platforms, Campfire provides a new generation of devices and applications that enable globally distributed teams to work with 3D models as if sharing a central holographic projector. Campfire’s solution dramatically advances the state-of-the-art for visual performance, ease of use, and workflow integration over current AR/VR offerings and is built on a foundation of more than 60 patents. Industry leaders including frog design are using Campfire with commercial availability targeted for this Fall. No WiFi or BlueTooth to setup, just snap-on and power-on to launch the Campfire app. Manipulate and explore 3D models with a range of tools you can learn in minutes. Text entry is a breeze and the touchscreen enables more precise controls than hand or arm movements.

‍Teams can share their perspective with live drawings, augmented reality arrows, laser pointers, speech-to-text live transcription, and walkie-talkies, alongside familiar tools such as chat messaging and screen sharing. ‍With Tandem, you set permissions globally and query data easily using external business intelligence tools. Our platform is Single-Sign-On (SSO) compatible and integrates with enterprise access directories. ‍Using our robust logs, you can keep high-level enterprise data accurate and organized for users and device registrations. ‍With video conferencing that’s available on desktop, mobile, and headset devices, you can take your team with you wherever you go in your facility. ‍Show collaborators a close-up view of equipment and instruments through a video camera on a wearable headset. Move around objects to troubleshoot with critical speed.

Minimize errors, meet quality standards, and follow lean production principles with digital instructions, manuals, and standardized operating procedures. With resco.Guides, your technicians and production operators have them always at hand. Complex and unexpected jobs often call for your top people, but they can’t be everywhere at once. But with resco.Guides remote assistance calls, your experts can guide operators with easy-to-follow AR instructions – immediately bringing expertise to the field and resolving issues. The aging workforce is a growing problem of traditional industries like manufacturing maintenance. Preserve the experience of your experts and identify repeating issues by building institutional knowledge around your workflows that will help a new generation of technicians to thrive. Collect critical knowledge directly from technicians and operators, in a minute, via phone, tablet, or desktop.

AR Genie is a prominent provider of B2B Service Support, offering an inventive software solution that completely transforms the way technical problems are resolved. Our state-of-the-art software integrates augmented reality (AR), artificial intelligence (AI), and video assistance to deliver unmatched training and remote support. With AR Genie, you can effectively resolve intricate technical issues, provide remote assistance, and empower both customers and technicians through an engaging and interactive encounter. Benefits: - Cost and Time Savings - Improved Efficiency and Productivity - Reduced Training Time - Safety and Risk Mitigation - Enhanced Customer Experience - Data Collection and Analysis

Fieldbit provides industrial asset manufacturers and asset owners with an enterprise-grade, multi-source field service knowledge software platform that uses augmented reality to meet the challenges facing field service technicians as they service expensive, complex equipment in hostile environments where any amount of downtime is hugely expensive. Real-time visual collaboration lets your support engineer guide end users through problem resolution without expensive field visits, enhancing customer satisfaction and reducing service costs. Highly accurate remote diagnostics and precise visual instructions from experts to field technicians increase FTF rates and minimize costly downtime. All actions and information exchanged in a repair session are recorded and documented, preserving practical knowledge often only known by your veteran employees.

HELPAR is an efficient collaborative solution for remote guidance, which combines video streaming and AR technology. This superimposes the user’s camera image with computer-generated visuals to enable interactions and AR markings. Show and explain issues more easily by being able to start a live transmission on the spot with your smartphone or smart glass. Like in conventional remote assistance applications, videos and images are broadcast in real time between users, but enhanced with AR annotations. Once placed, sticky annotations remain in their position throughout the entire remote assistance call. This makes it easier to refer to the issues at hand. Just mark the position you are referring to with AR markings. Set up trackers using 3D models, CAD data or 3D scans as a reference without any complex configurations.

Acty is remote video service software that supports technicians in the field in real-time to perform routine maintenance or resolve sudden breakdowns with 3D augmented reality directions, digital work instructions, and AI to answer questions on company manuals. Technicians with smartphones or smart glasses can view the machine they need to work on and receive remote instructions, including arrows, symbols, text, and 3D objects.

HelpWire is a remote desktop service that provides user-friendly remote control tools for on-demand support of PCs, laptops, and workstations. It streamlines IT support, boosting productivity for customer support teams regardless of size. Technicians can instantly access clients' computers, ensuring swift issue resolution and eliminating the need for costly, time-consuming on-site visits. HelpWire offers functionality tailored to the unique needs of SMBs, IT support teams, MSPs, and help desks, ensuring effective resolution of remote client issues. Top HelpWire features: Easy session initiation Support for multiple workstations Cross-platform connections Multi-monitor viewing Drag-and-drop file transfer Integrated chat Team invitations Client directory HelpWire is a product of Electronic Team, Inc., a technology development company based in the US. Founded in 2001, Electronic Team, Inc. stands as a leading expert in the tech industry.

Proximie is a technology platform that allows clinicians to virtually ‘scrub in’ to any operating room or cath lab from anywhere in the world. By empowering clinicians to share their skills in real-time, we can reduce variation in care and ensure every patient receives the best healthcare every single time. Proximie allows multiple people in remote locations to virtually interact in a way which mimics what they would experience if they were collaborating in the same operating room. It means they can physically show each other where to make an incision, in real-time, or use physical gestures to illustrate a technique. Using artificial intelligence, machine learning and augmented reality, clinicians can remotely interact in a live procedure or assessment from start to finish, in a visually and intuitive way. Proximie is light, easily deployed on low bandwidth, and as usable in austere environments as it is in high-end hospitals.

Remote takes communication to the next level. Join multiple people on a call, where you can all see what someone is looking at. But it’s more than that: XR allows you to take actions, like literally pointing it at what you’re talking about. You can connect to drones, robots, and autonomous vehicles to get different viewpoints or see areas inaccessible to humans. You can share 3D models in the middle of the call, along with traditional 2D graphs, charts, and images. Remote even allows for real time translation for maximum international communication and problem-solving. XR is the future of the industrial sector because of the impact it has on communication. This is as close as you can get to walk through the facility with a team of experts without putting everyone on a plane for everything from customer troubleshooting to complex on-site field reports.

Vuforia is a comprehensive, scalable enterprise AR platform. Our wide-ranging solution suite ensures that we can provide the right AR technology to every customer based on their business needs. Vuforia provides the fastest, easiest and most advanced AR content development solutions to help industrial enterprise customers address workforce challenges and meet business goals. Vuforia’s Augmented Reality solutions have numerous practical applications—where to start depends on understanding where you'll get the fastest, most meaningful ROI. These use cases stand out as offering easy adoption, clear returns, tangible benefits, and a roadmap to scale up. Use industrial AR to improve workforce productivity, efficiency and customer satisfaction with real-time, step-by-step work instructions. Analytics and automation have changed manufacturing operations. AR is now transforming human processes by accelerating skills development and empowering guidance.

Creating an XR solution or experience is one thing. Enabling ease of delivery, management and analysis of virtual experiences is another crucial element in scaling XR across the organization. Snobal Cloud allows organizations to deliver, manage and analyse their XR solutions. All Snobal XR solutions are deployed through Snobal Cloud. We understand the complexity of delivering and managing XR solutions and experiences for business. Snobal Cloud makes it easy especially for remote working teams. Our platform simplifies the process of delivering your XR solutions and experiences to your end users. Use Snobal Cloud to manage your XR solution or experiences from end to end. Juggling device management, user management and experience management is made easy. Snobal Cloud provides customers with control over managing devices, user access and permissions, managing XP experiences/environments, uploading and changing content and managing changes to spoken content.

The fast, stable, reliable and free remote computer access tool. Aweray Remote, the free remote desktop software lets users remotely access, control and troubleshoot the computers from the phone, tablet, or another PC. Connect to games wherever you are. The seamless remote desktop software for gaming. Sharing your screen to other devices just as a screen mirroring app. Computer aided transmission of messages and images enables you to control all actions on the remote computer, as if you were there. Aweray Remote enables you to achieve online teamwork, and on the go support with your clients, colleagues, friends and family. Host a productive video conference and collaborate on projects remotely. Save time and travel cost for onsite, in-person service and maintenance. Access remote computers or phones and provide remote support. Play PC games on the go from anywhere, anytime.

Companies use Blitzz ExpertView™ to get more done, increase profits, and improve customer satisfaction without frustrating users with complex software. The customer support industry needs a change. A remote video support platform can set your business apart. Blitzz has helped companies save time and money while increasing customer satisfaction. You've got to see it to believe it. ExpertView™ solves for problems across a wide range of industries. Experience how Blitzz helps companies achieve more. If you've been turned off by remote support tools in the past, it's because they failed to deliver the essential tools and experience required for a thriving support team.

Provide high-quality remote video interactions at any time, anywhere, and on any device. Provide secure video appointments between patients and clinicians. Empower customer service agents to engage and support customers through live video. Enable effective collaboration between field workers and experts using video. Support appointment-driven and instant one-to-one real-time video interactions. Deliver a seamless experience with reminders, one-click invites, and more. Maintain data security with end-to-end encryption that is fully compliant with GDPR and HIPAA regulations. Record sessions to provide full audit trails. Guarantee a great experience with video that adapts to poor network conditions. Automatically fallback to audio to keep the conversation going without interruption. Provide assistance seamlessly across devices, operating systems, and browsers. Remove the need for any downloads or software installations to start connecting with ease.

NexGen Virtual Office is a revolutionary digital office focused on creating PLACE and PRESENCE, making togetherness possible even when you’re apart. Beautifully designed, custom digital offices for remote teams and schools with real-time in-office status, 1-click secure video conferencing, advanced chat, and more. Missing from most digital office platforms is the presence of visible company culture. With NexGen Virtual Office’s customization options increase team engagement and the presence of Culture. Customization options include custom floor plans, room function and design, company branding, custom bots, and more. See how NexGen’s digital space can best fit your needs through a live demo and discuss a customized solution and pricing.