Audience

Businesses who want to connect with their customers over Facebook Messenger

About Facebook Messenger

Turn conversation into customer loyalty with Messenger. Messenger helps you simplify customer acquisition by providing a direct, conversational way for people to take action where they already spend their time. Building a presence on Messenger allows people to browse your products and services, and purchase them directly in the conversation. Building an experience on Messenger can help get your business, product or service in front of more people. Whether you’re launching a new product or driving awareness, conversation creates a meaningful connection with your business. Integrating Messenger into a customer service strategy allows customers to communicate with your business on their terms. No more waiting on hold or keeping website windows open. And the conversation stays in Messenger, an easily accessible spot for questions and re-engagement.

Pricing

Free Version:
Free Version available.

Integrations

API:
Yes, Facebook Messenger offers API access

Ratings/Reviews - 6 User Reviews

Overall 5.0 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.8 / 5
support 5.0 / 5

Company Information

Meta
Founded: 2004
United States
www.facebook.com/business/marketing/messenger

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Online

Facebook Messenger Frequently Asked Questions

Q: What kinds of users and organization types does Facebook Messenger work with?
Q: What languages does Facebook Messenger support in their product?
Q: What kind of support options does Facebook Messenger offer?
Q: What other applications or services does Facebook Messenger integrate with?
Q: Does Facebook Messenger have an API?
Q: What type of training does Facebook Messenger provide?

Facebook Messenger Product Features

Customer Communications Management

Chat / Messaging Supported
Personalization Supported
Batch Communications Not Supported
Content Management Not Supported
Email Distribution Not Supported
Interactive Content Not Supported
Multi-Channel Communications Not Supported
On-Demand Communications Not Supported
Print Management Not Supported
Template Management Not Supported
Video Content Not Supported

Live Chat

Canned Responses Supported
Third Party Integration Supported
Customizable Branding Not Supported
Geo Targeting Not Supported
Offline Form Not Supported
Proactive Chat Not Supported
Screen Sharing Not Supported
Transfers / Routing Not Supported
Website Visitor Tracking Not Supported

Messaging

File Sharing Supported
Groups / Channels Supported
Payments Supported
Search / Filter Supported
Self-Destructing Messages Supported
Video Conferencing Supported
Voice Calling Supported
End-to-End Encryption (E2EE) Not Supported
Stickers / GIFs Not Supported
Threaded Discussion Not Supported

Mobile Payment

Debit Card Support Supported
P2P Payments Supported
ACH Support Not Supported
Contactless / NFC Not Supported
Credit Card Support Not Supported
Cryptocurrency Support Not Supported
In-App Payments Not Supported
In-Store Payments Not Supported
Micropayments Not Supported
eCommerce Payments Not Supported

Team Chat

File Sharing Supported
Groups / Channels Supported
Payments Supported
Search / Filter Supported
Self-Destructing Messages Supported
Video Conferencing Supported
Voice Calling Supported
End-to-End Encryption (E2EE) Not Supported
Stickers / GIFs Not Supported
Threaded Discussion Not Supported

Facebook Messenger Verified User Reviews

Write a Review
  • R-Jay O.
    Messenger
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Messenger review"

    Posted 2025-02-22

    Pros: I really really love to use this messenger because you can communicate to your love ones. Super good and very nice. My family in the house really loves using this messenger.

    Cons: What i don't like about this in messenger is if there's a bug.

    Overall: Super good over all. very nice and very good messenger. you can video chat here to your loved ones in other country and also you can use it to your school.

    Read More...
  • A Facebook Messenger User
    Software Developer
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Facebook's Messaging app"

    Posted 2020-06-10

    Pros: Text, video or voice call from one interface.
    Group chat feature.
    Chat heads feature for pinning chat to mobile's home page.
    Great mobile app - available on all major OS.
    Audio/Video Recording feature.
    Lots of stickers and emojis.

    Cons: Cannot attach or send files from mobile app.
    Too frequent updates use up lot of data bandwidth.

    Overall: Facebook Messenger is a standalone communications app from Facebook. It has a familiar interface and is great for being in touch with all your Facebook contacts.

    Read More...
  • A Facebook Messenger User
    Business Analyst
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Messenger - Review"

    Posted 2020-06-09

    Pros: (+) Easy to use and communicate with the help of the messenger.
    (+) The audio and video calling feature is really good.
    (+) Groups with a capacity of 250 can be set up.
    (+) Chatbot support is very good.
    (+) Stickers and gifs are supported.

    Cons: (-) Sometimes the messenger fails to alert the messages received.
    (-) The video quality in the calls is mostly good but sometimes it tends to drop.
    (-) One can always send a message on the Facebook app, it becomes redundant in such scenarios.
    (-) Takes a lot of battery.

    Overall: My experience with the messenger application is very smooth. The application provides decent audio and video calling features and can create groups of great capacity. The application sometimes tends to drain a lot of battery which is not very ideal. The calls also tend to drop but its quite rare.

    On an overall level, the messenger application is very good, the design definitely need a shoutout.

    Read More...
  • A Facebook Messenger User
    Business Development
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Works Well"

    Posted 2020-06-09

    Pros: I like that you can connect with almost anyone on Facebook through this app, and that it makes it easier by opening Facebook conversations in this separate app. I like that you can call people or video chat.

    Cons: It sometimes makes it hard to find messages that come from someone you are not connected with on the app, and only find them if you manually look.

    Overall: Works well for what it is. Makes it easy to communicate via messaging, phone and video chat. It makes it easier to view and sort your Facebook conversations.

    Read More...
  • Misty R.
    Software Designer
    Used the software for: 2+ Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Facebook Messenger"

    Posted 2020-05-26

    Pros: I'm a daily user of Facebook Messenger. I use this to keep up with friends and family and business associates. You can also send money super easily with Facebook Messenger.

    Cons: Facebook Messenger has nothing I have found to dislike. Without Facebook I don't know what I'd do to keep in touch with family and friends.

    Overall: Thanks to Facebook I am able to talk to friends and family everyday. I love that I can also use Facebook to send money easily as well.

    Read More...
  • Chet N.
    CEO
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Love this messenger app"

    Posted 2020-04-14

    Pros: Definitely has made a lot of improvements over the last few years and I realized I use it everyday for work too.

    Cons: It used to be slightly complicated to use but it's better each update.

    Overall: Overall it's a great way to communicate with business and others who you want to stay connected with.

    Read More...
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