Best IT Service Software for Cloud - Page 3

NEXT - that is the integrated overall solution for today's IT support: For fast and convenient support . For more freedom for your internal IT specialists. And for really happy end users. Based on our many years of expertise, we have developed an integrated overall solution that enables modern and comprehensive IT support. Digital end-to-end process with a high degree of automation. End-to-end processes with integration of chatbots and IT machines. We have them! The right people for the demanding everyday support: with broad technical know-how, high commitment and the pidas service gene. This is how we always put together the right crew for you – whether in the service desk or in field support.

IncidentMonitor™ is an advanced and flexible ITSM solution. Developed, delivered and supported from our Canadian office. Since 1999 Monitor 24-7 Inc. has developed a healthy user base across the US, Canada and Europe. Functionality, features and best practice templates like 10 ITIL processes, HR processes, customer surveys, etc...are delivered out-of-the-box. IncidentMonitor™ is more than just an application for IT and ITIL support, it is a Service Management framework with an integrated Workflow Engine, Self Service Portal and Service Catalog Designer. This, coupled with a no module approach, allows you to extend your service delivery beyond Service Desk into other areas of the organization.

TechSuite is flexible by design. Customize your branding and add your favorite computer repair tools. Automate hundreds of computer repair tools to do the heavy lifting for you. TechSuite generates beautiful reports for you to keep, send to your CRM, or give to clients. TechSuite includes all the repair tools you need in one application. Simply select any number of automated tools, run them all with no interaction required, then review a detailed report of everything that just happened. From the TechSuite Online Dashboard, you can access your Reports, view the status of ongoing repairs, and configure the Windows App. Unique and powerful malware automation will run the best tools in the business, saving you time and making you money. You can customize TechSuite with your own graphics and generate polished, branded reports for your clients. We’ve partnered with the top vendors in the industry to bring you an amazing list of tools.

ServiceTonic is the powerful, flexible, easy-to-use, ITIL-aligned Service Desk and corporate service software. A unique automation and service management platform with a high level of configuration without the need for programming. ServiceTonic is the IT Service Management Software, aligned with ITIL, which allows IT departments to improve their internal management and increase user satisfaction, thanks to the use of a multichannel service desk, process automation, and asset inventory management and efficient access to information (KPI) to facilitate decision making. ServiceTonic allows companies to manage all types of requests, petitions, or incidents through its ticketing tool thanks to its powerful functionality, aimed at providing the best support to customers and users. Record any request received thanks to a powerful Multichannel Service Desk (Phone, Email, Mobile, Web, Chat, QR).

FieldAware’s field service management software is designed to serve as the focal point for your daily operations. We expedite tedious processes like scheduling, dispatch, and invoicing to empower your field staff by putting vital project information at their fingertips. It is what we call the FieldAware Field Service Hub, and it is the next step towards operational efficiency. FieldAware’s software is designed to expedite the scheduling process and optimize your field team’s working time. Input their service areas, expertise, and past project information, and our software will automatically optimize the entire team’s schedules at the click of a button. It also sends it to their mobile app in real-time. FieldAware’s field service hub simplifies field service management and puts the focus of our technology where it matters most — in the field. Our robust features and capabilities help your service organization deliver high impact results.

Issue Tracking, Project Management, Version Control, Help Desk, File Sync, Wikis and Chat. Building a product. Shipping software. You need fingertip access to information. Too often, that information is spread out through issues, git commits, ideas sketched out in the wiki and random documents. Planio helps you put all this information in one place. Tracking issues, tasks and bugs is core to Planio. That means you can configure exactly the information tracked in each issue. You can create powerful workflows that define available steps based on roles. Planio supports agile frameworks such as Scrum. You can plan sprints, and track progress on the Agile Kanban-style board. But you can also use more traditional project management techniques such as milestones or the Gantt chart. That’s handy when you don’t manage everything with agile techniques. Your team starts churning out files, prototypes and fancy powerpoint presentations.

A Key Account Management and Advisory Platform to support the needs of both the customer and the IT provider. vCIOToolbox helps MSP’s and MSSP’s identify technology gaps and meet the needs of businesses’ big and small, allowing you stay ahead of cyber threats and bad actors. We help MSP’s and MSSP’s with a consistent, repeatable, easy process to ensure your customer has the right technology in place and its aligned with the goals for their business. The Cybersecurity landscape is a complex system with new threats emerging every day. Tools provide protection, but that is only part of the story. Your customers need a Cybersecurity Sherpa and with our GRC tools MSP’s and MSSP’s can conduct assessment projects or launch a Compliance as a Service program and help mitigate risk for their customer…while generating more revenue to the providers bottom line. Monitor the performance and satisfaction of your services with the people that matter.

Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.

Build your pricing and statement of work in one simple step. The ScopeStack platform allows you to easily pick and choose features across different technology towers for a simple scoping process. No more long hours behind the computer, managing word templates and editing grammar. The ScopeStack platform automatically builds the scope while you are choosing features and functions. Visually determine which projects are more profitable and use key business metrics to auto approve projects.

Watchman Monitoring is a Software as a Service (SaaS) offering which monitors the health of Mac, Linux, and Windows computers. Our monitoring system provides hourly reports on health issues such as disk I/O errors, backup functionality, and RAID status. Watchman Monitoring consists of two primary components: monitoring agent and monitoring server. The monitoring agent is installed using one of several quick and convenient methods. Once installed, the agent runs hourly and reports its findings to the Watchman Monitoring Server. The Watchman Monitoring Server collects reports from monitored machines and notifies subscribers as issues are detected. The server dashboard gives a subscriber at-a-glance status of all monitored computers, access to powerful search, inventory and demographic information.

Level is a remote monitoring and management (RMM) solution that gives you fast, intuitive, and secure access to your devices located anywhere in the world, right through your browser. With a simple one-line command, you can access up-to-date information on your endpoints, or control them with Level's low-latency remote access. Designed with security in mind, Level uses fully encrypted peer-to-peer (P2P) connections with your devices, meaning no third-party exists between you and your hardware. Your team can create powerful scripts, execute them across any or all devices, all while being able to control who can access them. Level is bringing an innovative, efficient, modern approach to remote monitoring and management.

Service.Direct is a flexible Service Management systeem provided as SaaS. It supports ITIL for ITSM, but it is also used in other domains. This SaaS solution provides support for all service management processes. The web application is driven by service contracts (SLA's ) that determine how, by whom, how fast issues should be dealt with. Incidents, service requests, changes and problems are processed by the configurable workflow engine at the heart of the system. Incident classification, team assignment and response/fix times are taken care of. Customers can engage the solution via a self-service portal, providing end user control while ensuring higher data quality of inbound tickets. Service.Direct is developed by the Dutch MSP Acknowledge Benelux B.V. With a long and proven track record, this system is a solid and safe choice for all organizations that aspire to improve service management.

Service desk software built for digital agencies and freelancers. DigitalDesk provides you with the tools to deliver great customer service to your clients, so they can get help quickly.

mspStack offers complete white label solutions and comprehensive support to help telcos, healthcare, and managed service providers (MSP) quickly and easily deliver cloud services to customers and stay ahead of the curve. mspStack's offerings include mspFlexx (turnkey cloud services) and mspEngine (service delivery solution).

TD/OMS supports IBM i (Power) Windows and Unix/Linux. It incorporates fundamental IT business process support to manage software changes, software development, deployment and modernization projects. TD/OMS enables development teams to work in a collaborative way and to share any information at various development stages in any environment (Development, Test, Acceptance, and Deployment). TD/OMS is a powerful software solution that incorporates all the functionalities to support modern software development requirements.

The modern workplace is hybrid. SCC brings together technology and expertise enabling end-users to seamlessly collaborate and work together, wherever work needs to happen. SCC’s managed IT services, industry leading technology partnerships and specialized knowledge spanning over 45 years working with the UK’s largest public sector and commercial sector organizations can help you realize the hybrid workplace for your business. SCC’s Software Asset Lifecycle Management solutions can unlock agility and maintain control for your organization’s software strategy. At SCC, we believe that true business flexibility comes from having the visibility and control of your Software Assets and Cloud Deployments. We’ll help you use the best in software asset lifecycle management and cloud consumption methodologies and tooling to optimize your current operations. We will ensure you have the correct processes, software tooling and services to deliver the greatest ROI.

CMDBuild allows the management of a database of assets, like assets and business resources, equipment leased to customers, technological infrastructure, and systems. It has native mechanisms to model the database, design workflow, configure reports and dashboards, build connectors with external systems, geo-refer assets, and administer the system. Through these features, it allows the client to keep under control the situation of assets, knowing at all times the composition, dislocation, functional relations, rules for updating over time, and managing the complete life-cycle. The core code is kept separate from the business logic, to ensure maximum extensibility and to allow the use of CMDBuild as a base system to create custom and configurable vertical applications. Starting from CMDBuild we created the READY2USE version: a configuration ready to be used in a production environment, born from the experience gained in ten years of working with our clients.

Seerene’s Digital Engineering Platform is a software analytics and process mining technology that analyzes and visualizes the software development processes in your company. It reveals weaknesses and turns your organization into a well-oiled machine, delivering software efficiently, cost-effectively, quickly, and with the highest quality. Seerene provides decision-makers with the information needed to actively drive their organization towards 360° software excellence. Reveal code that frequently contains defects and kills developer productivity.​ Reveal lighthouse teams and transfer their best-practice processes across the entire workforce.​ Reveal defect risks in release candidates with a holistic X-ray of code, development hotspots and tests. Reveal features with a mismatch between invested developer time und created user value.​ Reveal code that is never executed by end-users and produces unnecessary maintenance costs.​

Alemba Service Manager is a highly functional, ITIL-aligned IT Service Management tool with a specific focus on request fulfilment. Backed by 25 years of heritage, Alemba Service Manager enables users to respond quickly to business demands by dramatically reducing time to request fulfilment through automated workflowed integration. Alemba’s unique pricing model takes into account different levels of participation in your organization, offering an interface for every kind of user. With a strong consultancy background, unrivalled expertise in the Service Management market, and a strong focus on customer experience, Alemba is ideally positioned to deliver a successful, end-to-end Service Management project within your organization.

It’s up to you how TOPdesk works best for your organization. Whether it’s processing incoming tickets or collaborating with multiple service teams in one tool. From ITSM and CAFM to ESM and more: we’ve got the flexibility & features to fit any organization. Our software helps you help your customers. But TOPdesk is a lot more than just a service management tool. Our people have been helping organizations around the globe improve their service delivery since 1993. We care about your success, and it’s reflected in our customer satisfaction ratings. We’re here for you every step of the way. Streamline your IT support with easy call registration, effective resource planning and dynamic reporting options. Manage all your facilities services with clear overviews, personal to‑do lists and cleverly designed planners.

The unique user repository informs you of the arrivals and departures of employees, temporary workers, service providers, etc. in real time. You can launch account creation/suspension actions with packages that you have set up. Youzer connects to all your applications to analyse and supervise all access accounts. Regularly check the alignment of each employee's authorisations. Everyone has access to what they need: no more, no less. Regular analysis of orphaned accounts, inconsistent authorisations, specific access rights, sensitive security groups, etc. A sales person, a technician, a consultant... The accounts to be created are different depending on the profile of the user who arrives. The resource packages allow you to create the right accounts for the right users.

Exigence is providing a command and control center software to manage major incidents. Exigence automates the collaboration among stakeholders within and outside of the organization and structures it around a timeline that records the steps taken to resolve an incident and drives workflows across stakeholders and tools, thus ensuring all stakeholders are working off the same page. The product ties together stakeholders, processes and tools already in use, driving down time to resolution. Customers who have purchased and are using Exigence , have seen a more transparent process, faster onboarding of relevant stakeholders, and a reduced time for the resolution of critical incidents in general. They are using Exigence to address critical incidents, but also for cyber events as well as planned incidents like business continuity testing and software release.

Beautifully simple RMM, Service Desk & PSA software. Slash your costs and simplify service delivery with a powerful, easy to use, all-in-one IT services automation platform. Naverisk has been empowering MSPs & IT Pros to deliver outstanding IT services for over 10 years. Deliver world class IT services with Naverisk’s powerful remote monitoring and management capabilities. Identify and resolve issues before your users are impacted. Transform the efficiency of your IT services with powerful, yet easy to use, automation. Full support for Windows, Linux, Mac & SNMP devices. It takes a team to deliver great customer service. Naverisk’s service desk is designed specifically for MSPs and IT Pros with powerful automation and collaboration capabilities. Power up your service delivery with modern collaboration features supporting teams working together with integrated device management to quickly resolve IT issues.

The Moveworks AI platform combines advanced machine learning, conversational-AI and Natural Language Understanding (NLU) with deep integrations into enterprise systems to completely automate the resolution of IT support issues. Our system is pre-trained to understand enterprise language and common IT support issues. So it starts delivering right away and continues to get smarter over time. Moveworks makes getting help at work effortless. And our Intelligence Engine is the deep AI technology that powers our platform. The system transforms hard‑to‑use resources into bite‑sized solutions.

Boundless offers flexible and scalable pricing options, based on the number of networks and services your business needs. Automate the deployment, migration, and configuration of large Cisco Meraki infrastructures, and streamline overall network administration. Collect logs on what’s happening on any network infrastructure and devices and troubleshoot much faster. Easily configure and manage your public WiFi network across multiple sites. Create nice-looking captive portals with a wider variety of sign-on methods. Provide a more secure guest WiFi service to your users. Deploy thousands of networks within minutes using a CSV. Get extra flexibility to run configuration changes in bulks. Clone your config standards to create or migrate organizations. Use advanced filters to accelerate the research of your client devices. Get more control over the level of access you provide to your orgs.

Digitizing your data allows your customer records to be available at your demand. And with all of your customer and sales data in one database, you will be able to quickly find the customer, order, payment or whatever you are looking for - at any time. Our software combines the common day-to-day functions used by many different kinds of small businesses, such as CRM, invoicing, accounting, reporting, point of sale, inventory, order processing, credit card processing, custom workflows, etc. Combining these common features into a single, integrated solution reduces the need to dual key data into multiple systems or keep multiple systems running simultaneously. Consolidating systems means less software cost, and less man-hours wasted dual keying data. With the integrated credit card processing available in our solution, you can have unlimited virtual cash registers. There's no reason to keep leasing your outdated credit card machines or pay for the dedicated phone lines they require.

ky2help® is an intuitive all-in-one software for IT & Enterprise Service Management. The standard software is Serview certified and offers ITIL processes out-of-the-box. In addition, ky2help has the simplicity and flexibility it needs to deliver processes to all business units in the shortest possible time. ky2help is arbitrarily scalable and very easy to integrate into your system landscape. You benefit from a short implementation time and low maintenance. The workflows, processes and supply chains in service-intensive companies are often more complex than in pure production companies. the ky2help®Service management platform helps companies to get their service processes under control. It is ky2help® a central solution for the efficient handling of all company-wide processes and better control of resources. Ideally, the entire business process chain can be mapped and processed automatically on an electronic platform.

Startly is an all-in-one, fully integrated IT service management and professional services automation platform for service delivery organizations. Unlike other solutions on the market, Startly is far more than a one-hit-wonder that only serves a single purpose, but also far less complex and cumbersome than some of the more antiquated solutions on the market. Startly is flexible and extensible, each module can be used independently or they can all be cohesively used together so that it is always sized just right for whatever your needs, even as those needs change from month to month. You’re only charged based on what your team members use each month, so you can control your costs and only pay for what you need when you need it. Our help desk software is different. It’s modern, intuitive, full of fun(ctionality), and is made with more thoughtfulness than grandma’s apple pie. Reduce costly inefficiencies and bottlenecks and optimize your management operations.

SP IT Support is a simple yet effective Microsoft Teams / SharePoint helpdesk application that includes helpdesk, change management, IT Asset tracking, calendar, discussions and technical documents management. Unlike traditional standalone help desk applications, SP IT Support combines business process automation with a collaborative team experience. Self-service for users is driven through a MyIT portal available through MS Teams or SharePoint, makes it easy to submit tickets, and access a knowledge base, documents and training links. IT Staff can access the secure Staff Portal through Microsoft Teams or SharePoint. The portal provides a place to organize IT activities, communications and documents. An integrated Power BI Dashboard provides visibility to management.

AvenDATA is one of the leading providers in the field of legacy system archiving and legacy system decommissioning. Our vision is to revolutionize the future of system decommissioning through our ViewBox archive solution. ViewBox is the result of many years of experience in archiving of legacy systems. The aim of any new developments of the ViewBox is to make it as easy and comfortable as possible for the user to search within their legacy data, legacy tables and legacy documents. We work 100% remotely on all our archiving projects. This way, the team ensures to implement the archiving projects on time and every time. The team also facilitates accomplishing the work in a resource-saving manner and that too all over the globe. Undoubtedly, we can always react flexibly to your requirements in terms of resources and project timelines. We host our customers’ data in a certified data center due to the high worldwide demand from our customers.