Audience
Companies of all sizes looking for an IT solution
About pidas
NEXT - that is the integrated overall solution for today's IT support: For fast and convenient support . For more freedom for your internal IT specialists. And for really happy end users. Based on our many years of expertise, we have developed an integrated overall solution that enables modern and comprehensive IT support. Digital end-to-end process with a high degree of automation. End-to-end processes with integration of chatbots and IT machines. We have them! The right people for the demanding everyday support: with broad technical know-how, high commitment and the pidas service gene. This is how we always put together the right crew for you – whether in the service desk or in field support.
Other Popular Alternatives & Related Software
ConnectWise PSA
ConnectWise PSA, formerly ConnectWise Manage, is a robust business management platform made for companies that offer, service, and support technology. Trusted by more than 100,000 users, ConnectWise PSA offers a wealth of features that enables teams to achieve greater accountability, operational efficiency, and profitability. The platform comes with help desk, time tracking and billing, project management, account management, agreements, sales and marketing, procurement, and reporting tools.
Learn more
InvGate Service Management
InvGate Service Management is a reliable help desk and asset management solution created to provide IT support and to optimize the provision of IT services. Comes with the most intuitive and easy to understand user interface, InvGate Service Management offers a multi-departmental service fulfillment solution with federated asset management capability for seamless integration between the asset requiring service and the service request. InvGate Service Management features a drag-and-drop graphical workflow builder, 100% code-free configuration, custom dashboards, business analytics reporting, SLAs, email ticketing, and more.
Learn more
EcholoN
EcholoN is a configurable Enterprise Service Management (ESM) and IT Service Management (ITSM) platform developed by mIT solutions GmbH in Germany. It combines Service Desk, Ticket Management, Incident, Problem and Change Management, CMDB, IT Asset Management, Knowledge Management, Self-Service, Service Catalog, SLA Management and workflow automation in one integrated solution.
Beyond IT, EcholoN supports customer service, technical field service, quality management and cross-departmental business processes. Its Enterprise Application Framework enables organizations to model individual workflows, data structures, forms and applications without replacing the core platform. This makes EcholoN suitable for companies that want to standardize service processes while retaining the flexibility to adapt the software to specific organizational and industry requirements.
Learn more
SysAid
SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI. It makes your IT team 100x more impactful, resolves issues faster, eliminates repetitive tasks, and shifts from firefighting to delivering strategic impact. With no-code workflows, AI-powered ticket handling, and an intuitive self-service portal, SysAid empowers IT to focus on what really matters: business value.
At its core is Agentic AI: a powerful operational layer where AI Agents take the first action, accelerating resolution and boosting efficiency. Built for IT, SysAid includes enterprise-grade security, built-in governance, and the ability to add guardrails, control, and responsible AI protection to your data.
Go live in weeks with fast, code-free onboarding—no heavy migrations or steep learning curves. With flexible customization and award-winning support, SysAid grows with you.
ITSM run by AI, and by you.
Learn more
Pricing
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
pidas
Founded: 1987
Switzerland
www.pidas.com
Videos and Screen Captures
Other Useful Business Software
$300 Free Credits to Build on Google Cloud
Put your $300 in credit toward real workloads, then keep building with free monthly usage for 20+ products. No commitment and no charge until you upgrade.
Product Details
Platforms Supported
Cloud
Windows
Mac
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
