Best Customer Service Software in Canada - Page 63
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Compare the Top Customer Service Software in Canada as of June 2026 - Page 63
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1
Resolve
Resolve Systems
Resolve is the #1 IT automation and orchestration platform, powering more than a million automations every day from simple, high-volume tasks to incredibly complex processes that go well beyond what you imagine is automatable. With more than a decade of automation expertise under our belts, we know how to build an intelligent automation and orchestration platform to meet the growing demands faced by today’s IT Operations and Network Operations teams. In fact, millions of automations are powered by Resolve on a daily basis… many of which go well beyond what you imagine is automatable. We know it sounds impossible, but it’s true. Just ask the customers who have cracked the code on tough automations like PIM testing, updating active load balancers, CUCM onboarding in seconds, true end-to-end patch management, interacting with Watson for NLP, maintaining infrastructure in segregated networks and hybrid cloud deployments, and more. Keep reading to see how we do it. -
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Librestream
Librestream Technologies
Librestream offers innovative industrial digital assistant solutions that leverage AI to improve workforce productivity and operational efficiency. Their platform, including the Onsight NOW and Remote Expert tools, enables businesses to provide real-time remote assistance, work instructions, and visual support to field service teams. This reduces downtime and improves first-time fix rates by connecting workers with experts instantly via secure video calls. With a focus on preserving organizational knowledge and enabling seamless collaboration, Librestream helps industries like manufacturing, oil and gas, and aerospace optimize maintenance, training, and troubleshooting processes in real-time. -
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N-able MSP Manager
N-able
You’re in this business to make money (and to provide outstanding IT service). Yet, too often, help desk software eats into profits by tying engineers up in overhead. N-able MSP Manager™ breaks this pattern by giving you the ability to capture the critical elements you need without bogging you down in minutia. MSP Manager helps you provide value that keeps your clients. Access all of your customer knowledge from one IT service management system. Make life convenient for your customers with your own brandable customer portal. Keep on top of your business’ health with crystal-clear dashboards and reports. Solve issues fast while onsite with our MSP Manager mobile app. Simplify logistics with easy and quick scheduling. Capture the essentials with quick ticketing that lets you get back to work. Every non-billable moment an engineer spends adding unnecessary details on a ticket costs your business. And over time, those costs can really add up. -
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The Avaya Experience Platform is a comprehensive customer experience solution that integrates voice, video, chat, messaging, and more to deliver seamless interactions across all touchpoints. Designed to enhance both customer and employee experiences, it provides agents with real-time customer data in a unified desktop view, enabling personalized and efficient service. The platform supports the management of inbound and outbound communications, connecting customers through their preferred channels while equipping agents with the necessary tools to resolve inquiries effectively. By unifying various communication methods and offering advanced analytics, the Avaya Experience Platform empowers businesses to optimize contact center performance and deliver exceptional customer experiences.
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NotifyMD
NotifyMD
NotifyMD is the leader in connecting patients and providers through standard and customized communication solutions that enhance patient access and improve patient and provider satisfaction, making these services essential to every practice. We are able to quickly implement this breakthrough solution for small practices, large medical groups and other healthcare providers playing a pivotal role in patient care delivery. -
6
PowerSuite
Unify Square
PowerSuite’s one-of-a-kind technology provides an expansive single-pane view, spanning over six different application platforms from the top four industry-leading software vendors. PowerSuite can solve for video conferencing problems, risky security blind spots, and many other problems using machine learning proactive troubleshooting. Ubiquitous video conferencing usage is creating complexity for IT, driving increasing cost and associated support headaches. No matter if you are using Zoom, Microsoft Teams or Skype for Business or a combination we can help you achieve cost-effective room systems peace of mind. The landslide of Microsoft Teams & Slack usage has begun to create risky blind spots, hidden security gotchas of which IT & InfoSec professionals are unaware. Our solutions mitigate risk without inhibiting user efficiencies by balancing user autonomy with data protection & privacy. -
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Eckoh
Eckoh
We're experts in transforming contact center operations and helping you to extend the life of your technology by offering unrivalled support at a lower cost than any vendor. With over 20 years of award-winning experience in contact center technology solutions, we’ve seen every leap in technology — and always managed to stay ahead of the curve, helping our customers to drive more value from their existing investments and transition successfully when the time is right for you. We're vendor agnostic and so we have no agenda for pushing organizations to upgrade where that is not appropriate. -
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Home Care Pulse
Home Care Pulse
Get detailed, unbiased feedback from your clients and caregivers. Gather feedback, track trends, increase client loyalty, and retain more caregivers—all while freeing up time for you and your staff. Combine caregiver feedback with training to retain caregivers and provide a better care experience. We’ve merged with award-winning training provider In the Know to offer training that helps you act on client and caregiver feedback, for both online and in-person settings. Monitor, respond to, and generate online reviews from across the web in one convenient platform. 9 out of 10 consumers are looking at reviews online before they make a purchase. Build a powerhouse online reputation. Third-party surveys are more accurate, more reliable, and take less of your time. Get the peace of mind that comes from having a constant pulse on your clients and caregivers. -
9
Appen
Appen
The Appen platform combines human intelligence from over one million people all over the world with cutting-edge models to create the highest-quality training data for your ML projects. Upload your data to our platform and we provide the annotations, judgments, and labels you need to create accurate ground truth for your models. High-quality data annotation is key for training any AI/ML model successfully. After all, this is how your model learns what judgments it should be making. Our platform combines human intelligence at scale with cutting-edge models to annotate all sorts of raw data, from text, to video, to images, to audio, to create the accurate ground truth needed for your models. Create and launch data annotation jobs easily through our plug and play graphical user interface, or programmatically through our API. -
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MQTTCHAT
MQTT CHAT
A complete chat solution for your web site for $1 only. Add voice, video and text chat to your site. Revolutionize communication for your users, allow them to communicate, connect and collaborate with MQTT CHAT. All chat features are there with template choice: embedded or similar to Facebook. MQTT CHAT stands out by a cheapest price on the market ($1 per 1K users), You can try application for free for two years and only when you are convinced start paying. Easy integration with a few lines of code. Even a beginner in PHP and Javascript can work with ! Since you do not have direct access to our database, you need an SDK as an intermediary to add your users to MQTTCHAT, edit user's informations etc . The SDK is based on calls to REST services hosted on our web servers. All queries are authenticated using Oauth2 protocol. There are different operations you can do with mqttchat SDk in the programming languages currently available: php and Android. -
11
Scuba
Scuba Analytics
Self-service analytics at scale. Whether you’re a product manager, the head of a business unit, a chief experience officer, a data scientist, a business analyst, or an IT staffer - you’ll appreciate how simple Scuba makes it to access your data and immediately begin mining it for insights. Whether you’re trying to understand the behavior of your customers, your systems, your apps – or anything else associated with actions taken over time – Interana is the only analytics platform that lets you move beyond dashboards and static reports, to a mode where you and your team can interactively explore your data in real-time to see not just what is happening in your business, but why. With Scuba you're never waiting for your data. All of your data is always available, so you can ask questions as quickly as you can think of them. Scuba is designed for everyday business users, so there’s no need to code or know SQL. -
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NEW.B.I.E AI Chatbot
NewBook
Streamline the basics so you can focus on the things that matter! Reduce administration costs, increase productivity and profitability so you can step up to the next level. NewBook is serious about security. Bank-level security standards, daily back-ups and local data centres ensure your data is secure and available when you need it. Contacting support has never been easier. Our friendly in-house support team is only a short email or phone call away and is ready to help you. Seamless integrations make it easy to manage all areas of your business in NewBook’s easy-to-use platform. Connect third-party software to make informed decisions faster. NewBook has created several reports to help you monitor your staff’s performance. You can view the number of bookings each staff has cancelled over a certain period, tariff overrides, task completion statistics and much more. Recognizing and rewarding your team couldn’t be easier!Starting Price: $99 per user, per month -
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Adereso Helpdesk
Adereso
Centralize your Sales, Service or Support channels on a single screen Adereso Help Desk is the omnichannel platform that optimazes all your Customer Experience processes by reducing costs, automating operations, and controlling your team's performance. Connect the most popular channels to our App With our ticket system, no message is left unanswered. Offer personalized attention for each case. You'll be able to connect Facebook, Messenger, Chat en Vivo, E-mail, Twitter, WhatsApp and more altogether. With our helpdesk you will never lose the thread of the conversation. Each ticket has a record of conversations, so you won't have to ask the same question twice. Unifying tickets from different channels is easy with Adereso Helpdesk, take the conversation from one channel to another with our omnichannel function without any trouble. Send and receive images or files, such as a screenshot or a Facebook sticker. Adereso Helpdesk makes your conversations more dynamic. -
14
Localorm
Nuance Digital
Be Found and Stay Engaged with your customers! Be it a small business or multi-location enterprise or brand, we can help you enhance your online location presence, monitor, and manage your online reviews resulting in improved online reputation of your business. Manage your business listings, respond to reviews and generate periodic reports with Localorm dashboard. Do you know what your customers are saying about your business, your products and services online? It is important you listen to your customers and engage with them by monitoring and managing the online reviews. It is said, one negative online review or comment can be a 24% higher chance of losing a customer over your competition and can affect your online reputation. “Localorm” the user-friendly online reputation management tool is perfect for a business like yours. The cloud hosted Localorm Dashboard is ready and easy to use. Localorm helps you not only respond to your customers but provides you with insights. -
15
XT-ERP
Adler Technologies
XT-ERP, CMMS software (Computer-assisted maintenance management) XT-ERP is a management solution for any type of business, it has many specific modules. Designed and built for SaaS use, XT-ERP is optimized to federate and share information within your company. Its ease of use and optimized process translate into time savings, increased efficiency, increased sales, improved cash flow and a precise short and medium term vision. No hardware investment - No technical maintenance - Virtual installation. SaaS mode brings a faster return on investment, the real advantage is in saving internal resources. The flexibility allows the functional scope to be reduced or extended and the application to be extended or reduced to new employees. An eye on sales and purchases to optimize Working Capital Requirements (WCR) The Workflow manages the sales circuit and makes evolve the commercial documents by a simple "drag and drop" while respecting the rules that you have defined. -
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Mongoose Harmony
Mongoose
Harmony, an intelligent chatbot and solution offering that effortlessly guides website visitors to the right content, captures lead information, and routes conversations to the appropriate staff. Powered by our higher education partnership with Drift. Always on, always helpful. Your website is the face of your institution. Mongoose’s Harmony offering gives it a voice, 24/7. Staff can live chat when available or let the bot answer questions and help visitors find the information they’re looking for. Bonus: you can customize branding to look and sound like your school. Get the right person (or people) involved. Through targeted questions, Mongoose’s Harmony offering can route a visitor to the appropriate department or person. Multiple team members can be assigned to a conversation, and response notifications ensure the visitor's needs are being met. Schedule meetings like magic. When it's time to take the conversation off-line, visitors can book meetings with staff right through the bot -
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Pypestream
Pypestream
Make your call center obsolete. Turn your enterprise into a conversational powerhouse with all-in-one cloud messaging. Always-on customer care. Provide your customers with a 24/7 immersive gateway to your business. Secure Transactional Messaging: Deliver rich, dynamic experiences with strict data privacy and get users to resolution. Full-Stack Platform: Leverage automation, conversational analytics, agent escalations, and self-service. AI Deployment Mastery: “Conversationalize” your brand and raise customer satisfaction with elite UX. No more AI pilots to nowhere, no more science projects. Pypestream customers achieve incredible ROI. It’s innovation with a proven business impact. Short-staffed due to coronavirus? It's time to put Pypestream's COVID-19 customer care starter packs to work. -
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Rheo
Rheo
Rheobot provides live and automated solutions for customer engagement, lead conversion and customer management on website and social media platforms.Starting Price: $10 per month -
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QuickBlox
QuickBlox
Build your own messenger with chat and video calling in minutes using QuickBlox chat API and SDK. QuickBlox provides instant messaging API that allow chat and calling functionality to be added to any Android, iOS, or Web application. All features that you need to build a great messaging application. High quality one‑to‑one and group calling built on WebRTC. Flexible data and file storage that compliments your messaging. Integrate your current business processes with real‑time alerts and notifications. Share and link all types of files (images, audio, video, docs, and other file formats). Over 30,000 software developers and organizations worldwide are using QuickBlox messaging API. QuickBlox is a HIPAA‑compliant chat solution trusted by Healthcare businesses worldwide. We serve a variety of customers ranging from large corporations storing millions of healthcare and insurance records to startups entrusting their telemedicine communication to us.Starting Price: $99 per month -
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Appinium
Appinium
Driving the river of data. Appinium is the most powerful way to leverage videos, multimedia, webinars, and learning natively across your Salesforce environment. Interactive Video Marketing, Unleashed. For the past 15 years, you’ve heard that “video is the future” of marketing. We’re past that now. Data-driven interactive video is the new benchmark. ViewTrac: 100% Native Video and SCORM Enablement. Unleash the power of video across the Salesforce platform (including Communities and Trailhead) with ViewTrac's native multimedia player: a powerful solution to upload, share, track, and analyze video engagement. Data. You might already know how many views your videos have. But who is watching them? Are certain videos more engaging than others? And do those people who interact with video content ultimately convert more often? Zoom integration. Schedule all your Zoom Webinars right from within Salesforce, track registrations and attendance, then enhance the recording with CTAs -
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OONEKEY
OONE
Everything at your fingertips. The platform to better manage your vacation properties. Organize your check-in digitally and avoid the queues and any crowd of customers. 3 App 1 Integrated system. Customers App. Request direct maintenance. Online check-in. News and structure info on your smartphone. App Maintenance and Operators. Receive support requests with details and photos. Facilities activity calendar. Instant messaging with management. Structure Application. Single application for multiple structures. Direct messaging with the customer. Management of external and internal maintainers. Appointment calendar. Assistance reporting and analysis. Sending push news on customer app. The only integrated system to digitize the communication and activities of your tourist facility. Technical Assistance all requests with one application. Communications with the customer via IOS and ANDROID apps. Check in online clear the queue -
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Ydea
YDEA
Ydea is the cloud solution for the technical and commercial management of your customers. A CUSTOMER SUITE to build value on connections with your customers. Thanks to the Customer Portal , your customers will be able to autonomously enter assistance tickets and track the support requested. Centralize the entire process and cycle of technical assistance, contract management and asset management. -
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GuestTouch
GuestTouch
Refreshingly Simple Reviews, Guest Engagement and Messaging Solution for Modern Hoteliers. Next Generation Reputation Management. Influence your customer’s booking decisions with cutting-edge reputation management: get fresh reviews, collect feedback, improve your online scores, analyze reviews, show off your best reviews on your website with review widget, and respond to your guests’ reviews automatically. Comprehensive Review Responses. Stand out and instill confidence In travelers, researching their next stay with hand-crafted, personalized responses to your online reviews. Guest Messaging Platform. Connect with your customers at all stages of their journey with SMS and even WhatsApp. A multi-channel simple to use communication platform that enables personalized guest experiences, operational excellence, and increased revenue. Fully Automated Chatbot. AI-powered webchat that increases direct bookings. Up to 60% of travel shoppers who book through an OTA -
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BrandYourself
BrandYourself
Improve your online reputation. Protect your online privacy. See if your data is exposed online in 60 seconds. No credit card required. Safe, secure and private. Our proprietary technology will scan your web presence and analyze how professional you look based on online screening done by employers and organizations. Don’t let a single negative Google result ruin your business. We’ve been leading the online reputation management industry for nearly a decade. Our proprietary technology & in-house experts will create a custom plan that makes sense for your business. BrandYourself is the only firm that combines advanced online reputation management technology with in-house reputation specialists. Our proprietary ReputationEngine technology makes our Managed Services far more effective than competitors. -
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ReputationDefender
Gen Digital
You and your business deserve to be represented fairly and accurately online. No matter what threats you face online, ReputationDefender can help. We have solutions to protect your privacy, correct misleading search results, and more. Control what shows up when people search for you or your business in Google. Prevent third-party companies from selling your sensitive personal information online. Recruit loyal customers to sing your company’s praises through online reviews. Boost your online reputation among customers looking for businesses in their local area. If you interact with your customers face to face, your business’s online reputation is increasingly tied to location-specific consumer feedback. Businesses with more positive reviews rank higher in online search results and mobile map searches. “Visited by Friends” and other social media business recommendations are exploding in popularity. -
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LocalCMS
Local Strategy
LocalCMS. LocalCMS is the name of our proprietary Local Marketing Automation platform designed for large multi-location brands. Thanks to LocalCMS it is possible to manage in an automated way and in real time all the POI - Points of Interest - of your business and to optimize the management of internal processes related to Local Marketing, saving time and reducing errors. Main Features. Find out what you can do with the LocalCMS platform. Local Automated Management & Control Centralized POI data to manage them all from a single panel with differentiated access by role. Ability to import data from external sources (eg Store Locator). Availability of API to export data to external systems. Possibility of integration with Store Locator and / or third App. Data Synchronization. Synchronization of data centralized on Google My Business Synchronization of data centralized on Facebook Locations Central -
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Softvision Agenda
Softvision
Softvision Agenda is an appointment management software for a shared agenda. Multi calendar: The system allows the management of a calendar for each operator and for each location. The management of the shared agenda between the different operators is one of the software strengths. Cloud application. The appointment management software doesn't require any installation. A browser and an internet connection that's all you need! SMS and E-Mail Marketing Customer software management allows you to keep in touch with your customers by sending them SMS and E-Mail informative. Online reservations. Offer the possibility to your customers to make their online reservations in total autonomy through a practical booking portal. Reminder for customers. Softvision Agenda is able to automatically send to your customers a reminder messages of their appointments via SMS or E-Mail.Starting Price: €5 per month -
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TABLE
Table
One Platform, Countless Customer Solutions. TABLE provides all-in-one, on-demand customer service—when, where, and how the customer wants. Everything happens in one seamless interface. From first click to fiftieth purchase, the customer will have easy, instant access to your products and services. And TABLE will remember everything you need to know about them. Smart for your company, unforgettable for your customers. TABLE delivers the best experiences across the entire customer journey. Our sales and marketing campaigns are more aligned than ever! Chart Your Customer Journey With Confidence TABLE integrates with your company to create a seamless customer journey. You’ll have the tools to guide your customers every step of the way. Enable All-in-One Customer Service TABLE is so much more than chat. TABLE can deploy automated actions tailored for the customer, from appointments to payments. Plus, your experts can interact with customers through voice and video calls.Starting Price: $39 per user, per month -
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Finn AI Chatbot
Finn AI
Conversational AI Built for: Banks. Conversational AI built for banking, convenient customer service ready out-of-the-box. How Bank and CU Customers are Achieving Chatbot Success. There’s a lot of chatbot hype, but let’s see how real banks and credit unions just like yours use Finn AI’s purpose-built chatbots optimized specifically for banking. Conversational AI Chatbots created specifically for banks and credit unions. Finn AI is an AI powered chatbot helping banks and credit unions automate and scale convenient self service. As the front line for bank customer service, it reduces customer wait time and call center load, delivers 24/7 self service, and helps mid-sized banks offer the sophisticated digital options needed to compete. Finn AI is delivered as a complete managed service, including software, management and pre-trained AI knowledge continuously growing from our network of banks and CUs. -
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Serviceware Processes
Serviceware
How do you control your services in a digital world? Serviceware. That’s How. Whether in our private or professional lives – people expect services that quickly and precisely fulfill their requirements. Service organizations are having to satisfy these growing demands. At the same time, service providers are also often under cost or staff shortage pressures. The solution is an intelligent process control that integrates service customers and all relevant business units. With Serviceware Processes you can manage all your business services. The result: Quick, accurate and reliable services for customers and employees as well as significantly higher productivity. Features: Automated workflows for increased productivity Intuitive self-service portal for your customers. Digital communication across all devices. Optimal integration into your application landscape Hybrid operating model for agile IT infrastructures. Realtime analyses for performance-driven control.