Audience
Companies of all sizes
About Ydea
Ydea is the cloud solution for the technical and commercial management of your customers. A CUSTOMER SUITE to build value on connections with your customers. Thanks to the Customer Portal , your customers will be able to autonomously enter assistance tickets and track the support requested. Centralize the entire process and cycle of technical assistance, contract management and asset management.
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Our reviews SAY IT ALL ..🎤.
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Integrations
No integrations listed.
Company Information
YDEA
Founded: 2020
Italy
www.ydea.cloud
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
Ydea Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Lead Scoring
Mobile Access
Quotes / Proposals
Segmentation
Task Management
Territory Management
Internal Chat Integration
Marketing Automation Integration
Social Media Integration
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Performance Metrics
Self Service Portal
Workflow Management
Live Chat
Queue Management
Social Media Integration
Surveys & Feedback
Virtual Assistant
Help Desk
Alerts / Escalation
Community Forums
Customizable Branding
Document Storage
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Automated Routing
Email Integration
Multi-Channel Communication
Network Monitoring
Real-time Chat