Best Customer Service Software in Canada - Page 65
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Compare the Top Customer Service Software in Canada as of June 2026 - Page 65
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1
Unduit
Unduit
Unduit is an AI-driven IT operations platform designed to help enterprises manage the full lifecycle of IT assets and global IT execution from procurement to redeployment. The platform acts as a centralized IT agent that standardizes workflows, automates operational processes, and provides unified visibility across global IT environments. Unduit helps organizations streamline IT asset management, deployment, tracking, maintenance, recovery, recycling, and governance through AI-powered automation and policy-driven workflows. The platform integrates with existing infrastructure without disrupting current systems, allowing businesses to scale operations while reducing manual coordination and operational overhead. Enterprise-grade governance, compliance controls, and security measures are embedded into the platform to help organizations maintain operational integrity and protect sensitive data. -
2
Checkbox
Checkbox
Subject matter experts can quickly and easily automate the processes they know best by building apps using drag and drop, without the need for coding or technical skills. Use a single platform to build and flexibly deploy apps which automate processes from end-to-end across departments enterprise-wide. Generate ready-to-go documents, pre-filled and tailored from styled templates with e-signature. Automate end-to-end user journeys including approvals, scheduled tasks and reminders. Design complex rules and decision-tree logic, including calculations and weighted scores. Capture the information you need from users or systems and conduct triage using smart forms. Prototype, build & maintain applications without IT-skills using our easy to use drag-and-drop interface. The Checkbox platform can be used to build a range of bespoke automation solutions. Discover the most popular use cases and app templates amongst our customers. -
3
Talisma Chat & Co-browse
Talisma
Talisma Chat and Co-browse enables organizations to communicate in real time with visitors to their website using powerful text dialogue and collaborative browsing. Agents can interact concurrently with multiple visitors while delivering personal and immediate attention to enhance the visitor’s online experience. With Talisma Chat and Co-browse, employees have single-click access to a unified view of all previous customer interactions from any communication channel and quickly respond to enquiries using a knowledgebase of FAQs, response templates, Web links, and documents. Talisma DCEP chat is designed to trigger chat sessions based on a pre-defined set of visitor behaviour. This means your web visitors get a chat invitation when they land on your site or display certain browsing traits. It helps improve customer experience, reduce operational costs attached to customer service, reduces instances of shopping cart abandonment, and increases conversions. -
4
Unblu
Unblu
Unblu is a privately held Swiss company founded in 2008 that provides financial institutions with the best technology to enrich the digital experience of their customers by extending their customers’ touch points and collaboration capabilities. The Unblu Conversational Platform enables client service agents and visitors to engage, converse, browse & collaborate. Unblu's technology has passed rigorous security reviews and penetration tests at many leading global banks and financial services institutions. Unblu’s Secure Instant Messaging solution help banks provide a WhatsApp experience while remaining compliant. Live Chat is an effective way to provide outstanding customer care and support in real-time. Unblu’s HD Video and Voice solution provides a personalized service that clients will love. Co-Browsing software let agents and advisors collaborate in real-time with customers to discuss opportunities, fill out forms or purchase products online. -
5
Glia
Glia
People communicate digitally in their personal lives and expect the same from businesses. Serve them at their point of need and support them in the channels they desire to keep them coming back for more. On-screen observation, along with persistent customer data that flows with the conversation, provides context so you can quickly understand customers’ needs and guide them past sticking points to success. Customers don't want to jump through hoops to get assistance. Reduce customer effort with personalized, intuitive service from intelligent virtual assistants and informed live agents. Eliminate needless customer and agent repetition, and remove ambiguity with CoBrowsing and screen pops to respond to client needs more efficiently. -
6
Xdroid Voice Analytics
Xdroid
At Xdroid we enable digital transformation in contact centres through voice and text solutions based on artificial intelligence and machine learning. By processing 100% of customer interactions, we automatically provide objective, consistent, and valuable insights and information about each conversation. Our emotion analysis, keyword detection and semantic capabilities can reveal opportunities to improve customer experience, agent retention, productivity and compliance. Our innovative and competitive solutions help contact centres understand the customer journey and bring them closer to a 360-degree customer view. -
7
OnRamp
OnRamp
Go live faster and improve adoption, powered by an amazing customer experience. OnRamp infuses world-class customer onboarding into your DNA. That breeze at your back sure feels nice. OnRamp gives you full control over your brand identity and unique processes to deliver a seamless customer journey. The best part? You never have to bother your engineers for changes. Keep momentum strong and excitement high by vanquishing the drudge factor. OnRamp makes change management engaging and can even help course correct if things start to go off track. OnRamp acts as an extension of your team, freeing you up to get back to the high-value work of making your customers successful. It's all been designed to iterate and replicate what works best, every time. -
8
Baton
Baton
Baton brings software providers, their clients, and service partners into a communications portal where complex implementations are simplified. Proactively triage, report, and check project status in real time to get your products up and running faster than ever. Create individual implementation projects with highly customizable phases that fit your company’s implementation process. Set up milestones for automated status tracking and standardized project templates to scale your business faster. Leverage Baton’s business intelligence to ensure project tasks, interdependencies, and due date are logically established. Our consolidated view of all of your implementation projects provides new insights into your business. Create monitoring dashboards for your clients’ view as well as dashboards for your entire project base. Stay on top of your customer’s first real experience with your product. -
9
BigSpring
BigSpring
BigSpring equips people with market-relevant skills to remain gainfully employed and enables employers to measure impact from skilling. A plug-and-play SaaS platform with a people-centric interface and enterprise-grade data analytics. Loved by learners and employers everywhere. Make training a core business driver, not a support function. Every BigSpring customer has custom content needs specific to their business. That’s why we enable your custom content, by your teams, for your teams. The BigSpring Creator Academy enables your star performers and subject matter experts to share best practices in fun, #bitesized videos. -
10
idwall
idwall
Convert more clients, improve user experience, reduce fraud, and obey regulatory demands. Our Background Check, Document OCR, and Face Match solutions make your processes more secure and up to ten times faster. Your client sends a picture of their driver’s license (CNH) or identity card (RG) and we do the rest. We extract data from the image of a document using OCR (Optical Character Recognition) and check if the data is accurate on public sources. All that is done automatically, making your onboarding quicker, safer, and slicker. Your client sends a picture of their driver’s license (CNH) or identity card (RG) and we do the rest. We extract data from the image of a document using OCR (Optical Character Recognition) and check if the data is accurate on public sources. All that is done automatically, making your onboarding quicker, safer, and slicker. -
11
Minerva
Minerva Knows
Minerva empowers you to effortlessly create clickable instructions for anything online. Any time you have to communicate a set of steps, without physically standing next to someone, you can use Minerva! The tool is free. For additional paid features (e.g. analytics, collaborative editing), we're excited to offer additional support. Minerva is an interactive “how-to” guide. Our guide shows you where to click, and what to do next so you can spend less time googling and more time doing. Our mission is to make it easy for anyone to do anything online, especially you. We show you where to click, and what to do next. Download our extension today! We are making process knowledge and expertise instantly accessible wherever you need it, right as you need it. Minerva Pro enables you to make private recipes, create teams, and view analytics at the individual, team and recipe level. -
12
Tufin
Tufin
Tufin enables organizations to automate their security policy visibility, risk management, provisioning and compliance across their multi-vendor, hybrid environment. Customers gain visibility and control across their network, ensure continuous compliance with security standards and embed security enforcement into workflows and development pipelines. Eliminate the security bottleneck and increase the business agility of your organization. Existing manual approaches to managing network changes can take weeks and introduce errors resulting in potential security risks. Organizations across the world rely on Tufin’s policy-based automation to automate visibility and provisioning and maximize business agility and security. Maintaining and demonstrating compliance with industry regulations and internal policies is difficult within today’s complex and fragmented networks. Tufin enables enterprises to ensure continuous compliance and maintain audit readiness. -
13
AppHelp
AppDirect
Customers have different support needs at different stages of their digital journey. Become the trusted advisor to your customers with training solutions to help them adopt new services, or help them maximize their solutions with ongoing support. Offload your productivity support operations so you can focus on your core business for digital transformation. AppHelp offers a variety of migration, onboarding, and ongoing support solutions to help you meet and exceed requirements for both Microsoft and Google’s Cloud Partner Programs. Help your SMB customers save on on-site IT costs with a comprehensive Help Desk solution. Diagnose and troubleshoot issues from cloud applications to networking devices, computers, and more. Power the smart revolution for your business customers by offering holistic IoT solutions consisting of smart and connected devices, apps, and support. AppHelp offers remote support for security products, access control, A/V equipment, and more. -
14
Wavetec Appointment and Booking
Wavetec
Wavetec’s cloud based online appointment booking and scheduling solution is designed to support, ease and simplify the process for you and your customers. With Wavetec’s appointment solution, your customers can connect from anywhere, and book, check-in, reschedule and cancel appointments seamlessly. This helps to minimize customer wait times and ensures the provision of top quality services to your customers. We work with a wide range of clients from global multinationals. Our audiences span international and local businesses from around the world. Wavetec’s products and solutions have been developed to suit the needs of diverse and demanding audiences. -
15
Emplifi
Emplifi
Convert followers into customers. Amplify memorable experiences across your entire social presence (and do it at scale). Make your brand shoppable. Deliver easy shopping experiences your customer crave on their favorite social platforms. Show them you care. Power great customer service and care experiences with AI-powered tools and targeted insights. Empathize with customer needs instantly and amplify the right brand experiences at every touchpoint. Emplifi gives you everything you need to close the CX gap. Emplifi Social Marketing Cloud unifies all the tools a global enterprise needs to succeed on social media. From analytics and listening to publishing and community care - it’s the most advanced way to manage social media today. Emplifi Social Commerce Cloud enables you to deliver modern commerce experiences your customers expect. In just a few clicks, users will be able to complete their journeys from discovery to purchase. It's the fastest path to more revenue. -
16
vbooku
Myrsa Technology Solutions
Our flexible API allows easy integration of vbooku into your existing system for accepting bookings, managing the appointments and POS. Add the list of services or events you offer, these services will be viewable for clients and they can make bookings. Let vbooku manage your appointments online so that you can spend less time on paper & calls and more on your business. vBooku opens up the appointment booking portal 24/7 so that your clients can book their appointment anytime and from anywhere. List all your services in the vbooku dashboard for which the clients can make booking. Have all your appointments in one place for systematic tracking. VBookU provides an efficient way to receive payments, clients will confirm the booking and make a payment, it will save your time and ease your life. VBookU allows you to integrate with numerous third-party platforms such as Google Calendar, WordPress, Facebook etc. -
17
Cleverly.ai
Cleverly.ai
Cleverly is your super agent that helps with real-time triage and intelligent automation, manages your knowledge base and provides a friendly customer self-service experience. Intelligently classify, prioritize and route tickets based on customer intents with accurate categorization across 100+ labels. Over 90% accuracy of ticket classification. Classify in one language and leverage classification across 12+ languages. Keep your database of internal procedures, macros and FAQs always up-to-date, complete, and accurate. Identify knowledge gaps and achieve the highest knowledge coverage rates. Reduce manual work with 20% to 60% deflection rates by automating replies for common queries. Increase agent productivity by surfacing the right information at the right time. 20% deflection rate with minimum setup due to the AI and pre-trained models. Seamless integration with your help-desk or CRM. Dynamic forms that collect relevant information upfront. -
18
Global RADAR
Global RADAR
Our innovative, customizable application and dedicated support team make us the premier solution to address operational and compliance requirements. Global RADAR is the leader in client onboarding, customer due diligence and transaction surveillance. We make it easier to open accounts in a secure digital environment while ensuring compliance with global regulatory requirements and leverage sophisticated analytics to ensure suitability of clients profiles. Global RADAR is built on four solid pillars of compliance, customer due diligence, document management, watch list screening, and transaction surveillance. -
19
Verizon Knowledge Assist
Verizon
When customers pose critical questions to your business, they expect fast and efficient service, even when they’re dealing with virtual agents. Knowledge Assist uses artificial intelligence and machine learning to help agents in your contact center resolve customer issues quickly, accurately and consistently. Knowledge Assist is an AI-driven knowledge base integrated into contact center and virtual agents’ desktops to deliver up-to-date, accurate answers and guidance. Our solution helps your agents understand the intent of customers’ questions, provide consistent answers across channels, build trust and drive customer conversations. Knowledge Assist uses AI to empower your contact center agents with accurate, relevant information in real time. It blends highly crafted responses, integrates to relevant data sources, and reads internal and external websites and documents to create an evolving knowledge base that assembles the most relevant information. -
20
SmartCrowd
Limitless Technology
Invite people who really know your product to join the SmartCrowd™ platform. Our unique digital onboarding process checks their knowledge, language skills and passion for your brand. Within hours you have a powerful crowd of experts, available 24 hours a day, in any language. Using simple APIs connect SmartCrowd to your existing digital channels or CRM system. Or simply deploy Limitless Live Messenger, our messaging tool, on any of your webpages or app in no time. Experts are rewarded for every task they complete in your local currency. Dynamic pricing takes into account the difficulty of a task, time of day, customer demand and more, so you always have the right resources on hand. -
21
Innso
Innso
Innso is as agile as building blocks. You can build and configure the platform to drive omnichannel customer service and meet your business needs. An excellent experience is vital to our users, empowering your employees and ensuring a true customer centric relationship. Our technology is co-created with CX experts to meet the needs of your agents and managers. Our solutions empower the customer and the employee experience through a modular omnichannel platform to create a seamless unified agent desktop. Monitor open and closed customer conversations and requests in real-time. Get a comprehensive view of all key performance indicators. Enable your operational managers to configure the platform at any time. One unified dashboard aggregating all data and providing a overview of operations. -
22
ASAPP
ASAPP
ASAPP creates AI solutions that solve the toughest problems in customer service. With native AI at our core, our solutions get beyond basic automation to dramatically increase contact center capacity. At the center of our approach is GenerativeAgent®—a customer service AI agent that autonomously and safely resolves complex customer interactions over voice and chat. When unable to fully resolve on its own, it knows how and when to involve the right human agents. • Real-time AI-human collaboration with Human-in-the-Loop Agent (HILA) workflow • Full visibility into GenerativeAgent interactions, and Conversation Monitoring for QA at scale • Enterprise-Grade Guardrails & Data Protection • Safely test AI behavior in simulated environments to help you launch confidently Designed for enterprise contact centers, GenerativeAgent® is ideal for organizations handling high volumes of complex voice and chat interactions, including those in regulated industries. -
23
Zowie
Zowie
Zowie is a Customer AI Agent Platform that enables enterprises to build, orchestrate, and continuously improve customer-facing AI agents across every channel. Designed for the agentic AI era, it replaces traditional clicks and menus with conversational interfaces that resolve issues, process refunds, manage orders, and handle complex workflows automatically. The platform allows teams to create powerful AI agents without heavy coding and deploy them across chat, email, voice, and social channels. Zowie Intelligence powers each interaction with deterministic, auditable logic to eliminate hallucinations and ensure enterprise-grade accuracy. Businesses can monitor every conversation in real time, audit performance, and coach agents for ongoing improvement. With multilingual support in over 70 languages and consistent brand alignment, Zowie ensures seamless global customer experiences. -
24
Talla
Talla
Talla is an AI and automation platform that is transforming the way businesses deliver customer and employee support. Talla integrates with your existing systems and workflows to build machine learning models of routine tasks, answer common questions, and make every rep more productive. Drive quick resolutions with conversational support by putting your existing documents to work. Deploy AI to eliminate inefficient back and forth interactions. We are putting AI at the front lines of our support experience, so we are using Talla to field inbound support requests from customers – ideally making that the first interaction our customers have. The most surprising thing that Talla showed us was all the knowledge gaps we had between the information customers wanted and the content and answers we were writing. -
25
Netomi
Netomi
Automatically resolve customer service inquiries at the industry’s highest rate over messaging, chat, email and voice. Seamlessly manage unlimited and unanticipated spikes in ticket volume. Our AI has no limits, and can simultaneously resolve an infinite number of tickets. The best AI chatbots see beyond phrasing and into the underlying intent to understand what your customers are saying – no matter how they ask. Just like a human, we tailor the conversation to the individual customer and their current context. The result is meaningful, on-brand interactions that actually resolve issues. Deliver exceptional support, on any channel Scale out AI chatbots across email, chat and messaging. No matter where your customers are, you can provide effortless and meaningful resolutions. Sit back and watch customer satisfaction soar. It’s incredibly easy to get started. Let our experienced customer success team guide you along the way. -
26
Rep.ai
Rep.ai
Convert more of your traffic into pipeline with AI. A lot more. AI Live Chat talks with traffic, alerts reps and books meetings for your team. AI Intent uncovers hot prospects on your site for sales follow-up. AI Dialer increases cold call connections and makes your callers more efficient. Engage and qualify every site visitor with personalized text, voice and video AI. Alert human reps for video call handoffs. Uncover hot prospects for signal-powered sales across multiple channels. Connect with more prospects in less time with AI-enhanced cold calling. Make more calls in less time, drive awareness with pre-recorded voicemail drop, keep connect rates strong with spam risk monitoring, and develop your team on the virtual salesfloor. Uncover hot prospects with AI that detects intent from web activity, dialer, CRM, and connected sources. Build better lists, sync or export, and reach out to your ICP with perfect timing.Starting Price: $2,500 per year -
27
InfoCision
InfoCision Management Corp
InfoCision is a provider of traditional call center services to advanced training solutions. We offer call center tools that shorten calls, blend alternative channels, and increase customer satisfaction. Working in & enhancing your existing call center atmosphere, tools pre-fill customer data and demographics, score incoming calls, train call center agents with eLearnings & simulations, measure quality, motivate staff, and more. InfoCision is the leading provider of direct marketing solutions for companies across a range of industries. We help our clients make informed decisions that maximize their return on investment. From traditional call center services to advanced training solutions, we are your full-service marketing service provider. Discover how we can help fulfill your business' marketing needs. Spanning across industries, InfoCision becomes the face of your brand as we work to better serve your clientele. -
28
ZOE
ZOE
It talks naturally to leads on your website via chat and on email, using machine learning and natural language processing. ZOE follows up with your leads, makes reverse DNA queries on email or anonymous IP traffic, sets up meetings and even connects phone calls with your reps. These calls are then analyzed using voice pattern recognition for key sales insights. ZOE is a trailblazer in using AI for marketing, giving your teams an unprecedented leverage in capturing, engaging and converting leads to opportunities. ZOE is a product of Web Spiders, an enterprise software company specializing in products for marketing and HR. Makes relevant small talk, with witty responses to generic comments. Small talk training database is updated constantly. ZOE makes an instant phone call or schedules a meeting. The AI Training console helps make ZOE smarter and contextually relevant to your business. -
29
TMAC
The Modular Analytics Company
The Modular Analytics Company presents our customer journey orchestration software: empower your agents with intelligent conversational guidance. Our most used features: Next Best Action: Recommend the best product or service to every customer, at the right time. Intelligent Conversational Guidance: Guide your agents to the best outcome on every contact. Behavioural Science: Data-driven behavioural nudges inform agents not just what to say, but how to say it, to drive the desired outcome. Simple no-code Interface: Delivered through a powerful point-and-click no-code interface, reducing the need for specialist resources. -
30
eGain Virtual Assistant
eGain
A airtual assistant is a lifelike, conversational chatbot providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. A customer simply chats with the virtual assistant (also called VA, virtual agent, or chatbot), like they would with any human agent. The chat bot not only understands the words but also the intent, thanks to a portfolio of AI technologies that include machine learning and reasoning. eGain’s chatbot provides the frontline support so your customer service staff can concentrate on more complex tasks. The VA acts like a guide, helping customers navigate the website and taking them to the relevant place. The virtual assistant provides answers to any queries, even helping in shopping decisions. At any point, and if the need arises, it can seamlessly escalate to agent-assisted channels like chat.