Best Customer Service Apps for Android - Page 16
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Compare the Top Customer Service Apps for Android as of April 2026 - Page 16
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1
Chatra
Chatra
Live chat, chat bots, email & social messaging for business. Answer questions, solve problems, increase conversions. Add live chat to your website and talk with your website visitors in real-time, or use messenger mode and reply to messages at your own pace. Manage messages from one multichannel dashboard. Connect your inbox and Facebook Business Page and forget about switching between different browser tabs. Monitor visitors currently browsing your website with a real-time list. Learn their browsing history & where they are from to greet them with an effective personal message. Answer questions, clarify concerns, cross-sell and upsell with Chatra. We’ll help you to increase the number of orders you receive and boost your average order value. Use bots to collect visitors’ contacts and other data, get their consent, and supercharge your marketing efforts. Offer quick options for frequently asked questions so that your visitors get the answers they need without a load on your team.Starting Price: $14 per year -
2
Pulse 24/7
Pulse 24/7
Proven data shows that the Online Appointment Scheduling App and Software, Pulse 24/7 quickly improves businesses by increasing bookings, growing revenues, and saving precious time. Furthermore, Pulse 24/7 intelligently monitors your weekly patterns and gives you in app tips and mentorship that works specifically for your industry to help you grow your business. Use the Pulse 24/7 Booking App for businesses such as Hair, Nail Salons and Spas, Door to door Professional Cleaners, On-demand Makeup & Beauty Services, and so much more. You can manage all these services from the palm of your hand with just a single click.Starting Price: $29 per month -
3
HelpdeskEddy
Eddy Soft
Connect all communication channels where customers usually write to you. Automate the ticket processing process. It doesn't matter where your client writes - to email, WhatsApp, Instagram Direct or a comment on Facebook, all requests will be displayed in your portal in the form of tickets. All correspondence with clients is conducted directly from the Helpdeskeddy interface and is saved in the client card for history. Your operators no longer have to monitor 10 different systems and switch between tabs. Each ticket has a status. When the operator finishes processing a request, it sets the ticket to "completed" status and moves on to the next pending request. Automatically distribute new tickets between operators depending on their load or ticket parameters. Set up automatic responses to customer requests and processing notifications.Starting Price: $10 per user per month -
4
Requestor
Requestor Technologies
Requestor is a multichannel helpdesk which allows you to operate customer support as well as internal team requests from email, phone, or chat. It’s easy and all in one place. Requestor collects everything in ticket form – from emails, phone calls and chat – for easy and transparent communication. Managing Requestor is so easy that you’ll master it within an hour or two. Even if it’s the first time you’re using this type of system. You can easily integrate Requestor with your CRM or ERP system, so you can manage everything from one place. We adapt to your needs. That’s why you can freely choose between a hosted cloud solution and an on-premises solution operating on your server. All functions are available in both scenarios.Starting Price: $40 per user per month -
5
Lime Talk
Lime Inspirations
Put Lime Talk online chat on your website or e-shop and give every customer a chance to get in touch with you and receive a reply in a matter of seconds. Lime Talk provides a real time overview of your website visitors along with useful information such as geographical location of every visitor, which product they are currently browsing, and other details. Lime Talk is mobile optimized and fully customizable: you can choose any color and any text.Starting Price: $4.20/month/user -
6
Missive
Missive
The team inbox and chat tool that empowers teams to truly collaborate around email, SMS, WhatsApp, Twitter, Messenger, live chat, and more. We redesigned the inbox with a business-first collaborative experience in mind. With Missive, teams focus on growing their business. Everything you need to get the job done. The Team Inbox is offered as a powerful workflow setting for your shared accounts and addresses.Starting Price: $10 per user per month -
7
LiveHelp
Sostanza
Thanks to our collaborations with many companies we have acquired experience in Digital Customer Care in many different markets. Listen to your clients and implement Customer Centricity: remain up to date with Facebook, Instagram , Twitter and Google My Business with a single interface and improve your online reputation. LiveChat allows real time communication with your clients, choosing from a fast approach with the Chat, a human approach with the VideoChat or an emotional one with the VoiceChat. Communication with clients from any platform: operators can provide assistance from Mobile, via the LiveHelp App or from any application. All conversations whatever channel they come from are routed into the LiveHelp Suite and assigned to operators based on custom parameters.Starting Price: $5.90 per user per month -
8
Trakdesk
Trakdesk
A fully customizable customer support software and helpdesk solution with all the necessary tools to provide exceptional customer support while earning customers smiles. Trakdesk is a company born out of necessity. We felt that the current market for customer support software had become stagnant - we were completely disillusioned with what was available. Not only was the software available sluggish and outdated, it also had very limited user features and an unfriendly UI. Due to this restricted nature, customer service agents were having to utilize a number of different applications to do one job. This is both frustrating for the agent and for the customer. Ultimately, the customer is left feeling disenchanted about the company they were dealing with. Ticket management in any ticketing system is extremely important.Starting Price: $11.99 per user per month -
9
Conversity
Aumenta Global Services
Integrate Conversity with your Facebook Messenger and create the most complete customer engagement tool ever. With Conversity at the backend, you can route & distribute incoming chats to your internal teams, manage offline chats, transfer chats amongst your teams, create multi-party conferences etc. With a ton of enterprise-class features Conversity is one of the most advanced & complete customer engagement solutions for Facebook Messenger. With Conversity, you can build custom, interactive, multi-level menus options to help your customers route chats to appropriate teams or departments. You can send info text via the menu options or gather user input before sending the chat to your support team. Conversity integrates with all popular CRM & LMS (Leads Management Systems) like Salesforce, Zendesk, Microsoft Dynamics, Oracle CRM, Hubspot, Marketo, Freshdesk, Zoho, SugarCRM. Conversity also integrates with Content Management Systems like WordPress, Joomla, Magento, etc.Starting Price: $99.00/month/user -
10
Ovatu Manager
Ovatu
Your bulletproof toolkit for managing appointments. Join our community of thousands of businesses who love to work smarter, not harder. You do not need to enter any payment details to get started with your free 60-day trial. Ovatu subscriptions are month by month. You may cancel your subscription anytime, for any reason. The Ovatu Customer Success Team is available around the clock, in multiple time zones, via email, live chat, and phone, at zero cost. All your favorite features, are just faster, more powerful, and more intuitive. The same booking system you know and love, only a whole lot better! We strive to provide a platform that empowers small businesses to increase their revenue through a fully streamlined scheduling service. Almost every update and feature we create is based on our customer's feedback. Meaning that we are developing features that assist your business.Starting Price: $15 per month -
11
Alive5
Alive Technologies
Easily manage one-to-one, bulk, and automated chat conversations across multiple channels. In the last 24 hours alone, 141 billion messages were sent worldwide via social messaging apps, online chat conversations, and SMS. Increasingly, consumers expect businesses to offer instant messaging to interact with them. Whether it's an automated chatbot, bulk broadcast, or a one-to-one conversation with your staff, Alive5 facilitates an engaging and convenient messaging experience for your audience. Alive5 is a messaging platform that lets your staff text and chat from their laptops or smart phones. » Manage one main phone number or multiple direct lines. » Send one-to-one or bulk texts to a group of contacts. » Compatible with toll-free or local numbers. » Personalized responses based on visitor replies. » Better than forms for capturing leads. » Escalate requests to your human staff.Starting Price: $50 per month -
12
Field Solution Group
Field Solution Group
Use positive reviews to keep your business ahead of the competition. Build trust over the competition with more positive reviews effortlessly. Search engines will recognize your “be everywhere” positive online presence and reward you by boosting your search ranking and having your business show up as the recommended choice for prospective customers. Boost your local search ranking while easily monitoring your business's reputation on 300+ review sites. Make sure your business is showing up when and where it matters most to prospective customers. 30 customers can be lost by just one bad review. Allow your business the ability to amend any negative experience a customer had before the customer goes online. With our automated funneling capability, we help your business get a second chance. We help you turn those negative experiences into a positive one by connecting you right away with the unhappy customer. -
13
ActiveHelper Live Chat
Mentat Technologies
Track , monitor and talk to your website visitors in real-time with ActiveHelper Live chat. ActiveHelper Live Chat is the fastest way to engage your site visitors! Our Live Chat solution is rich of powerful features ready to use without have to spend hours on learning how to use . Stay connected with your visitors at all times anywhere, anytime with your phone, tablet or computer. ActiveHelper Live Chat is an unique unlimited solution that allow to manage multiple sites and agents from a single server installation with a single license. Check their location based on they IP or send personalized messages to your visitors. Target specific visitors and offer help when they need it based on pages they are browsing. Initiate a conversation by sending an specific message based on their behavior or by using automatic invitations to your website visitors. Choose how your visitors will see you. Define languages, images and colors depending of the country.Starting Price: $39.95 one time payment -
14
NexJ CRM
NexJ Systems Inc.
Each of our 6 industry-specific products are tailored to your specific vertical to help you meet your business objectives. CRM for Wealth Management - helps advisors grow assets under management by forging deep client relationships. CRM for Private Banking - helps Relationship Managers grow assets under management by solidifying client relationships. CRM for Commercial Banking - helps bankers drive upsell and cross-sell opportunities by delivering personalized service. CRM for Corporate Banking - helps business bankers drive upsell and cross-sell opportunities by connecting insights and sales teams across regions. CRM for Sales, Trading & Research - helps users maximize profit and optimize capital usage CRM for Insurance helps agents drive renewals and cross-sell opportunities. Our products can meet all of your CRM needs in a single package – this includes Sales, Service and Marketing capabilities which are tuned to your specific industry. -
15
TimelyVisit
Megaorb
Our themes will make your small business website look great. Massage, Beauty Salon, Acupuncture, Sports, Law, Accounting and many more to choose from. Absolutely no code or design experience needed. Do everything on one screen. Click anything to edit, and publish instantly. Our responsive templates look great on any device, automatically. Makes it easy for small business owners to offer online appointment scheduling to their clients. Customers book wherever they are─and select the service, staff member, and time that works for them. Automatic text and email reminders ensure customers always remember their upcoming appointments. Configure your staff and services availability to match your business. Access daily and weekly views, easily cancel or modify appointments. Thousands of small service providers rely on us to manage their websites and customer appointments.Starting Price: $15 per month -
16
booxi
booxi
We believe that your business’s biggest asset is your people, and our goal is to facilitate your connection with customers. Our feature set and pricing adapts for the needs of businesses of all sizes. From single location shops to multinational retailers, there is a solution for you. Answer your customers' questions, advise them on your products, and help them make their purchases through online or in-person consultation. Book an appointment with a beauty expert who can answer all your questions when shopping for a specific product. Book an appointment with a stylist to give you more information about the fit and feel of any item in the collection. Book an appointment with an interior designer who can help you choose the right furniture for your space. Consultation appointments increase the average shopping cart as well as the conversion rate! Customers who have benefited from the advice of your experts will be more likely to make a purchase!Starting Price: €20 per month -
17
Kirona Solutions Limited
Kirona: Field Service Management Software
Leading field service management software that enables you to increase productivity and reduce costs through dynamic resource scheduling and mobile workforce management. Product Details: The Kirona Field Workforce Automation solution comprises four key software applications: DRS Dynamic Resource Scheduler, Job Management, WorkHub and InfoSuite. These four solutions are supplemented with modules like DRS Project Planner, specifically developed to manage complex projects or interdependent cycles of work and products like MobileIron and Threatshield designed to complement their existing security measures with industry-leading enterprise threat management. Founded in 2003, Kirona has grown to be recognized as the leader in delivering Field Workforce Management Software. Kirona combines innovative software development with an exceptional service organization to ensure that the technology delivers significant value.Starting Price: $7.70/Month/User -
18
Tendant
Tendant
Tendant separates personal communications and data from business communications and data. There is no access to an employee’s personal communications or data. A perfect solution for BYOD communications. Employees get the benefits of a business only mobile number without having to carry a second phone. Tendant consolidates communications between two parties into a multi-channel chat inbox. With Tendant, users only have to check a single place to read and respond to emails*, text messages, voicemail, system alerts, appointment requests and more are all in one-place, eliminating the need to check disconnected communication silos. Tendant gives businesses access to business communications and business data on a smartphone whether these are company-owned or employee-owned – without violating or compromising employee- privacy.Starting Price: $99.00/month/user -
19
House-on-the-Hill Software
House-on-the-Hill Software
House-on-the-Hill Software is built to support you and the people that matter. We provide four interchangeable solutions: IT Service Management, FOI & Case Management, Facilities Management and Customer Service. Our software is flexible, affordable and created with you at the heart. Out-of-the-Box House-on-the-Hill Software is ready for these solutions in the Cloud or On-Site. Pick the solution which best reflects your organization. Deliver a modern ITIL driven service desk with a deep set of tools, automated workflows and a self-service portal. Paperless solution to aid your team with new requests logged by the public via the portal or by email, these cases can then be categorized into types and workflows. Helps your sales team provide high quality customer support. Use data driven decisions from reports and KPIs to continually improve your service.Starting Price: £40 per agent per month -
20
Grasp
Grasp
Grasp brings together multiple lines of communication and creates one story from all your contact moments. That's how you regain control of your customer service. Mail, phone, chat, socials: have you ever been more accessible? It’s a fantastic way to get closer to your customers. But you also need to keep control. Grasp puts all your contact moments in one timeline, so you never miss the opportunity for a good conversation. We put all your customer contact moments into one clear timeline. You keep an overview of the relationship and your support team gets straight to the point. First time right, every time. Proactively start a conversation about something your customer wants to know - that's how you score points. We help you get things going by clearly mapping out your customers’ needs. Grasp is built on positive energy. You can feel it when you work with us. And your customers will feel it every time they contact you.Starting Price: €29 per user per month -
21
Raven360
Raven360
At Raven360, we know that you want to train customers so you can scale your business. To do that, you must guide users toward mastering your product. The problem is if you can’t scale onboarding users, you risk losing customers, and your team feels overwhelmed and frustrated. We believe a lack of product competency should never be why a customer churns. We understand how much it hurts when customers leave for a competitor, which is why we’ve helped over 2 million learners and certified over 400,000 experts. Here’s how we do it: Step 1: We use the Raven methodology to diagnose your training process Step 2: We demo how the method improves and accelerates product mastery Step 3: We give you a plan for your new onboarding and training delivery platform So, schedule a Demo. And in the meantime, explore our free online Academy. Stop losing customers, wasting time, and damaging your brand reputation. Instead, feel confident and in control while creating product exp -
22
Quantivate
Quantivate
Since 2005, Quantivate has been helping organizations efficiently manage their governance, risk, and compliance (GRC) initiatives. Quantivate’s scalable technology and service solutions equip organizations of all sizes to make more strategic decisions, improve performance, and reduce costs. Learn about how Quantivate’s integrated platform can simplify GRC management at quantivate.com. -
23
Help Sumo
Help Sumo
Help Sumo offers a 24/7 help center where your customers can answer their own questions – whenever, wherever. Build a rich and engaging knowledgebase that your customers find useful. Track what your customers are searching for through the help center. Find what’s working well and optimize your content based on the customers behavior. Build multiple help centers and customize each with unique content and branding. Transform your team to customer advocates, by providing everything they need to be proactive and deliver exceptional personalized customer service. With all your customer’s information readily available, reach out and support your customers before they come up with any issues. Maintain better customer service with best Help desk software.Starting Price: $14.99 per user per month -
24
Qmatic Experience Cloud
Qmatic
Qmatic Experience Cloud is a cloud based Customer Journey Management and Queue Management software that takes care of your visitors from booking an appointment, through the arrival and check-in, to service and feedback. Basically it is a platform to improve customer experience. Here are some examples: • Better access to service with appointment booking and self check-in • Reduced wait times and improved communication • Increased employee productivity and efficiency with advanced staff planning tools • Continuous improvements thanks to data analysis and customer feedback The product is modular and can be tailored for each organization and their visitor flow. Possibilities are for example online appointment booking, self check-in, check-in at counter or by floor staff, messaging services, mobile tickets, self service solutions, serving software, display and signage, business intelligence, customer feedback and more. -
25
Bright Pattern
Bright Pattern
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering an architecture for the future with an advanced cloud-first approach. -
26
HappyFox Chat
HappyFox
Meet HappyFox, a practical help desk and customer support software solution. Reduce chaos and bring order to your support process with a robust support ticket system, self-service knowledge base and community forums. Convert email, phone, chat and web requests into tickets and keep them organized. Outsource complex and redundant workflows to a powerful smart rules engine. A ticketing system that can crunch your support process data. Create your own custom fields, workflows & personalize the support experience. Give your customers a unified support experience with HappyFox Help Desk and watch your customer loyalty and retention rates consistently improve. It gives you the tools to understand customer needs and provide apt support in a timely manner. Today, each business requires customer service management software that allows seamless communication between agents and customers.Starting Price: $14.99 per month -
27
ServiceTonic
ServiceTonic
ServiceTonic is the powerful, flexible, easy-to-use, ITIL-aligned Service Desk and corporate service software. A unique automation and service management platform with a high level of configuration without the need for programming. ServiceTonic is the IT Service Management Software, aligned with ITIL, which allows IT departments to improve their internal management and increase user satisfaction, thanks to the use of a multichannel service desk, process automation, and asset inventory management and efficient access to information (KPI) to facilitate decision making. ServiceTonic allows companies to manage all types of requests, petitions, or incidents through its ticketing tool thanks to its powerful functionality, aimed at providing the best support to customers and users. Record any request received thanks to a powerful Multichannel Service Desk (Phone, Email, Mobile, Web, Chat, QR).Starting Price: $20 month -
28
Simple Sales Tracking CRM
Simple Sales Tracking
Simple Sales Tracking is web-based sales CRM software for the tracking, analysis and forecasting of individual and team sales pipeline and contacts. Simple Sales Tracking was born out of a need that existed within our own sales team. Back in 2005 we tried a number of crm sales tools that were available, but each crm proved either too complex to use, difficult to learn, expensive or a combination of the three. Keep all your important files together and easily accessible by your entire team. The files can also be associated to your Sales and Contacts for quick retrieval. Keep on top of your to-do’s. A fully featured task management system that is also integrated within the Contact and Lead Management features. Forward any important email message to your personalized email address and it will automatically be stored in the system. In addition, if an email address is recognized as matching an email in any of your Sales or Contacts, an association between the two will be created.Starting Price: $15 per user per month -
29
Thales Sentinel
Thales
Sentinel Software Monetization solutions combine licensing, protection, and entitlement management to drive business growth. Let Sentinel help you extract the most value from your software. Our software solutions help customers generate new revenue streams, improve operational efficiency, increase customer satisfaction, and gain valuable business insights. Based on award-winning technology, Sentinel has a strong global customer base with over 10,000 customers, in 30 industries located in over 100 countries. Sentinel solutions enable you to offer flexible business models, capture new revenue opportunities, and minimize revenue leaks. Sentinel solutions enable you to simplify supply chain processes, ensure business continuity, reduce risk, and eliminate operational overhead. Sentinel solutions enable you to create a highly personalized and fully connected user experience to increase customer satisfaction, reduce churn, and strengthen brand loyalty. -
30
Impero Connect
Impero Software
Connect with confidence to any device, platform or network. No matter the industry, the majority of network data breaches occur through unsecured remote access points. The security features built into Impero Connect are designed from the ground up to meet even the most stringent security and compliance standards, all while retaining the flexibility to be fully customized to meet the needs of your business. Maintaining multiple remote access paths is costly and increases your network vulnerability. Impero Connect allows you to consolidate access with one solution for supporting devices and end-users across your network and across the Internet. Customizable security credentials and multi-factor authentication give you a single tool for internal and third-party access; our broad platform support ensures fast, flexible access from a single interface.
