Best Customer Service Software - Page 61
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Compare the Top Customer Service Software as of June 2026 - Page 61
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1
Talisma Knowledgebase
Talisma
Talisma Knowledgebase empowers your customer service staff by providing instant access to critical knowledge at the heart of your operations, reducing operational costs and improving business efficiency and growth. With Talisma Knowledgebase, service and support groups can continually capture, create, and refine knowledge solutions as part of their daily workflow. As solutions are approved and published to the knowledgebase, they become immediately available for shared use across functional areas and multiple channels, including phone, email, chat, and the Web. Users can easily tailor content delivery to different audiences using content rules and branded knowledge article templates. Easily track and report on knowledge articles accessed, categories of knowledge used, questions asked that did not result in a correct answer, customer satisfaction levels, and much more. In addition, detailed information about each knowledgebase visitor’s query is logged in the contact record. -
2
AssurX
AssurX
The AssurX platform is a versatile enterprise quality management system (EQMS) and regulatory compliance management platform. AssurX allows enterprises of any size or complexity to create a system that reliably communicates and coordinates quality and compliance information, documentation, and activities across the enterprise. AssurX allows regulated businesses to quickly identify and control risk exposure and avoid quality or noncompliance problems while improving workflow. AssurX QMS software is highly configurable to fit any established or dynamic business requirements. The system creates an electronic workflow of tasks, alerts, escalations, and approvals that can be automated to the desired level, mapping precisely to real-world operations. Begin with just the solutions and functionality you need now, then implement what you like whenever you’re ready. No other system is easier to deploy, configure, and modify. -
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WebSupport PRO
Support Sentry
Well, you made it here on a Monday, so we figured we would tell you a little more about why our WebSupport system is a first-rate help desk software solution. First off, WebSupport is 100% web-based, so you don't have to worry about installing software or updating it; we will always take care of that for you. Secondly, WebSupport has been tested on real eCommerce and informational websites since 1999. The system works and it works well. Thirdly, it is feature packed. WebSupport PRO comes with support for multiple email addresses (so you can send all of your support email addresses directly to our system), an integrated Knowledge Base (create a knowledge base for each website you configure), and a FAQ builder (again you can create a separate FAQ for each site you configure in WebSupport). You will not find a system with this many features anywhere else for this kind of money.Starting Price: $19.99 per month -
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ServicePRO
Help Desk Technology International
Automate your service desk with ServicePRO! Whether you want to auto-route incoming emails, escalate requests, monitor service level agreements, or send custom status notifications to stakeholders, you can use ServicePRO’s robust rule engine to do it all with an intuitive rule designer interface. Manage requests assigned to you and your team easily from one place. Easily create and manage service requests to effectively service your customers. Set alerts and notifications to keep your support reps and customers updated in real-time. Quickly and efficiently log new requests for common issues. Choose from multiple project templates to manage multi-task activities and automate standard processes. Capture additional data to quickly resolve issues, lower resolution times and enhance reporting. An alert is an automated notification indicating that a predefined event has occurred, and some action is needed. -
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PointInsight
LinkEdge Technologies
PointInsight provides a simple, easy-to-use, customizable web-based business process portal that streamlines the tasks, issues and project life cycle management. It gives you the power to define, establish and enforce business rules and optimize business processes from large, mid-sized enterprises to small businesses. It is specially designed to automate and streamline IT services, help desk and customer support processes. PointInsight also provides an integrated knowledge base with a built-in customizable search features for instant business intelligence features such as alerts, reports and emails. Make business operations scalable by automating, standardizing and making all kind of human-centric business processes intuitive.Starting Price: $500 one-time payment -
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NetSupport Manager
NetSupport
For over 30 years, NetSupport Manager has consistently led the way with innovative features to aid in remote PC management. As the complexity and diversity of systems evolves, remote control tools have also had to adapt to ensure that a single technology solution can manage and negotiate a wide range of platforms and environments. Designed to operate over your LAN, WAN or the internet, securely and without the need for firewall configuration, NetSupport Manager provides a single, high speed solution for the remote management of multi-platform computers, without the need for a third-party service or ongoing subscription costs. What makes NetSupport Manager unique is its range of supporting tools to ensure maximum efficiency, and, most importantly, the minimum level of system downtime and lost productivity as support issues are being addressed, making it the perfect tool of choice for any IT team. -
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Online Appointment Manager
AppointmentQuest
Take control of your appointments and schedules, manage calendars, create custom forms, and accept online payments from your customers with easy to use hosted online appointment scheduler from AppointmentQuest! AppointmentQuest is your ultimate online appointment booking service, designed to deliver the most delightful appointment scheduling experience. Of course, we do more than just make it simpler to turn missed calls into customers (patients, students, clients). We’ve developed a robust suite of appointment scheduling tools to help you provide the best customer service experience when it comes to appointments. AppointmentQuest was designed from the ground up to make appointment management simpler and easier, while delivering seamless scheduling experience to your customers. After all, no business can thrive without happy customers who come back time and again.Starting Price: $6.59 per month -
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eGain Solve
eGain
eGain Solve™ is the industry’s leading omnichannel customer engagement software suite. Rated #1 by analysts and trusted by some of the biggest brands in the world, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. You can sell smarter, serve better, and know more. eGain Solve™ is the industry’s only unified customer engagement and knowledge management software suite. It consists of modular, best-of-breed applications built on a one-of-a-kind customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. Moreover, the web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities. -
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VI Service Desk
Velocity Integrations Software
The VI Service Desk is an IT Help Desk system built exclusively for HCL Notes/Domino®. It integrates seamlessly, giving you the highest ROI and lowest TCO. Create a Service Catalog with the Incident, Problem, Change, and Request Management processes or start using the VI Service Desk as a traditional help desk ticketing system and turn on features as you grow. Our new SLA Engine allows you to define start, pause, and stop conditions for SLAs based on ticket conditions. Define SLA Milestones based on a percentage of the expired SLA duration to automatically send notifications to the appropriate personnel. Implement the VI Service Desk on a global scale as a central web-based application, a replicated Notes application, or both. Access the application through the Notes client, all major browsers, iPad, and other mobile devices. Utilizing proven Domino security features, the VI Service Desk allows for security configuration based on user, group, and roles.Starting Price: $900 one-time payment -
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IFS assyst
IFS assyst
assyst helps you make sure your people have the technology, support and know-how they need to stay productive. Web and mobile access to services and support, any time, any where, any device. Digital service management tools help you support home working at scale. Free up 30%+ of your support capacity with an intelligent service desk chatbot. assyst is a ready-built app for managing IT Services without the complexity and overheads associated with ITSM platforms such as ServiceNow and BMC Remedy. assyst gives you complete visibility, governance and control of IT investments and the business value they provide, Manage assets and automate processes to create more business value in a complex physical and virtual IT landscape. Intelligent ITOM technology takes the legwork out of managing a dynamic portfolio of IT services in the face of accelerated change. -
11
Humach
Humach
Whether you’re looking to outsource customer support and sales operations, implement new CX solutions, or create an automated self-service strategy, Humach is the outsourcing company that will find and customize the right combination of services and solutions for your business. Humach makes it simple and more cost-efficient for businesses to outsource and improve service quality. By combining award-winning live and digital agents with robust contact center technology, we make it easy for you to focus on what’s important: customers and business success. Experienced live agents who thrive on providing exceptional customer service and delighting customers at every touch-point, our people are your people. AI-powered Digital Agents deliver faster, more satisfying experiences by interacting naturally with customers and freeing live agents from costly, repetitive tasks 24/7/365.Starting Price: $75 per month -
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Cingo
Cingo
Mobile users use their smartphones for shopping, navigation, games, and now customer support. Customers have to leave their apps to make a call, start a chat, or send an email. Customer frustration leads to lost sales, poor reviews, and low customer retention. We provide the technology to engage with your customers in real time via messaging, rich chat, voice, and video - all within your own app. Conversations can seamlessly transition from chat to voice to video and even from mobile to desktop. Never ask a customer to spell out their name or read out a serial number again. Whether it's dispatching a tow truck for roadside assistance, or a service expert to help with a home installation, we make it easy for you. A customer writes a short description of their problem and chooses a time when they are free to be contacted. In the mean time, the expert reviews the request and figures out the solution before initiating conversation, saving everyone's time. -
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UserIQ
UserIQ
Since 2014, UserIQ has helped businesses realize the full value of customer success by equipping teams with the product intelligence, customer insights, and user engagement tools needed to fight churn, grow the account, and align the entire business around users’ needs. UserIQ empowers CS teams to focus all departments on achieving users’ unique goals. With our platform, customer success becomes a business mindset, not just a function. -
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Toonimo
Toonimo
Rethink Your Employee Training Program. Train your employees with a step-by-step, personalized, online training program. Lower your training costs and Increase your team and employee productivity. Employee Training is Effective When it’s Simple and Engaging– Build a personalized training plan for each group of employees by guiding and supporting them in real time. Cut Your Valuable Training Time and Reduce Costs– Transform your face-to-face corporate training to online engaging training, while cutting training costs. Measure and Analyze Your Training Program– Get online training program status and feedback at every step. You can access aggregated analytics within every custom training program, with each training walkthrough. -
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Deskcenter Management Suite
DeskCenter Solutions
Deskcenter Management Suite is an integrated IT management solution that helps you skillfully manage and controll your corporate IT. Discover DCMS’ comprehensive functions and why they are essential to your business’ success. A comprehensive overview of your company’s IT assets is vital to any IT manager. Our suite meets these needs and fulfills your requirements for professional and transparent IT management. Unified endpoint management is the future for IT managers. With Deskcenter, the future has become reality. Just one tool allows you to manage the monitoring, security, licensing, and software processes of your IT infrastructure. IT security is essential to IT management. You won’t have to worry about hacker attacks, unauthorized access, or data loss because Deskcenter Management Suite helps you take the right steps to address these issues quickly and in compliance with regulations. -
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Real Scheduler
Real Scheduler
Secure and ubiquitous. Available from anywhere. Keep tabs on payment history and outstanding items for each client. Available from any PC, Mac or mobile device. It can take as little as 3 seconds to create an appointment. View and manage all appointments or filter by staff or client. Dowload Excel data or PDFs using custom filters and reports. Google Maps integration makes it easy to find staff and clients. Adjust appointment details on the fly to accommodate staff or client needs. Connect with Quickbooks, Freshbooks, and other billing software. Google Calendar integration means you are on the schedule every time. Create to-dos for techs to add to or convert to an appointment. Integration with Slack API allows techs to report on status and location. Real Scheduler offers a flexible choice of options to suit your growing business needs. One thing that sets Real Schduler apart is out ability to provide affordable custom features to your specifications. -
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iSupport
iSupport Software
iSupport comes in two editions: Incident Management and Service Desk. Both editions are packed full of traditional help desk features for automating workflow, managing multiple channels of communication, asset tracking, and end user self-service. Both editions feature the flexibility to customize specific forms, routing methods, business rules, and reporting dashboards. Our Service Desk Edition includes all of the features contained in Incident Management Edition with the addition of Problem, Change, Service Catalog, Configuration Management Database functionality, and fully accessible Application Interface functionality for integrating with third party tools. For a comprehensive list of features click on one of the editions above, or choose to compare editions to decide which one is right for you.Starting Price: $699.00/one-time/user -
18
Gobiggi
Gobiggi
Connect your prospects and clients from the very first meeting. Text or email your paperless business card to your prospects and clients to review. See when and how many times they open it. Use book-it’s powerful features to send or receive meeting invitations or booking requests. Gobiggi covers the entire sales cycle and uncovers prospect and client actions. Let us turn your customers into a loyal sales team, helping you sell your products and services at every opportunity. We've developed a suite of premium sales features for companies to double and quadruple online visibility and customer gain. You’ll use a secure communication module to engage prospects and clients from the office or on-the-go. Gobiggi subscriptions offer à la carte products. -
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Sitehelpdesk
Sitehelpdesk.com
Feature rich help desk software solution. Suitable for use by any internal support function that receives enquiries from staff. From a link on your Intranet, this web browser based software provides your company employees with online support, request tracking and self-help even when you are not available. The unique design features will allow you to get up and running within hours of installing. Internal staff may log support calls directly from a link on your Intranet using any web browser. sitehelpdesk forms the core support service solution at the heart of our product range and may be downloaded from this site and used as the springboard to your in-house support - you just need a Microsoft server. Alternatively we can host it on the cloud for you. If you are small IT department then sitehelpdesk might meet your immediate requirements and you can easily upgrade to sitehelpdesk-IT later for the additional IT services features. You only pay the difference in price when upgrading.Starting Price: $800.00/one-time -
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WebPunch
WebPunch
At any point along the customer journey, receive real-time customer feedback to measure what’s going right and what could be better. With this feedback, you can correct any potential issues for a customer before their journey is done. Collect, quantify, and view your customer feedback to make data-driven decisions about your business. Address specific areas that need improvement and recognize areas of success. Convert your customer’s positive feedback into online reviews like Google, leading to more recommendations, repeat customers, and revenue. When your customers write you a review, let our team of professional writers respond on your behalf. Not only does this make a connection with them and helps you look great in the eyes of potential customers, it also improves your SEO. WebPunch is worldwide, from across the US, Mexico, and all the way to Russia. Although we are fully remote, our team makes plenty of time to get together online for the best activities. -
21
MetaCX
MetaCX
Business relationships are based on the expectation of value between suppliers, buyers, and other stakeholders. One-to-one relationships expand to ecosystems as the efforts from many businesses are required to innovate across a value chain. Businesses are constantly looking to create new value. Innovation requires working collaboratively with many other businesses and aligning these relationships on the outcomes each company is contributing to creating value. The challenge is that current enterprise software is focused on the internal workflows of a single company. These disconnected, siloed systems get in the way of creating the alignment needed across many stakeholders to create value. By collaborating in a persistent digital space, companies are able to maintain continuous alignment with other businesses in their ecosystem—customers, vendors, and other stakeholders—to manage the expected value from these relationships. -
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System Bookings
System Bookings
We are the UK’s leading online booking and appointment system specialists providing high-end solutions. All of our systems are delivered to the exact specification of the client. Our solutions are fully GDPR compliant and expertly delivered with fast turnaround times. Contact us today to discuss how we can help to meet your requirements or provide a solution to help your business through COVID-19. We understand that every business is unique in the way it is run and therefore has different booking and scheduling requirements. This is why System Bookings specializes in customizing your solution to the exact needs of your business. Whichever type of business you run, we will provides a high end booking, scheduling and reservation solution that ticks all of the right boxes.Starting Price: $750.00/month -
23
One Chat
AppYogi
The all-in-one messaging app for any messaging service, including WhatsApp, Skype, Facebook Messenger, Slack and Google Hangouts. Use just one app to integrate all your messaging services and respond from one interface. You can send and receive photos, images, videos, and documents in several formats by using the highly user-friendly drag, drop and attach option. You can add any number of messaging services from the ‘Settings’ tab. Once you click on the tab, you will see all the messaging services from which you can select the ones you want to use. One Chat provides the listed core messaging services on the website. -
24
Teleportivity
Teleportivity
The way we communicate and run our businesses is evolving. But the Intercom – that crucial first point of connection – isn’t. So say goodbye to bulky intercom hardware. Say goodbye to visitor wait times. Say goodbye to an unproductive workforce. With QR Video Intercom, simply place your QR Code anywhere for unparalleled communication and support. Large-scale loading docks, distribution centers and delivery areas can be complex and overwhelming. But with QR VIDEO INTERCOM, even the biggest facilities can be managed with the smallest teams. Whoever said you can only be in one place at a time, obviously hadn’t used QR Video Intercom. The cloud-based communication system gives you complete control over every point of every facility, so you can manage it all with ease. Designed to effortlessly connect with popular products you use every day. You can now, quite literally, open the door and welcome people into a world of integrated access functionality. -
25
STAMP
Stonegate Advisors
Assess customer, channel and employee sentiment, significantly improve your ability to retain accounts, increase recurring revenue, and maximize customer lifetime value. View real-time external facing dashboards on every client account visualizing how well you are delivering on the needs of each client. View account manager dashboards, enabling you to see how well each account manager is performing across their book of business. Not only does STAMP provide the Net Promoter Score (NPS), but also uses our proprietary algorithm to calculate your STAMP Score to quickly show what clients are loyal or at risk of loss. Provides high-level summary of account performance on key indicators such as Net Promoter and Ease of Doing Business. An overall “customer sentiment” score is also provided, based on STAMP’s proprietary algorithm. -
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Crait
Crait
Supports for creating 1000-person groups and multi-person conference call. All messages, pictures and videos are protected by end-to-end encryption. Industry-standard 256-bit AES end-to-end encryption is adopted across the platforms. To prevent any possible man-in-the-middle attack and to ensure data security, all communication goes through Transport Layer Security (TLS). With administrative control, organizational structure can be built in the software, and employees can be authorized to different layers of data. Enjoy end-to-end encrypted conference calls with auto-spotlight, for up to 20 users. The auto-spotlight feature amplifies the main speaker's voice, along with the noise cancellation function. 1 to 1 chat and group chat up to 1000 users. Forward, recall and delete message options available. 1 to 1 audio call and group audio call up to 20 users. The mute function is available to silence the background noise. -
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WikiPro
WikiPro
Easily collect reviews, convert leads, set up appointments, get paid faster, run surveys, and more. WikiPro makes it easy for businesses to request reviews. Customers can complete reviews within seconds by texting. Texting is the most effective and immediate way to collect customer reviews. Send invoices and get paid instantly with WikiPro! Send invoice to customers via a simple text message. Customers provide their payment method through text messaging and WikiPro will process your payment instantly and free of charge. Fully configurable reminder text will keep your appointments on time! WikiPro's appointment reminder tool helps to eliminate no-shows and late arrivals by 90%. WikiPro automatically sends reminders by text, email or phone call. Customers can sign any document right on their phone! Contracts and agreements signed at your clients finger tip. WikiPro provides secure and easy-to-use digital signature allowing you and your team to get important documents signed anywhere.Starting Price: $50 per month -
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OMQ Help
OMQ
OMQ Help supports your customers in finding answers to their questions quickly and autonomously. With the help of OMQ’s artificial intelligence, its autocompletion, and real-time optimization, your customers will be guided directly to the correct answer. -
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ChatMarshal
ChatMarshal
A world-first in website live chat services for business. Privately owned business operating out of Johannesburg South Africa servicing customer around the world. Helping small and medium-sized businesses to corporates since 2016 We believe in a Hybrid Chatbot System approach where humans are a vital cog in the live chat machine We offer a cost-effective live chatbot platform. ChatMarshal aims to assist businesses to sell more and improve their customer support by using our outsourced live chat tool in their business. ChatMarshal was one of the first live chat systems of its kind in the world. We are proud to have been the first outsource chatbot company in the world to develop the hybrid chatbot and live chat solution. Our hybrid chatbot system approach is our USP. Where humans are a vital cog in the live chat machine, ChatMarshal use AI to assist the human agents. Then as the AI improves, we integrate more of the technology into our systems.Starting Price: $4 per month -
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ScheduleTalk
ScheduleTalk
Maximize the performance of your sales, recruiting, and customer service team with ScheduleTalk, the all-in-one messaging and scheduling platform. ScheduleTalk makes it easy for your clients to get the help they need – keeping them happy and loyal to your company. Finding quality job candidates is already hard enough – don’t risk losing them to another company when your follow up process is slow and disjointed. You can text-enable and link an existing VoIP or Landline number. If that’s something you’d like to do, contact us so we can help. You’ll have the ability to add team members to your account (extra) so they can help you manage conversations with prospects. The scheduling features inside ScheduleTalk can sync to your Google or Outlook calendar (whichever you connect). From there, we make sure that you’re availability is always up-to-date automatically – preventing scheduling mistakes.Starting Price: $9.97 per month
