Best Customer Service Software - Page 39
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Compare the Top Customer Service Software as of June 2026 - Page 39
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1
Smallchat
Nicer Studio
Start conversations with visitors on your website through Smallchat and convert those visitors into customers. Smallchat runs inside your Slack team, which means no additional software to learn. Be available to chat with visitors on your website and your team members all in one place. Each conversation creates a new thread, allowing your team to manage it all from one place. Customize Smallchat with easy styling that lets you seamlessly integrate with your brand. Track the number of interactions you're getting month to month. To see how your business is performing. Get the conversation started! Actively engage visitors with custom trigger messages. With Smallchat there’s no need to add another piece of software to your workflow. Bring all your communication together in Slack.Starting Price: $19.99 per month -
2
Flyte
Flyte
The future of digital is local. Manage your client's reviews, reputation and local marketing from one beautiful platform. Review, Feedback and Online Reputation Management for local business. Most searches for businesses now come from location-aware devices that show map results ahead of organic ones. Here, reviews matter and consumers now rely on reviews for everything from 6 figure cars down to $2 coffees. Monitor all of a company's reviews and feedback from one dashboard. Receive an alert sent to you or your client whenever a negative or damaging review is posted, so you can fix issues before they become problems. Imagine being able to increase conversions by sending different messaging to different people based on how they felt about a business, not just what they previously purchased. We make it easy to build campaigns that change based on how consumers feel, giving you more relevant messaging and an increased ROI.Starting Price: $25 per month -
3
Nuvola
Sabre
Nuvola is a comprehensive hotel software company that integrates property standard operating procedures into its proprietary system, leading to more efficient back-of-house operations, asset management and guest engagement. The company equips hotels with an intuitive and scalable cloud-based solution that develops a system of staff accountability. Created by hoteliers who have a first-hand understanding of select-service, full-service, and resort-style property processes, Nuvola is constantly working to enhance both the staff and guest experience through its in-house innovation team and integrations with third-party hotel systems. Nuvola’s events dashboard is used to track service requests, manage staff, and ensure tasks are tended to in a timely manner. Nuvola’s reporting dashboard will provide you with insights into incident trends, staff productivity, faulty assets, pass-on logs, & more.Starting Price: $100 per month -
4
SPORTRICK
Gruppo Zucchetti
Cloud management software for successful sport facilities. One of our customers’ most important goals is to boost their business. E-Commerce, pre-authorised payments, CRM and automated processes are the key factors to achieve this goal. On this basis, SPORTRICK changes the rules in terms of software for sport centres. Efficient processes and a good access-control management are important values, though available on the market since the 90s. Surely there are some clubs that still need to consolidate these aspects but SPORTRICK can take them one step further: after achieving these first goals, the club can evolve towards Social Business, workout-tracking and payment integrations relying on the Cloud. An innovative extended platform for fitness centers and swimming pools. Easy and quick setup without limitations on cards and wristbands. Optimal management of the relationship with clients, from initial contact to sale.Starting Price: $90 per month -
5
Adjutas
Adjutas Cloud Technology
Adjutas is an intelligent cloud-based helpdesk cum service desk and asset management software that goes beyond its service management capabilities. Adjutas has helped IT Managers and CIOs to effectively and efficiently manage their IT operations. Adjutas is not just a software to manage service requests and assets but a robust platform to plan the IT operations and services and to predict any issues or changes in the tech trends. Everything in Adjutas is made easy & simple to use but the underlying code is powerful and is over 100,000 lines long and constantly growing. Track and monitor all your assets both hardware and software. Manage all your verndor & along with the details of the assets acquired. Track, monitor & record the maintenance of all your assets. Easily prepare MIS reports & track & monitor the overall IT systems.Starting Price: $10.99 per month -
6
Jobi
Jobi
Schedule service calls and dispatch opportunities. Track technicians in the field via GPS mapping. See tech sales and set sales goals on real-time dashboard. Find the fastest route to your appointments with GPS mapping. Create premium, mid-range and economy choices in one click, proven to boost sales. Scan credit cards, capture signatures and generate invoices all in the app, no paperwork. Import and export to QuickBooks to keep all transactions in sync. Get your own branded homeowners app to stay connected with customers. Customers can track service plans, warranties and service history right from their phone. Maintain relationships and ensure customer satisfaction. Easily track purchasing trends on the real-time results dashboard. As a contractor, the jobi homeowners app is branded for your contracting business complete with your company logo. It keeps you in touch with your customers and provides them with a valuable tool for tracking services, maintenance plans and more.Starting Price: $149 per month -
7
TargetBay
TargetBay
Send automated email campaigns that are highly targeted. Use email templates, schedule, and track your email campaigns with ease! Collect more user-generated reviews and make them work. Gain insights from your shoppers right away. Raise brand awareness & recapture those lost shoppers. Bring them back with reviews and user-generated content. Collect email performance data, A/B test emails, send personalized emails, keep email health and increase customer engagement every step of the way! With the autoresponder series, set pre-written recipes to automatically send email campaigns to cover each stage of the customer journey. Engage customers from the moment they make a purchase and increase retention and repeat sales.Starting Price: $49.00/month/user -
8
SentiOne
SentiOne
Boost your customer service from social listening tool to AI conversational bots. Stay up-to-date with online listening and data analytics. Join discussions with online customer service integration. Enhance your customer service with multichannel AI automation. Monitor online discussions that matter to your brand. By finding truly relevant insights with AI-based online listening and data analysis engine, you can fully manage your online brand image. Integrate your social profiles within one online brand management tool. Engage in online discussions with current or potential customers across all web channels to increase customer satisfaction. Redefine customer experience with disruptive technology. Include AI conversational bots into your brand communication and exceed audience expectations.Starting Price: $299 per month -
9
Appointment Reminder
Graphite Systems
Appointment Reminder has been decreasing the odds of no show customers and increasing repeat business since 2010 through automated appointment messaging and phone calls. Our goal is for you spend less time on the phone and spend more billable time providing services to your customers. Whether you own or work in a hair salon, massage therapy practice, law firm, doctor’s office, tattoo shop, insurance agency or auto repair business and many more…we can help you! Appointment Reminder also supports scheduling appointments where you go to your customer — for example, HVAC repairs, exterminators, computer/networking installation, and the like. If you use it, your customers will be happier and you’ll prevent the huge expenses associated with wasted commutes. Our customers find that using automated appointment reminders decreases cancellations and no-shows.Starting Price: $49 per month -
10
ClusterCS
ClusterCS
Rent-out resources on your server or Cluster to website owners with control panel access. The reseller addon allows for permission-based access for customers to specific areas along with quota management. Optimize content serving and caching with our powerful request routing feature based on HAProxy. Nginx, lighttpd, apache, they all can work for your domain. Automate your development workflow. Create and migrate between live and development environments while working under the same website URL. Easily add and manage domains and their related functionality, databases, emails, crowns, DNS, backups. Developers follow trends, so should server automation. The simple setup wizard will let you easily install and configure modern software. Each domain can run its own PHP version. Plan ahead your upgrade path while keeping your production site going. Let's Encrypt SSL is a click away for each website. Simple generation and renewal for let's encrypt certificates for each website.Starting Price: $7 per month -
11
Cugic
Cugic
CUGIC allow you to measure customer satisfaction, access agent performance and identify problems before execution. The analytics will help you stay on target and measure success. Chat with your customers as soon as they visit your website and resolve their queries in real-time with higher customer satisfaction. Say goodbye to expensive international calling. You can make calls directly from your device and connect with your customers instantly via audio and video calling services. Connect CUGIC with popular social networking sites like Facebook and Twitter. You can use this feature to monitor queries instantly and cater to them accordingly. For guidance regarding understanding our chat software, we are available 24/7 to help you experience a seamless Live Chat Experience with your customers. Interact with your customers with live chat sessions and display an employee image on the agent chat pop-up to ensure the best customer service practices.Starting Price: $10.00/month/user -
12
UVdesk
Webkul
UVdesk offers SaaS-based and Open Source helpdesk solution to easier the overall support process to deliver best customer service. UVdesk has various free eCommerce app for fetching order details from store, mutichannel integration and single sign on. Save your time and improve productivity with the help of file viewer app, related articles, task management and much more.Starting Price: $11 per month -
13
Groove
Groove Networks
Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. We're here every step of the way making sure you and your team deliver standout customer experiences easily with Groove. Genuine, 1:1 conversations with your customers with ease. Less time spent on support, more time solving your customers' needs. Groove enables your support team to seamlessly deliver customer needs faster and more efficiently. Add internal notes to your conversations to have private discussions with your teammates. Easily see if somebody is already replying to a conversation to avoid embarrassing double replies. By assigning conversations to specific team members, it’s always clear who is responsible for what.Starting Price: $12 per user per month -
14
TIMIFY
TIMIFY
Convenient and instant appointment booking for your customers. Powerful and efficient scheduling for your entire business. Add online booking options for any of your services, letting customers self-schedule appointments in a few simple clicks from your website, social media, apps, POS and more. With 24/7 access to services from any device, TIMIFY clients have seen up to 60% increases in revenue. One centralised view of team schedules, synchronised across all locations, enables collaborative working no matter how complex your organisation. Arrange meetings without the hassle, while automating a range of processes, admin tasks and communications. Revolutionise the way you manage every resource across your business, from staff to rooms and equipment. For any bookable service, pre-determine which resources are essential and they will be auto-reserved every time you receive a booking.Starting Price: $39.90/month -
15
365Ticketing
Soft Pepper
365Ticketing ticketing software optimizes the incident resolution process, according to the terms agreed with the partners (SLAs). After creating the ticket associated with the incident, it is automatically assigned to the responsible staff, who are notified by email. The duration of the intervention is monitored by the ticketing program and approved by the final beneficiary, based on which the invoice is issued to the client. The multitude of reports in the ticketing system gives you the opportunity to analyze the causes of incidents and reduce their rate. Improving the response time and productivity of your employees can be achieved through the reports and history contained in the SaaS ticketing application. The 365Ticketing ticketing system contributes to the increase of productivity, facilitating the fast answer and the resolution of the tickets according to the agreed contractual terms (SLAs).Starting Price: $17.00/month/user -
16
Think Help Desk
Think Tank Software
We built our cloud based solution to be affordable. We don't charge per tech or per user. Our pricing is 50%-75% cheaper than our competitors. We have been doing this for over 10 years and our parent company has been in the business for over 25 years. In that time we figured out how to do things more efficiently. You can get up and running for as little as $79/month. Customization is key to making our software stand out. We spent extra time making sure you are never stuck with a one size fits all solution. Our software allows you to define which fields, colors, features and reports you want to use. You even get to decide how they act when you use them. Best of all, our team helps you make things perfect. You never have to guess your way through setting up your help desk. Automatically routes requests to the responsible parties. Requests automatically go to the correct person(s) to handle the issue(s). So when a user has a leak in their office, Maintenance knows about it.Starting Price: $79.99 per month -
17
iET ITSM
iET Solutions
Building on more than 30 years of industry expertise, iET Solutions, a division of UNICOM® Global, is a recognized global provider of IT service management (ITSM), software asset management (SAM) and enterprise service management (ESM) solutions for mid-size and large enterprises. iET Solutions provides a highly flexible and comprehensive, out-of-the-box software suite. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs. With additional modules for smartphone accessibility, phone system integration, and entitlement-based software asset management, iET Solutions offers a complete package for continual service improvement. Every business is unique and our suite is built to work the way our customers do. iET ITSM is PinkVERIFY®-certified and supports the ISO/IEC 20000 requirements. -
18
Delacon
Delacon
In the same way you can optimize your customer's online journey, you can do the same for phone calls. By using our sophisticated Call Analytics solution, you can make real-time improvements to your marketing campaigns. Analyze conversations, spot keywords and categorize calls using our AI-enabled solution. Manage call flows to ensure they are answered by the right person at the right time. Visually track call conversions to increase ROI across marketing channels, and dive into in-depth call metrics and call performance. Receive instant call notification emails every time your business receives a phone call. Customize our platform to suit your branding so you can provide your customers with a seamless experience. Unique phone numbers follow and track website visitors throughout their browsing sessions. Pinpoint drop-off in the buyer’s journey and enhance the customer experience. -
19
FocalScope
FocalScope
FocalScope is a help desk and contact center software powering your conversations via email, voice, SMS, live chat, and social media messengers such as Facebook, Telegram, and WhatsApp. Deliver remarkable customer service on every channel. Customers want to reach out using their preferred means. For some, that would be emailed. For others, it may be a voice, live chat, or social media messaging. Providing omnichannel service is no longer a nice-to-have but a strategic need. FocalScope helpdesk and contact center software helps you build a strong customer service reputation while making it easy for agents and cost-effective for the business. Automatically assign requests from any channel based on routing rules and queues. Prioritise VIP customers, match agents based on skills, or simply set up a round robin. Define Service Level Agreement (SLA) policies and let FocalScope alert you with warning labels when things get hectic.Starting Price: $20.00/month/user -
20
eCasework
Porism
Casework management for councillors and other elected representatives. Our case management software is the all-in-one solution for councillors, MLAs, AMs, MPs, MSPs and unions. It's a notebook, address book, email inbox, diary and filing system rolled into one: a place to collect cases, keep track of everyone's input and solve problems efficiently. Our web-based casework software is hosted in the cloud, meaning you can manage your cases anytime, anywhere on your computer, tablet and smartphone. Spreadsheets are cumbersome, and notepads can be chaotic without proper organization. It’s quicker and easier to manage your caseload on eCasework, and with our powerful search, you’ll always be able to find things in a flash. Never forget to follow up with someone ever again. We’ll send you a reminder when it’s time to check in on a case, helping you manage your time effectively.Starting Price: $5.00/month/user -
21
HESK
Klemen Stirn
Thousands use HESK help desk software daily to track, organize and resolve customer issues. 86% of users say the integrated knowledge base decreased the number of their support requests. Keep customers happy and your team on top of things with the right data at the right time. Get your help desk up and running in minutes with the hassle-free HESK cloud service. Help them resolve common issues quickly by addressing them in the knowledge base. When needed, they readily submit a question/issue—a support ticket is born. Prioritize tickets by urgency, organize them into categories and filter them in many convenient ways. Setup staff accounts, restrict their access and functionality, and see who is working on what. Each support ticket contains request details and lets you talk back and forth with the customer. -
22
MaxContact
MaxContact
MaxContact is suitable for sites from 6 – 1000+ users, with clients around the world in all sectors including BPO’s, financial services, utility providers and many more. MaxContact is a proven supplier to some of the market leaders in these fields.Starting Price: £49 per month per User -
23
Chatra
Chatra
Live chat, chat bots, email & social messaging for business. Answer questions, solve problems, increase conversions. Add live chat to your website and talk with your website visitors in real-time, or use messenger mode and reply to messages at your own pace. Manage messages from one multichannel dashboard. Connect your inbox and Facebook Business Page and forget about switching between different browser tabs. Monitor visitors currently browsing your website with a real-time list. Learn their browsing history & where they are from to greet them with an effective personal message. Answer questions, clarify concerns, cross-sell and upsell with Chatra. We’ll help you to increase the number of orders you receive and boost your average order value. Use bots to collect visitors’ contacts and other data, get their consent, and supercharge your marketing efforts. Offer quick options for frequently asked questions so that your visitors get the answers they need without a load on your team.Starting Price: $14 per year -
24
JulieDesk
WePopp
JulieDesk, on one hand, assure the flawless organization and management of your appointments directly in your calendar. On the other hand, Juliedesk’s team is offering Digital Communication and Social media management services that are 100% adapted to your business. Paul and his team will help you manage and improve your digital communication via different tools; LinkedIn, Facebook, Google My Business. As the master of social media, Paul’s team will handle your online strategy in order to help you acquire valuable SQL and of course, new customers. A 100% AI-based solution, destined to help HR and Sales teams optimize their scheduling processes. Do you have to handle high-volume 1-1 meetings? Teddy is the right choice for you! Time-slot propositions, follow-ups, event creations. Let Teddy take care of all this so you can focus on more important tasks. -
25
Macinpro
Macinpro
MacInPro offers you a hassle-free solution for generating timesheets and invoices - just choose the tasks or projects you want to account for, and generate the document you need. MacInPro provide customer support within minutes. MacInPro ticketing feature collects information from multiple channels and serves it on a single, readable page. No more juggling e-mails, phone calls and chat conversations - all the data you need for work is now available in one, powerful tool. MacInPro includes a full-featured task management suite. Our tools help you create tasks, assign them to team members, combine them into projects and measure the time spent on each action. This information can be easily exported as a timesheet. MacInPro makes it easy to create a database of re-usable content and automate resolving common user issues. You can also ask users to give feedback on their interactions with your team and use the obtained data to create the best customer experience possible.Starting Price: $9.25 per month -
26
Pulse 24/7
Pulse 24/7
Proven data shows that the Online Appointment Scheduling App and Software, Pulse 24/7 quickly improves businesses by increasing bookings, growing revenues, and saving precious time. Furthermore, Pulse 24/7 intelligently monitors your weekly patterns and gives you in app tips and mentorship that works specifically for your industry to help you grow your business. Use the Pulse 24/7 Booking App for businesses such as Hair, Nail Salons and Spas, Door to door Professional Cleaners, On-demand Makeup & Beauty Services, and so much more. You can manage all these services from the palm of your hand with just a single click.Starting Price: $29 per month -
27
Motadata
Motadata
Motadata ObserveOps is a unified observability platform that brings metrics, logs, flows, traces, and topology together in one product. Built on Motadata's DFIT deep learning framework, it ingests telemetry from networks, servers, cloud workloads, containers, and applications, then correlates the signals so teams can pinpoint root cause without jumping between tools. The platform runs adaptive AI that does not need pre-training, supports OpenTelemetry-native ingestion, and integrates with Motadata ServiceOps for closed-loop incident workflows. Six deployment modes cover on-premise, private cloud, public cloud, and hybrid setups, including High Availability, Disaster Recovery, and HA-over-WAN for regulated and distributed environments. Over 500 enterprises across 30+ countries use it for full-stack observability. -
28
HelpdeskEddy
Eddy Soft
Connect all communication channels where customers usually write to you. Automate the ticket processing process. It doesn't matter where your client writes - to email, WhatsApp, Instagram Direct or a comment on Facebook, all requests will be displayed in your portal in the form of tickets. All correspondence with clients is conducted directly from the Helpdeskeddy interface and is saved in the client card for history. Your operators no longer have to monitor 10 different systems and switch between tabs. Each ticket has a status. When the operator finishes processing a request, it sets the ticket to "completed" status and moves on to the next pending request. Automatically distribute new tickets between operators depending on their load or ticket parameters. Set up automatic responses to customer requests and processing notifications.Starting Price: $10 per user per month -
29
Requestor
Requestor Technologies
Requestor is a multichannel helpdesk which allows you to operate customer support as well as internal team requests from email, phone, or chat. It’s easy and all in one place. Requestor collects everything in ticket form – from emails, phone calls and chat – for easy and transparent communication. Managing Requestor is so easy that you’ll master it within an hour or two. Even if it’s the first time you’re using this type of system. You can easily integrate Requestor with your CRM or ERP system, so you can manage everything from one place. We adapt to your needs. That’s why you can freely choose between a hosted cloud solution and an on-premises solution operating on your server. All functions are available in both scenarios.Starting Price: $40 per user per month -
30
Lime Talk
Lime Inspirations
Put Lime Talk online chat on your website or e-shop and give every customer a chance to get in touch with you and receive a reply in a matter of seconds. Lime Talk provides a real time overview of your website visitors along with useful information such as geographical location of every visitor, which product they are currently browsing, and other details. Lime Talk is mobile optimized and fully customizable: you can choose any color and any text.Starting Price: $4.20/month/user
